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  #11  
Old 07-01-2009, 07:57 AM
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Yeah, let's call it "ethics" and not "being obsessive". That's good spin. LOL
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Old 07-01-2009, 08:05 AM
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Even with the term obsessive, I think there is a lot to say about entrepreneurs who are obsessive about something and are able to profit from it.

It does make you wonder, what ultimately drives any of us to do what any of us do? How many of us are obsessive about what we do or is it more that we can do a certain skill and simply want to profit from it, so it's a financial drive?

How many business owners do you feel are obsessive and how many are profit driven?
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Old 07-01-2009, 02:34 PM
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Quote:
Originally Posted by Steve View Post
Even with the term obsessive, I think there is a lot to say about entrepreneurs who are obsessive about something and are able to profit from it.

It does make you wonder, what ultimately drives any of us to do what any of us do? How many of us are obsessive about what we do or is it more that we can do a certain skill and simply want to profit from it, so it's a financial drive?

How many business owners do you feel are obsessive and how many are profit driven?
Personally I do it as I love the challenge, meeting new people, working outside and finally getting paid very good dollars for doing it. I have asked the staff why they like doing what we do, their reply has always been they like working outside, love the physical aspect, working at different locations, learning every day, having the chance to operate machinery, never once have they mentioned $$$.

I think the obsessive companies if you want to use that term are the ones in this for the long haul, the profit/time driven companies come and go, yes there are some that make a big profit and still do quality work so I don't want to generalize that. The company that has an eye for detail, is personally the company I would want, I am not just another dollar bill, they care about what they need to do for me and this is what I like to convey to our clients and so far it is really paying off.
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Old 07-01-2009, 02:44 PM
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I would include it on your invoice. Let them know you cared enough to take time out of your busy schedule to make the lawn fit your standards. I don't know how it looked but customers may have 'complaints' and not say anything. You will never know. They will keep it in their head until the next LCO comes along with a doorhanger. Most people don't like complaining. You will never know they are unhappy until its too late!
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Old 07-03-2009, 07:33 PM
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She had the day off and was home when I cut the lawn today. I talked her into letting me try the "mid-sized" mower (the big mower) on the back portion of her lawn because "it just does a better job". Next time I'll use it on more of the lawn until I can leave the small mower at home. I really think calling it "mid-sized" instead of "the big mower" made a difference.

I also told her that I did the extra cut on monday and she wanted to pay me for it, which I refused since it was not her decision but mine.

I think I've made a long time customer today.
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