Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

We don't cut grass, we solve problems.


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-11-2007, 01:14 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

I was reading about the early 19th century auto maker Henry Ford this morning.

He was such a pioneer and such an industrialist. I wondered what knowledge of his could be applied to the Lawn Care Industry.

One of his quotes stuck out in my mind:

"If I'd asked my customers what they wanted, they'd have said a faster horse."

That goes slightly against what I've thought about customer relations in lawn care. I've often said you should ask the customer what he wants and then give it to him at a fair price. Ford, though, said a business should not ask the customer what he wants. Instead, ask him what his problems are and then find a way to solve those problems.

Ford didn't think of himself as a car maker, he thought of himself as a problem solver.

There's a lesson to be learned there. Lawn care customers don't call you to cut their grass...they call you to make their lawns look good. They don't call you to trim their shrubs...they call you to beautify their beds.

They call for a general purpose. The specifics on how to solve the problem are up to you.

Next time you have interaction with a current customer, try this. Ask "What problems are you having with your yard?" or "What don't you like about your yard?" I bet you will hear something you never thought to ask. She will not like the way water pools around the air conditioning unit. He will wonder why there's a fairy ring (mushrooms) that come up in the late summer. Immediately, you have to two non-grass specific jobs before you. For her, you can add a drain tube on the air conditioner...a 5 minute job for which you can probably charge $25. For him, you can suggest that there is wooden building material buried in his lawn (mushroom fungus often feeds on wood burried in the lawn when the house was built) that you can dig up, remove, and reseed...hey, and since you're reseeding that area, might as well aerate and overseed the entire lawn and put a flower bed around the mailbox...that would really make his lawn look great. One simple question has just landed you a $1000 landscaping job.

If you had never asked the general questions, you would have never known there are other problems to solve than just mowing the lawn.

Don't think of yourself as a grass cutter. Instead, think of yourself as a problem solver.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-11-2007, 03:09 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,740
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is a very good point! I don't often hear of lcos asking what problems are you having with your lawn. It usually is more specific, 'do you want your lawn mowed.'

But asking questions like "What problems are you having with your yard?" really may open a floodgate of new work!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 09-11-2007, 04:59 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 7
Clean Lawn
Default

That was awesome! You just gave me info on some annoying mushroom I kept thinking I got rid of in my lawn. Overall I agree that is a great question. I was considering creating a questionaire to send new and existing customers to get a better feel for services they might want or need but normally wouldn't ask for. I have considered this idea to gain new clients too in new neighborhoods.
Reply With Quote
  #4  
Old 09-11-2007, 05:01 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 7
Clean Lawn
Default

By the way I will post the questions I come up with but if anyone has done anything like this in the past please post regarding your experience with this and even some of your questions if you still have them. When its all here someone else might also be able to benefit from it also.
Reply With Quote
  #5  
Old 09-11-2007, 05:33 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,740
Rep Power: 10
Steve has disabled reputation
Default

Is this helpful?

Also please post what you come up with.

Quote:
Originally Posted by [b
Quote[/b] ]By the way I will post the questions I come up with but if anyone has done anything like this in the past please post regarding your experience with this and even some of your questions if you still have them. When its all here someone else might also be able to benefit from it also.
Click here for link.

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 09-15-2007, 10:56 AM
S.P.Martin Lawn Care
Guest
 
Posts: n/a
Default

I've said this before, I'm always up front with customers by telling them from the get go, "Not my lawn, not my problem, I'm the solution".

Only a couple of customers asked what was meant by that. I told them I will not feel guilty about their problems, I will do my best to help them out, and I will never be dishonest.

This weeds out the complainers and opens the doors to offering solutions to problems with lawns, trees, maintenance issues with the houses, fence repairs, and more. It works very well.

As StartALawnCareBusiness has observed, the right mind set will get you far ahead of the competition.
Reply With Quote
  #7  
Old 09-15-2007, 06:38 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,740
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]This weeds out the complainers and opens the doors to offering solutions to problems with lawns, trees, maintenance issues with the houses, fence repairs, and more. It works very well.
Have you found certain people were turned off to that and if so, were they the ones that would be more of a drag on your business? Were they customers you just didn't want in the first place?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 10-05-2007, 11:35 PM
pmblair
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] ]Next time you have interaction with a current customer, try this. Ask "What problems are you having with your yard?" or "What don't you like about your yard?" I bet you will hear something you never thought to ask.
You know, this can be applied to those people who tell you "I do all my lawn mowing for myself." ..... just today I saw a neighbor mowing his lawn. I asked him if he enjoyed doing it (a lot of guys do). He told me that he did. I asked him what was the biggest problem he had with his lawn. He told me that he hated using a weed whacker. I told him that all he had to do was spray weed killer around his trees, shrubs and the edges of his house and lay pine straw. He said that it sounded like too much work for him. I told him that that is a service I provide. He asked for a quote. Now I have another job for Monday morning.

Never hurts to ask.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 11:20 PM
by ExtremeLawncareServices
10 289
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 09:38 PM
by kslawn
3 119
this mower is driving me...
boog
Yesterday 12:07 PM
Yesterday 09:35 PM
by kslawn
1 61
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 09:23 PM
by kslawn
7 160
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 09:08 PM
by BelleCityLawn1
8 138
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 08:06 PM
by Prolawnofchatt
4 155
Pay per click advertising
roostertail
02-12-2014 07:26 PM
Yesterday 07:11 PM
by yardrate
10 582
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 05:56 PM
by Tekeda1
15 301
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 11:50 AM
by Steve
1 53
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-16-2014 08:26 PM
by ExtremeLawncareServices
30 986
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-16-2014 07:35 PM
by stevef1201
8 166
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 694
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 82
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 240
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 76
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-16-2014 10:43 AM
by Steve
3 95
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 570
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 200
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 149
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 284
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 174
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 89
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,682
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 393
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 292
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 395
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 151
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 169
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 387
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 95
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 207
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 94
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 169
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,556
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 302
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 308
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 144
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 121
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 123
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 280
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 995
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 118
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 25,002
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 148
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 161
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,198
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 110
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 368
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 331
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 282
» Popular Tags
2wd ads aerator butterfly gardens buy charge christmas client craigslist credit card customers echo exmark ferris financing first truck florida flower bed georgia gopherhaul grass grass clarksville gravely health holiday holiday lighting how much to charge how to bid installation kansas city kawasaki lawn care lawn care business book lawn care business podcast lawn care business show leaf lighting brass outdoor lights llp marketing mow mowing mowing clarksville mulch mulch estimate new and restored landscapes new buisness new business new start office management payment podcast property management company redmax savannah scag schedule selling seo sole proprietorship sprayer starting a business start up lawn care business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:51 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:51 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy