Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Tell me if i handled this situation correctly


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-19-2008, 10:31 PM
gmoney55 gmoney55 is offline
Members
 
Join Date: Mar 2008
Location: louisiana
Age: 49
Posts: 50
Rep Power: 9
gmoney55
Default

Ok i have a customer that always complains about everything. It does not matter what it is he has to complain about something. He has an average size yard that in my area goes for about 35 bucks per cut. takes about 45 minutes to do by myself. Well everytime i go there he is complaining about the price, or weeds growing in the grass(yet he refuses to let me put weed killer down), and just anything he can nitpick about. He does this with everyone. I have seen like the ac man there and he is bitching to him aboiut price or whatever. Well i go there today and while i am cutting the grass 2 different lco's show up. Well i iknow one of them and he tells me he is there to give an estimate for the lawncare. He meets with this idiot and comes and tells me goodbye. Then another one comes up and meets with the owner and leaves also. After i finished cutting the owner comes over and tells me that he did not like the way i parked my truck in the street. I blow it off and load up my trailer. Then he proceeds to tell me that he had those 2 lawn companies come over to get prices beause he said i am screwing him over and he is tired of it. I mhave been cutting this assclowns yard for almost 2 years. SO i ask him how much were the other 2 estimates he got. He says one was for 50.00 and the other was for 55.00. He then said he would keep trying and would get a price cheaper than mine and he would have the last laugh because he could then fire my ###. I told him i hope you like one of those estimates you got today because i will not be cutting your lawn anymore because i am tired of you crying about everything all the time and you insult my intelligence. He said youn can't quit doing my lawn because i pay you and i will decide when you will no longer cut my lawn. I told him i will send you your last invoice for todays services but you really need to get another company because i will not be back. I have been patient with this guy for almost 2 years but i just had enough. Do any of you have similar situations that ya'll were in. Did i handle it right. It is just frustrating you bust your hump and have to deal with idiots like this.
__________________
Gerald T. Mullet
K & G LAWNCARE
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-19-2008, 10:36 PM
All Aspects Landscaping All Aspects Landscaping is offline
James
 
Join Date: Oct 2006
Posts: 508
Rep Power: 10
All Aspects Landscaping is an unknown quantity at this point
Default

Lawn care business tipsLawn Care Business Book
deal with it all the time... the only mistake you made was keeping him for 2 years. good luck man... it gets easier.
__________________

Reply With Quote
  #3  
Old 05-19-2008, 10:49 PM
UniversityLandscapers
Guest
 
Posts: n/a
Default

Good on ya...dump his ###. I love how he tried to tell you that you had to keep cutting it. My personal feeling is that if the customer is that rude to you, then go right back at him. If he hates you that much, then he's not going to be referring you to anyone anyways.
Reply With Quote
  #4  
Old 05-19-2008, 11:22 PM
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 0
musician/lawnman is on a distinguished road
Default

DAAAAAAAAAAAAAMN RIGHT! You did fine. Nicer than I would have been... but ya did the right thing.

If I had a customer be that rude & tell me "he can't wait to find somebody cheaper to fire my ###" right after telling me e other 2 bids were $15 & $20 dollars higher....

I'd have lost it. (or tried really hard not to)

"see ya grouchy ole **** I'm giving you a good deal!! You want me back? It'll be at $50 bucks a cut paid in advance, (ya know,since that was the best price you could find other wise). I didn't realize I was so far below the going rate, but thak you for straightening me out! I appreciate the heads up."

Who knew the whinner would be so helpful to ya.
Reply With Quote
  #5  
Old 05-19-2008, 11:40 PM
musician/lawnman musician/lawnman is offline
Chuck
 
Join Date: Feb 2008
Location: South West Florida
Posts: 919
Rep Power: 0
musician/lawnman is on a distinguished road
Default

I'm sorry to come back to this but I just can't believe the unmittigated balls of this guy. *I'm aggrivated just trying to sit back & think of what would have been the best way to handle him? *
*I was trying to just finish my ciggarette here & go to bed... *but just tell the guy the last service is on you, since he obviously needs the couple bucks more than you do. *It'll leave you as the professional having done nothing wrong & probably burn his ### something fiece. *He'll be screaming no I'm payin' you!! *& begging you to take it. You might even tell him to take the 35 bucks for that last service & bury it in the back yard & see if his new landscaper (if he can find one) can get it to grow.

or let's get more graphic......

Tell him to shove it in his can & let the new guy get it out cause your tired of trying to squeeze an honest living out of tight ##### like him.

(Here's where all the forum members get to see my italian temper....Sorry) *It just pisses me off when people do crap like that to a guy who's just trying to survive.



Reply With Quote
  #6  
Old 05-22-2008, 09:51 PM
StealthDumpTrucks
Guest
 
Posts: n/a
Default

I'd send him a bill for $49.99 to lowball the other guys.
Reply With Quote
  #7  
Old 05-23-2008, 12:12 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

Gerald,

I am guessing you started this business because you wanted to get more enjoyment out of your life. This doesn't sound like it is helping achieve that goal.

I wouldn't want to do anymore business with this person either.

I do have a question on this. Can you explain to us why you kept him around for two years? Maybe there was something that we just don't see?

If another lawn care business owner was in the same boat, what would you tell him to do?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 62
How much to charge for...
jymie
03-31-2013 05:59 PM
07-21-2016 04:55 PM
by Steve
21 5,854
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-20-2016 09:09 PM
by Chilehead
8 130
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-19-2016 04:45 PM
by Steve
5 598
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 88
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 39
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 69
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 100
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 197
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 729
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 372
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 245
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 263
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 192
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,718
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,268
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,499
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 231
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,223
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 348
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 832
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,677
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,883
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 661
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 247
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,050
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
06-28-2016 08:36 AM
by Steve
13 483
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,317
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 09:23 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 09:23 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy