Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Survey Questions


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-12-2010, 04:53 PM
bnclawncare bnclawncare is offline
Member
 
Join Date: Jan 2009
Location: North Carolina
Posts: 68
Rep Power: 8
bnclawncare is on a distinguished road
Default Survey Questions

Need some insight from you guys. I am getting ready to prepare a survey to email to my customers. It will be through my website and the customers who respond to them will remain anonymous.
I would like to see what would be some of the questions that you guys might ask your clients. Shoot me some ideas please. Thanks to all who respond!
__________________

www.bnclawncare.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-13-2010, 02:08 AM
ProCut TM
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
here are a few thoughts, not sure that I would use them they are just the first things that came to mind.

are you happy with your lawn service? 1-10
what would you like to see done different?
are you considering changing lawn care providers?
what services would you like to see offered by your lawn service provider?
would you hire your lawn guy to clean your pool?
would you hire your lawn guy to clean your gutters?
would you hire your lawn guy to clean your etc...?
do you feel the price you are paying for lawn service is fair?

Here is a quote from Steve from a 2008 post
Quote:
Originally Posted by Steve View Post
What questions would you ask in a customer survey? Add to this list.

Has the condition of your lawn improved with our service?

Have we done what was outlined in our marketing material?

How would you rate our staff?

How would you rate our service?

How satisfied are you with the overall value of services?

Are our services being performed in a timely manner?

Do you feel we communicate well regarding your lawn or landscape?

Would you recommend us to friends, family, neighbors, and colleagues?

May we use your comments on our website and or marketing material?

Last edited by ProCut TM; 02-13-2010 at 02:13 AM.
Reply With Quote
  #3  
Old 02-13-2010, 06:27 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Did you check out the free survey section in the downloads area? There are a few surveys there that might help.

How will you operate your questionnaire? Will you email all your customers to visit your website and fill out the questions or what?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-14-2010, 08:02 AM
bnclawncare bnclawncare is offline
Member
 
Join Date: Jan 2009
Location: North Carolina
Posts: 68
Rep Power: 8
bnclawncare is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did you check out the free survey section in the downloads area? There are a few surveys there that might help.

How will you operate your questionnaire? Will you email all your customers to visit your website and fill out the questions or what?
Thanks Steve, I have seen this before. One of the questionaires would be for a new or potential new customer and the other is for an exsisting customer.
I would like to get some more ideas if anyone has used a survey form before.

Thank you ProCut for the 2008 post from Steve. I had not seen that before.
__________________

www.bnclawncare.com
Reply With Quote
  #5  
Old 02-14-2010, 09:33 AM
ProCut TM
Guest
 
Posts: n/a
Default

http://www.response-o-matic.com/

there is a nice survey builder here that you can add to your site
Reply With Quote
  #6  
Old 02-14-2010, 03:33 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,807
Rep Power: 10
Steve has disabled reputation
Default

Quote:
One of the questionaires would be for a new or potential new customer and the other is for an exsisting customer.
How does the purpose for each of these groups differ?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
wn Survey swstout Lawn Maintenance / Lawn Renovation 18 03-20-2009 08:42 AM
Price Charge Survey CloseCuts General Business Discussions 36 02-06-2009 09:40 AM
Questions to ask in a customer survey Steve General Business Discussions 0 11-07-2008 10:32 AM
Customer Survey Document Steve General Business Discussions 0 12-06-2006 04:50 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
back surgery
Bradcook21
01-28-2016 08:51 PM
Today 08:04 PM
by Chilehead
12 246
hello all
romanlandscape
01-29-2016 03:46 PM
Today 10:20 AM
by Bradcook21
6 153
Finding open bids?!?
C&DPropertyManagement
Today 01:48 AM
Today 01:48 AM
by C&DPropertyManagement
0 25
Lawn Care Book Ranked #1
Steve
Yesterday 12:36 AM
Yesterday 12:36 AM
by Steve
0 44
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 119
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 167
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 196
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 90
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,448
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 198
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 76
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 93
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 158
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 219
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 112
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 187
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 95
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 122
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,106
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 319
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 269
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 272
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 212
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 176
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 159
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,634
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 586
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 348
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,027
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 416
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,879
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 268
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,920
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,367
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 190
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 249
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 223
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 885
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 385
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 244
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 532
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
01-08-2016 09:30 PM
by jeramicox76
10 2,755
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:14 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:14 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy