Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > HardcoreUnemployable.com

HardcoreUnemployable.com This is a forum to discuss issues on life and the pursuit of happiness. It's also a support group for those who need to be their own boss and canít work for anyone else. Learn the skills to be an entrepreneur and start your business. You can read more on these topics at my blog HardcoreUnemployable.com

Not giving it enough time?


HardcoreUnemployable.com

This is a forum to discuss issues on life and the pursuit of happiness. It's also a support group for those who need to be their own boss and canít work for anyone else. Learn the skills to be an entrepreneur and start your business. You can read more on these topics at my blog HardcoreUnemployable.com
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-14-2009, 02:33 AM
8307c4
Guest
 
Posts: n/a
Default

I feel it goes far deeper than whether the business itself can do well or not, then I figure
most folks compromise somewhere between what you speak of, and beating a dead horse.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-16-2009, 05:18 PM
Lukacs Property Maintenance's Avatar
Lukacs Property Maintenance Lukacs Property Maintenance is offline
Senior Member
 
Join Date: Jun 2008
Location: Lower Nicola, BC
Posts: 138
Rep Power: 9
Lukacs Property Maintenance is on a distinguished road
Cool

Lawn care business tipsLawn Care Business Book
I would like to write a quote or two from the book:

" What is a loyal customer? One who will create positive word-of-mouth advertising about you, refer other people to do business with you, and FIGHT before they switch from you as a competitor."

In the book there is what is called"Try this," it gives great things to try that really opens your eyes.Like this:

"Be your own customer for a month,"

"Heres how "be your own customer" works:
First, pretend you are a big customer. One your company would be hurt by if lost. Then pick up the phone from outside the office and select one of the 18.5 options below..."

(here are only a few options from the list)

"10. Call with gripe - have a complaint during the day. (was it handled in a memorable way)
11. Call up angry - get rude. (Did it end up good or bad?)
14. Have a quality problem. (Did it end up good or bad?)

Hard Questions: Was anything so memorable that you had to tell someone else how great it was? Did ANYTHING memorable happen?

If you don't know what the customer experiences, how can you understand them when they need help - have a problem - or want an order."


This is something which threw me for a loop when I read it but it makes so much sense:
"Treat every customer as though they were your favorite celebrity, hero, friend, neighbor, or your GRANDMA."

There's lots more to learn in the book. It's a great read.
-Mike
Reply With Quote
  #13  
Old 03-17-2009, 08:13 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Which book was that from?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 03-17-2009, 05:49 PM
Lukacs Property Maintenance's Avatar
Lukacs Property Maintenance Lukacs Property Maintenance is offline
Senior Member
 
Join Date: Jun 2008
Location: Lower Nicola, BC
Posts: 138
Rep Power: 9
Lukacs Property Maintenance is on a distinguished road
Default

The quotes were from the book:
Customer Satisfaction is worthless,
Customer LOYALTY is priceless.

How to make customers love you, keep them coming back and tell everyone they know.

By Jeffery Gitomer

Mike
Reply With Quote
  #15  
Old 03-18-2009, 04:17 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,970
Rep Power: 10
Steve has disabled reputation
Default

Mike,

How do you feel now that book has given you an edge over competitors? What stands out that you have changed in your operations?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 03-23-2009, 07:03 PM
Lukacs Property Maintenance's Avatar
Lukacs Property Maintenance Lukacs Property Maintenance is offline
Senior Member
 
Join Date: Jun 2008
Location: Lower Nicola, BC
Posts: 138
Rep Power: 9
Lukacs Property Maintenance is on a distinguished road
Default

The book helped me realize how important "the Customer" realy is.

How the smallest extra thing you do really helps with gainins trust and shows that you are not just out to make a buck. You are there for them, and are there to make the visit a memorable one EVERY TIME!

Mike
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Time Off tiedeman Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 11 03-10-2015 03:03 PM
Full time job to full time lawn care. Making the jump. Steve General Business Discussions 6 01-18-2012 09:11 AM
Just in Time - Giving to charity justin_time Lawn Care Marketing & Post your marketing material for review! 1 06-14-2008 02:31 AM
Giving Gift Cards Out landonkade Lawn Care Marketing & Post your marketing material for review! 5 01-11-2008 03:09 PM
Giving away too much for free? Steve General Business Discussions 1 04-10-2007 01:58 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Business Overload
Chilehead
05-06-2016 09:27 PM
Yesterday 10:49 PM
by SC93
16 731
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
06-25-2016 09:38 AM
by SC93
9 172
Newbie
Jhoell
06-25-2016 03:28 AM
06-25-2016 03:28 AM
by Jhoell
0 37
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,088
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,117
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,023
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
06-24-2016 06:48 PM
by acrajchel
2 1,377
Checmial Applications
acrajchel
06-24-2016 06:44 PM
06-24-2016 06:44 PM
by acrajchel
0 38
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 279
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 370
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,431
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 832
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 162
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 319
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 310
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 424
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 534
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 221
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 350
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,742
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 161
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 437,917
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 140
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 497
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 319
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 488
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 766
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 283
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy