Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

To Give or Not To Give


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-31-2010, 04:43 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default To Give or Not To Give

Last year, when grass season was almost over, I sent letters out to all my customers pretty much telling them that if they sign up for lawn care next year (this year), that they'll receive 3 free cuts. I gave them all until December 31, 2009 to sign up. Well, at the beginning of December, I sent out another letter as a reminder to sign up and get 3 cuts free. No one signed up, but I had one customer keep telling me, "see you next year!" He really liked my work and liked me. He was a very good customer, and I've even did little extras for all my customers now and then. Since the guy said "see you next year", should I still give him the 3 cuts free even though he didn't sign up. It wasn't a contract that they were going to sign - well, maybe it was, but all it was basically going to say is that they were signing up for grass detail for 2010 from my company, and they would receive 3 cuts free. I know the benefits of a company having a contract, but the people really don't want to be tied into that. One screw up and I'm gone! I am just kind of going with the flow. I've had coupons out the wazoo, and no one has used them. All they had to do was give them to me. Do you think that maybe they feel sorry for me because I'm a girl doing all that work? Most of the work I do alone because I can handle it. I have help when I know I'll need it, but do people really feel that way??? I hope not. I need some opinions on this. I'm really confused. Help!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-31-2010, 06:54 AM
MikeO
Guest
 
Posts: n/a
Default I see

Lawn care business tipsLawn Care Business Book
I know this is a bit older but,..

The question for the individual since he didn't hand anything out is he doesnt expect to get 3 free cuts maybe?. Nice jester but maybe he is ok with paying and not receiving anything for free. And maybe in the past i dont know his story but, has had some bad experience before? Like you and just wants to pay. Resedential accounts are different then commercial, they have a different mentality. Im in the same position.
Reply With Quote
  #3  
Old 01-31-2010, 10:13 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

If the offer was, 3 free cuts if you resigned, and he didnt resign, then i would think he wouldnt get the free cuts.

He seems to be trying to keep his options open while you are trying to confirm which customers are going to be with you next year.

What is your view on this after thinking about it a bit?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 01-31-2010, 11:22 PM
biodale biodale is offline
Junior Member
 
Join Date: Jan 2010
Posts: 12
Rep Power: 5
biodale is on a distinguished road
Default Free Cuts

Be careful about giving away services for free. I try to price my services fairly so I don"t have the markup to give away services. However if your original offer was 3 free cuts if they signed up I would honor my offer. Once that offer has expired you are under no further obligation. I try not to be a hard *** with my clients.

I might say something like this. "That offer has expired but because you are a good customer I will honor it for you." That makes the customer fee like he is special. You still have a customer for the year. Does it rally matter just because he didn't sign a contract by the given date?

Don't do the free cuts at the first of the season. Offer one free cut in July, one in August, and one in September. You don"t want the customer to leave after he gets the free cuts and you don"t want to be almost a month without any income.

I try to do what I would like someone to do for me. Do what you think you should do. I'm sure you will do well.
Reply With Quote
  #5  
Old 02-01-2010, 05:39 AM
mortonslawn mortonslawn is offline
Member
 
Join Date: Jan 2010
Posts: 63
Rep Power: 5
mortonslawn is on a distinguished road
Default

He was a really good customer, always appreciated what I have done, paid on time, and liked my quality of work. The first day I met him, I was out cutting my tiny lots with my push mower. He called and asked a price, I gave him the price, and he told me to go do the job. Since I didn't have my big mower, I had to use my push mower, and then pick up all the grass clippings. I was at his house longer than I needed to be, but it was the first time and one of my first customers. When he and his wife came home, I was still there, and you would have thought I'd given him a million dollars. We walked around the yard a bit, and I showed him all that I've done. He was very happy with it, and he asked me where I was before so he wouldn't have to do all this work. He said at the end of the season that he was glad to have me, and wished he'd had me sooner, and said "see you next year". I'm going to wait until February (now), and call all my customers and see if they would like our services again this year. I'll let you know what he says.

I hope he stays with me, and if he doesn't, I'll ask him why?
Reply With Quote
  #6  
Old 02-01-2010, 08:15 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,207
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I hope he stays with me, and if he doesn't, I'll ask him why?
That's a good idea! It will help you improve your service!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Almost give up? Steve Trials & Tribulations - The drama of running a business and of life. 16 06-07-2009 10:04 PM
What do you give bids in? FourSeasons General Talk 5 10-13-2008 02:44 PM
Give Away of the Day Little's General Business Discussions 9 02-23-2008 11:47 AM
Never give in.  Never give in. StartALawnCareBusiness Starting a lawn care business. 1 10-07-2007 06:16 AM
Late fee's... give me the low down please Soupy Gopher Software Support Archived Question & Answers - Read Only 1 10-02-2005 11:04 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Need input on a bid
phlawncare
07-28-2014 08:51 PM
Today 06:40 AM
by kslawn
3 102
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Today 06:29 AM
by kslawn
5 140
Building credit
Matther777
07-27-2014 05:20 PM
Today 06:15 AM
by kslawn
9 177
Will summer ever come
ExtremeLawncareServices
Yesterday 08:27 AM
Yesterday 08:29 PM
by SGL1
5 95
Mow and leave cleanup bid
SGL1
Yesterday 07:28 PM
Yesterday 07:28 PM
by SGL1
0 37
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Yesterday 04:23 PM
by stevef1201
16 674
Formulas Used
BaileynSamsMum
Yesterday 06:40 AM
Yesterday 02:52 PM
by BaileynSamsMum
2 81
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Yesterday 02:28 PM
by Steve
3 96
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 02:28 PM
by Steve
4 154
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Yesterday 02:25 PM
by Steve
4 149
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-28-2014 01:29 PM
by Steve
3 153
Left handed edging with...
SGL1
07-23-2014 08:59 PM
07-28-2014 07:39 AM
by SGL1
15 345
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 355
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,691
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 197
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 350
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 533
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 106
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 235
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,304
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 416
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 252
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 931
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 232
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 286
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 337
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 235
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,449
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 267
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 175
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 314
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 682
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 543
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 330
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 667
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 214
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 211
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 771
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,092
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 823
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 750
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 321,018
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,766
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 489
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 401
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 854
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 589
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 609
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,940
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 598
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating escrow estimate exmark ferris first truck fundraiser gopherhaul grass gravely gravely 34" zero turn hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf leaf removal lighting managing a lawn care business marketing mow mulch new buisness new mower outdoor environments payment podcast property management company push versus ride redmax reo scag scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl subcontractor theft toro trailer turfgrass consulting walker winter zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy