Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Tell me if i handled this situation correctly


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-19-2008, 10:31 PM
gmoney55 gmoney55 is offline
Members
 
Join Date: Mar 2008
Location: louisiana
Age: 47
Posts: 50
Rep Power: 7
gmoney55
Default

Ok i have a customer that always complains about everything. It does not matter what it is he has to complain about something. He has an average size yard that in my area goes for about 35 bucks per cut. takes about 45 minutes to do by myself. Well everytime i go there he is complaining about the price, or weeds growing in the grass(yet he refuses to let me put weed killer down), and just anything he can nitpick about. He does this with everyone. I have seen like the ac man there and he is bitching to him aboiut price or whatever. Well i go there today and while i am cutting the grass 2 different lco's show up. Well i iknow one of them and he tells me he is there to give an estimate for the lawncare. He meets with this idiot and comes and tells me goodbye. Then another one comes up and meets with the owner and leaves also. After i finished cutting the owner comes over and tells me that he did not like the way i parked my truck in the street. I blow it off and load up my trailer. Then he proceeds to tell me that he had those 2 lawn companies come over to get prices beause he said i am screwing him over and he is tired of it. I mhave been cutting this assclowns yard for almost 2 years. SO i ask him how much were the other 2 estimates he got. He says one was for 50.00 and the other was for 55.00. He then said he would keep trying and would get a price cheaper than mine and he would have the last laugh because he could then fire my ###. I told him i hope you like one of those estimates you got today because i will not be cutting your lawn anymore because i am tired of you crying about everything all the time and you insult my intelligence. He said youn can't quit doing my lawn because i pay you and i will decide when you will no longer cut my lawn. I told him i will send you your last invoice for todays services but you really need to get another company because i will not be back. I have been patient with this guy for almost 2 years but i just had enough. Do any of you have similar situations that ya'll were in. Did i handle it right. It is just frustrating you bust your hump and have to deal with idiots like this.
__________________
Gerald T. Mullet
K & G LAWNCARE
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-19-2008, 10:36 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 8
All Aspects Landscaping is an unknown quantity at this point
Default

Lawn care business tipsLawn Care Business Book
deal with it all the time... the only mistake you made was keeping him for 2 years. good luck man... it gets easier.
__________________

Reply With Quote
  #3  
Old 05-19-2008, 10:49 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Good on ya...dump his ###. I love how he tried to tell you that you had to keep cutting it. My personal feeling is that if the customer is that rude to you, then go right back at him. If he hates you that much, then he's not going to be referring you to anyone anyways.
Reply With Quote
Reply With Quote
  #4  
Old 05-19-2008, 11:22 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

DAAAAAAAAAAAAAMN RIGHT! You did fine. Nicer than I would have been... but ya did the right thing.

If I had a customer be that rude & tell me "he can't wait to find somebody cheaper to fire my ###" right after telling me e other 2 bids were $15 & $20 dollars higher....

I'd have lost it. (or tried really hard not to)

"see ya grouchy ole **** I'm giving you a good deal!! You want me back? It'll be at $50 bucks a cut paid in advance, (ya know,since that was the best price you could find other wise). I didn't realize I was so far below the going rate, but thak you for straightening me out! I appreciate the heads up."

Who knew the whinner would be so helpful to ya.
__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

Reply With Quote
  #5  
Old 05-19-2008, 11:40 PM
musician/lawnman's Avatar
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 7
musician/lawnman is on a distinguished road
Default

I'm sorry to come back to this but I just can't believe the unmittigated balls of this guy. *I'm aggrivated just trying to sit back & think of what would have been the best way to handle him? *
*I was trying to just finish my ciggarette here & go to bed... *but just tell the guy the last service is on you, since he obviously needs the couple bucks more than you do. *It'll leave you as the professional having done nothing wrong & probably burn his ### something fiece. *He'll be screaming no I'm payin' you!! *& begging you to take it. You might even tell him to take the 35 bucks for that last service & bury it in the back yard & see if his new landscaper (if he can find one) can get it to grow.

or let's get more graphic......

Tell him to shove it in his can & let the new guy get it out cause your tired of trying to squeeze an honest living out of tight ##### like him.

(Here's where all the forum members get to see my italian temper....Sorry) *It just pisses me off when people do crap like that to a guy who's just trying to survive.



__________________
AAA QUALITY CLEAN CUT, LLC.
LAWN CARE & LANDSCAPING
Visit us here:

  #6  
Old 05-22-2008, 09:51 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I'd send him a bill for $49.99 to lowball the other guys.
Reply With Quote
  #7  
Old 05-23-2008, 12:12 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Gerald,

I am guessing you started this business because you wanted to get more enjoyment out of your life. This doesn't sound like it is helping achieve that goal.

I wouldn't want to do anymore business with this person either.

I do have a question on this. Can you explain to us why you kept him around for two years? Maybe there was something that we just don't see?

If another lawn care business owner was in the same boat, what would you tell him to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
danny 2
danny2
Today 10:19 PM
Today 10:41 PM
by danny2
1 17
I Got Taken...,
Dan Tanner
Today 06:26 AM
Today 08:15 PM
by Dan Tanner
3 99
new to this forum!
mower13126
Yesterday 07:37 PM
Today 05:34 PM
by Sprinkler Buddy
3 85
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Today 03:15 PM
by stevef1201
9 245
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Today 12:19 PM
by kslawn
19 6,765
REO calling
Dan Tanner
04-16-2014 05:03 PM
Today 11:17 AM
by kslawn
11 256
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 10:59 AM
by kslawn
4 130
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 10:25 AM
by grassdoctore
12 374
Customers droping like...
goodtimez
Yesterday 09:53 AM
Today 08:09 AM
by CDLAWNCARE
7 153
Back for this year
xandrew245x
02-21-2014 04:30 PM
Today 07:59 AM
by xandrew245x
14 863
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Today 07:49 AM
by CDLAWNCARE
4 137
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Today 04:22 AM
by Tekeda1
17 376
2.5 acre mowing
xandrew245x
Yesterday 06:55 AM
Yesterday 08:57 PM
by xandrew245x
6 118
Best Bulk Mulch delivery...
Steven Virgadamo
Yesterday 09:52 AM
Yesterday 05:34 PM
by Steve
2 64
Steve Virgadamo,...
Steven Virgadamo
Yesterday 09:49 AM
Yesterday 05:08 PM
by Steve
2 57
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 04:51 PM
by Steve
3 98
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 04:47 PM
by Steve
5 191
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 04:41 PM
by Steve
31 1,063
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
Yesterday 04:39 PM
by Steve
9 212
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 04:04 PM
by stevef1201
10 204
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 03:59 PM
by stevef1201
6 177
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 609
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 724
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 103
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 274
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 95
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 617
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 234
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 173
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 305
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 209
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 105
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,597
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 442
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 355
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 441
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 175
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 422
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 119
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 252
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 112
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 199
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,600
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 330
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 334
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 169
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 139
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 140
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 310
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 1,017
» Popular Tags
2wd 4x4 ads butterfly gardens buy charge christmas client craigslist credit card customers echo exmark fall ferris financing florida flower bed franchise georgia gopherhaul grass clarksville gravely gravely 34" zero turn health holiday how much to charge how to bid installation kansas city kawasaki lawn care lawn care business podcast lawn care business show lawn service clarksville tn leaf lighting brass outdoor lights llp marketing mow mowing mulch mulch estimate new and restored landscapes new buisness new business new start office management oil payment podcast property management company redmax savannah scag schedule selling seo snow sole proprietorship sprayer starting a business stihl subcontractor tree care unreasonable upsell walk behind walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:01 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:01 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy