Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

What hasn't worked?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-20-2009, 08:20 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,948
Rep Power: 10
Steve has disabled reputation
Default What hasn't worked?

What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-20-2009, 10:08 PM
fitoslandscaping.com fitoslandscaping.com is offline
Junior Member
 
Join Date: Sep 2009
Posts: 3
Rep Power: 7
fitoslandscaping.com is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
We've gained business in pretty every marketing avenue we have taken, except for 2. The first being our church bulletin. We did not get a single call from being in it and it was pretty pricey. The second is a recent parade that we did. We also haven't received any calls but I don't regret the parade since I think it was good exposure.
Reply With Quote
  #3  
Old 09-20-2009, 10:17 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Reply With Quote
  #4  
Old 09-21-2009, 05:09 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
Post Card mail drops even though they were to a very specific area, 7,500 cards not one call.

Hiring a marketing company to design our post cards, total waste of money, I have since designed 7 for target services, I didn't realize how easy it was and it only cost me my time, maybe an hour each.

Printing, I found a site on the web that is a fraction of what I paid the first time and the quality every bit as good or better, I use Vistaprint

Focus on mowing only - this was the plan when I started gettings ready in January, it would have been a desaster if I didn't realize in April I would starve, although I had already bought the gear, I quickly researched other jobs we could do, bought gear the small guys didn't have and never looked back.

Deck construction - mainly it's the same as mowing, seems every guy with a hammer and a trunk offers to build decks.

To be honest that's about it, I went to a method I used for years in woodworking, asking clients for ideas, take that idea and ask clients if they would be interested, if so advertise the service and then buy the equipment, worked perfect for me.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #5  
Old 09-21-2009, 07:54 AM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 30
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My placemat ad hasn't bring in one call since they are out, maybe because their hidding behind the napkin when you sit down

Also my phone tear off tabs ads have a lot of tear offs gone off but I haven't got any calls of them. Maybe people lose that piece of paper/number ?
Reply With Quote
  #6  
Old 11-17-2009, 05:31 PM
Warner Landscape & Patio
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by Steve View Post
What kinds of business experiments have you tried that just didn't work but you felt you learned from them?
there is no such thing as bad ads, only dumb ads.

flyers... efective for lawns mostly but very tacky i run a 9% return on this

newspaper... great for patio/paver work return unknown

internet.... great for everything, cannot go wrong. my site runs an average of 700-900 uniquie hits a month return unknown

postcards..... poor at best 1% return

sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Reply With Quote
  #7  
Old 11-17-2009, 08:51 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Warner Landscape & Patio View Post
sign on your truck, state licence, insurance, pay taxes, commercial tags, a store front for customers too see, priceless........ they walk through the door
Your experience is basically mine, the last comment however hits home, I am shocked at how many calls we get from vehicles following us, parked in a lot and at the customers, it's in my business the #1 marketing tool so I went full out.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #8  
Old 11-17-2009, 09:29 PM
Yard Elements Yard Elements is offline
Senior Member
 
Join Date: Aug 2009
Posts: 175
Rep Power: 7
Yard Elements is on a distinguished road
Wink

Quote:
Originally Posted by BREEZE2009 View Post
Befriending the customer is bad!

I get stuck on the phone talking about LIFE instead of the money they owe me, eventually they start using me and saying things like they have already paid one of my workers money so they don't owe me anything, when I'm the only friggen worker!

I'm almost happy I lost several customers due to grass barely growing, it makes my life less stressful, but for a price!

I hate speaking with customers, hate hate hate!

Sometimes you give obvious hints that you need to GO, but they ignore them.

1. I left my phone in the truck, I'm expecting a call (doesn't work)

2. I have to get to a property in 5 minutes (doesn't work)

3. I have a lot to do today, I really have to finish (doesn't work)

This one customer is really slow or something.


Once you get friendly, you are LOSING.

Be blunt & aggressive ALWAYS.

Next year I'm putting on my game face, no more smiling!

I have customers calling me just to chat!
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
Reply With Quote
  #9  
Old 11-17-2009, 09:38 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Yard Elements View Post
Most of what you are saying goes against everything I do.

I always try to smile and be friendly if your cutomers are calling you just to chat that's a little weird. But OK if they pay. Becasue of my attitude and professionalism I am still making just as much as I do in summer and have picked up some high end homes. The kind that take three hours just to blow the grounds.

Just thought that I would give this a touch because word of mouth is by far the best type of advertisement. I feel if your customers want to chat chat with em. Don't be there "Friends" just friendly they will tell there "friends"

But every one is different
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
__________________
Andy
Halifax, Nova Scotia
Reply With Quote
  #10  
Old 11-18-2009, 09:15 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 8
turfmaster is on a distinguished road
Default

Quote:
Originally Posted by picframer View Post
And I agree 110%, if you cant befriend your customer...well you might want to rethink your goals, they sign your paycheck bud, don't forget that.
I agree as well. A lot of success in any business (especially service businesses)
are a result of your salesmanship and relationship with the client.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Print add that worked for me... TJ930 Lawn Care Marketing & Post your marketing material for review! 7 04-06-2011 04:08 AM
Basic flyer that worked Steve Lawn Care Marketing & Post your marketing material for review! 1 06-28-2007 05:54 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
Yesterday 08:17 PM
by J.A.S.LawnService
7 9,650
help with sole...
greenbuds
03-24-2016 12:21 PM
Yesterday 12:20 PM
by Wolf4dk
3 9,397
Whats up??
Cpadgett
Yesterday 10:57 AM
Yesterday 10:57 AM
by Cpadgett
0 17
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
05-26-2016 04:45 PM
by lawngawd7
9 308
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
05-26-2016 04:34 PM
by Crossett73
91 33,686
Hello from Alabama
pruzilla
05-25-2016 01:20 PM
05-26-2016 08:14 AM
by pruzilla
2 52
Hello from Centreville!
Daveylawns
05-23-2016 09:04 AM
05-24-2016 04:08 PM
by Steve
1 71
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
05-23-2016 08:41 PM
by Steve
1 58
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
05-23-2016 09:06 AM
by Daveylawns
10 3,773
Prolin
rmccutchan
05-21-2016 04:53 PM
05-21-2016 06:36 PM
by rmccutchan
2 75
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
05-20-2016 07:08 PM
by Stevenor92
8 204
Intro
LaraRahmani
05-18-2016 02:54 PM
05-19-2016 02:43 PM
by Steve
2 110
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
05-18-2016 07:34 PM
by Stevenor92
4 184
New mower!!!!
Stevenor92
05-18-2016 03:46 AM
05-18-2016 06:39 PM
by Stevenor92
2 115
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-18-2016 02:59 PM
by LaraRahmani
1,249 434,796
Stupid idea?
hopolb33
05-13-2016 11:25 AM
05-16-2016 11:22 AM
by Steve
1 159
Planting SKYBOUND CEDARS
FrankieeLawnz
05-13-2016 03:59 PM
05-16-2016 11:21 AM
by Steve
1 140
Edging Fad...
Tree geek
05-10-2016 11:29 PM
05-15-2016 11:12 PM
by Tree geek
2 187
Business Overload
Chilehead
05-06-2016 09:27 PM
05-13-2016 11:15 AM
by Steve
11 389
Hello from great state...
Cel1980
05-11-2016 09:00 AM
05-13-2016 11:07 AM
by Steve
2 158
Did this job free to...
JJand M Lawncare
05-02-2016 02:33 PM
05-11-2016 03:54 PM
by JJand M Lawncare
10 429
How to tell Cust. to...
GeeGood
04-09-2008 09:55 PM
05-09-2016 07:08 PM
by JJand M Lawncare
16 5,522
Echo SRM 230 trouble.
Jack Rabbit
05-08-2016 06:16 PM
05-08-2016 11:22 PM
by Just for Cuts
1 152
Toro ZTR Issues
rsanchez1203
05-06-2016 09:27 PM
05-07-2016 10:26 AM
by Steve
2 178
Correct way to quote a...
WarriorLandscapingCAN
05-02-2016 11:52 AM
05-03-2016 10:59 AM
by Steve
1 296
Having an issue with...
Mr. Mow
04-27-2016 03:58 PM
04-28-2016 05:04 AM
by Sprinkler Buddy
2 297
» Popular Tags
advertising become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates free lawn care fuel problems fuel pump half moon blade hydro increase customers jjandm lawncare landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:09 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:09 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy