Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

We don't cut grass, we solve problems.


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 09-11-2007, 01:14 PM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

I was reading about the early 19th century auto maker Henry Ford this morning.

He was such a pioneer and such an industrialist. I wondered what knowledge of his could be applied to the Lawn Care Industry.

One of his quotes stuck out in my mind:

"If I'd asked my customers what they wanted, they'd have said a faster horse."

That goes slightly against what I've thought about customer relations in lawn care. I've often said you should ask the customer what he wants and then give it to him at a fair price. Ford, though, said a business should not ask the customer what he wants. Instead, ask him what his problems are and then find a way to solve those problems.

Ford didn't think of himself as a car maker, he thought of himself as a problem solver.

There's a lesson to be learned there. Lawn care customers don't call you to cut their grass...they call you to make their lawns look good. They don't call you to trim their shrubs...they call you to beautify their beds.

They call for a general purpose. The specifics on how to solve the problem are up to you.

Next time you have interaction with a current customer, try this. Ask "What problems are you having with your yard?" or "What don't you like about your yard?" I bet you will hear something you never thought to ask. She will not like the way water pools around the air conditioning unit. He will wonder why there's a fairy ring (mushrooms) that come up in the late summer. Immediately, you have to two non-grass specific jobs before you. For her, you can add a drain tube on the air conditioner...a 5 minute job for which you can probably charge $25. For him, you can suggest that there is wooden building material buried in his lawn (mushroom fungus often feeds on wood burried in the lawn when the house was built) that you can dig up, remove, and reseed...hey, and since you're reseeding that area, might as well aerate and overseed the entire lawn and put a flower bed around the mailbox...that would really make his lawn look great. One simple question has just landed you a $1000 landscaping job.

If you had never asked the general questions, you would have never known there are other problems to solve than just mowing the lawn.

Don't think of yourself as a grass cutter. Instead, think of yourself as a problem solver.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 09-11-2007, 03:09 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
That is a very good point! I don't often hear of lcos asking what problems are you having with your lawn. It usually is more specific, 'do you want your lawn mowed.'

But asking questions like "What problems are you having with your yard?" really may open a floodgate of new work!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 09-11-2007, 04:59 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 8
Clean Lawn
Default

That was awesome! You just gave me info on some annoying mushroom I kept thinking I got rid of in my lawn. Overall I agree that is a great question. I was considering creating a questionaire to send new and existing customers to get a better feel for services they might want or need but normally wouldn't ask for. I have considered this idea to gain new clients too in new neighborhoods.
Reply With Quote
  #4  
Old 09-11-2007, 05:01 PM
Clean Lawn Clean Lawn is offline
Members
 
Join Date: Jul 2007
Posts: 124
Rep Power: 8
Clean Lawn
Default

By the way I will post the questions I come up with but if anyone has done anything like this in the past please post regarding your experience with this and even some of your questions if you still have them. When its all here someone else might also be able to benefit from it also.
Reply With Quote
  #5  
Old 09-11-2007, 05:33 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Is this helpful?

Also please post what you come up with.

Quote:
Originally Posted by [b
Quote[/b] ]By the way I will post the questions I come up with but if anyone has done anything like this in the past please post regarding your experience with this and even some of your questions if you still have them. When its all here someone else might also be able to benefit from it also.
Click here for link.

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 09-15-2007, 10:56 AM
S.P.Martin Lawn Care
Guest
 
Posts: n/a
Default

I've said this before, I'm always up front with customers by telling them from the get go, "Not my lawn, not my problem, I'm the solution".

Only a couple of customers asked what was meant by that. I told them I will not feel guilty about their problems, I will do my best to help them out, and I will never be dishonest.

This weeds out the complainers and opens the doors to offering solutions to problems with lawns, trees, maintenance issues with the houses, fence repairs, and more. It works very well.

As StartALawnCareBusiness has observed, the right mind set will get you far ahead of the competition.
Reply With Quote
  #7  
Old 09-15-2007, 06:38 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Originally Posted by [b
Quote[/b] ]This weeds out the complainers and opens the doors to offering solutions to problems with lawns, trees, maintenance issues with the houses, fence repairs, and more. It works very well.
Have you found certain people were turned off to that and if so, were they the ones that would be more of a drag on your business? Were they customers you just didn't want in the first place?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 10-05-2007, 11:35 PM
pmblair
Guest
 
Posts: n/a
Default

Quote:
Originally Posted by [b
Quote[/b] ]Next time you have interaction with a current customer, try this. Ask "What problems are you having with your yard?" or "What don't you like about your yard?" I bet you will hear something you never thought to ask.
You know, this can be applied to those people who tell you "I do all my lawn mowing for myself." ..... just today I saw a neighbor mowing his lawn. I asked him if he enjoyed doing it (a lot of guys do). He told me that he did. I asked him what was the biggest problem he had with his lawn. He told me that he hated using a weed whacker. I told him that all he had to do was spray weed killer around his trees, shrubs and the edges of his house and lay pine straw. He said that it sounded like too much work for him. I told him that that is a service I provide. He asked for a quote. Now I have another job for Monday morning.

Never hurts to ask.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Leaf removal
madmedic8575
Yesterday 04:14 PM
Today 05:13 AM
by Dan Tanner
1 65
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
Today 05:06 AM
by Dan Tanner
2 137
hey everyone
robert8509
10-22-2014 08:16 PM
Yesterday 11:07 PM
by robert8509
7 231
raking leaves ?
robert8509
10-22-2014 09:19 PM
Yesterday 11:05 PM
by robert8509
9 287
new to the forum
madmedic8575
Yesterday 02:52 PM
Yesterday 02:52 PM
by madmedic8575
0 59
Lawn Care business...
crieg122
10-23-2014 01:23 PM
Yesterday 01:11 PM
by Steve
4 198
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 01:00 PM
by Steve
11 903
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 155
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-23-2014 11:06 PM
by Chilehead
9 358
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 468
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 124
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 578
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 407
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-23-2014 05:13 AM
by ringahding1
5 299
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 475
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 450
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 223
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,587
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,419
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 719
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 577
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,497
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 324
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,898
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,385
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 288
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 361
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 813
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,276
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 554
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 395
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 732
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,038
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,406
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 757
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,390
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 480
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,582
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,589
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,687
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 613
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 774
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 617
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 964
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,618
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 930
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,747
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,154
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,060
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 698
» Popular Tags
4wd apartment complex article marketing bark bid blades bob villa charge collections collections subcontractor commercial decorating ditches edging employee problems estimate exmark ferris fundraiser gopherhaul gravely growing a lawn care business hardscapes honda how much to charge installation introduction landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing monthly mr dave mulch mulch price new mower past due patio install podcast promotion pto redmax reo running a business scag search engine optimization seo shell small engine repair snow starting a business start up lawn care business steep lawns steve stihl theft of services top dresser toro toro grand stand trimmer rack truck new used landscape turfgrass consulting walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:47 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:47 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy