Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Pool site update


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-24-2009, 01:30 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Next year is going to be quite exciting to see how it all grows and gets more stabilized.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-29-2009, 04:56 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
Next year is going to be quite exciting to see how it all grows and gets more stabilized.
Yes, when things settle down, probably January, I will write a post on some things I have learned, what I had to change etc. might be a good read for those starting as this has taken every friggin business skill I have learned to make it a shocking success in it's first year, it took a lot of creative approaches and the equipment to do it, very, very little advertising yet I see my site has over 10,000 hits, I built the thing in April, that is unherd of for this service industry in a city this small. I track visitor locations, 92% are from Halifax where I live.

We won tons of jobs due to my Blackberry, a very common comment is we hired you because you replied within min's......do you set at a desk all day? LOL no it comes to me on the jobsite and I reply, set up an appointment and I put it in the calander.

It's little things like this that may be outside the box for some that will make you a winner.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #13  
Old 11-29-2009, 01:49 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Quote:
We won tons of jobs due to my Blackberry, a very common comment is we hired you because you replied within min's......do you set at a desk all day?
Sometimes it is one thing that makes a huge difference.

This is something that many new business owners simply might not do because they are swamped. You could probably go through a local phone book in any area and make many calls during the day where you simply have to leave a message and hope they get back to you.

How would you advice others handle incoming calls and emails? Should they answer all calls during the day that come in? Should they respond to all new estimate emails within minutes too?

How important is it that they get to the new site that day to give an estimate?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 11-29-2009, 10:14 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Sometimes it is one thing that makes a huge difference.

This is something that many new business owners simply might not do because they are swamped. You could probably go through a local phone book in any area and make many calls during the day where you simply have to leave a message and hope they get back to you.

How would you advice others handle incoming calls and emails? Should they answer all calls during the day that come in? Should they respond to all new estimate emails within minutes too?

How important is it that they get to the new site that day to give an estimate?
Sorry for the delay:

I respond within 2 hours always, esually 30 min, meet within 48 hours.

I do not take calls on sites I am being paid by the hour, staff can only take calls at lunch but have a seperate ring tone if it's from me.

We can't get to a site the same day unless its a day I am out giving a quote, we will not leave a site to give a quote, we run a very tight schedule.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #15  
Old 11-29-2009, 10:39 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Do you feel there is a sweet spot in the amount of time that a lawn care business owner should return calls by?

If you can't answer all incoming calls, would it be worth having an answering service or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 11-29-2009, 10:42 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Do you feel there is a sweet spot in the amount of time that a lawn care business owner should return calls by?

If you can't answer all incoming calls, would it be worth having an answering service or no?
Same day without question or you will loose. Answering service is out, they want to speak to the owner or at least someone who knows what they are talking about. Call on the road using bluetooth, you have time and if you want to make the time,it sets the bar a little higher.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #17  
Old 11-29-2009, 11:09 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Do you ever call other companies in the area to see how quickly they pickup their phone or how long they take to get back? That would be really interesting to know.

I do wonder if you found they called back faster than you initially thought, would this raise the bar in the area when it came to competition, or should this not be such a big concern?

Is it important to be faster than everyone else or just as long as you get back to the potential customer within the day?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 11-29-2009, 11:28 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 10
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Do you ever call other companies in the area to see how quickly they pickup their phone or how long they take to get back? That would be really interesting to know.

I do wonder if you found they called back faster than you initially thought, would this raise the bar in the area when it came to competition, or should this not be such a big concern?

Is it important to be faster than everyone else or just as long as you get back to the potential customer within the day?
Never, this is all customer feedback which is all that counts.

I think getting back is critical, customers use the net a lot, they fill out a contact me form from my website and I contact them right away, I have not sen my competition using blackberries.

The other thing that bugs clients is companies using hotmail, gmail, live etc as their mail client, the feedback is if you are for real, you will have a proper email address and I agree 100% with that feedback.

The key to all this is to gather information from your clients and prospects, it will tell you what you are doing right then you have to run with that feedback.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #19  
Old 11-29-2009, 11:32 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,850
Rep Power: 10
Steve has disabled reputation
Default

Quote:
The other thing that bugs clients is companies using hotmail, gmail, live etc as their mail client, the feedback is if you are for real, you will have a proper email address and I agree 100% with that feedback.
That is fascinating! I would never even think to ask about something like that! Did they just come out and tell you this stuff or do you make it a habit to ask them why they chose you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Damaged a Pool CHEESE2009 Community Assistance 4 08-03-2009 08:42 AM
Pool maintenance XtreemGreen General Talk 8 06-10-2009 04:40 PM
Storing equipment near pool chemicals Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 1 04-25-2007 10:45 PM
Emptying inground pool? Steve General Talk 0 04-25-2006 12:18 AM
A great pool installation Gopher Tech General Business Discussions 3 08-12-2003 08:03 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
Today 06:39 AM
by thom
5 176
FREE Custom Website...
breadcrumb
Yesterday 10:58 PM
Yesterday 10:58 PM
by breadcrumb
0 28
FREE Custom Website...
breadcrumb
Yesterday 10:55 PM
Yesterday 10:55 PM
by breadcrumb
0 20
Greetings from above! (...
Hard-Body lawn & garden
Yesterday 05:29 PM
Yesterday 05:29 PM
by Hard-Body lawn & garden
0 33
Fencing help
Knaubone
Yesterday 02:36 PM
Yesterday 02:36 PM
by Knaubone
0 33
Just Quit?
ringahding1
01-30-2015 06:23 AM
Yesterday 08:50 AM
by rmccutchan
9 223
French gardener owner's...
didgreen
01-30-2015 09:10 AM
Yesterday 02:25 AM
by didgreen
3 120
Thanks for all the posts
WheatGrass
01-30-2015 06:38 AM
Yesterday 01:29 AM
by WheatGrass
2 111
hows it going.
uppercut
01-30-2015 05:01 AM
01-30-2015 11:16 PM
by uppercut
3 120
viking cyclon.
uppercut
01-29-2015 09:12 PM
01-30-2015 11:11 PM
by uppercut
2 101
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
01-30-2015 10:26 PM
by ExtremeLawncareServices
15 916
adding something new...
veteranslawncaresystems
01-28-2015 12:13 AM
01-30-2015 09:15 PM
by veteranslawncaresystems
6 226
Crunch time 2015!
Chilehead
01-29-2015 08:57 PM
01-30-2015 07:51 PM
by Chilehead
2 118
Government contracts
avetslawncare
11-15-2014 08:50 AM
01-30-2015 07:46 PM
by Chilehead
11 932
Lost my @#$ blower
stevef1201
01-11-2015 08:31 AM
01-30-2015 04:47 PM
by Just for Cuts
3 499
whats this briggs?
uppercut
01-30-2015 12:40 AM
01-30-2015 02:49 PM
by Steve
1 86
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-30-2015 02:36 PM
by Hard-Body lawn & garden
1,202 364,108
Lawn Mowing -...
ringahding1
01-30-2015 07:05 AM
01-30-2015 07:05 AM
by ringahding1
0 61
TaskEasy & Plowz & Mowz...
jrwalker333
01-25-2015 01:02 PM
01-29-2015 08:14 PM
by lxarth
8 311
Contact last years...
googus
01-28-2015 09:13 AM
01-29-2015 02:29 PM
by Steve
6 278
Looking for advice on...
berryjam
01-21-2015 07:37 PM
01-29-2015 02:21 PM
by Steve
15 532
New to the forum
LCRobert
01-26-2015 10:21 PM
01-29-2015 09:11 AM
by ringahding1
7 252
What happened to Better...
Steve
01-27-2014 04:07 PM
01-28-2015 12:26 PM
by Steve
21 3,256
Lawn care truck
Steve
10-10-2009 03:40 AM
01-28-2015 12:23 PM
by Steve
44 16,148
Bidding to get other work
Rodriguez11
07-21-2011 11:52 PM
01-28-2015 12:08 PM
by Steve
29 9,522
How many contracts...
5StarLawnscaping
01-12-2015 03:51 PM
01-28-2015 11:04 AM
by ExtremeLawncareServices
10 657
"Part Timers", "Low...
doug1980
06-10-2009 12:55 PM
01-27-2015 09:01 PM
by jrs.landscaping
43 10,437
Is anyone doing mosquito...
BWild
01-27-2015 12:30 PM
01-27-2015 07:24 PM
by avetslawncare
4 188
New to group
ron@alpine
01-27-2015 08:45 AM
01-27-2015 01:29 PM
by Steve
1 156
please Help with none...
Lawnboyman1170
01-09-2015 09:46 AM
01-27-2015 01:27 PM
by Steve
13 860
does this sound good or...
Bradcook21
01-22-2015 09:24 AM
01-27-2015 07:42 AM
by ringahding1
9 387
second year advise
cmdlawncare
01-23-2015 06:22 PM
01-27-2015 07:31 AM
by ringahding1
6 327
need advise
rawssrob
02-23-2010 02:45 PM
01-23-2015 06:40 PM
by cmdlawncare
7 2,673
New to forum
ROB N
01-23-2015 08:35 AM
01-23-2015 01:53 PM
by Steve
1 215
Extending the life of...
rmccutchan
01-17-2015 12:37 AM
01-23-2015 01:43 PM
by Steve
8 462
osceola lawn service
jasa@wildblue.net
01-22-2015 03:23 PM
01-23-2015 01:38 PM
by Steve
1 225
Tax Question
Wolf4dk
01-20-2015 01:11 AM
01-22-2015 02:28 PM
by Steve
4 368
Billy Goat Vac
Mr. Mow
01-19-2015 07:42 AM
01-22-2015 02:18 PM
by Steve
6 353
Property Pricing
GVL
01-19-2015 02:46 PM
01-21-2015 02:18 PM
by Steve
5 411
Landscapers Source For...
breadcrumb
01-16-2015 02:44 PM
01-21-2015 05:55 AM
by breadcrumb
14 582
Hoa advice
Bradcook21
01-16-2015 09:36 PM
01-20-2015 04:30 PM
by Steve
4 397
My Invention
biglee
01-11-2015 07:51 PM
01-20-2015 10:16 AM
by biglee
16 733
How to beat the pre pay...
stansg1fresh
01-13-2015 04:33 PM
01-19-2015 03:38 PM
by ringahding1
3 471
Hello from Md
homey
12-17-2014 06:55 PM
01-19-2015 01:37 PM
by Steve
12 1,291
Hi from Illinois
burtle
01-02-2015 09:46 PM
01-19-2015 01:22 PM
by Steve
3 635
Hello from SW FL!!
5StarLawnscaping
12-05-2014 02:35 PM
01-19-2015 01:20 PM
by Steve
14 1,586
Another Illinoisan.....
barhopper
01-11-2015 05:38 PM
01-16-2015 04:29 PM
by Steve
10 552
marketing with pizza...
apmAkron
01-15-2015 09:57 AM
01-15-2015 06:29 PM
by Steve
4 370
CRM and Quickbooks?
5StarLawnscaping
01-15-2015 08:06 AM
01-15-2015 08:06 AM
by 5StarLawnscaping
0 294
New Member, Indiana Iraq...
Timbo
07-14-2011 09:44 AM
01-14-2015 06:14 PM
by Steve
10 3,881
» Popular Tags
4wd apartment complex bark billy goat brushcutter blades bob villa collections commercial demonstration edging employee problems equipment rental ferris first truck flyers gopherhaul grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction landscape landscape services lawn aeration lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lighting brass outdoor lights marketing mr dave ordinance past due patio install per hour charge podcast pricing profit on employee pto push versus ride reo running a business scag v-ride scripts search engine optimization seo shell shreaded small engine repair sq ft square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape walk behind web design website website design won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:14 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:14 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy