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  #11  
Old 04-02-2008, 09:00 PM
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Quote:
Originally Posted by [b
Quote[/b] (makbootzy @ April 02 2008,6:15)]Im curious to know how these situations are handled? What if noone is home when it happens?
If no one sees it then run like ####, buy two kids a baseball, take it to the yard, have one of em throw it through the window, Viola, blame the youngins, they can still cry!!!


I kid.....I like the barter idea, maybe give him just a shade more than 187 in trade, tell him you ll give him 250 bucks in service for his time and trouble and some goodwill.


If ya play your cards right, you could "bid" it for 250 bucks at the 187 dollar price, if ya know what I mean.

If you give 187 in service and he feels he got 250 in service, he will be happy so will you
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  #12  
Old 04-02-2008, 09:23 PM
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yeah I didnt mean try an not be seen and not pay for it....just oh **** when it happens then how to aproach the home owner.
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  #13  
Old 04-02-2008, 09:48 PM
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Originally Posted by [b
Quote[/b] ]Hi Blaine,

I don't know how creative they would want to be with bartering, but what if you offered them a bunch of coupons for lawn care service they could hand out to their customers?

Maybe you could give them the value of the window in coupons and then they wouldn't charge you for the window?

Plus it could introduce you to a whole new bunch of potential customers.

Could that work?
Steve, you're amazing...always thinking of a marketing angle...good stuff.

I think most people understand accidents happen.

Anyone who has bought my program knows that there is an "Occurrence Log" included for incidents like this. I recommend writing a summary of exactly what happened and taking digital photographs.

If the person claims you did more damage than what actually happened the occurrence log and the photographs will help back up your side of the story. This information will also help your insurance agent determine the amount of damage.

Keith
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  #14  
Old 04-03-2008, 07:52 AM
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Good point Keith...everyone has done this, and if you haven't you will. Re-glazing may cost just as much as the window. I would just fix it and keep moving on. I think no matter what you offer the client besides fixing the window will leave a bad taste in their mouth.

If I loan someone $50.00 and they pay me back with beer and a pack of cigars...that is not what I wanted, I wanted my money back. My opinion here.

I just think it would be easier to fix the window, that way nothing is held above you head.
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  #15  
Old 04-03-2008, 08:06 AM
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Quote:
Originally Posted by [b
Quote[/b] (F3Nelson @ April 02 2008,9:00)]
Quote:
Originally Posted by [b
Quote[/b] (makbootzy @ April 02 2008,6:15)]Im curious to know how these situations are handled? What if noone is home when it happens?
If no one sees it then run like ####, buy two kids a baseball, take it to the yard, have one of em throw it through the window, Viola, blame the youngins, they can still cry!!!


I kid.....I like the barter idea, maybe give him just a shade more than 187 in trade, tell him you ll give him 250 bucks in service for his time and trouble and some goodwill.


If ya play your cards right, you could "bid" it for 250 bucks at the 187 dollar price, if ya know what I mean. *

If you give 187 in service and he feels he got 250 in service, he will be happy so will you
I like this idea. Ill be talking to him today.
I'll let you guys know what happens.
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  #16  
Old 04-28-2008, 05:38 AM
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Im with rich here... in fact, my guys broke a car window last week... my foreman called our office, my wife call the mobile auto glass place, then called the customer... within 5 hours, problem solved... paid glass company by credit card, now we have a customer for life...

Glass was $148.00

And it was the first time cut (ever) on this customer... talk about being in the hole before you start huh?? lol

But stuff happens, and, you broke the window, pony up and replace it. People will think you are more of a standup guy if you just pay to replace it rather than fool around and ask to barter certain things off. People aren't stupid...
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  #17  
Old 04-28-2008, 01:34 PM
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I agree with most here, borrow the cash if you have to. Just replace it. The home owner may not like working a "deal".

I am new & just starting(very little money) out myself, but I would like to ask.
So if the engine on you mower or trimmer blows, what would you do?
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  #18  
Old 04-30-2008, 09:12 PM
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This looks like a good spot to start a discussion on preventing flying projectile damage or injury. Part of basic lawnmower operation training is keeping your guards and deflectors operational. Many times I see commercial mower operators running with the deflector in the up position hooked by a bungie cord. Everybody knows the deck usually won't go on or off the trailer or truck with the deflector down. Those few minutes and extra effort required to lift or drop are nothing compared to the hours and money spent fixing damage. Make it a rule, no blades spinning without the chute down.

If you see your competition with deflectors removed or up while mowing, guess who's the real professional.

Same goes for weedeaters. Yes those things get in the way, learn how to position them and the handles for your comfort while retaining protection. Never edge with a weedeater where the spinning string can throw objects toward structures, vehicles or people. Sidewalks pointing straight at glass means you should be facing away with your body between the string and fragiles. People hanging around need to be told to move. Employees should wear safety glasses at all times. If you're facing a busy street, park a trash can in the line of fire, or your own truck/equipment.
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  #19  
Old 04-30-2008, 11:25 PM
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Quote:
Originally Posted by [b
Quote[/b] ]Same goes for weedeaters. Yes those things get in the way, learn how to position them and the handles for your comfort while retaining protection. Never edge with a weedeater where the spinning string can throw objects toward structures, vehicles or people. Sidewalks pointing straight at glass means you should be facing away with your body between the string and fragiles. People hanging around need to be told to move. Employees should wear safety glasses at all times. If you're facing a busy street, park a trash can in the line of fire, or your own truck/equipment.
Valuable ideas.
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