Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

New to Forum


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #1  
Old 01-28-2010, 08:34 AM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default New to Forum

Hello all,

First want to thank Steve for starting this forum, it seems like it is very helpful to all landscapers.

Why did we join? We wanted help Steve inform, educate and share some of our experience in the equipment industry. Aztec Rental is a equipment rental and retail company in Houston, Tx that has been in business since 1966.

Brands we carry: Ferris, Snapper, Cub Cadet, Stihl & Echo

We are looking forward LEARNING & hopefully helping a little along the way!
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 01-28-2010, 10:16 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Welcome to our forum!

I have seen your site through the twitter page!

I think it's really neat the operation you got going on there. What got you to start this initially? I bet there is a fascinating story behind it all.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 01-28-2010, 11:31 AM
SuperiorPower
Guest
 
Posts: n/a
Default

Welcome to the Forum!
Reply With Quote
  #4  
Old 01-28-2010, 05:43 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default Thanks for the welcome!

We are new to the forum world...so have a quick question. Can i have a email sent to me when there is a reply to a post that we have made?

Not sure if you were asking how we got to the forum or how Aztec was started so i will answer both. haha

Got to this forum through your twitter page, and i think you have got a nice thing going! You seem to have a good following and are helping alot of businesses.

Aztec Rental is a family owned and operated business that opened its doors in 1966. Started out as a small mom&pop store, and grew from there. Now we are one of the largest/complete independently run rental stores. Then came the new equipment sales. We were approached by many manufactures to sell there lines and chose the ones of best quality, and the ones that we would want to own. That is how Aztec was built! Customer Service, quality equipment, helping our customers with the right and best products...oh and customer service! Now we are even dealers for Purina Mills Feed and All Seasons Feeders.

I hope that wasnt to long...tried to make it as short as possible. But i could go on forever about the changes we have made.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #5  
Old 01-28-2010, 06:37 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

You can subscribe to threads to get email notification of responses. I think the setting is in your user control panel.

http://www.gopherforum.com/usercp.php

You'd think I'd know more on how to do this LOL. If anyone else remembers how to set this up, let us know.


WoW! Starting back in 1966! It's amazing to me how some businesses are able to grow slowly over time while others are around for a short time and then flame out.

Do you think there are any business lessons you learned from your experience that would help others grow over time like that?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 01-29-2010, 11:38 AM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default 2 quick ones that might help.

These might be common sense, but worth the reminder.

#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.

#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #7  
Old 01-29-2010, 09:40 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

Quote:
#1 - Customer Service, Customer Service and Customer Service! This can not be stressed enough or over done. We strive on customer service and believe in it beyond the point of purchase. Basically, dont try and make a quick buck. DO what is right for your customer not what makes you the most money. When customers come to us for rental equipment we find out what they are doing and get the right equipment for the job not one that can do the job and "rents" for more. Equipment sales, same thing. We suggest/sell the mower that is right for your application. We dont "push" a bigger mower on someone if they dont need it just to make more money on that sale. You NEVER want to put a bad taste of your company in a customers mouth.
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it?

Quote:
#2 - For entrepreneurs and business owners (espically start ups or new ones) to grow you have to put money back into the company. So if you are having a great year, dont give yourself a huge raise or bonus and deplete that money. Put it back into the business for equipment, sales, advertising, etc. Whatever you think will get you more business, jobs, and INCOME. Then down the line you can start giving yourself the raises and bonuses.
Do you think there is an ideal % that should be spent on this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 01-30-2010, 01:21 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I think many new businesses start up having the thought they are going to focus on the customer. They figure, that is how they will shine. But I think what tends to happen is they get worn down and grinded down over time and kinda let this float away.

The customers start becoming a pain. The complaints pile up and you just kinda get this mentality it's you vs. them.

How do you feel is the best way to combat this? How best can one keep they customer service quality high and not lose it's luster? How can a business owner keep it fresh so they don't get bored and lose interest in it??
You should NEVER develop this mentality. If a customer is willing to hire you (give you money) that is how you grow! If you start going down that path it will snowball in a hurry and you dont want that! In the landscape business it so saturated that i think you get a lot of business by word of mouth. So lets say you have multiple clients on one block. If there is compliants and you lose interest in customer service, i am sure neighbors will talk and boom..you lose a street not 1 customer!

If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.

Quote:
Do you think there is an ideal % that should be spent on this
no way to put a % on it. You have to asses your own business as there will be different factors & needs for each company and put it in what you think you need and get you more business.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
  #9  
Old 01-30-2010, 09:36 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,511
Rep Power: 10
Steve has disabled reputation
Default

Quote:
If there are complaints the first thing you should do is put yourself in there shoes and ask honestly if they are valid compliants or if they are trying to get over on you. If they are valid then you make it "right" for the customer, and then FIX the problem in your business. If you think they are trying to get over on you or there is nothing you can do to satisify the customer, then you just have to let them go. Suggest another company and thank them for the business they gave you and move on. Its not worth the your time and money. But always end it on the best terms possible.
This makes me think of how different business will go to different length in order to make their customers happy.

When you look at Walmart, you see a company where you can go buy something, take it home, open it up and for what ever reason if you don't like it, you can take it back for a refund with 90 days is it?

Do you think this effects a customer's confidence in shopping there?

When you reflect on your experiences working at your store, I am sure there are always some customers trying to get away with something, but is it ever better to have a return policy like Walmart's or would that break the bank of most small businesses?

It seems to me, even if a customer is trying to get away with something and you stop them, they will still probably go out there and bad mouth you.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 01-31-2010, 09:47 PM
aztecrental's Avatar
aztecrental aztecrental is offline
Junior Member
 
Join Date: Jan 2010
Location: Houston, Texas
Posts: 16
Rep Power: 5
aztecrental is on a distinguished road
Default

Oh yeah. You can't stop them all or have a perfect record. I am just speaking in general what you want to try and do. You will have some you will never make happy no matter what you do. Those you can not waste your time and money on.

Small businesses like ours can not adapt the "walmart" strategy either. You point is right on, we couldn't make it that way. I am only saying make it "right" for the customer if your company was in the wrong.
__________________

QUALITY EQUIPMENT. SUPERIOR SERVICE. SINCE 1966
Check Us Out:
www.aztecrentalcenters.com
Aztec Rental's Blog
twitter.com/aztecrental
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Hello All.. New to the Forum rsmorris Introduce Yourself 6 09-19-2008 08:53 AM
new to forum fire1man Introduce Yourself 1 02-19-2007 03:25 PM
New to the forum ! Dogwood Introduce Yourself 5 01-22-2007 01:00 PM
New to Forum KimKriel Introduce Yourself 5 01-15-2007 10:57 PM
New to The Forum Chadman Introduce Yourself 4 01-03-2007 01:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Yesterday 10:35 PM
by SGL1
6 200
raking leaves ?
robert8509
Yesterday 09:19 PM
Yesterday 09:19 PM
by robert8509
0 32
hey everyone
robert8509
Yesterday 08:16 PM
Yesterday 08:16 PM
by robert8509
0 39
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Yesterday 06:51 PM
by Matther777
4 180
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 04:49 PM
by WesleySnips
3 284
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
Yesterday 01:47 PM
by The Hunter
3 437
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:33 PM
by Steve
9 748
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 01:27 PM
by Steve
6 374
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Yesterday 01:23 PM
by Steve
3 343
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 01:19 PM
by Steve
1 120
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
Yesterday 01:17 PM
by Steve
9 284
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Yesterday 08:51 AM
by ringahding1
12 1,485
first year update
cmdlawncare
08-12-2014 05:41 PM
Yesterday 07:47 AM
by ringahding1
4 1,304
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 626
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 476
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,335
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 234
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,783
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,290
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 201
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 274
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 716
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,166
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 455
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 294
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 639
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 938
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,298
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 668
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,132
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 385
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,483
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,499
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,581
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 524
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 686
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 522
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 871
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,506
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 832
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,645
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,059
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 964
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 608
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 594
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,135
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 3,010
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,644
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 847
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 826
» Popular Tags
4wd apartment bid apartment lawn care estimate applying bob villa bush charge christmas commercial deliquentaccounts demonstration exmark ferris first truck georgia gopherhaul gravely hardscapes hills holiday honda how much to charge how to hydraulic labor cost landscape services lawn lawn care lawn care busines plan lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting brass outdoor lights managing a lawn care business marketing mechanic monthly mowing mulch mulch price new business patio install podcast property management company push versus ride savannah scag scag v-ride seo shell snow plowing starting a business starting a lawn care business start up lawn care business stihl sulky toro tractor auger trailer mate pro tree truck new used landscape walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:10 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:10 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy