Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Outdoor Power Equipment Discussion, Repairs, Buy or Sell

Outdoor Power Equipment Discussion, Repairs, Buy or Sell Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?

Dealer Equipment question


Outdoor Power Equipment Discussion, Repairs, Buy or Sell

Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2009, 07:27 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealer Equipment question

The other day I went and bought new Stihl equipment. When I got to the dealership the guy said we have one trimmer but we don't have the edger your looking for. He asked me if I could wait a few days? Then the salesman said hold on a second he came back and said we do have one left. When I got it looked like they just wiped off alot of dust also it had a chalk mark x on the muffler. I got home and tried it out it was ok but it seemed to hesitate when I ran it. I called Stihl gave them the serial number and asked when it was produced. They said 07. I paid full price I would expect a 2009. Stihl said we don't keep our products like that. I understand but for $400 for an edger thats more than most lawnmowers. I called the dealership and they told me they would try to fix it but they won't exchange it. I called Stihl and asked them they told me the regional manager will give me a call tomorrow. I don't want to burn any bridges with the dealership but at the same time I don't want to get screwed either. Also I am a small guy with just 20 customers I don't have a fleet or alot of money either. I just wanted a good new edger not a problem piece of equipment that the dealership just unloaded on me (if thats what this is??) What do you guys think?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-23-2009, 07:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Well my opinion is that it should have been a new product, I have a lot of Stihl equipment including edgers and never have an issue with them, I buy through John Deere so even if I used something, if I didn't like it they would take it back no question.

I have no idea what the laws are in your state, where I live I can force any seller to take back any product for 30 days, even a vehicle.
Reply With Quote
  #3  
Old 04-23-2009, 09:26 PM
Steve W's Avatar
Steve W Steve W is offline
Senior Member
 
Join Date: Mar 2009
Location: SOWEGA
Age: 47
Posts: 103
Rep Power: 6
Steve W is on a distinguished road
Thumbs up

I would not let the dealer push his junk off on me. I would take it back and tell them if they want me as a future customer they need to replace it TODAY!
Reply With Quote
  #4  
Old 04-24-2009, 08:13 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealership screw

Well I called Stihl back today. The rep told me that the dealer said they would take it back and they were supposed to call me. The Dealership never did. I called and said when can I come in and pick up my new edger? I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf. Its like they never believed me that it wasn't working right. Also the new model was a little different then the 2007 I could tell by the sitickers. These guys never even gave me the courtsey to call me back!?! They carry Scag and Stihl and are really close to my house. But I can help but feel they tried to screw me. This is the only downside to grass cutting for me dealing with them. Does anyone else have these problems?
Reply With Quote
  #5  
Old 04-24-2009, 09:44 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf.
I am wondering why you just didn't take the one in the box and say Thanks, see ya? Why would they have to change out anything? This must be their practice of taking advantage of customers or know that you are a small LCO for now and tried to scam you.

IMO, I wouldn't deal with them in the future they might try to overcharge you if you had to have repairs made at their business. When you pay for something that is new, New is New.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Equipment Selection Question Spartan Outdoor Power Equipment Discussion, Repairs, Buy or Sell 16 06-11-2010 06:51 AM
Will your dealer come to you? Steve General Business Discussions 5 03-23-2009 11:04 AM
Servicing Dealer website design SuperiorPower Search Engine Optimization and Website Design Discussions. 13 02-15-2009 09:13 PM
Equipment Dealer from Missouri SuperiorPower Introduce Yourself 3 01-09-2009 02:49 PM
Equipment question Steve Outdoor Power Equipment Discussion, Repairs, Buy or Sell 0 09-16-2007 08:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
leaf removal
tlf59263
Yesterday 10:00 PM
Yesterday 10:00 PM
by tlf59263
0 25
Trimec
acrajchel
Yesterday 08:24 PM
Yesterday 09:18 PM
by ExtremeLawncareServices
1 29
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 08:27 PM
by acrajchel
4 177
Nationwide lawn care...
Billy Goat
Yesterday 05:21 PM
Yesterday 08:25 PM
by Dan Tanner
1 62
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 06:58 PM
by Tekeda1
10 182
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
Yesterday 04:06 PM
by Dan Tanner
6 118
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
Yesterday 02:31 PM
by kslawn
8 193
hello
NFrailey
Yesterday 01:39 PM
Yesterday 01:39 PM
by NFrailey
0 30
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 12:40 PM
by ExtremeLawncareServices
24 823
Any greenhouse operators...
GoGreenerKS
Yesterday 11:21 AM
Yesterday 11:55 AM
by GoGreenerKS
2 63
Help with weed liability!
Prolawnofchatt
Yesterday 09:10 AM
Yesterday 11:32 AM
by Steve
2 82
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
Yesterday 11:16 AM
by Steve
11 265
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 151
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 73
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-14-2014 11:37 AM
by Steve
7 163
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 283,906
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-14-2014 11:32 AM
by Steve
20 486
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 343
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 250
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 357
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 126
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 144
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 343
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 79
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 194
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 83
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 148
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,510
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-13-2014 10:31 PM
by AkersLawn
12 612
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 273
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 271
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 118
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 99
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 105
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 244
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 969
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 104
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,923
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 128
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 149
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,182
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 95
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 332
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 313
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 247
Hello
smgibson
04-07-2014 10:06 PM
04-10-2014 12:39 PM
by Steve
2 103
33" Cub Cadet Walk...
Dan Tanner
04-07-2014 08:49 AM
04-10-2014 12:35 PM
by Steve
5 170
They may never even see...
Darksteel
04-05-2014 11:40 AM
04-09-2014 05:13 PM
by goodtimez
7 305
$300 and counting
acrajchel
04-04-2014 10:03 AM
04-07-2014 10:34 PM
by Steve
12 476
Hello From North Texas
stanleylawncare
04-07-2014 01:14 PM
04-07-2014 10:15 PM
by Steve
1 95
» Popular Tags
4wd ads aerator bid butterfly gardens buy charge christmas christmas light hanging christmas lighting client color jet courtesy call craigslist credit card customers echo exmark ferris first truck florida flower bed cultivation price fundraiser georgia gopherhaul grass grass clarksville gravely health holiday holiday lighting how much to charge how to bid kansas city kawasaki lawn care lawn care business book lawn care business podcast lawn care business show leaf lighting brass outdoor lights llp marketing mow mowing mowing clarksville mulch mulch estimate new buisness new business new start office management payment podcast property management company riding mower savannah scag schedule selling seo sprayer starting a business start up lawn care business stihl unreasonable upsell walker winter money making ideas year
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy