Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Projects that test us


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-25-2009, 04:31 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default Projects that test us

I am sure we all have had projects that just didn't go as planned, perhaps a clean up, fertilizer that burnt the clients lawn or whatever, if the customer is home I am wondering how you react should they start to flip?

Had a situation yesterday, I am digging a 600+ foot trench in the back yard of a home and along the base of a hill which is the issue from water run off and really hard compacted clay soil. Half way up this hill is their septic field, my first question was where is the pipe from the house to the field, I was told and I asked them to mark it, basically what happened is the water waste from the tanks is pumped from the tanks up the hill to the field.

Started the job and did around 400 feet then all of a sudden I had more water coming out of the ground than I knew what to do with, it was a small river and you could see it, homeowner was there, got off the tractor to have a look, a white 2 1/2" pipe, my heart sank, that is the pipe from the tank to the field, about 16 feet from where they said and had marked.

Long story short is it took me over an hour to fix as I had to go buy the tools and supplies, which I will bill the client for plus my time as we agreed it was not properly marked.

At first the fellow was really upset, the wet back yard that I was already having issues getting through was a small lake, I explained sir I asked where the line is, the backhoe doesn't know or care if its a rock or pipe, it's coming out.

He settled down after it was fixed, back together and working, I finished the 600 feet which for now will remain open and somewhat of a mess as it has to dry up before I dare go back in.

I must say I was upset for the down time, this effects our entire schedule for next week, no ones real fault I guess in hindsight.

I'm sure we must all get into situations from time to time, just curious if you want to share what happened and the outcome.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-25-2009, 07:06 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,823
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is one heck of a situation! I can only imagine when a customer is saying the underground pipe runs here, they must really have no idea!

Is there any way to confirm where they think the pipes are before anything is done?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-25-2009, 08:46 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
That is one heck of a situation! I can only imagine when a customer is saying the underground pipe runs here, they must really have no idea!

Is there any way to confirm where they think the pipes are before anything is done?
No as they are plastic, if there was it would be a big seller as all of us in the business cringe digging any where near a pipe.

Anyhow I was thinking there must be other situations we get ourselves into where we think oh boy.....
Reply With Quote
  #4  
Old 04-25-2009, 09:01 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,823
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Anyhow I was thinking there must be other situations we get ourselves into where we think oh boy.....
I can totally understand. This is a rough spot too because I can see how a customer, even thought they gave bad information, could still lose their minds over this and make it even worse.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 04-25-2009, 09:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by Steve View Post
I can totally understand. This is a rough spot too because I can see how a customer, even thought they gave bad information, could still lose their minds over this and make it even worse.
As a business owner that is what was going through my mind, how would my staff handle this?

People treat the business owner different than the do the employee, even though an employee can handle the situation very well and sometimes better, I used to see this on a regular basis as my previous job.

Anyhow I was curious what situations others may have found themselves in, I am going to look at a clean up tomorrow, hope I see everything that is to be found before I qoute and send staff in there.
Reply With Quote
  #6  
Old 04-26-2009, 01:08 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

Cleanups have got to be the hardest job in lawn/yard maintenance to estimate.
I recently got burned on a cleanup job with a new customer. To begin with the customer spoke very broken english so there was a major communication problem. Anyway I bid the job on what the husband explained to me as to what he wanted done. When I showed up for work the wife came out and told me to do more than what her husband said to do. I told her that I did not quote the job for all that extra work and she said don't worry we will pay you for your time. Needless to say when the husband came home and saw more of the dead woods cleared out then what he wanted he went ballistic. I told him his wife insisted on me doing the extra work . After I watched them shout and argue in their native language at each other the husband came over to me and said I had to honor our signed agreement for the price of the cleanup. I had an extra 3 hours in the job that he won't pay me for. I have mowing and fertilization for this customer also and I am having second thoughts about keeping them. I've been in this business a long time and have come across some "different people" but this year especially I have run across some real crackpots.
Reply With Quote
  #7  
Old 04-27-2009, 04:50 AM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by turfmaster View Post
Cleanups have got to be the hardest job in lawn/yard maintenance to estimate.
I recently got burned on a cleanup job with a new customer. To begin with the customer spoke very broken english so there was a major communication problem. Anyway I bid the job on what the husband explained to me as to what he wanted done. When I showed up for work the wife came out and told me to do more than what her husband said to do. I told her that I did not quote the job for all that extra work and she said don't worry we will pay you for your time. Needless to say when the husband came home and saw more of the dead woods cleared out then what he wanted he went ballistic. I told him his wife insisted on me doing the extra work . After I watched them shout and argue in their native language at each other the husband came over to me and said I had to honor our signed agreement for the price of the cleanup. I had an extra 3 hours in the job that he won't pay me for. I have mowing and fertilization for this customer also and I am having second thoughts about keeping them. I've been in this business a long time and have come across some "different people" but this year especially I have run across some real crackpots.
Ouch, that has to burn, three hours on a site for extra work and no pay and I bet you guys did a great job, 1/2 hour or an hour is one thing but 3....., you should be paid for it, I would go back and speak to the husband, just explain you are a business, you see the wife or husband as equal and take direction from either/both. Tell his to honor his wife by paying for the work she requested, personally if I didn't get paid, I wouldn't go back.
Reply With Quote
  #8  
Old 04-27-2009, 11:43 AM
turfmaster's Avatar
turfmaster turfmaster is offline
Senior Member
 
Join Date: Apr 2009
Location: Midwest
Posts: 366
Rep Power: 7
turfmaster is on a distinguished road
Default

I spoke with the man of the house today and he told me he would pay me the additional 3 hours. He then told me not to listen to his wife's demands. I told him that our time is money on the job and for our relationship to work he must tell his wife to stop interupting us on the job and adding more work that is not authorized. For now I will continue to service their property.
Reply With Quote
  #9  
Old 04-27-2009, 12:30 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Quote:
Originally Posted by turfmaster View Post
I spoke with the man of the house today and he told me he would pay me the additional 3 hours. He then told me not to listen to his wife's demands. I told him that our time is money on the job and for our relationship to work he must tell his wife to stop interupting us on the job and adding more work that is not authorized. For now I will continue to service their property.
Good for you bud, it IS YOUR money afterall.....
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Projects bgardnerattn Introduce Yourself 3 07-22-2008 11:25 AM
Renewal & Remembrance projects Steve Lawn Care Marketing & Post your marketing material for review! 6 07-21-2007 06:50 PM
Community projects Steve Lawn Care Marketing & Post your marketing material for review! 4 02-01-2007 04:39 PM
Winter projects? Steve General Talk 11 12-06-2006 06:33 PM
Community Service Projects Steve General Business Discussions 11 03-19-2006 07:43 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Most requested days for...
Just for Cuts
02-12-2016 06:44 AM
Yesterday 08:46 AM
by Just for Cuts
3 71
Best two stroke oil
Greg_TopYardServices
02-08-2016 07:53 PM
Yesterday 07:09 AM
by Just for Cuts
12 210
back surgery
Bradcook21
01-28-2016 08:51 PM
02-11-2016 02:04 PM
by Bradcook21
16 462
Help Spread the word...
Sprinkler Buddy
12-02-2015 08:41 AM
02-11-2016 08:19 AM
by Sprinkler Buddy
19 1,369
Howdy Yall !!!
B&C
02-10-2016 10:06 AM
02-11-2016 01:05 AM
by Steve
1 69
hello
2menandmowers
02-10-2016 07:32 AM
02-11-2016 12:53 AM
by Steve
1 66
Hello everyone!!!
1newkirk05
02-09-2016 03:16 PM
02-10-2016 04:05 PM
by jrs.landscaping
7 160
Tine Rake Detaching vs...
wigglesworth
02-09-2016 05:32 PM
02-09-2016 07:43 PM
by Steve
1 78
Finding open bids?!?
C&DPropertyManagement
02-07-2016 01:48 AM
02-09-2016 07:11 PM
by Steve
3 159
hello all
romanlandscape
01-29-2016 03:46 PM
02-07-2016 10:20 AM
by Bradcook21
6 263
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 132
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 199
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 264
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 294
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 167
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,547
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 289
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 137
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 160
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 235
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 296
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 175
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 269
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 163
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 186
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,183
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 398
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 344
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 362
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 277
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 231
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 205
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,745
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 690
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 425
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,155
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 499
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,975
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 331
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 428,324
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,482
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:50 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:50 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy