Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Pool site update


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-24-2009, 12:30 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Next year is going to be quite exciting to see how it all grows and gets more stabilized.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-29-2009, 03:56 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
Next year is going to be quite exciting to see how it all grows and gets more stabilized.
Yes, when things settle down, probably January, I will write a post on some things I have learned, what I had to change etc. might be a good read for those starting as this has taken every friggin business skill I have learned to make it a shocking success in it's first year, it took a lot of creative approaches and the equipment to do it, very, very little advertising yet I see my site has over 10,000 hits, I built the thing in April, that is unherd of for this service industry in a city this small. I track visitor locations, 92% are from Halifax where I live.

We won tons of jobs due to my Blackberry, a very common comment is we hired you because you replied within min's......do you set at a desk all day? LOL no it comes to me on the jobsite and I reply, set up an appointment and I put it in the calander.

It's little things like this that may be outside the box for some that will make you a winner.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #13  
Old 11-29-2009, 12:49 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Quote:
We won tons of jobs due to my Blackberry, a very common comment is we hired you because you replied within min's......do you set at a desk all day?
Sometimes it is one thing that makes a huge difference.

This is something that many new business owners simply might not do because they are swamped. You could probably go through a local phone book in any area and make many calls during the day where you simply have to leave a message and hope they get back to you.

How would you advice others handle incoming calls and emails? Should they answer all calls during the day that come in? Should they respond to all new estimate emails within minutes too?

How important is it that they get to the new site that day to give an estimate?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 11-29-2009, 09:14 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Sometimes it is one thing that makes a huge difference.

This is something that many new business owners simply might not do because they are swamped. You could probably go through a local phone book in any area and make many calls during the day where you simply have to leave a message and hope they get back to you.

How would you advice others handle incoming calls and emails? Should they answer all calls during the day that come in? Should they respond to all new estimate emails within minutes too?

How important is it that they get to the new site that day to give an estimate?
Sorry for the delay:

I respond within 2 hours always, esually 30 min, meet within 48 hours.

I do not take calls on sites I am being paid by the hour, staff can only take calls at lunch but have a seperate ring tone if it's from me.

We can't get to a site the same day unless its a day I am out giving a quote, we will not leave a site to give a quote, we run a very tight schedule.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #15  
Old 11-29-2009, 09:39 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Do you feel there is a sweet spot in the amount of time that a lawn care business owner should return calls by?

If you can't answer all incoming calls, would it be worth having an answering service or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 11-29-2009, 09:42 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Do you feel there is a sweet spot in the amount of time that a lawn care business owner should return calls by?

If you can't answer all incoming calls, would it be worth having an answering service or no?
Same day without question or you will loose. Answering service is out, they want to speak to the owner or at least someone who knows what they are talking about. Call on the road using bluetooth, you have time and if you want to make the time,it sets the bar a little higher.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #17  
Old 11-29-2009, 10:09 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Do you ever call other companies in the area to see how quickly they pickup their phone or how long they take to get back? That would be really interesting to know.

I do wonder if you found they called back faster than you initially thought, would this raise the bar in the area when it came to competition, or should this not be such a big concern?

Is it important to be faster than everyone else or just as long as you get back to the potential customer within the day?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 11-29-2009, 10:28 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
Do you ever call other companies in the area to see how quickly they pickup their phone or how long they take to get back? That would be really interesting to know.

I do wonder if you found they called back faster than you initially thought, would this raise the bar in the area when it came to competition, or should this not be such a big concern?

Is it important to be faster than everyone else or just as long as you get back to the potential customer within the day?
Never, this is all customer feedback which is all that counts.

I think getting back is critical, customers use the net a lot, they fill out a contact me form from my website and I contact them right away, I have not sen my competition using blackberries.

The other thing that bugs clients is companies using hotmail, gmail, live etc as their mail client, the feedback is if you are for real, you will have a proper email address and I agree 100% with that feedback.

The key to all this is to gather information from your clients and prospects, it will tell you what you are doing right then you have to run with that feedback.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #19  
Old 11-29-2009, 10:32 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Quote:
The other thing that bugs clients is companies using hotmail, gmail, live etc as their mail client, the feedback is if you are for real, you will have a proper email address and I agree 100% with that feedback.
That is fascinating! I would never even think to ask about something like that! Did they just come out and tell you this stuff or do you make it a habit to ask them why they chose you?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Damaged a Pool CHEESE2009 Community Assistance 4 08-03-2009 07:42 AM
Pool maintenance XtreemGreen General Talk 8 06-10-2009 03:40 PM
Storing equipment near pool chemicals Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 1 04-25-2007 09:45 PM
Emptying inground pool? Steve General Talk 0 04-24-2006 11:18 PM
A great pool installation Gopher Tech General Business Discussions 3 08-12-2003 07:03 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 09:38 AM
by SC93
9 139
Newbie
Jhoell
Today 03:28 AM
Today 03:28 AM
by Jhoell
0 16
Business Overload
Chilehead
05-06-2016 09:27 PM
Today 01:27 AM
by SC93
14 672
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
Yesterday 07:26 PM
by acrajchel
9 10,057
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
Yesterday 07:23 PM
by acrajchel
5 2,096
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
Yesterday 06:59 PM
by acrajchel
7 3,000
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
Yesterday 06:48 PM
by acrajchel
2 1,360
Checmial Applications
acrajchel
Yesterday 06:44 PM
Yesterday 06:44 PM
by acrajchel
0 21
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 261
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 350
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,372
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 794
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 150
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 303
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 293
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 407
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 512
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 205
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 329
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,726
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 142
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 437,572
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 128
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 470
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 301
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 475
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 739
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 271
» Popular Tags
become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates fuel problems fuel pump half moon blade hydro jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:50 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:50 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy