Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

What hasn't worked?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-20-2009, 08:20 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,307
Rep Power: 10
Steve has disabled reputation
Default What hasn't worked?

What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-20-2009, 10:08 PM
fitoslandscaping.com fitoslandscaping.com is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 5
fitoslandscaping.com is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
We've gained business in pretty every marketing avenue we have taken, except for 2. The first being our church bulletin. We did not get a single call from being in it and it was pretty pricey. The second is a recent parade that we did. We also haven't received any calls but I don't regret the parade since I think it was good exposure.
Reply With Quote
  #3  
Old 09-20-2009, 10:17 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Reply With Quote
  #4  
Old 09-21-2009, 05:09 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
Post Card mail drops even though they were to a very specific area, 7,500 cards not one call.

Hiring a marketing company to design our post cards, total waste of money, I have since designed 7 for target services, I didn't realize how easy it was and it only cost me my time, maybe an hour each.

Printing, I found a site on the web that is a fraction of what I paid the first time and the quality every bit as good or better, I use Vistaprint

Focus on mowing only - this was the plan when I started gettings ready in January, it would have been a desaster if I didn't realize in April I would starve, although I had already bought the gear, I quickly researched other jobs we could do, bought gear the small guys didn't have and never looked back.

Deck construction - mainly it's the same as mowing, seems every guy with a hammer and a trunk offers to build decks.

To be honest that's about it, I went to a method I used for years in woodworking, asking clients for ideas, take that idea and ask clients if they would be interested, if so advertise the service and then buy the equipment, worked perfect for me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 09-21-2009, 07:54 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My placemat ad hasn't bring in one call since they are out, maybe because their hidding behind the napkin when you sit down

Also my phone tear off tabs ads have a lot of tear offs gone off but I haven't got any calls of them. Maybe people lose that piece of paper/number ?
Reply With Quote
  #6  
Old 11-17-2009, 05:31 PM
Warner Landscape & Patio
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
there is no such thing as bad ads, only dumb ads.

flyers... efective for lawns mostly but very tacky i run a 9% return on this

newspaper... great for patio/paver work return unknown

internet.... great for everything, cannot go wrong. my site runs an average of 700-900 uniquie hits a month return unknown

postcards..... poor at best 1% return

sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Reply With Quote
  #7  
Old 11-17-2009, 08:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Warner Landscape & Patio View Post
sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Your experience is basically mine, the last comment however hits home, I am shocked at how many calls we get from vehicles following us, parked in a lot and at the customers, it's in my business the #1 marketing tool so I went full out.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 11-17-2009, 09:29 PM
Yard Elements Yard Elements is offline
Senior Member
 
Join Date: Aug 2009
Posts: 175
Rep Power: 6
Yard Elements is on a distinguished road
Wink

Quote:
Originally Posted by BREEZE2009 View Post
Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
Reply With Quote
  #9  
Old 11-17-2009, 09:38 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Yard Elements View Post
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 11-18-2009, 09:15 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Quote:
Originally Posted by picframer View Post
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
I agree as well. A lot of success in any business (especially service businesses)
are a result of your salesmanship and relationship with the client.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Print add that worked for me... TJ930 Lawn Care Marketing & Post your marketing material for review! 7 04-06-2011 04:08 AM
Basic flyer that worked Steve Lawn Care Marketing & Post your marketing material for review! 1 06-28-2007 05:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
snowplowing
jshak40
Today 07:20 AM
Today 07:55 PM
by jrs.landscaping
5 87
Brake job!
kslawn
08-30-2014 07:49 AM
Today 05:57 PM
by 04bluesilverado
5 137
Trailer tires
J.A.S.LawnService
Today 10:17 AM
Today 11:39 AM
by stevef1201
1 42
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
Today 09:52 AM
by mattthelawnguy
6 216
Mowing 7 acres
avetslawncare
Yesterday 04:24 PM
Yesterday 05:55 PM
by stevef1201
3 93
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
Yesterday 04:48 PM
by avetslawncare
6 215
New to the industry-...
Lsmain
Yesterday 10:53 AM
Yesterday 10:53 AM
by Lsmain
0 67
Sod
RosalesLawnCare
08-27-2014 03:47 PM
08-30-2014 07:00 PM
by RosalesLawnCare
2 152
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
08-30-2014 05:04 PM
by stevef1201
1 96
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
08-30-2014 09:49 AM
by BLC7
10 396
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
08-29-2014 05:39 PM
by jrs.landscaping
1 115
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 532
Hello
jawnebgoode
08-28-2014 08:37 PM
08-28-2014 08:37 PM
by jawnebgoode
0 59
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
08-28-2014 05:06 PM
by kurtwin
0 81
Softball field
kslawn
08-15-2014 09:28 AM
08-28-2014 12:01 PM
by Steve
16 616
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
08-28-2014 11:58 AM
by Steve
5 215
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 331,259
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
08-26-2014 04:21 PM
by ExtremeLawncareServices
110 6,646
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 519
Tender Process
M2Dave
08-24-2014 12:31 PM
08-25-2014 04:14 PM
by Steve
2 200
Grass hopper mower
ExtremeLawncareServices
12-05-2013 08:51 AM
08-25-2014 04:02 PM
by Steve
26 3,854
Need help pricing basic...
Bradcook21
08-22-2014 01:21 AM
08-22-2014 01:05 PM
by Steve
2 284
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
08-22-2014 01:01 PM
by Steve
6 361
yearly contract help...
jrob0691
08-21-2014 04:09 PM
08-22-2014 12:48 PM
by Steve
1 234
Pampas bushes
Bradcook21
08-22-2014 01:30 AM
08-22-2014 07:17 AM
by grassdoctore
1 203
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
08-21-2014 08:50 PM
by phlawncare
2 248
Fuel Can Spouts
Shark1611
08-16-2014 09:09 AM
08-21-2014 08:23 PM
by SGL1
11 491
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
08-21-2014 05:03 PM
by stevef1201
6 751
Hello
M2Dave
08-21-2014 12:32 AM
08-21-2014 01:38 PM
by Steve
1 214
New Landscaping Business
rekon32
08-16-2014 02:26 PM
08-21-2014 12:33 PM
by SouthallMowing
8 550
Downed Tree Chop Bid
WesleySnips
08-16-2014 03:47 PM
08-20-2014 01:44 PM
by SGL1
10 517
60 inch honda/bunton...
pblawncare
08-17-2014 11:30 AM
08-18-2014 03:19 PM
by Steve
2 261
Replacement Parts -...
nicholas-KC
08-16-2014 08:40 AM
08-18-2014 03:16 PM
by Steve
4 372
Preparing the soil
Billy Goat
08-16-2014 06:18 PM
08-18-2014 03:01 PM
by Steve
1 285
What to pay help
phlawncare
08-04-2014 08:33 PM
08-18-2014 10:33 AM
by jrs.landscaping
29 1,114
Hello
Jeff1
08-07-2014 11:18 PM
08-15-2014 11:53 PM
by Jeff1
11 576
Lie #2 RESIDENTIAL...
ExtremeLawncareServices
01-06-2014 05:02 AM
08-15-2014 01:46 PM
by mattthelawnguy
54 6,686
Need help 30 HP koler...
Shady Grady
08-01-2014 03:31 PM
08-15-2014 08:46 AM
by kslawn
18 752
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
08-14-2014 02:37 AM
by BlackRain75
12 1,946
first year update
cmdlawncare
08-12-2014 05:41 PM
08-13-2014 03:29 PM
by Steve
1 375
Hello from Jacksonville,...
JM Lawn Care
08-10-2014 07:15 AM
08-13-2014 07:04 AM
by Sprinkler Buddy
9 497
Hello everyone new to...
maddyandrays
08-11-2014 04:51 PM
08-12-2014 08:58 PM
by Shark1611
2 328
Walk behinds
hpruitcei
08-07-2014 06:28 PM
08-12-2014 02:35 PM
by mattthelawnguy
7 604
New name help
stevef1201
08-10-2014 04:27 PM
08-12-2014 12:03 PM
by Steve
6 482
my little green dilemmas
Lawn Techie
08-03-2014 11:47 AM
08-11-2014 01:20 PM
by Steve
7 580
what the best...
CleanCutsLLC
08-02-2014 01:02 AM
08-11-2014 01:16 PM
by Steve
6 635
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
08-11-2014 01:19 AM
by ExtremeLawncareServices
13 889
Covering all the bases
janslawncare
08-08-2014 10:11 AM
08-08-2014 01:41 PM
by Steve
1 424
New from Florida
ADE
08-06-2014 08:40 PM
08-08-2014 01:32 PM
by Steve
4 489
JOB - Landscape Install...
janslawncare
08-08-2014 10:06 AM
08-08-2014 10:06 AM
by janslawncare
0 377
» Popular Tags
2wd advertisement apartment complex article marketing bid blades charge christmas lighting courtesy call credit card processing customers decorating ditches employee problems escrow exmark ferris foreman fundraiser georgia gopherhaul grass gravely gravely 34" zero turn growing a lawn care business holiday lighting how much to charge installation landscape services lawn lawn care lawn care business book lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf leaf removal lighting brass outdoor lights marketing native plants new buisness online classifieds outdoor environments payment podcast property management company redmax running a business savannah scag seo snow snow plowing sprayer starting a business steep lawns stihl sulky toro trimmer rack truck new used landscape turfgrass consulting walk behind walker zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:53 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:53 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy