Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to drop a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #21  
Old 05-25-2008, 09:30 PM
Mears Mowing
Guest
 
Posts: n/a
Default

Tell That customer if you change your lines it won't matter. If it was me i would keep mowing with your scag. if he doesn't like it them that you can no longer mow. If you have the time to do, most big companies don't, then keep mowing it. you need to keep you customers happy but at the same time you have to make money. Try to pick up other lawns on that street. Tell them right off that bat that you will be mowing with this commercial. they might not like it at first, but change your lines and they'll get used to it.


Any Know what i should do.
I have several customers that don't allow me to cut weekly. their yards get out of control and i have to triple cut them. I have told them that my price is only for a weekly cut. I have leanred that i should tell customers right off of the bat that i only mow weekly. What should i do with my old customers that want to be cut on an as need basis?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


Reply With Quote
  #22  
Old 05-25-2008, 10:53 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ May 22 2008,12:18)]Chuck,

Did you quote her a higher price and then did she turn it down or did you just tell her flat out, you wouldn't do it?

I am wondering if the customer would pay more for a 'manicured job', if I can use that expression like that.
I just turned it away Steve,
I'm picking up 3-4 new clients a week. I know I would hate servicing that lawn with a 21" machine and I don't think I'm going to buy 36" hydro stat w/sulky anytime real soon because I don't get many customers with the small gates. It's entirley too hot here. So rather than get it, hate it & drop it when the client has left the state & now has to find somebody new via phone I decided just to steer clear & not offer any estimate at all.

I think my next machine maybe smaller but probably a 48" ZT not a walk behind. So they sa find your niche.... that's just not mine, I'll leave it to somebody else.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #23  
Old 05-26-2008, 08:22 AM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 8
All Aspects Landscaping is an unknown quantity at this point
Default

any sign of trouble with customers, we drop them... simple as that. there is so much business out there, that you shouldnt stress about that one a-hole!! we know within the first 4 weeks if we will keep a customer. If not, we politely tell them that we are not the company for them and they do not fit in our target market. We are a weekly only service! All this fall in lines with our company policies. (I stress to all of you to develop these now an put them in use...no exceptions).


***Sorry if any of this doesnt make sense, im down a finger and on oxycodine.
__________________

Reply With Quote
  #24  
Old 05-27-2008, 11:26 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Quote:
Originally Posted by [b
Quote[/b] ]any sign of trouble with customers, we drop them

I have always found that once a customer starts complaining, the complaints are rarely service based.

Customers will often try to make you quit instead of admitting they can't afford to pay or they have found someone "cheaper."

I agree with James. Unless a complaint is specifically resolvable and the customer is happy with the resolution, I am quick to let the whiners go. There is too much other business to waste time and mental energy on them.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Incorporating &...
WesleySnips
Yesterday 09:39 PM
Today 03:47 AM
by Sprinkler Buddy
1 39
Hello from Kentucky
TRV
09-30-2014 05:42 PM
Yesterday 09:21 PM
by TRV
3 146
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
Yesterday 05:57 PM
by Steve
21 1,867
Real Estate??
tbtigers03
09-30-2014 06:43 PM
Yesterday 05:01 PM
by stevef1201
5 203
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
Yesterday 04:38 PM
by WesleySnips
5 252
Sprinkler head guards...
Sprinkler Buddy
09-27-2014 04:55 AM
Yesterday 02:50 PM
by Sprinkler Buddy
6 456
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Yesterday 02:19 PM
by Steve
5 222
Question?what should I...
dalvan0
09-24-2014 11:10 PM
Yesterday 01:39 PM
by Steve
17 842
Whe does Mowing season...
jack2048
09-30-2014 07:05 AM
Yesterday 01:38 PM
by jack2048
4 216
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Yesterday 01:30 PM
by Steve
26 1,181
Help a brother...
tbtigers03
09-28-2014 11:41 AM
Yesterday 01:26 PM
by Steve
7 404
Give Me Your Problems
ellakit
09-30-2014 04:10 PM
09-30-2014 04:10 PM
by ellakit
0 17
Say Hello !!!
Steve
03-19-2007 11:18 AM
09-30-2014 03:53 PM
by ellakit
1,188 336,318
Falling into business
stellarmowing
09-28-2014 04:35 PM
09-30-2014 02:17 PM
by Steve
4 363
hey
sizemorelawncare
09-28-2014 08:12 PM
09-29-2014 03:10 PM
by Steve
2 292
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
09-29-2014 03:09 PM
by Steve
2 347
Need to figure out how...
tjslawnde
09-28-2014 10:31 AM
09-29-2014 03:05 PM
by Steve
4 357
Aerocore Deck?
wdrdoctor
09-26-2014 06:21 PM
09-29-2014 02:36 PM
by Steve
3 483
Hello from CNY
arazucontracting
09-22-2014 06:07 PM
09-29-2014 02:33 PM
by Steve
3 740
How to price lawn mowing.
jack2048
09-24-2014 04:18 PM
09-29-2014 02:27 PM
by Steve
4 598
Pricing ????
6295danny
01-14-2013 07:54 PM
09-29-2014 02:22 PM
by Steve
35 6,611
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
09-27-2014 04:11 PM
by SGL1
30 7,143
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
09-26-2014 04:16 PM
by stevef1201
5 1,123
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-25-2014 09:18 AM
by ExtremeLawncareServices
10 1,150
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-25-2014 08:01 AM
by ExtremeLawncareServices
124 9,353
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
09-23-2014 11:13 AM
by Steve
4 834
This sucks...
Matther777
09-18-2014 04:56 PM
09-22-2014 08:02 PM
by ExtremeLawncareServices
11 1,209
Not sure, but anyone do...
SnowRemoval2k14
09-22-2014 12:10 AM
09-22-2014 04:49 PM
by Steve
1 779
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
09-22-2014 04:45 PM
by Steve
9 1,109
Mulching beds
Bradcook21
09-21-2014 07:43 AM
09-22-2014 04:43 PM
by Steve
3 851
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-22-2014 04:35 PM
by Steve
12 1,475
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 1,515
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,731
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 2,164
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,554
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 943
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 1,127
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,562
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 952
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 1,322
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 1,075
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,828
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,569
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,751
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 1,478
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 968
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 1,095
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 1,020
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,839
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,562
» Popular Tags
4wd apartment lawn care estimate bob villa charge commercial demonstration ditches employee problems estimate exmark ferris first truck fundraiser georgia gopherhaul gravely hardscapes holiday how much to charge how to how to bid hydraulic introduction kawasaki labor cost landscape services lawn lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf removal lighting marketing mulch estimate new buisness past due patio install podcast promotion property management company redmax reo rotating savannah scag scag v-ride seo snow plowing sprayer starting a business start up lawn care business steep lawns stihl tips top dresser toro tractor auger trailer mate pro truck new used landscape turfgrass consulting walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 05:11 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 05:11 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy