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Lawn Maintenance / Lawn Renovation
A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!

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Lawn Maintenance / Lawn Renovation

A great way to talk about all things lawn care related. Grass, turf, shrubs, trees, aeration, fertilization, reseeding, hydro-seeding, mowing, grub control, chemicals and pesticides. Ask questions, give answers. Grow!
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  #1  
Old 03-16-2007, 03:49 PM
tiedeman
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This is a situation that just occured to me. I am not going to tell you what I did until I get some replys. But I am curious as what others would do.

Situation: A customer decided to pre-pay for fertilization services for the 2007 season. You give her a price and stop over to pick up the check.

Problem: When you get home you realize that something isn't right. You forgot to give her a 5% pre-payment discount. So she overpaid by $15.

Question: Would you inform her of the error and tell her that she will be getting a refund/credit? or Do you figure that she will not notice it anyways and keep the extra money?
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  #2  
Old 03-16-2007, 04:01 PM
S.P.Martin Lawn Care
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Lawn care business tipsLawn Care Business Book
Give it back. Honesty will get you everywhere with customers.
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Old 03-16-2007, 05:21 PM
myrlin myrlin is offline
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Give it back in person

barry
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Old 03-16-2007, 05:22 PM
myrlin myrlin is offline
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that the way you got it right.

Barry
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Old 03-16-2007, 06:11 PM
tiedeman
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Yes guys, I called her as soon as I got home and noticed the error. I told her that I would drop her off a refund tomorrow. She was happy that I was honest with her. She really appreciated that.
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Old 03-16-2007, 06:13 PM
myrlin myrlin is offline
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more money in your pot down the road

Barry
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Old 03-16-2007, 06:25 PM
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Oh I agree, you just gained a lot more in goodwill for your company.
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Old 03-16-2007, 10:08 PM
tiedeman
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I totally agree
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