Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

When to drop a customer?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #21  
Old 05-25-2008, 09:30 PM
Mears Mowing
Guest
 
Posts: n/a
Default

Tell That customer if you change your lines it won't matter. If it was me i would keep mowing with your scag. if he doesn't like it them that you can no longer mow. If you have the time to do, most big companies don't, then keep mowing it. you need to keep you customers happy but at the same time you have to make money. Try to pick up other lawns on that street. Tell them right off that bat that you will be mowing with this commercial. they might not like it at first, but change your lines and they'll get used to it.


Any Know what i should do.
I have several customers that don't allow me to cut weekly. their yards get out of control and i have to triple cut them. I have told them that my price is only for a weekly cut. I have leanred that i should tell customers right off of the bat that i only mow weekly. What should i do with my old customers that want to be cut on an as need basis?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 05-25-2008, 10:53 PM
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 0
musician/lawnman is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by [b
Quote[/b] (Team Gopher @ May 22 2008,12:18)]Chuck,

Did you quote her a higher price and then did she turn it down or did you just tell her flat out, you wouldn't do it?

I am wondering if the customer would pay more for a 'manicured job', if I can use that expression like that.
I just turned it away Steve,
I'm picking up 3-4 new clients a week. I know I would hate servicing that lawn with a 21" machine and I don't think I'm going to buy 36" hydro stat w/sulky anytime real soon because I don't get many customers with the small gates. It's entirley too hot here. So rather than get it, hate it & drop it when the client has left the state & now has to find somebody new via phone I decided just to steer clear & not offer any estimate at all.

I think my next machine maybe smaller but probably a 48" ZT not a walk behind. So they sa find your niche.... that's just not mine, I'll leave it to somebody else.
Reply With Quote
  #23  
Old 05-26-2008, 08:22 AM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 10
All Aspects Landscaping is an unknown quantity at this point
Default

any sign of trouble with customers, we drop them... simple as that. there is so much business out there, that you shouldnt stress about that one a-hole!! we know within the first 4 weeks if we will keep a customer. If not, we politely tell them that we are not the company for them and they do not fit in our target market. We are a weekly only service! All this fall in lines with our company policies. (I stress to all of you to develop these now an put them in use...no exceptions).


***Sorry if any of this doesnt make sense, im down a finger and on oxycodine.
__________________

Reply With Quote
  #24  
Old 05-27-2008, 11:26 AM
StartALawnCareBusiness's Avatar
StartALawnCareBusiness StartALawnCareBusiness is offline
Keith
 
Join Date: May 2007
Posts: 731
Rep Power: 0
StartALawnCareBusiness is on a distinguished road
Default

Quote:
Originally Posted by [b
Quote[/b] ]any sign of trouble with customers, we drop them

I have always found that once a customer starts complaining, the complaints are rarely service based.

Customers will often try to make you quit instead of admitting they can't afford to pay or they have found someone "cheaper."

I agree with James. Unless a complaint is specifically resolvable and the customer is happy with the resolution, I am quick to let the whiners go. There is too much other business to waste time and mental energy on them.

Keith
__________________
Start a profitable lawn care business.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
fliers
joshp
08-19-2016 03:23 PM
Today 07:16 AM
by Chilehead
6 153
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
Yesterday 09:05 PM
by Stephen Alberts
10 1,866
Facebook advertising
Just for Cuts
12-13-2015 07:49 AM
Yesterday 08:59 PM
by Stephen Alberts
14 13,025
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
Yesterday 06:38 PM
by mowandblow1980
18 2,077
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
Yesterday 10:27 AM
by Steve
6 377
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
Yesterday 10:12 AM
by mowandblow1980
7 180
Snow Plow
acrajchel
08-17-2016 10:21 AM
08-22-2016 11:21 AM
by Steve
5 165
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 158
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 154
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 145
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 433
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 148
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 411
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 161
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 281
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 408
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,602
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,743
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-07-2016 08:44 AM
by Lawnline
5 1,765
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,220
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 324
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 449
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,759
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
07-31-2016 10:36 AM
by joshp
13 5,909
Now Hiring Just South of...
Chilehead
07-27-2016 11:38 AM
07-27-2016 11:38 AM
by Chilehead
0 378
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 679
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 391
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 1,007
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:30 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:30 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy