Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Thank You Letters


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 11-06-2005, 03:57 PM
mowboy mowboy is offline
Lawn Care Business Consultant
 
Join Date: Mar 2005
Location: Vancouver, BC
Age: 48
Posts: 76
Rep Power: 0
mowboy
Default

This question comes from Andre Horton. He asked for tips on thank you letters.

The thank you letter is an important and often overlooked aspect of making your customers feel appreciated.

Thank you notes or letters can be delivered at anytime. For example:

- After a signing a new customer to a maintenance agreement
- At the end of a season
- After signing or completing a big job
- After they have referred someone else to your company
- Anytime you want to thank your customer or just remind them that you are still here

Thank you notes should be brief and to the point. Consider a card or postcard to say thanks. The note may be accompanied by a small gift in special circumstances however do not include marketing material. It would seem like you are trying to sell them something under the pretense of doing something nice. The purpose of the thank you note is to do a nice thing for the sake of doing it so leave out the flyers or other advertisements. That being said there is nothing wrong with following up after a couple of weeks with some promotional material.

The above information relates to a specific thank you note however always remember to thank you customers for their business is all your correspondence to them.
__________________
Joel LaRusic
Consultant/Author, Start & Run a Landscape Business
www.mowboy.com
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 11-07-2008, 09:43 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,502
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
You could also make it a habit of sending out or dropping off a hand written card to each of your customers through out the season.

Maybe keep it simple and say

"Thank you for your business. I really appreciate it. Please keep in mind if you need to get in touch with me for any reason, please call. Also if you could, please pass on a few of my business cards to anyone you know who might need my services. I would be thankful for any referrals you could send my way.

Sincerely,
Joe"

Then include three business cards along with the thank you card.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 11-07-2008, 04:43 PM
justin_time justin_time is offline
Justin
 
Join Date: Apr 2006
Location: French River, ON, Canada
Age: 29
Posts: 1,801
Rep Power: 0
justin_time is on a distinguished road
Default

What my old software used to do, it was able to print "Drop-off" letters saying

The services performed today "Insert date here, 2008"

Service : "Insert service name here"

Last date service performed : "Insert date here"

And I left this at the customer's house
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Big mowing job
Bradcook21
Yesterday 03:57 PM
Yesterday 07:40 PM
by Bradcook21
4 68
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
Yesterday 02:32 PM
by mattthelawnguy
8 337
Say Hello !!!
Steve
03-19-2007 11:18 AM
Yesterday 01:53 PM
by malaboy
1,226 401,113
Hello Everybody
budspop
Yesterday 11:42 AM
Yesterday 11:42 AM
by budspop
0 34
Hello!
brandycarlton
07-29-2015 12:31 PM
07-29-2015 03:54 PM
by Steve
1 123
Assessing the Market
NJDB60
07-27-2015 03:25 PM
07-28-2015 09:24 PM
by Steve
2 225
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
07-28-2015 09:09 PM
by Steve
2 204
Funny craigslist post
GreenWorx
07-28-2015 07:17 PM
07-28-2015 09:02 PM
by Steve
2 210
Watch out for this -...
rootytalbot
07-22-2015 02:13 PM
07-28-2015 09:00 PM
by Steve
7 362
NewVenture
NJDB60
07-27-2015 03:38 PM
07-28-2015 08:58 PM
by Steve
1 208
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
07-27-2015 06:40 PM
by GreenWorx
17 742
how to make customers...
Bradcook21
05-27-2015 05:04 PM
07-27-2015 06:08 PM
by GreenWorx
15 2,921
Need your help, Gopher...
Chilehead
07-23-2015 07:02 PM
07-27-2015 11:28 AM
by Steve
11 362
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
07-27-2015 11:27 AM
by googus
8 555
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
07-27-2015 11:22 AM
by Steve
94 10,411
Dogs
Mr. Mow
06-29-2015 02:37 PM
07-25-2015 07:50 AM
by Chilehead
12 2,392
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
07-22-2015 07:31 PM
by Chilehead
14 2,457
Learning as I grow -...
WarriorLandscapingCAN
07-18-2015 07:46 AM
07-21-2015 10:53 AM
by Steve
3 300
Large dirt mound removal
purdue1973
07-09-2015 07:45 PM
07-20-2015 12:55 PM
by Steve
6 424
Hey everyone
Fantasy landscaping
07-09-2015 06:53 AM
07-09-2015 11:47 AM
by Steve
1 320
Quickbooks Online
jscarolina
07-08-2015 07:54 AM
07-08-2015 12:55 PM
by Nate10928
1 339
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
07-07-2015 09:48 PM
by SGL1
16 2,717
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
07-07-2015 02:54 PM
by GreenWorx
13 3,667
Is it too late to do...
markty
06-16-2015 05:28 PM
07-07-2015 01:00 PM
by problem solver
9 2,474
Hi everyone
Mattw
07-06-2015 05:59 PM
07-07-2015 10:18 AM
by Steve
1 346
4th of July parade...
Steve
07-06-2015 10:35 AM
07-06-2015 10:35 AM
by Steve
0 293
Unemployment rates drop,...
Steve
07-02-2015 12:40 PM
07-06-2015 10:30 AM
by Steve
4 464
another newish job for me
holymoly
06-07-2015 08:34 AM
07-03-2015 02:06 PM
by American L&T
9 2,467
Before & After tree...
COREtreeservice
07-01-2015 09:20 PM
07-01-2015 09:20 PM
by COREtreeservice
0 392
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
07-01-2015 11:26 AM
by Steve
8 2,237
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
07-01-2015 11:24 AM
by Steve
1 365
» Popular Tags
accounting ad landscaping advertising aerocore apartment complex bark billy goat brushcutter bob villa collections contract help demonstration design door hangers edging employee problems equipment dealer equipment rental facebook financials foreman free lawn care google hardscapes how to husqvarna increase customers invoicing jobs landscape landscape services landscaping training lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due patio install per hour service plowing pricing profit on employee quickbooks quickbooks online roundup scag secrets to landscaping sell the vision seo shell shreaded small engine repair solo solo backpack sprayer sq ft square foot swzt tree up sell employee walk behind web design website winterization wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:47 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:47 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy