Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Got this Email from a customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-27-2008, 09:48 PM
GeeGood
Guest
 
Posts: n/a
Default

Our first visit this year we moved this customers kids toys so that we could mow in the back yard. This is the only time we have done this for her. Now I get the email below. How would you respond to this?

Hi Greg:

I hope you enjoyed your holiday weekend

We have been loving the lawn service, but this past week there was a little issue. The guys who mowed did not move the kids play things around in the back yard and mow in those spots. There are a few things...a picnic table, playhouse, and two plastic slides. None of it weighs more than about 10 pounds to move. I'm sure they just didn't know b/c it has been done the other times, I just wanted to let you know
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-27-2008, 10:07 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
I'd just say sorry, we'll move the toys next time. I move people's stuff all the time, which isn't a hassle for me. I guess if you have to get off your riding mower it sucks. I usually mow an area first, then move all the junk over to the area I've mowed. That way you only have to do it once.
Reply With Quote
  #3  
Old 05-27-2008, 10:33 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 9
All Aspects Landscaping is an unknown quantity at this point
Default

I agree 100% with Dave... in the grand scheme it only takes a minute
__________________

Reply With Quote
  #4  
Old 05-27-2008, 11:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,595
Rep Power: 10
Steve has disabled reputation
Default

Hi Greg,

I think I am confused.

Quote:
Originally Posted by [b
Quote[/b] ]Our first visit this year we moved this customers kids toys so that we could mow in the back yard.
You moved the toys and then the customer said you didn't move the toys?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-27-2008, 11:31 PM
GeeGood
Guest
 
Posts: n/a
Default

Steve,

We moved the toys out of the way on our first visit. Since then we have not moved them when mowing. Now she emailed saying that we didnt move the toys on our last visit and there is high grass underneath the toys. She would like us to move the toys so that we can mow where the toys have been and there is tall grass growing underneath. Thanks Dave and Jamie. I agree with you. It is a small yard and she is a nice customer. I will just move them from here on out. So I guess my next question is where do you stop moving, picking up things etc... Do you do it for every customer? What if it is excessive everytime you go to a yard
Reply With Quote
  #6  
Old 05-28-2008, 01:50 AM
comanche comanche is offline
Members
 
Join Date: Apr 2008
Location: british columbia
Age: 40
Posts: 80
Rep Power: 7
comanche
Default

hi greg,

I always start by getting the customer and myself to go over the policies and rules togeather. Then after they read and sign they usually understand that keeping things off the lawn on the day both parties agreed upon is a safety concern for every one involved. If anything gets hit it turns into a weapon and can hurt people or animals. Safety for the employees and the customer.
__________________
Reply With Quote
  #7  
Old 06-02-2008, 09:36 PM
Andrew's Lawn Care
Guest
 
Posts: n/a
Default

First off I hate it when the customer hears you mowing outside know that you are trying to hurry and get done and the don't bother to take there 1 MINUTE to see if they need to move some things around in the yard for you, just like it takes the 1 MINUTE to get off the mower to move a few things.

I can acctually (depending on the toy/object) move it with my mower either with the caster wheels or the deck if I know there is know way for it to get sucked under it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New website
Chilehead
Today 04:39 PM
Today 04:39 PM
by Chilehead
0 8
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 04:35 PM
by Chilehead
14 5,840
Good help is hard to find
Hanks Lawn Care Services
Yesterday 03:27 PM
Today 03:30 PM
by biglee
2 78
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
Today 02:55 PM
by biglee
14 347
What is going on with...
biglee
11-14-2014 03:04 PM
Today 02:50 PM
by biglee
40 791
Peco Bagger
AGPS
11-18-2014 02:20 PM
Today 01:56 PM
by AGPS
7 159
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
Yesterday 05:34 PM
by Steve
14 372
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
Yesterday 05:33 PM
by Steve
9 244
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
Yesterday 01:47 PM
by biglee
10 371
Lawn Care business...
crieg122
10-23-2014 02:23 PM
Yesterday 12:39 PM
by acrajchel
28 1,750
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,369
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,121
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 689
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 430
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 382
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 256
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,269
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 179
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 438
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,513
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-16-2014 12:20 AM
by SGlawncare
172 13,747
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,629
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,628
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,584
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 357
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-12-2014 12:45 PM
by Steve
1 210
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 561
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 247
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 313
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,239
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 538
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 438
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 275
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 237
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 253
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 475
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 306
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 348
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 393
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 589
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 494
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 798
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,115
Got my first lawn job...
SGL1
06-11-2014 10:19 PM
10-31-2014 10:53 AM
by Max Wagner
30 3,216
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 10:19 AM
10-31-2014 10:30 AM
by ExtremeLawncareServices
7 1,037
Business Name
sanchez5
10-29-2014 12:55 AM
10-31-2014 06:51 AM
by ringahding1
10 905
"Price...
Mr. Mow
10-30-2014 04:21 PM
10-31-2014 06:48 AM
by ringahding1
3 720
Help a brother...
tbtigers03
09-28-2014 12:41 PM
10-31-2014 06:41 AM
by ringahding1
15 2,590
Difference between lawn...
sanchez5
10-29-2014 05:20 PM
10-30-2014 03:08 PM
by Steve
2 737
My Newest Toy (B.P....
Dan Tanner
10-23-2014 06:50 PM
10-29-2014 01:26 PM
by Steve
6 1,082
» Popular Tags
2wd 4wd apartment complex bark billy goat brushcutter charge christmas collections edging employee problems equipment rental exmark ferris first truck foreman georgia gopherhaul gravely hills holiday how much to charge husqvarna hydraulic jobs kawasaki labor cost landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lighting lighting brass outdoor lights managing a lawn care business marketing mowing mr dave mulch mulch price new business ordinance past due podcast push versus ride redmax savannah scag v-ride seo shreaded small engine repair starting a business starting a lawn care business start up lawn care business sulky toro tractor auger trailer trimmer rack truck new used landscape walk behind walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:47 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:47 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy