Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

What hasn't worked?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-20-2009, 08:20 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,381
Rep Power: 10
Steve has disabled reputation
Default What hasn't worked?

What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-20-2009, 10:08 PM
fitoslandscaping.com fitoslandscaping.com is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 6
fitoslandscaping.com is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
We've gained business in pretty every marketing avenue we have taken, except for 2. The first being our church bulletin. We did not get a single call from being in it and it was pretty pricey. The second is a recent parade that we did. We also haven't received any calls but I don't regret the parade since I think it was good exposure.
Reply With Quote
  #3  
Old 09-20-2009, 10:17 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Reply With Quote
  #4  
Old 09-21-2009, 05:09 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
Post Card mail drops even though they were to a very specific area, 7,500 cards not one call.

Hiring a marketing company to design our post cards, total waste of money, I have since designed 7 for target services, I didn't realize how easy it was and it only cost me my time, maybe an hour each.

Printing, I found a site on the web that is a fraction of what I paid the first time and the quality every bit as good or better, I use Vistaprint

Focus on mowing only - this was the plan when I started gettings ready in January, it would have been a desaster if I didn't realize in April I would starve, although I had already bought the gear, I quickly researched other jobs we could do, bought gear the small guys didn't have and never looked back.

Deck construction - mainly it's the same as mowing, seems every guy with a hammer and a trunk offers to build decks.

To be honest that's about it, I went to a method I used for years in woodworking, asking clients for ideas, take that idea and ask clients if they would be interested, if so advertise the service and then buy the equipment, worked perfect for me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 09-21-2009, 07:54 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 28
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My placemat ad hasn't bring in one call since they are out, maybe because their hidding behind the napkin when you sit down

Also my phone tear off tabs ads have a lot of tear offs gone off but I haven't got any calls of them. Maybe people lose that piece of paper/number ?
Reply With Quote
  #6  
Old 11-17-2009, 05:31 PM
Warner Landscape & Patio
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
there is no such thing as bad ads, only dumb ads.

flyers... efective for lawns mostly but very tacky i run a 9% return on this

newspaper... great for patio/paver work return unknown

internet.... great for everything, cannot go wrong. my site runs an average of 700-900 uniquie hits a month return unknown

postcards..... poor at best 1% return

sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Reply With Quote
  #7  
Old 11-17-2009, 08:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Warner Landscape & Patio View Post
sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Your experience is basically mine, the last comment however hits home, I am shocked at how many calls we get from vehicles following us, parked in a lot and at the customers, it's in my business the #1 marketing tool so I went full out.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 11-17-2009, 09:29 PM
Yard Elements Yard Elements is offline
Senior Member
 
Join Date: Aug 2009
Posts: 175
Rep Power: 6
Yard Elements is on a distinguished road
Wink

Quote:
Originally Posted by BREEZE2009 View Post
Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
Reply With Quote
  #9  
Old 11-17-2009, 09:38 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Quote:
Originally Posted by Yard Elements View Post
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 11-18-2009, 09:15 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 6
turfmaster is on a distinguished road
Default

Quote:
Originally Posted by picframer View Post
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
I agree as well. A lot of success in any business (especially service businesses)
are a result of your salesmanship and relationship with the client.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Print add that worked for me... TJ930 Lawn Care Marketing & Post your marketing material for review! 7 04-06-2011 04:08 AM
Basic flyer that worked Steve Lawn Care Marketing & Post your marketing material for review! 1 06-28-2007 05:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Looking for feed back on...
ExtremeLawncareServices
Today 08:38 AM
Today 05:10 PM
by ExtremeLawncareServices
2 63
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
Today 03:58 PM
by stevef1201
8 230
new to the forum
SGlawncare
Yesterday 11:20 PM
Today 01:57 PM
by Sprinkler Buddy
2 82
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Today 12:44 PM
by Steve
56 6,534
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Today 12:34 PM
by Steve
11 431
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
Today 10:48 AM
by stevef1201
6 243
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 10:43 PM
by SGL1
6 326
Poll - net income
Dan5082
11-15-2010 08:08 PM
Yesterday 04:44 PM
by jrs.landscaping
12 3,096
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Yesterday 01:25 PM
by jrs.landscaping
24 4,750
snowplowing
jshak40
09-01-2014 07:20 AM
Yesterday 01:16 PM
by Steve
21 1,180
Compare this summer to...
Steve
09-03-2014 12:52 PM
Yesterday 11:20 AM
by Hanks Lawn Care Services
15 987
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 672
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 298
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 278
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-15-2014 02:31 PM
by Steve
1 244
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 303
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 997
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 778
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 900
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 263
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 134
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,690
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 516
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,163
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 685
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,896
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,185
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 705
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,426
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 913
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,512
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 412
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,150
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,210
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 615
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 895
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,676
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 976
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 591
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 545
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 622
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 648
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 898
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 971
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 872
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 787
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 860
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 783
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 977
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,278
» Popular Tags
2wd 4x4 apartment lawn care estimate article marketing bid birdscaping care charge collections subcontractor commercial credit card decorating ecosymbiosis employee problems exmark fall ferris financing four wheel drive gopherhaul grass gravely hardscapes health honda how much to charge hydraulic installation landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price native plants new buisness new business outdoor environments past due patio install podcast scag scag v-ride schedule seo snow plowing starting a business steep lawns stihl sulky theft of services toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:20 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:20 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy