Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Confrontations.


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 04-20-2013, 02:41 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by SNethercutt View Post
Ahhh the joys of dealing with the public.

I laid a flagstone patio for a lady, around 2,400 sq ft. We agreed on a price, it was around $13,000 for the whole job. When we laid the base and came back 2 days later I noticed something was digging in the yard and in the base but she didn't have a dog. I had no idea, thought it was a possum or armadillo. So we went ahead and worked the next week laying the patio. When we were done, I got my check for the remaining half of payment.

Two weeks later she sends me a text and say the patio is messed up and sent some picture which floored me.

That day I went to the job site and looked at the patio. Sure enough it was messed up. I told her we would fix it. I warranty all of my patios for 12 months.

3 days later we returned and it was messed up more, but this time it had rained the day before and I saw paw prints all over the place... I came to the conclusion that a dog had dug up the flagstone and then her watering the yard cause the leveling material to wash from under the rocks.

I took pictures and fixed the patio and didn't say a word to the customer.

3 days later another text about the patio. This time when I went to look at the patio I told her she needed to be there. And I took a copy of my with her.

We walked around the patio and I explained to her that a dog was digging up the patio and I wasn't responsible, that I'm only responsible for defects in materials and workmanship. She flew off the handle saying I don't have a dog. Told me to come inside with her and showed me her house... no dog. The neighbors also didn't have a dog big enough to dig up these rocks.

Well I ended up driving by her house the next night around 10:00 pm and sure enough a big lab in the front yard. So I stop around the corner and lure the dog to my truck and look at the tag around its neck. I get the number off of it and call the number the next day, come to find out her son lives with her and trains dogs and had this young, big lab that he takes with him everyday to work. He's a dog trainer. Now I figured out what happened to her patio.

I then called and told her what I found out and sent her a bill for fixing the patio. Another $1,300. She said she wasn't paying it.

I had my then lawyer send her a nice letter. He called me 3 weeks later and said he had a check for me.

Don't let your customers push you around. And keep everything in writing. Emails and text. Write down notes from your conversations with your customers. They come in handy. And never do work to the house unless your dealing with the owner.
You may have won the trophy for the biggest A-Hole Customer!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 04-20-2013, 07:16 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 2
SNethercutt is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It was a lady.. i knew women were deceptive but damn!!!! She is a nice lady but with the patio she maxed out her budget on her daughters wedding, it was at the house actually on the patio. And she couldn't afford, so she said, to pay to have it fixed... so she lied. I found this out through the lady who cut her hair. Because I now the hair lady's yard. Lol
Reply With Quote
  #13  
Old 04-21-2013, 12:53 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,152
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by LawnBoy0311 View Post
Any stories Steve1201? We all have different Coulda Woulda Shoulda's or This is what I do...but lets keep to the thread. Share some stories with us! I know you have got to have some good ones from the loonies down in FL!
Because I do this, (written contract spelling out everything) I have not had any residential customers for big extra work, They realize I what I am and am not going to do for the price, and anything extra is billed at 50 dollars per man hour. This scares them off, especially if they are used to screwing contractors.
My commercial customers get exactly what they want, and paid for, and could not be happier. I do sometimes do extra stuff that should have been included but for whatever reason was missed, (usually only a hour or two of labor). Companies that I have worked for have become good maintenance customers, and good referring people.
Reply With Quote
  #14  
Old 04-22-2013, 12:32 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,537
Rep Power: 10
Steve has disabled reputation
Default

Quote:
My wife did bring up a good point though....I missed the opportunity to upsell. I need to work on that!
Is that because it was too confusing on what was going on or do you feel it would have just been too much of a pain in the butt to add any further complexity to the situation and you just wanted to get in and out?

Would it be worthwhile to send a letter or a postcard or even an email to the son now and share with him your thoughts on the upsells he could use?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #15  
Old 04-22-2013, 12:40 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Is that because it was too confusing on what was going on or do you feel it would have just been too much of a pain in the butt to add any further complexity to the situation and you just wanted to get in and out?

Would it be worthwhile to send a letter or a postcard or even an email to the son now and share with him your thoughts on the upsells he could use?
I think it was because I was so frustrated with the whole thing. I was close to getting in the truck and leaving!

I'll send the guy a "thank you" card just to keep up with high customer service, and in hopes of not getting a bad name.
Reply With Quote
  #16  
Old 04-22-2013, 03:21 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 4
Ryan's Lawn Care is on a distinguished road
Default

I went home for the weekend because school was closed friday and had 4 residential yards and two gas stations. Well the one is an exon and every time we go there it's an issue. This was the first time mowing there this season and the owner comes out and gives me a bunch of lip because he's not happy his foot tall grass doesn't look perfect, not much i can do it's a foot tall!!!!

Needless to say we dropped him. he said he'll find someone cheaper my partner said more power to you and left..we agreed to never go back there again or support his business by buying gas or going in his convenience store.
Reply With Quote
  #17  
Old 04-22-2013, 06:55 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Ryan's Lawn Care View Post
I went home for the weekend because school was closed friday and had 4 residential yards and two gas stations. Well the one is an exon and every time we go there it's an issue. This was the first time mowing there this season and the owner comes out and gives me a bunch of lip because he's not happy his foot tall grass doesn't look perfect, not much i can do it's a foot tall!!!!

Needless to say we dropped him. he said he'll find someone cheaper my partner said more power to you and left..we agreed to never go back there again or support his business by buying gas or going in his convenience store.
Is the one your talking about in Bowie???
Reply With Quote
  #18  
Old 05-02-2013, 09:12 AM
Chilehead's Avatar
Chilehead Chilehead is offline
Member
 
Join Date: Nov 2009
Location: Stockbridge, GA
Posts: 77
Rep Power: 5
Chilehead is on a distinguished road
Default

Customers need to be told politely, "I run a business, not a charity". If they can't handle that, so be it.
__________________

Reply With Quote
  #19  
Old 05-02-2013, 11:15 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Chilehead View Post
Customers need to be told politely, "I run a business, not a charity". If they can't handle that, so be it.
Well said! I am having a meeting with one on Friday to tell her to find someone else. She seems to think I'm her personal gardener and can call me every time she needs something planted. But when it comes to payment, I get post dated checks
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Client won't pay...
WesleySnips
Yesterday 02:53 PM
Yesterday 08:21 PM
by SGlawncare
6 113
"Price...
Mr. Mow
Yesterday 03:21 PM
Yesterday 05:52 PM
by Mr. Mow
2 95
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
Yesterday 03:09 PM
by Mr. Mow
4 536
Business Name
sanchez5
10-28-2014 11:55 PM
Yesterday 02:15 PM
by Steve
8 245
Pavers
crieg122
10-28-2014 02:49 PM
Yesterday 02:09 PM
by Steve
5 221
Difference between lawn...
sanchez5
10-29-2014 04:20 PM
Yesterday 02:08 PM
by Steve
2 158
Gie-review / What's new...
ExtremeLawncareServices
10-25-2014 09:19 AM
Yesterday 02:04 PM
by Steve
6 427
My Newest Toy (B.P....
Dan Tanner
10-23-2014 05:50 PM
10-29-2014 12:26 PM
by Steve
6 519
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-28-2014 11:08 PM
by SGlawncare
4 872
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-28-2014 02:51 PM
by Steve
1,193 341,046
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-28-2014 02:38 PM
by Steve
14 1,911
Business Cards
crieg122
10-25-2014 12:03 PM
10-28-2014 02:37 PM
by crieg122
4 388
Lawn Care business...
crieg122
10-23-2014 01:23 PM
10-28-2014 11:28 AM
by crieg122
15 699
So how do you guys...
Mr. Mow
10-26-2014 07:55 AM
10-28-2014 04:56 AM
by Billy Goat
2 327
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
10-27-2014 10:36 PM
by SGlawncare
12 1,245
new to the forum
madmedic8575
10-24-2014 02:52 PM
10-27-2014 12:14 PM
by Steve
1 338
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
10-26-2014 10:59 AM
by stevef1201
13 708
Leaf removal
madmedic8575
10-24-2014 04:14 PM
10-26-2014 07:45 AM
by Mr. Mow
5 473
raking leaves ?
robert8509
10-22-2014 09:19 PM
10-25-2014 12:09 PM
by biglee
10 614
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
10-25-2014 11:46 AM
by crieg122
6 612
hey everyone
robert8509
10-22-2014 08:16 PM
10-24-2014 11:07 PM
by robert8509
7 505
12 Years in Business!
Chilehead
10-23-2014 08:07 AM
10-23-2014 11:08 PM
by Chilehead
2 432
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
10-23-2014 05:55 PM
by biglee
13 761
Hi from SoCal
Jmoney
10-23-2014 11:29 AM
10-23-2014 12:51 PM
by Steve
1 391
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-23-2014 12:33 PM
by Steve
5 860
Pda
stevef1201
10-18-2014 02:05 PM
10-23-2014 06:12 AM
by ringahding1
4 685
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 749
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 717
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,709
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 1,000
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 858
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,969
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 588
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 2,182
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,674
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 558
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 625
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 1,081
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,607
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 808
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 659
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 1,000
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,300
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,706
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 1,014
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 740
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,872
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,863
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,997
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 874
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying article marketing bid billy goat brushcutter blades bush charge collections subcontractor decorating deliquentaccounts ditches employee problems equipment rental estimate exmark ferris first truck foreman georgia gopherhaul gravely growing a lawn care business honda how much to charge husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mechanic monthly mulch mulch price new business new mower ordinance podcast reo running a business scag scag v-ride search engine optimization seo shreaded snow snow plowing starting a business start up lawn care business steep lawns steve stihl theft of services toro trailer truck new used landscape walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:50 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:50 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy