Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing & Post your marketing material for review! Lawn Care Marketing, Advertising, and Public Relations Discussion.

Direct Mail Marketing


Lawn Care Marketing & Post your marketing material for review!

Lawn Care Marketing, Advertising, and Public Relations Discussion.
Reply
 
Thread Tools Search this Thread
  #41  
Old 10-10-2008, 03:13 PM
agrilawn agrilawn is offline
Members
 
Join Date: May 2008
Location: OKC
Posts: 24
Rep Power: 8
agrilawn
Default

Quote:
Originally Posted by Steve View Post
You seem to have a big following here. Who knows, maybe you could start offering lawn care marketing consulting to newer lawn care businesses as a side project!
I've helped a few businesses grow and become prominent in their industry, but the lawn care business is new to me. I have loads of ideas, but I'm not sure who would pay me for consulting. That would be great though!
__________________
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #42  
Old 10-10-2008, 05:39 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Quote:
but I'm not sure who would pay me for consulting. That would be great though!
Well right here. All of these posts could be potential free advertising for you!

Have you considered setting up a website? That would be cheap and a great way to get started. You can experiment on here and see how your ideas apply to the lawn care industry and as you go you could scale up and offer the services to more lawn care businesses.

I like the idea. It's a great way to express yourself and get a chance to really play with all those marketing ideas you have. If one business doesn't want to use them, others might.

I bet if you sat there and thought about it, you could come up with many many more ideas you thought were to wild or extreme but might just work!

Maybe we could do a marketing makeover for a current lawn care business on the forum as a way of promoting your talents.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #43  
Old 10-13-2008, 02:46 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Another thing I was wondering, do you have any thoughts as to how this company got so big? What factors do you feel made them stand out enough to grow and expand while most other lawn care businesses stay small?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #44  
Old 10-14-2008, 05:01 PM
LawncareMarketingMagic LawncareMarketingMagic is offline
Lawn Care Business Consultant
 
Join Date: Jul 2005
Location: Rock Hill, SC
Age: 40
Posts: 132
Rep Power: 0
LawncareMarketingMagic is an unknown quantity at this point
Default

Agrilawn,

You're definitely doing a lot of things right. Now if you could only convince the owner that they'd do a whole lot better if they simply targeted their mailings! The key to that is to simply show credibility or proof that it works. I've got some resources/numbers I'll post that you might be able to use as back-up. Until you get more targeted with your mailings, you might as well take a % of your marketing budget and throw it out the window because that's basically what you're already doing!

One comment about the customer cancellation rates. It's pretty typical in ANY business to see the majority of your cancels refunds occur very shortly after the purchase. It's called 'buyer's remorse'.

One of the things I suggest to my clients is to send a customer 'stick' letter/card shortly after the first visit or two, reminding them about your great service, why you're such a great VALUE, and of all the BENEFITS they'll be getting. You might even consider including in your 'welcome packet' (which is another FANSTATIC idea I recommend to all my clients as well) a customer survey asking what they're hoping to receive and/or the reasons they hired you. Consider including a postage paid envelope to make it easy for them to return, but when they do, send them a 'thank you' card with some type of gift card or other 'goodie' as a way of letting them know you appreciate their feedback.

Again, great job with a lot of what you're doing and it sounds like your biggest constraint is the owners. It may take a bit of work, but there are definitely ways you could persuade them to 'let go' so to speak.
__________________
Chestin
Reply With Quote
  #45  
Old 10-14-2008, 06:14 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I've got some resources/numbers I'll post that you might be able to use as back-up. Until you get more targeted with your mailings, you might as well take a % of your marketing budget and throw it out the window because that's basically what you're already doing!
Could you tell us more of what you mean by that?

Quote:
send them a 'thank you' card with some type of gift card or other 'goodie' as a way of letting them know you appreciate their feedback.
Any thoughts on what type of goodies would work well? How much value should it be worth?

Quote:
“When researching our cancellation history I found that most of the cancelled lawn care accounts had been cancelled within the first 3-4 months. If they had been more informed from the beginning, maybe we could have saved the sale.”
Do you have any idea what % of the customers were canceling? This could help figure out how much money is being lost and how much value should be put into a 'goodie.'
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #46  
Old 10-17-2008, 10:11 AM
agrilawn agrilawn is offline
Members
 
Join Date: May 2008
Location: OKC
Posts: 24
Rep Power: 8
agrilawn
Default

Quote:
Originally Posted by Steve View Post
Another thing I was wondering, do you have any thoughts as to how this company got so big? What factors do you feel made them stand out enough to grow and expand while most other lawn care businesses stay small?
I think the fact that the founder is a OSU degreed Agronomist and a certified Arborist has helped a lot. We have also have several employees that went to school for horticulture. In a lot of our marketing material that is one of the things we promote. With the founder graduating from OSU and knowing the area it helps. He knows what works for the area and what don't. We are big on customer service, so I know when he started out, he did whatever the customer needed done. Many of the customers that he started out with are still with us. Another thing that may have helped are the employees. There are at least 6 employees that have been here for 10 or more years. The longitivity helps the customer get to know and trust their tech. The tech knows their yard and knows what to look for.
__________________
Reply With Quote
  #47  
Old 10-17-2008, 10:14 AM
agrilawn agrilawn is offline
Members
 
Join Date: May 2008
Location: OKC
Posts: 24
Rep Power: 8
agrilawn
Default

Quote:
Originally Posted by Steve View Post
Do you have any idea what % of the customers were canceling? This could help figure out how much money is being lost and how much value should be put into a 'goodie.'
We have about a 75% - 85% retention rate.
__________________
Reply With Quote
  #48  
Old 10-20-2008, 08:57 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,567
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Consider including a postage paid envelope to make it easy for them to return, but when they do, send them a 'thank you' card with some type of gift card or other 'goodie' as a way of letting them know you appreciate their feedback.
Have you thought about if you would send out some type of goodie to your new customers and what kind of things would you like to ideally send out?

Could this be something you experiment with a % of the new customers to compare and contrast their retention rate with the other customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Direct Mailing kc2006 Lawn Care Marketing & Post your marketing material for review! 18 03-02-2010 10:43 AM
direct mailers and used mowers kneehigh Starting a lawn care business. 2 08-03-2008 12:05 PM
10 Key Elements to Rockin’ Direct Mail Sales Lette Steve Lawn Care Marketing & Post your marketing material for review! 0 03-02-2007 11:15 PM
direct mailings Lawn Butler General Business Discussions 2 07-10-2003 03:31 AM
flyers or direct mail? Clearview Lawns General Business Discussions 2 06-07-2003 12:58 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
John Deere 667a
acrajchel
Yesterday 10:00 AM
Today 05:55 PM
by Just for Cuts
3 56
Dane Scag
Steve
08-28-2015 12:29 PM
08-28-2015 12:29 PM
by Steve
0 70
24 and 50 acre cemetery...
grassmasterswilson
08-18-2015 10:09 AM
08-26-2015 02:42 PM
by Steve
13 523
Rookie business question...
WarriorLandscapingCAN
08-05-2015 05:20 PM
08-26-2015 02:33 PM
by Steve
3 392
How to clean an old...
rmccutchan
08-16-2015 05:23 PM
08-26-2015 02:31 PM
by Steve
9 402
how to make customers...
Bradcook21
05-27-2015 05:04 PM
08-26-2015 12:25 PM
by kslawn
19 3,727
Needing a website built
burtle
06-17-2015 09:02 AM
08-25-2015 11:31 AM
by acrajchel
9 2,466
Big mowing job
Bradcook21
07-30-2015 03:57 PM
08-25-2015 11:23 AM
by acrajchel
17 975
ZTR Review
Shark1611
05-31-2012 10:42 PM
08-25-2015 11:16 AM
by acrajchel
8 3,747
Hi Everyone
mmays29
08-25-2015 08:16 AM
08-25-2015 11:15 AM
by Steve
3 111
Should I buy this Exmark...
googus
07-03-2015 09:22 AM
08-25-2015 11:08 AM
by acrajchel
11 1,176
Old Business New Owner
Toyman
06-17-2014 08:57 PM
08-25-2015 11:00 AM
by acrajchel
17 1,566
Hi everyone! We're new...
alltrades
08-22-2015 12:46 PM
08-24-2015 10:41 AM
by Steve
2 160
CAn I get some help with...
rootytalbot
08-11-2015 06:14 PM
08-24-2015 10:36 AM
by Steve
12 497
Hi
Wemowjunction
08-16-2015 08:45 PM
08-20-2015 01:46 PM
by Steve
11 397
Drive cable bad?
SGL1
08-10-2015 11:16 PM
08-20-2015 01:41 PM
by Steve
5 357
Hey there everyone
Cole8999
08-16-2015 04:42 PM
08-18-2015 04:35 PM
by Steve
3 247
Help with a truck
bdodson89
04-27-2015 08:15 PM
08-18-2015 11:47 AM
by rmccutchan
7 958
I need some aeration...
rootytalbot
08-14-2015 12:32 PM
08-18-2015 07:59 AM
by rootytalbot
7 376
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-17-2015 04:34 PM
by Steve
1,229 406,015
Whats wrong with this...
GreenWorx
07-28-2015 07:56 PM
08-16-2015 11:42 PM
by rmccutchan
3 587
What's your next...
Steve
05-15-2015 11:54 AM
08-16-2015 11:09 PM
by SC93
16 1,233
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
08-14-2015 11:08 PM
by scaypa
95 11,449
New Biz
kufnerins
08-14-2015 05:52 PM
08-14-2015 08:56 PM
by Steve
1 208
Chemical and Fertilizer...
rmccutchan
08-09-2015 10:36 PM
08-13-2015 11:11 PM
by rmccutchan
6 400
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
08-13-2015 02:10 PM
by rootytalbot
12 2,067
Hello all thinking about...
bernie
08-11-2015 04:28 PM
08-13-2015 10:33 AM
by Steve
8 362
Logo Help Font Color
LZLC
08-08-2015 09:26 PM
08-12-2015 03:50 PM
by Steve
4 335
Pricing issue
Mr. Mow
07-07-2015 06:15 AM
08-12-2015 12:30 AM
by Jeff1
20 1,798
My new mower
Chilehead
08-08-2015 09:09 PM
08-11-2015 08:36 PM
by Chilehead
9 504
Thought this was a good...
Just for Cuts
08-06-2015 03:38 PM
08-11-2015 10:54 AM
by Steve
8 506
Plowing pricing
jcurr33
08-08-2015 04:58 PM
08-11-2015 10:51 AM
by Steve
6 465
Should I upgrade my back...
googus
08-07-2015 10:50 AM
08-11-2015 10:44 AM
by googus
7 430
Keeping it clean....
Wolf4dk
08-09-2015 11:31 PM
08-11-2015 06:34 AM
by Chilehead
7 356
I have been rude and...
biglee
06-15-2015 10:11 PM
08-10-2015 09:41 PM
by stallman419
12 2,747
Newbie Saying Hi.
LZLC
08-08-2015 09:22 PM
08-10-2015 11:20 AM
by Steve
1 250
How much do I charge to...
Chris Herrera
08-06-2015 09:30 PM
08-09-2015 11:31 AM
by biglee
2 391
scag SWZT review!
mattthelawnguy
07-23-2015 02:28 PM
08-07-2015 03:26 PM
by Steve
17 1,132
Best commercial contract...
sanlanct
08-04-2015 12:18 PM
08-06-2015 06:20 AM
by sanlanct
2 386
I came across this on a...
rootytalbot
08-02-2015 11:04 AM
08-05-2015 08:17 PM
by SC93
9 622
Help bidding a hedge...
hopolb33
08-02-2015 06:09 PM
08-05-2015 02:07 PM
by Steve
3 427
recycler toro 22"
rvezakis
08-03-2015 12:10 PM
08-04-2015 11:47 AM
by Steve
1 304
» Popular Tags
ad landscaping advertising aerocore applying bark billy goat brushcutter blowout bob villa bush collections contract help deliquentaccounts demonstration design door hangers edging employee problems equipment dealer equipment rental facebook flyers free advertising free lawn care google growing a lawn care business hiring how to hydro increase customers jobs landscape landscaping landscaping training lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch new business ordinance past due per hour charge per hour service plowing pricing profit on employee roundup scag secrets to landscaping sell the vision seo shell shreaded solo solo backpack sprayer sq ft square foot swzt tree up sell employee walk behind web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:16 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:16 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy