Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Got this Email from a customer


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-27-2008, 08:48 PM
GeeGood
Guest
 
Posts: n/a
Default

Our first visit this year we moved this customers kids toys so that we could mow in the back yard. This is the only time we have done this for her. Now I get the email below. How would you respond to this?

Hi Greg:

I hope you enjoyed your holiday weekend

We have been loving the lawn service, but this past week there was a little issue. The guys who mowed did not move the kids play things around in the back yard and mow in those spots. There are a few things...a picnic table, playhouse, and two plastic slides. None of it weighs more than about 10 pounds to move. I'm sure they just didn't know b/c it has been done the other times, I just wanted to let you know
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-27-2008, 09:07 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Lawn care business tipsLawn Care Business Book
I'd just say sorry, we'll move the toys next time. I move people's stuff all the time, which isn't a hassle for me. I guess if you have to get off your riding mower it sucks. I usually mow an area first, then move all the junk over to the area I've mowed. That way you only have to do it once.
Reply With Quote
  #3  
Old 05-27-2008, 09:33 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 8
All Aspects Landscaping is an unknown quantity at this point
Default

I agree 100% with Dave... in the grand scheme it only takes a minute
__________________

Reply With Quote
  #4  
Old 05-27-2008, 10:21 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,199
Rep Power: 10
Steve has disabled reputation
Default

Hi Greg,

I think I am confused.

Quote:
Originally Posted by [b
Quote[/b] ]Our first visit this year we moved this customers kids toys so that we could mow in the back yard.
You moved the toys and then the customer said you didn't move the toys?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 05-27-2008, 10:31 PM
GeeGood
Guest
 
Posts: n/a
Default

Steve,

We moved the toys out of the way on our first visit. Since then we have not moved them when mowing. Now she emailed saying that we didnt move the toys on our last visit and there is high grass underneath the toys. She would like us to move the toys so that we can mow where the toys have been and there is tall grass growing underneath. Thanks Dave and Jamie. I agree with you. It is a small yard and she is a nice customer. I will just move them from here on out. So I guess my next question is where do you stop moving, picking up things etc... Do you do it for every customer? What if it is excessive everytime you go to a yard
Reply With Quote
  #6  
Old 05-28-2008, 12:50 AM
comanche comanche is offline
Members
 
Join Date: Apr 2008
Location: british columbia
Age: 40
Posts: 80
Rep Power: 7
comanche
Default

hi greg,

I always start by getting the customer and myself to go over the policies and rules togeather. Then after they read and sign they usually understand that keeping things off the lawn on the day both parties agreed upon is a safety concern for every one involved. If anything gets hit it turns into a weapon and can hurt people or animals. Safety for the employees and the customer.
__________________
Reply With Quote
  #7  
Old 06-02-2008, 08:36 PM
Andrew's Lawn Care
Guest
 
Posts: n/a
Default

First off I hate it when the customer hears you mowing outside know that you are trying to hurry and get done and the don't bother to take there 1 MINUTE to see if they need to move some things around in the yard for you, just like it takes the 1 MINUTE to get off the mower to move a few things.

I can acctually (depending on the toy/object) move it with my mower either with the caster wheels or the deck if I know there is know way for it to get sucked under it.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Will summer ever come
ExtremeLawncareServices
Today 08:27 AM
Today 08:27 AM
by ExtremeLawncareServices
0 13
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
Today 07:08 AM
by Ropscot
2 66
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Today 07:07 AM
by Ropscot
3 124
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
Today 06:53 AM
by WesleySnips
3 116
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
Today 06:47 AM
by WesleySnips
15 638
Formulas Used
BaileynSamsMum
Today 06:40 AM
Today 06:40 AM
by BaileynSamsMum
0 22
Building credit
Matther777
07-27-2014 05:20 PM
Today 05:26 AM
by Dan Tanner
6 127
Need input on a bid
phlawncare
Yesterday 08:51 PM
Yesterday 08:51 PM
by phlawncare
0 40
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
Yesterday 06:21 PM
by kslawn
3 93
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
Yesterday 01:29 PM
by Steve
3 136
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Yesterday 07:39 AM
by SGL1
15 334
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-27-2014 10:14 PM
by WesleySnips
5 342
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
07-27-2014 01:21 PM
by ExtremeLawncareServices
80 4,655
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
07-27-2014 08:16 AM
by Just for Cuts
7 191
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 328
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 506
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 97
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 213
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,284
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 397
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 227
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 924
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 228
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 279
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 321
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 223
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,435
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 256
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 165
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 298
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 679
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 532
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 310
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 641
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 206
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 194
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 762
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,074
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 804
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 729
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,834
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,754
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 473
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 386
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 847
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 585
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 596
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,930
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 587
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 241
» Popular Tags
2wd 34'' ads blades charge christmas christmas light hanging credit card customers ditches employee problems exmark fall ferris financing franchise georgia gopherhaul grass gravely growing a lawn care business health holiday how much to charge installation invoice kansas city late lawn lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo lesco lighting brass outdoor lights marketing mechanic monthly mowing mulch price new and restored landscapes new buisness new business podcast promotion riding mower running a business savannah scag seo social media starting a business steep lawns stihl sulky theft of services top dresser toro tree care trimmer rack truck new used landscape upsell walk behind walker winter services won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:33 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:33 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy