Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

"can you cut it shorter and bag?"


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-10-2013, 11:44 AM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 88
Rep Power: 5
aduttonater is on a distinguished road
Default

This is where you have to portrait yourself as the expert. Obviously he doesn't know squat about mowing lawns, or he wouldn't be calling you to do it.

If what you believe is true, then don't be afraid to tell him how you feel. Let him know that he may come off more appealing to his guests by having a nicer lawn that is cut at 2.5'' and not 1.5. Let him know he's wrong, but you can fix that for him.

If he says no, just ask him one more time if you can do it once and see if it looks better. If he still says no, then just do what he says and keep getting paid.
__________________
Want More Money More Customers? Click here for instant navigation. Gain
$1000 Knowledge for the price of a medium sized pizza.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-10-2013, 04:49 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 2
Grass Doctor is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
depending on what type of grass some grasses benefit from scalping to recover from winter dormacy as (bermuda grass and zoisia) i usually keep bermuda around 1.5 to 2 inces higth and san agustine arround 3 to 3.5 i will never even dare to scalp st.agustine or centipide. acctually im about to start scalp the customers that have bermuda grass just part of my lawn maintenance plan
Reply With Quote
  #13  
Old 03-21-2013, 09:33 AM
rockymtnnut rockymtnnut is offline
Member
 
Join Date: Mar 2013
Posts: 61
Rep Power: 2
rockymtnnut is on a distinguished road
Default

Quote:
Originally Posted by Von Bobbeh View Post
I have a new customer, he's a good customer aside from the fact that he balked at me mowing at 2.5" and mulching and wants it at 1.5" bagged.

I tried to explain how cutting grass to low damages the plant and makes it more susceptible to weed infestation but he seems very set in his position.

I personally HATE hacking grass shorting than 2" - none the less bagging it but it's a easy-to-mow yard only 2 miles from where I live so I'd be a fool to drop service, the guy appears to be very social and I'd love to get his yard to full potential I know I can get referals from it.

Should I keep trying to convince him of the benefits of a taller lawn? or should I just remedy the problems with chemicals and de-thatching and make more money off his stubbornness?

Or am I the crazy one? Do any of you guys mow shorter than 2.5"? I was under the impression 2.5" was a little short to begin with.
Give him what he wants. I keep my lazer at 3.5 . Take a pic of another you cut and show him how taller looks so much better. I try to make bagging so cost prohibitve that they never do it.
Reply With Quote
  #14  
Old 04-18-2013, 06:38 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default

"Hi ___, I need to inform you I will not mow your lawn "short". The recommended height for pacific north west lawn grass is 3" and you found 2.5" to be unacceptably long. It is a matter of principal that I won't knowingly preform inferior work.

I am sorry I waited so long to tell you this, but this is where I stand."

Let's see what he has to say, at this point I am already quite busy so I could care less if he balks
Reply With Quote
  #15  
Old 04-22-2013, 11:32 AM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default

He replied


Quote:
Bobby,

my wife and i were pleased the last time you cut our grass at 2 1/2 inches. If your not willing to do that again please let us know so i can find some that will. I think its poor business to tell a paying customer that you solicited that you are not interested in compromise of their own yard. I believe what a customer wants and willing to pay for at their own home is their choice and i have paid you well and above what you have quoted us. Please let us know if you will be back to mow and weed or not. If you are not willing to cut our grass and 2 1/2inches i understand. have a good day



M___ B___
I replied

"
Quote:
Mark,

You were happy with 2" last time because you convinced me to cut it shorter.

It's bad business I'm sure - but you don't tell a machanic how to fix a car or a painter how to spray paint. My mower is set to 3" and doesn't go lower for any reason other then dethatching for a reason.

From you previous reaction(s) I genuinely do not think you would be happy with that height so you should find another lawn guy, one who is less awnry than myself.

Sorry for the trouble,

-Bobby
"

And then his wide emailed me...

Quote:
Hi Bobby,

I would like to ask if you could please come cut my lawn, pull a few weeds.

Mark has moved out and we are divorcing, I am 100% ok with the length of the grass you are suggesting.

Please let me know if you are still willing ot do this and what it will cost me and I will have the lawn ready for you when you are able to come.

Thanks

L____ B___
GREATEST DAY EVAR.
Reply With Quote
  #16  
Old 04-22-2013, 03:36 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 3
Ryan's Lawn Care is on a distinguished road
Default

^Wholy crap!!! that took a turn i didnt see coming lol she kicked out the control freak. He probably complained about her cooking and said she made her steaks to thick lol
Reply With Quote
  #17  
Old 04-22-2013, 04:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Ryan's Lawn Care View Post
^Wholy crap!!! that took a turn i didnt see coming lol she kicked out the control freak. He probably complained about her cooking and said she made her steaks to thick lol
She was baking at 350 and not 345.
Reply With Quote
  #18  
Old 04-22-2013, 11:11 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 3
Von Bobbeh is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
She was baking at 350 and not 345.
Truth is stranger than fiction.
Reply With Quote
  #19  
Old 04-23-2013, 05:34 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
She was baking at 350 and not 345.
I gave my wife a black eye last time she did that. She learned her lesson.


Clearly she's now single, are you? Wheres WAT5150???? I know hes got some funny things to say!

Last edited by LawnBoy0311; 04-23-2013 at 05:36 AM.
Reply With Quote
  #20  
Old 04-23-2013, 11:06 AM
rockymtnnut rockymtnnut is offline
Member
 
Join Date: Mar 2013
Posts: 61
Rep Power: 2
rockymtnnut is on a distinguished road
Default

I would like t give you some advice give them what they want. Explain fully what it will do then cut it exactly how they want it. Then see how it goes. If they want it bagged make it cost prohibitive. Do not argue with the owners its allways bad for buisness.
When its all done now sell them on herbicide and fungicide to keep there lawn alive.

Last edited by rockymtnnut; 04-23-2013 at 11:10 AM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
toro ss4200 time cutter "kols ingine" Grass Doctor Outdoor Power Equipment Discussion, Repairs, Buy or Sell 9 06-12-2012 07:10 PM
"Part Timers", "Low Ballers" & Self Employed doug1980 General Talk 22 07-24-2011 05:32 PM
Have you seen "Simply Mowing" door hanger/flyer template? akg62 Starting a lawn care business. 1 04-17-2009 02:02 PM
NEEDED: 1 landscaping company to profile LocalAdLink's "Geo-targeting" advertising Green_Day Promote your products or services 10 04-08-2009 09:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Yesterday 11:20 PM
by ExtremeLawncareServices
10 286
leaf removal
tlf59263
04-15-2014 10:00 PM
Yesterday 09:38 PM
by kslawn
3 118
this mower is driving me...
boog
Yesterday 12:07 PM
Yesterday 09:35 PM
by kslawn
1 59
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 09:23 PM
by kslawn
7 157
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
Yesterday 09:08 PM
by BelleCityLawn1
8 137
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
Yesterday 08:06 PM
by Prolawnofchatt
4 153
Pay per click advertising
roostertail
02-12-2014 07:26 PM
Yesterday 07:11 PM
by yardrate
10 577
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 05:56 PM
by Tekeda1
15 299
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
Yesterday 11:50 AM
by Steve
1 52
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-16-2014 08:26 PM
by ExtremeLawncareServices
30 983
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-16-2014 07:35 PM
by stevef1201
8 165
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 690
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 80
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 239
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 71
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
04-16-2014 10:43 AM
by Steve
3 94
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 567
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 199
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 149
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 284
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 171
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 89
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 284,624
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 392
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 289
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 395
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 151
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-14-2014 10:03 AM
by Steve
5 167
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 384
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 95
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 207
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 93
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 167
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,552
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 302
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 307
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 143
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 119
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 121
Estimating a job
acrajchel
04-08-2014 11:07 AM
04-11-2014 03:32 PM
by Steve
6 279
New Boomless Sprayer!
BlackRain75
01-03-2014 01:01 PM
04-11-2014 03:25 PM
by Steve
11 991
Hello....
SWFloridaLawns
04-10-2014 06:15 PM
04-11-2014 02:28 PM
by Steve
2 117
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
04-10-2014 10:33 PM
by ExtremeLawncareServices
78 24,994
Trading Accounts
goodtimez
04-09-2014 05:42 PM
04-10-2014 01:55 PM
by Steve
2 148
Grass that has...
erock289
04-09-2014 10:21 AM
04-10-2014 01:52 PM
by Steve
3 161
Prowrap Trimmer Engine...
Steve
05-24-2006 07:05 PM
04-10-2014 01:09 PM
by Steve
10 2,196
1st annual Easter egg...
Greg'slawnandlandscape
04-09-2014 06:58 AM
04-10-2014 01:07 PM
by Steve
1 107
Hello everyone
aceslawnandgarden
04-03-2014 06:54 PM
04-10-2014 01:06 PM
by Steve
9 367
Weed control programs
Mallard91
04-02-2014 12:25 PM
04-10-2014 12:56 PM
by Steve
6 330
homeowner vs...
GoGreenerKS
04-07-2014 10:54 AM
04-10-2014 12:52 PM
by Steve
8 280
» Popular Tags
2wd 4x4 advertisement article marketing birdscaping blower care charge christmas light service credit card customers echo exmark fall ferris financing flower bed for sale four wheel drive franchise gopherhaul gravely gravely 34" zero turn health holiday holiday decorating how much to charge installation invoice kansas city labor cost late lawn lawn care lawn care business lawn care business show lawn clarksville lawn service clarksville tn leaf cleanup lesco lighting brass outdoor lights llc llp marketing mowing mulch mulch price new and restored landscapes new buisness new business office management oil podcast promotion redmax scag seo snow sole proprietorship starting a business stihl subcontractor theft of services tips tree care unreasonable walk behind walker yard clarksville zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:24 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:24 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy