Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Client rescheduling?


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-13-2009, 12:39 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 8
jasonw is on a distinguished road
Default Client rescheduling?

Ok so I have this one customer who wants his yard done every other week. I call all my clients a couple days in advance to remind them I will be out there. This way I hope they have all the toys, dog crap or whatever out of my way. Anyway, this one person has consistently rescheduled every time for the last 3 times. Its the one if you remember that is an hours drive from my house. I made sure they were happy with the work so know thats not why they are stalling the next service so much. This person however has a preferred spot on my calender but clearly dose not use it. Should I..............

A. Keep trying
B. Take him off the calender and let him call me when he wants it done
or
C. Consider this person no longer a client.

I don't have this problem with any other person. One time a person called me a rescheduled but other than that everyone has there yard done on time every week.
__________________
White Company
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-13-2009, 01:28 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Red face

Lawn care business tipsLawn Care Business Book
My customers are told their lawns will be maintained once every week. I do have a schedule that I follow & I do certain customers on certain days of the week, though I'm not forced to follow it. I can take my Monday customers & do them Friday, as long as I don't skip a week.

If a customer wants you to come on certain dates, that's a pain. Especially if it's not weekly visits & the grass is long.

I say, if your able to mow whenever he wants, go for it. But if you have to chase him around vice versa to find out when it can be done, forget about it.

Customers who have called me to cut their lawn on days they want, they get ignored. I'm not jumping logs for them. I like to be organized & not have to contact someone every few days just to keep the job.

It'd be better if he said, mow my lawn every 10 days, at least you have an idea of when to show up!

Honestly I have no idea if this helps, i forgot what you wrote before this lol...
Reply With Quote
  #3  
Old 07-13-2009, 01:44 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 8
mark123 is on a distinguished road
Default

If you are calling your customers a few days before mowing every week then you aren't training them properly. If you have to move a toy, charge them for it or leave it at the entrance to their driveway so they can't leave or enter without moving it. If you have to pick up poop, charge them for it (charge a lot, I don't touch poop, ever) or mow around the steamy pile.

They'll get the picture after a few times.
Reply With Quote
  #4  
Old 07-13-2009, 01:51 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Reply With Quote
  #5  
Old 07-13-2009, 02:57 PM
jasonw's Avatar
jasonw jasonw is offline
Senior Member
 
Join Date: Feb 2009
Posts: 1,010
Rep Power: 8
jasonw is on a distinguished road
Default

Quote:
Originally Posted by justin_time View Post
My schedules and estimates are the same as my route schedule.

I schedule my lawns the same day a week. So I don't spend my time driving around for nothing. If I would be you, I would just cut it anyway and if they don't like it well time to drop the customer. Especially if you drive out for 1 hr and they tell you don't cut, i'd say something about that.

I don't call my customers, i just knock on their door this time of year if they want it done or not, if they do, fine, i cut it, if they don't or not home, i make the decision to cut.
Oh no I don't drive up there unless I am told to. I only call. I tried to explain this time that I will be only a mile down the road finishing another job and it would be a good time to swing by and get it done. I was told they would check it out and call me back Friday night or Saturday and they never called. I think I will just take them off the calender. They have my number and will call when they need it done.
__________________
White Company
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
client had me scalp yard xmark lawn Lawn Maintenance / Lawn Renovation 10 05-17-2010 03:45 PM
First comercial client onthegreen Starting a lawn care business. 9 12-28-2009 08:26 AM
How Well Do You Know Your Client? Steve General Business Discussions 4 04-26-2006 08:27 AM
Rescheduling Jobs One or ALL Steve Gopher Software Support Archived Question & Answers - Read Only 9 12-02-2005 02:47 AM
twice a week client dogduty Gopher Software Support Archived Question & Answers - Read Only 8 05-02-2004 06:25 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
SCAG Tiger Cat DECK...
rower30
08-24-2013 10:07 AM
Today 07:13 PM
by rower30
18 5,005
Your 2015 summer review.
Steve
09-01-2015 11:01 AM
Yesterday 09:04 PM
by Chilehead
5 201
Sample commercial bid
burtle
09-02-2015 06:02 PM
Yesterday 10:48 AM
by Steve
1 106
best way to.....
Wolf4dk
09-02-2015 11:35 AM
Yesterday 06:45 AM
by Chilehead
4 100
John Deere 667a
acrajchel
08-30-2015 10:00 AM
09-02-2015 07:45 PM
by Just for Cuts
5 144
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 110
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 672
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 467
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 482
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,858
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,525
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 1,085
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,806
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 151
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,303
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
16 1,681
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 203
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 628
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 461
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 422
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 297
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 1,074
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 531
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,656
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 650
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,296
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,587
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 249
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 465
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,141
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 414
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 401
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,897
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 596
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 567
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 597
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 488
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 412
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,810
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 299
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 520
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,217
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 447
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 685
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush contract help curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree tree pics up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:35 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:35 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy