Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs.

Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. Questions on your truck, trailer, commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders??

Dealer Equipment question


Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs.

Questions on your truck, trailer, commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders??
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2009, 07:27 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealer Equipment question

The other day I went and bought new Stihl equipment. When I got to the dealership the guy said we have one trimmer but we don't have the edger your looking for. He asked me if I could wait a few days? Then the salesman said hold on a second he came back and said we do have one left. When I got it looked like they just wiped off alot of dust also it had a chalk mark x on the muffler. I got home and tried it out it was ok but it seemed to hesitate when I ran it. I called Stihl gave them the serial number and asked when it was produced. They said 07. I paid full price I would expect a 2009. Stihl said we don't keep our products like that. I understand but for $400 for an edger thats more than most lawnmowers. I called the dealership and they told me they would try to fix it but they won't exchange it. I called Stihl and asked them they told me the regional manager will give me a call tomorrow. I don't want to burn any bridges with the dealership but at the same time I don't want to get screwed either. Also I am a small guy with just 20 customers I don't have a fleet or alot of money either. I just wanted a good new edger not a problem piece of equipment that the dealership just unloaded on me (if thats what this is??) What do you guys think?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-23-2009, 07:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Well my opinion is that it should have been a new product, I have a lot of Stihl equipment including edgers and never have an issue with them, I buy through John Deere so even if I used something, if I didn't like it they would take it back no question.

I have no idea what the laws are in your state, where I live I can force any seller to take back any product for 30 days, even a vehicle.
Reply With Quote
  #3  
Old 04-23-2009, 09:26 PM
Steve W's Avatar
Steve W Steve W is offline
Senior Member
 
Join Date: Mar 2009
Location: SOWEGA
Age: 48
Posts: 103
Rep Power: 6
Steve W is on a distinguished road
Thumbs up

I would not let the dealer push his junk off on me. I would take it back and tell them if they want me as a future customer they need to replace it TODAY!
Reply With Quote
  #4  
Old 04-24-2009, 08:13 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealership screw

Well I called Stihl back today. The rep told me that the dealer said they would take it back and they were supposed to call me. The Dealership never did. I called and said when can I come in and pick up my new edger? I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf. Its like they never believed me that it wasn't working right. Also the new model was a little different then the 2007 I could tell by the sitickers. These guys never even gave me the courtsey to call me back!?! They carry Scag and Stihl and are really close to my house. But I can help but feel they tried to screw me. This is the only downside to grass cutting for me dealing with them. Does anyone else have these problems?
Reply With Quote
  #5  
Old 04-24-2009, 09:44 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf.
I am wondering why you just didn't take the one in the box and say Thanks, see ya? Why would they have to change out anything? This must be their practice of taking advantage of customers or know that you are a small LCO for now and tried to scam you.

IMO, I wouldn't deal with them in the future they might try to overcharge you if you had to have repairs made at their business. When you pay for something that is new, New is New.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Equipment Selection Question Spartan Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 16 06-11-2010 06:51 AM
Will your dealer come to you? Steve General Business Discussions 5 03-23-2009 11:04 AM
Servicing Dealer website design SuperiorPower Search Engine Optimization and Website Design Discussions. 13 02-15-2009 09:13 PM
Equipment Dealer from Missouri SuperiorPower Introduce Yourself 3 01-09-2009 02:49 PM
Equipment question Steve Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 0 09-16-2007 08:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Today 05:54 AM
by ringahding1
16 726
Business Name
sanchez5
10-28-2014 11:55 PM
Today 05:51 AM
by ringahding1
10 277
"Price...
Mr. Mow
Yesterday 03:21 PM
Today 05:48 AM
by ringahding1
3 127
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Today 05:41 AM
by ringahding1
15 1,936
Client won't pay...
WesleySnips
Yesterday 02:53 PM
Yesterday 08:21 PM
by SGlawncare
6 144
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 03:09 PM
by Mr. Mow
4 555
Pavers
crieg122
10-28-2014 02:49 PM
Yesterday 02:09 PM
by Steve
5 239
Difference between lawn...
sanchez5
10-29-2014 04:20 PM
Yesterday 02:08 PM
by Steve
2 175
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Yesterday 02:04 PM
by Steve
6 450
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
10-29-2014 12:26 PM
by Steve
6 533
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 889
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,089
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 404
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 345
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,260
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 357
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 725
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 490
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 629
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 624
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 525
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 445
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 778
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 405
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 875
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 703
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 767
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 731
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,723
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 1,013
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 873
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,991
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 602
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,200
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,693
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 573
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 639
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,094
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,628
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 824
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 672
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 1,017
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,314
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,726
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 1,030
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 754
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,890
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,875
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 10,014
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 888
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying article marketing bid blades bush care charge collections subcontractor decorating deliquentaccounts demonstration ditches employee problems estimate exmark ferris four wheel drive gopherhaul gravely growing a lawn care business honda how much to charge how to installation introduction landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing monthly mulch mulch price new mower ordinance patio install podcast pto redmax reo running a business scag search engine optimization seo snow snow plowing starting a business steep lawns steve stihl theft of services top dresser toro toro grand stand trailer mate pro tree truck new used landscape turfgrass consulting walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy