Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs.

Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. Questions on your truck, trailer, commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders??

Dealer Equipment question


Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs.

Questions on your truck, trailer, commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders??
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2009, 07:27 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealer Equipment question

The other day I went and bought new Stihl equipment. When I got to the dealership the guy said we have one trimmer but we don't have the edger your looking for. He asked me if I could wait a few days? Then the salesman said hold on a second he came back and said we do have one left. When I got it looked like they just wiped off alot of dust also it had a chalk mark x on the muffler. I got home and tried it out it was ok but it seemed to hesitate when I ran it. I called Stihl gave them the serial number and asked when it was produced. They said 07. I paid full price I would expect a 2009. Stihl said we don't keep our products like that. I understand but for $400 for an edger thats more than most lawnmowers. I called the dealership and they told me they would try to fix it but they won't exchange it. I called Stihl and asked them they told me the regional manager will give me a call tomorrow. I don't want to burn any bridges with the dealership but at the same time I don't want to get screwed either. Also I am a small guy with just 20 customers I don't have a fleet or alot of money either. I just wanted a good new edger not a problem piece of equipment that the dealership just unloaded on me (if thats what this is??) What do you guys think?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-23-2009, 07:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 11
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Well my opinion is that it should have been a new product, I have a lot of Stihl equipment including edgers and never have an issue with them, I buy through John Deere so even if I used something, if I didn't like it they would take it back no question.

I have no idea what the laws are in your state, where I live I can force any seller to take back any product for 30 days, even a vehicle.
Reply With Quote
  #3  
Old 04-23-2009, 09:26 PM
Steve W's Avatar
Steve W Steve W is offline
Senior Member
 
Join Date: Mar 2009
Location: SOWEGA
Age: 50
Posts: 103
Rep Power: 8
Steve W is on a distinguished road
Thumbs up

I would not let the dealer push his junk off on me. I would take it back and tell them if they want me as a future customer they need to replace it TODAY!
Reply With Quote
  #4  
Old 04-24-2009, 08:13 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealership screw

Well I called Stihl back today. The rep told me that the dealer said they would take it back and they were supposed to call me. The Dealership never did. I called and said when can I come in and pick up my new edger? I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf. Its like they never believed me that it wasn't working right. Also the new model was a little different then the 2007 I could tell by the sitickers. These guys never even gave me the courtsey to call me back!?! They carry Scag and Stihl and are really close to my house. But I can help but feel they tried to screw me. This is the only downside to grass cutting for me dealing with them. Does anyone else have these problems?
Reply With Quote
  #5  
Old 04-24-2009, 09:44 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 8
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf.
I am wondering why you just didn't take the one in the box and say Thanks, see ya? Why would they have to change out anything? This must be their practice of taking advantage of customers or know that you are a small LCO for now and tried to scam you.

IMO, I wouldn't deal with them in the future they might try to overcharge you if you had to have repairs made at their business. When you pay for something that is new, New is New.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Equipment Selection Question Spartan Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 16 06-11-2010 06:51 AM
Will your dealer come to you? Steve General Business Discussions 5 03-23-2009 11:04 AM
Servicing Dealer website design SuperiorPower Search Engine Optimization and Website Design Discussions. 13 02-15-2009 09:13 PM
Equipment Dealer from Missouri SuperiorPower Introduce Yourself 3 01-09-2009 02:49 PM
Equipment question Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 0 09-16-2007 08:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
Yesterday 08:57 AM
by Steve
2 667
How much to charge for...
jymie
03-31-2013 05:59 PM
07-27-2016 08:02 PM
by Steve
25 6,070
Now Hiring Just South of...
Chilehead
07-27-2016 11:38 AM
07-27-2016 11:38 AM
by Chilehead
0 41
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 280
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 71
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 681
Needing a website built
burtle
06-17-2015 09:02 AM
07-26-2016 10:30 AM
by Lawnline
16 18,783
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 64
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 61
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 595
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
07-25-2016 03:06 PM
by greenwavemedia
5 10,523
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,509
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 137
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 154
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 89
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 125
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 148
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 257
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 787
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 298
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 319
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 242
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,809
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,332
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,586
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 290
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,316
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 408
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 914
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,730
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,994
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:56 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:56 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy