Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

To Give or Not To Give


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-31-2010, 05:43 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 6
mortonslawn is on a distinguished road
Default To Give or Not To Give

Last year, when grass season was almost over, I sent letters out to all my customers pretty much telling them that if they sign up for lawn care next year (this year), that they'll receive 3 free cuts. I gave them all until December 31, 2009 to sign up. Well, at the beginning of December, I sent out another letter as a reminder to sign up and get 3 cuts free. No one signed up, but I had one customer keep telling me, "see you next year!" He really liked my work and liked me. He was a very good customer, and I've even did little extras for all my customers now and then. Since the guy said "see you next year", should I still give him the 3 cuts free even though he didn't sign up. It wasn't a contract that they were going to sign - well, maybe it was, but all it was basically going to say is that they were signing up for grass detail for 2010 from my company, and they would receive 3 cuts free. I know the benefits of a company having a contract, but the people really don't want to be tied into that. One screw up and I'm gone! I am just kind of going with the flow. I've had coupons out the wazoo, and no one has used them. All they had to do was give them to me. Do you think that maybe they feel sorry for me because I'm a girl doing all that work? Most of the work I do alone because I can handle it. I have help when I know I'll need it, but do people really feel that way??? I hope not. I need some opinions on this. I'm really confused. Help!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-31-2010, 07:54 AM
MikeO
Guest
 
Posts: n/a
Default I see

Lawn care business tipsLawn Care Business Book
I know this is a bit older but,..

The question for the individual since he didn't hand anything out is he doesnt expect to get 3 free cuts maybe?. Nice jester but maybe he is ok with paying and not receiving anything for free. And maybe in the past i dont know his story but, has had some bad experience before? Like you and just wants to pay. Resedential accounts are different then commercial, they have a different mentality. Im in the same position.
Reply With Quote
  #3  
Old 01-31-2010, 11:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

If the offer was, 3 free cuts if you resigned, and he didnt resign, then i would think he wouldnt get the free cuts.

He seems to be trying to keep his options open while you are trying to confirm which customers are going to be with you next year.

What is your view on this after thinking about it a bit?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-01-2010, 12:22 AM
biodale biodale is offline
Junior Member
 
Join Date: Jan 2010
Posts: 12
Rep Power: 6
biodale is on a distinguished road
Default Free Cuts

Be careful about giving away services for free. I try to price my services fairly so I don"t have the markup to give away services. However if your original offer was 3 free cuts if they signed up I would honor my offer. Once that offer has expired you are under no further obligation. I try not to be a hard *** with my clients.

I might say something like this. "That offer has expired but because you are a good customer I will honor it for you." That makes the customer fee like he is special. You still have a customer for the year. Does it rally matter just because he didn't sign a contract by the given date?

Don't do the free cuts at the first of the season. Offer one free cut in July, one in August, and one in September. You don"t want the customer to leave after he gets the free cuts and you don"t want to be almost a month without any income.

I try to do what I would like someone to do for me. Do what you think you should do. I'm sure you will do well.
Reply With Quote
  #5  
Old 02-01-2010, 06:39 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 6
mortonslawn is on a distinguished road
Default

He was a really good customer, always appreciated what I have done, paid on time, and liked my quality of work. The first day I met him, I was out cutting my tiny lots with my push mower. He called and asked a price, I gave him the price, and he told me to go do the job. Since I didn't have my big mower, I had to use my push mower, and then pick up all the grass clippings. I was at his house longer than I needed to be, but it was the first time and one of my first customers. When he and his wife came home, I was still there, and you would have thought I'd given him a million dollars. We walked around the yard a bit, and I showed him all that I've done. He was very happy with it, and he asked me where I was before so he wouldn't have to do all this work. He said at the end of the season that he was glad to have me, and wished he'd had me sooner, and said "see you next year". I'm going to wait until February (now), and call all my customers and see if they would like our services again this year. I'll let you know what he says.

I hope he stays with me, and if he doesn't, I'll ask him why?
Reply With Quote
  #6  
Old 02-01-2010, 09:15 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,840
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I hope he stays with me, and if he doesn't, I'll ask him why?
That's a good idea! It will help you improve your service!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Almost give up? Steve Trials & Tribulations - The drama of running a business and of life. 16 06-07-2009 11:04 PM
What do you give bids in? FourSeasons General Talk 5 10-13-2008 03:44 PM
Give Away of the Day Little's General Business Discussions 9 02-23-2008 12:47 PM
Never give in.  Never give in. StartALawnCareBusiness Starting a lawn care business. 1 10-07-2007 07:16 AM
Late fee's... give me the low down please Soupy Gopher Software Support Archived Question & Answers - Read Only 1 10-03-2005 12:04 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
Today 10:54 PM
by ExtremeLawncareServices
12 613
viking cyclon.
uppercut
Today 09:12 PM
Today 09:12 PM
by uppercut
0 15
Crunch time 2015!
Chilehead
Today 08:57 PM
Today 08:57 PM
by Chilehead
0 13
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
Today 08:14 PM
by lxarth
8 218
Landscapers from hell!!
Chilehead
Today 03:55 PM
Today 03:55 PM
by Chilehead
0 38
adding something new...
veteranslawncaresystems
Yesterday 12:13 AM
Today 03:00 PM
by ExtremeLawncareServices
4 122
Contact last years...
googus
Yesterday 09:13 AM
Today 02:29 PM
by Steve
6 125
Looking for advice on...
berryjam
01-21-2015 07:37 PM
Today 02:21 PM
by Steve
15 425
Government contracts
avetslawncare
11-15-2014 08:50 AM
Today 02:10 PM
by Steve
8 818
New to the forum
LCRobert
01-26-2015 10:21 PM
Today 09:11 AM
by ringahding1
7 180
What happened to Better...
Steve
01-27-2014 04:07 PM
Yesterday 12:26 PM
by Steve
21 3,169
Lawn care truck
Steve
10-10-2009 03:40 AM
Yesterday 12:23 PM
by Steve
44 16,041
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
Yesterday 12:08 PM
by Steve
29 9,429
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
Yesterday 11:04 AM
by ExtremeLawncareServices
10 573
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,296
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 116
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 86
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 621
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 318
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 274
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,585
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 149
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 386
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 161
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 293
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 285
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 342
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 508
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 318
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 661
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 396
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,182
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 561
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,495
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-17-2015 02:21 PM
by lxarth
2 421
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 477
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 303
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 232
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,829
check this box truck out!
BLAZIER-1991
01-07-2015 07:40 PM
01-13-2015 03:06 PM
by biglee
8 685
My community only ad...
googus
01-12-2015 09:55 AM
01-13-2015 02:44 PM
by Steve
5 366
12 Years in Business!
Chilehead
10-23-2014 09:07 AM
01-13-2015 09:37 AM
by Chilehead
18 1,861
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
01-12-2015 06:32 PM
by BLAZIER-1991
30 1,631
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
01-12-2015 06:19 PM
by BLAZIER-1991
4 511
During Your Down Time
achri12
12-24-2014 03:03 PM
01-12-2015 03:54 PM
by Steve
10 1,140
Leaf cleanup
Bradcook21
01-09-2015 02:21 PM
01-12-2015 12:22 PM
by Jamesw86
4 499
Has Anyone Used Plowz ?
dpld
01-08-2014 12:14 PM
01-11-2015 02:17 PM
by burtle
20 3,481
What to pay help
Bradcook21
01-07-2015 01:32 PM
01-08-2015 07:01 PM
by Steve
1 518
Need a trailer
googus
01-07-2015 09:40 AM
01-08-2015 10:24 AM
by Upscale2
7 634
Do you guys charge buy...
burtle
01-02-2015 09:58 PM
01-07-2015 08:37 PM
by Shark1611
14 1,003
» Popular Tags
2wd 4x4 aerocore apartment bid apartment lawn care estimate applying bark bob villa bush commercial deliquentaccounts demonstration ditches door hangers edging employee problems estimate four wheel drive google gopherhaul grass gravely hardscapes hills how to hydraulic jobs landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mulch new mower ordinance past due patio install per hour charge per hour service podcast profit on employee scag v-ride scripts search engine optimization seo shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro tractor auger trailer mate pro truck new used landscape web design won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:32 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:32 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy