Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

New Business for 2010


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 11-17-2009, 02:52 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,779
Rep Power: 10
Steve has disabled reputation
Default

Quote:
It took a couple years and a number of customers for me to realize that there is a niche for personal service. First off I want clients that I enjoy servicing.
That makes going to work much more fun. I have weeded out the PITA clients.
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 11-18-2009, 10:02 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Steve View Post
That is a very interesting point.

A lot of new business owners will have no clue about this.

What, to you, defines a pain in the *** customer? When does a customer go from being demanding to being a pita? What are the signs you look out for?

Once they get that category, how do you get rid of them?
To me a PITA customer is someone who you just can't please no matter how hard you try or someone who expects more than what we agreed upon. For example: Early last spring we had this new client that wanted her lawn mowed at like 3 different heights depending on which side of the house you were on.
She would call 3 times a week if she saw 1 dandelion on her lawn. I told her we would take care of the dandelion when we show up for weekly mowing . She demanded that we return within a day to remove it. 1 dandelion not a patch of them! Needless to say after 3 weeks of that crap I terminated her services. That type of client is not who I want to work for after all this is my business! A PITA client could be someone who doesn't pay on time as well.
I don't use contracts for residential customers and for commercial customers I put a escape clause in the contract for me and the customer. That way if things don't work out they or we are not locked in for the entire season.
Commercial clients like the escape clause because some of them have been burned by shoddy workmanship especially from the large landscape company's
which will only sign a contract for the entire season.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Customer in 2010 tiedeman Show Off - Picture Post - Photo Gallery 8 07-18-2010 11:55 PM
2010 is almost here! Spyder Graphix Graphic Design Discussions 3 11-12-2009 02:35 PM
Green Applicator Mall is FREE until March 31, 2010 greenapplicator1 Promote your products or services 13 10-13-2009 08:14 AM
Elevator 2010 Challenge Steve Lawn Care Marketing & Post your marketing material for review! 0 08-29-2004 12:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Trailer
bobwill2009
Yesterday 12:46 PM
Today 01:34 PM
by B&B Lawn Services
4 90
Pushy customers
christopherhicks82
04-22-2014 08:22 PM
Today 01:04 PM
by Dan Tanner
8 177
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 12:46 PM
by xandrew245x
20 1,031
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Today 12:39 PM
by Steve
80 25,369
Pond...
xandrew245x
04-22-2014 03:29 PM
Today 12:23 PM
by Steve
5 117
Mangwi Landscaping
bondservojc13
Yesterday 09:56 PM
Today 12:22 PM
by Steve
2 68
Acerage Rake
acrajchel
Yesterday 07:23 PM
Today 12:17 PM
by Steve
1 44
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Today 12:05 PM
by Steve
16 364
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Today 11:58 AM
by Steve
14 899
In a bit situation need...
googus
04-22-2014 08:01 AM
Yesterday 10:03 PM
by googus
9 179
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 12:37 PM
by Steve
7 221
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Yesterday 12:06 PM
by Steve
5 200
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Yesterday 06:48 AM
by CDLAWNCARE
4 180
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
04-22-2014 07:55 PM
by Just for Cuts
23 586
About D@## Time!
TamMik
04-02-2014 08:10 AM
04-22-2014 05:14 PM
by BelleCityLawn1
19 880
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-22-2014 12:29 AM
by Tony317
22 1,728
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-22-2014 12:07 AM
by Tony317
9 451
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 140
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 367
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 614
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 233
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 152
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 351
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,893
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,218
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 372
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 237
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 106
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 91
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 191
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 255
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 268
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 293
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 244
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 641
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 810
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 151
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 349
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 137
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 797
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 299
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 239
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 372
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 280
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 156
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,984
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 536
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 547
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 247
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 503
» Popular Tags
4x4 ads article marketing blower butterfly gardens care charge christmas light hanging christmas lighting color jet courtesy call craigslist credit card cultivation customers decorating echo exmark ferris florida four wheel drive fundraiser gopherhaul grass gravely health holiday holiday lighting how much to charge kansas city labor cost lawn lawn care lawn care business lawn care business book lawn care business show lawn clarksville leaf marketing mechanic monthly mow mowing mulch mulch price new buisness new business new start office management oil payment podcast property management company requests riding mower scag schedule selling seo snow starting a business steve stihl tree care turfgrass consulting upsell walk behind walker winter money making ideas yard clarksville
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:41 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:41 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy