Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Comments from the peanut gallery


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-09-2009, 06:58 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Angry Comments from the peanut gallery

Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

Next, a lady called today telling me "don't cut my grass tomorrow. It'll be too short and it'll dry out." No, monkey nut, the lack of water will dry it out, not my cutting it. I also cut at the recommended height for they type of grass in your lawn and not cutting it will only cause me to make a mess the next time trying to cut off two weeks of growth. Here's a clue: Grass is a plant. Plants need water. WATER YOUR LAWN!!!!!!!!!!!!!!

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-10-2009, 10:07 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,816
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 07-10-2009, 10:34 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

Quote:
Yeah, it's starting already. One guy that just started his service said "when August rolls in you'll be able to skip a mowing if it's too dry". No, goober, we base our schedule on conditions not dates. August could be the rainiest month ever.

I don't work my buttocks off in the spring so that you can cancel half of your service for the summer.

Guess who's prices are going up. Go on, guess!
That's what I do to people like that raise their prices. If they don't like it they can be a PITA to someone else and most of them will be.
Years ago when I was building my business I was afraid to cut any PITA clients.
One day I woke up and asked myself why am I putting up with these moronic people. This is my business and there are lots of super people out there that I would rather service. When I pullup in front of a clients home with my rig I want to feel good about working at their property not despise working there.
Nothing is worse than not enjoying what your doing.
I have no clients that I hate working for and that sure makes my business fun and less stressful.
Reply With Quote
  #4  
Old 07-10-2009, 04:33 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Mark,

What way have you found to handle such customers when they call and tell you these things? Are you able to explain to them they are wrong and then be able to continue mowing? Or do they stick to their initial thought?
Well, I think I figured out why the lady didn't want me to cut today. There are 5 Fridays this month and she gets the same amount of money every month so paying me for an extra cut was probably going to cut into her bingo money.

I just ask them to recommend me to a new client (which she did) so I'll have the chance to make up the difference.

The first guy hasn't even paid me for the first cut yet so he's on my watch list anyway. (he's only been a customer for 3 weeks now).

Thanks for letting me rant. It made me feel much better today.
Reply With Quote
  #5  
Old 07-11-2009, 08:17 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

I have that same problem.

I'd love to be up front & tell my customers how it is... but usually when that time comes around I'm eager to just get the day done & go home. I end up telling them, "ya ya whatever, good, fine, we'll talk next time"

I had a rough week last week.. A handful of new customers, rain, and wow was it a disaster... Every customer was scattered. I was doing my list of customers in so many interesting ways.

With rain;

a) do all the small lawns, get them out of the way
b) do all the big lawns, so the rest will be banged out easier
c) do all the highest paying customers
d) do all the favorite customers

I did a) & d)


I have gas... dear lord am I in trouble today! Almonds man, no good!
Reply With Quote
  #6  
Old 07-11-2009, 10:23 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,816
Rep Power: 10
Steve has disabled reputation
Default

I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 07-11-2009, 10:46 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I wonder, with customers who don't want to pay the extra amount for the 5th friday, would they prefer to be on a monthly contract payment plan? Where the pay the same amount each month of the year?
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
Reply With Quote
  #8  
Old 07-11-2009, 10:41 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by mark123 View Post
Yes, I was considering that. Not only would it lower their monthly expense by spreading it out into the non-mowing months, it would also disuade them from canceling the summer cuts when they perceive the conditions are too harsh.

I've got to figure out how to split it up. How many cuts do you get per lawn throughout the year?
It's different for others, but I mow lawns from May 1st till October 16th

5 1/2 months of service. The last 2 weeks of October is when I start fall cleanups & prepare for snow removal.

Fall cleanups = $$$$$
Reply With Quote
  #9  
Old 07-11-2009, 10:45 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,404
Rep Power: 8
mark123 is on a distinguished road
Default

Yes, I had better start planning on how I'm going to get fall cleanups done. *yikes*
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Add a gallery to your site Steve Search Engine Optimization and Website Design Discussions. 0 11-13-2006 09:36 PM
Comments on Matrix snowyleaflandscaping Gopher Software Support Archived Question & Answers - Read Only 1 12-06-2005 07:56 AM
Palm Comments Steve Gopher Software Support Archived Question & Answers - Read Only 59 10-10-2005 03:50 PM
WaterCar Image Gallery Gopher Tech Lawn Care Marketing & Post your marketing material for review! 0 04-20-2004 08:52 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello everyone!!!
1newkirk05
Yesterday 03:16 PM
Today 11:37 AM
by SC93
6 84
Howdy Yall !!!
B&C
Today 10:06 AM
Today 10:06 AM
by B&C
0 14
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
Today 08:54 AM
by Sprinkler Buddy
17 1,257
hello
2menandmowers
Today 07:32 AM
Today 07:32 AM
by 2menandmowers
0 15
Best two stroke oil
Greg_TopYardServices
02-08-2016 07:53 PM
Yesterday 09:38 PM
by Chilehead
7 94
Tine Rake Detaching vs...
wigglesworth
Yesterday 05:32 PM
Yesterday 07:43 PM
by Steve
1 39
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
Yesterday 07:11 PM
by Steve
3 107
back surgery
Bradcook21
01-28-2016 08:51 PM
Yesterday 01:06 AM
by Steve
13 346
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 216
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 95
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 167
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 217
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 246
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 130
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,498
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 250
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 109
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 131
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 202
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 268
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 148
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 233
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 132
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 151
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,145
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 365
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 317
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 327
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 254
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 213
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 184
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,695
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 642
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 391
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,091
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 465
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,933
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 302
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,131
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,426
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 216
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 276
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 257
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 937
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 422
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 276
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 590
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy