Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Outdoor Power Equipment Discussion, Repairs, Buy or Sell

Outdoor Power Equipment Discussion, Repairs, Buy or Sell Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?

Dealer Equipment question


Outdoor Power Equipment Discussion, Repairs, Buy or Sell

Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-23-2009, 07:27 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealer Equipment question

The other day I went and bought new Stihl equipment. When I got to the dealership the guy said we have one trimmer but we don't have the edger your looking for. He asked me if I could wait a few days? Then the salesman said hold on a second he came back and said we do have one left. When I got it looked like they just wiped off alot of dust also it had a chalk mark x on the muffler. I got home and tried it out it was ok but it seemed to hesitate when I ran it. I called Stihl gave them the serial number and asked when it was produced. They said 07. I paid full price I would expect a 2009. Stihl said we don't keep our products like that. I understand but for $400 for an edger thats more than most lawnmowers. I called the dealership and they told me they would try to fix it but they won't exchange it. I called Stihl and asked them they told me the regional manager will give me a call tomorrow. I don't want to burn any bridges with the dealership but at the same time I don't want to get screwed either. Also I am a small guy with just 20 customers I don't have a fleet or alot of money either. I just wanted a good new edger not a problem piece of equipment that the dealership just unloaded on me (if thats what this is??) What do you guys think?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-23-2009, 07:49 PM
picframer's Avatar
picframer picframer is offline
Andy
 
Join Date: Jan 2009
Location: Halifax, Nova Scotia
Posts: 2,885
Rep Power: 9
picframer will become famous soon enough
Default

Lawn care business tipsLawn Care Business Book
Well my opinion is that it should have been a new product, I have a lot of Stihl equipment including edgers and never have an issue with them, I buy through John Deere so even if I used something, if I didn't like it they would take it back no question.

I have no idea what the laws are in your state, where I live I can force any seller to take back any product for 30 days, even a vehicle.
Reply With Quote
  #3  
Old 04-23-2009, 09:26 PM
Steve W's Avatar
Steve W Steve W is offline
Senior Member
 
Join Date: Mar 2009
Location: SOWEGA
Age: 48
Posts: 103
Rep Power: 6
Steve W is on a distinguished road
Thumbs up

I would not let the dealer push his junk off on me. I would take it back and tell them if they want me as a future customer they need to replace it TODAY!
Reply With Quote
  #4  
Old 04-24-2009, 08:13 PM
tomcat172002
Guest
 
Posts: n/a
Default Dealership screw

Well I called Stihl back today. The rep told me that the dealer said they would take it back and they were supposed to call me. The Dealership never did. I called and said when can I come in and pick up my new edger? I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf. Its like they never believed me that it wasn't working right. Also the new model was a little different then the 2007 I could tell by the sitickers. These guys never even gave me the courtsey to call me back!?! They carry Scag and Stihl and are really close to my house. But I can help but feel they tried to screw me. This is the only downside to grass cutting for me dealing with them. Does anyone else have these problems?
Reply With Quote
  #5  
Old 04-24-2009, 09:44 PM
majoe7 majoe7 is offline
Senior Member
 
Join Date: Feb 2009
Location: Florida
Posts: 184
Rep Power: 6
majoe7 is on a distinguished road
Default

Quote:
Originally Posted by tomcat172002 View Post
I went in and they opened the box on a new edger. They changed out the bottom heads and I used it. It seemed to work great. But the other one they put right back on the shelf.
I am wondering why you just didn't take the one in the box and say Thanks, see ya? Why would they have to change out anything? This must be their practice of taking advantage of customers or know that you are a small LCO for now and tried to scam you.

IMO, I wouldn't deal with them in the future they might try to overcharge you if you had to have repairs made at their business. When you pay for something that is new, New is New.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Equipment Selection Question Spartan Outdoor Power Equipment Discussion, Repairs, Buy or Sell 16 06-11-2010 06:51 AM
Will your dealer come to you? Steve General Business Discussions 5 03-23-2009 11:04 AM
Servicing Dealer website design SuperiorPower Search Engine Optimization and Website Design Discussions. 13 02-15-2009 09:13 PM
Equipment Dealer from Missouri SuperiorPower Introduce Yourself 3 01-09-2009 02:49 PM
Equipment question Steve Outdoor Power Equipment Discussion, Repairs, Buy or Sell 0 09-16-2007 08:31 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Left handed edging with...
SGL1
Today 08:59 PM
Today 08:59 PM
by SGL1
0 1
Need help determining...
Jbss861
07-20-2014 02:33 PM
Today 08:51 PM
by SGL1
11 231
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 08:47 PM
by SGL1
27 1,107
Customer letters
kslawn
Today 06:17 AM
Today 06:17 PM
by kslawn
2 57
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Today 05:53 PM
by eastsidelandcare
2 125
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Today 05:49 PM
by eastsidelandcare
2 163
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Today 05:37 PM
by Just for Cuts
9 202
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 03:55 PM
by stevef1201
75 4,273
Should I ?
googus
Yesterday 04:06 PM
Today 03:48 PM
by googus
3 109
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Today 12:42 PM
by Steve
3 137
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Today 12:40 PM
by Steve
15 1,311
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Today 12:14 PM
by Steve
14 820
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Today 11:48 AM
by Steve
4 174
Overspray?
stevef1201
07-21-2014 04:20 PM
Today 11:39 AM
by Steve
3 84
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
Yesterday 01:53 PM
by Steve
6 207
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 607
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 444
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 219
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 496
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 519
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 113
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 115
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 658
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 969
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 705
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 641
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,494
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 216
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 319
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,654
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 392
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 324
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 787
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 503
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 508
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,828
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 500
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 177
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 608
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 262
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 741
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,201
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 487
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 348
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 311
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,375
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 213
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 213
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 291
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,193
» Popular Tags
2wd 4x4 ads birdscaping care charge collections subcontractor commercial craigslist credit card processing customers ecosymbiosis employee problems exmark ferris four wheel drive gopherhaul grass gravely holiday honda how much to charge how to bid hydraulic installation invoice kawasaki labor cost late lawn lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn service leaf cleanup leaf removal lesco marketing mowing mulch estimate native plants new buisness office management online classifieds podcast rotating scag scag v-ride search engine optimization season seo sprayer starting a business steep lawns stihl theft of services tips toro tractor auger trailer mate pro truck new used landscape upsell walk behind walker winter money making ideas won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:25 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:25 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy