Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Confrontations.


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 04-20-2013, 02:41 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by SNethercutt View Post
Ahhh the joys of dealing with the public.

I laid a flagstone patio for a lady, around 2,400 sq ft. We agreed on a price, it was around $13,000 for the whole job. When we laid the base and came back 2 days later I noticed something was digging in the yard and in the base but she didn't have a dog. I had no idea, thought it was a possum or armadillo. So we went ahead and worked the next week laying the patio. When we were done, I got my check for the remaining half of payment.

Two weeks later she sends me a text and say the patio is messed up and sent some picture which floored me.

That day I went to the job site and looked at the patio. Sure enough it was messed up. I told her we would fix it. I warranty all of my patios for 12 months.

3 days later we returned and it was messed up more, but this time it had rained the day before and I saw paw prints all over the place... I came to the conclusion that a dog had dug up the flagstone and then her watering the yard cause the leveling material to wash from under the rocks.

I took pictures and fixed the patio and didn't say a word to the customer.

3 days later another text about the patio. This time when I went to look at the patio I told her she needed to be there. And I took a copy of my with her.

We walked around the patio and I explained to her that a dog was digging up the patio and I wasn't responsible, that I'm only responsible for defects in materials and workmanship. She flew off the handle saying I don't have a dog. Told me to come inside with her and showed me her house... no dog. The neighbors also didn't have a dog big enough to dig up these rocks.

Well I ended up driving by her house the next night around 10:00 pm and sure enough a big lab in the front yard. So I stop around the corner and lure the dog to my truck and look at the tag around its neck. I get the number off of it and call the number the next day, come to find out her son lives with her and trains dogs and had this young, big lab that he takes with him everyday to work. He's a dog trainer. Now I figured out what happened to her patio.

I then called and told her what I found out and sent her a bill for fixing the patio. Another $1,300. She said she wasn't paying it.

I had my then lawyer send her a nice letter. He called me 3 weeks later and said he had a check for me.

Don't let your customers push you around. And keep everything in writing. Emails and text. Write down notes from your conversations with your customers. They come in handy. And never do work to the house unless your dealing with the owner.
You may have won the trophy for the biggest A-Hole Customer!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 04-20-2013, 07:16 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 4
SNethercutt is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It was a lady.. i knew women were deceptive but damn!!!! She is a nice lady but with the patio she maxed out her budget on her daughters wedding, it was at the house actually on the patio. And she couldn't afford, so she said, to pay to have it fixed... so she lied. I found this out through the lady who cut her hair. Because I now the hair lady's yard. Lol
Reply With Quote
  #13  
Old 04-21-2013, 12:53 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 8
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by LawnBoy0311 View Post
Any stories Steve1201? We all have different Coulda Woulda Shoulda's or This is what I do...but lets keep to the thread. Share some stories with us! I know you have got to have some good ones from the loonies down in FL!
Because I do this, (written contract spelling out everything) I have not had any residential customers for big extra work, They realize I what I am and am not going to do for the price, and anything extra is billed at 50 dollars per man hour. This scares them off, especially if they are used to screwing contractors.
My commercial customers get exactly what they want, and paid for, and could not be happier. I do sometimes do extra stuff that should have been included but for whatever reason was missed, (usually only a hour or two of labor). Companies that I have worked for have become good maintenance customers, and good referring people.
Reply With Quote
  #14  
Old 04-22-2013, 12:32 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,035
Rep Power: 10
Steve has disabled reputation
Default

Quote:
My wife did bring up a good point though....I missed the opportunity to upsell. I need to work on that!
Is that because it was too confusing on what was going on or do you feel it would have just been too much of a pain in the butt to add any further complexity to the situation and you just wanted to get in and out?

Would it be worthwhile to send a letter or a postcard or even an email to the son now and share with him your thoughts on the upsells he could use?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #15  
Old 04-22-2013, 12:40 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Is that because it was too confusing on what was going on or do you feel it would have just been too much of a pain in the butt to add any further complexity to the situation and you just wanted to get in and out?

Would it be worthwhile to send a letter or a postcard or even an email to the son now and share with him your thoughts on the upsells he could use?
I think it was because I was so frustrated with the whole thing. I was close to getting in the truck and leaving!

I'll send the guy a "thank you" card just to keep up with high customer service, and in hopes of not getting a bad name.
Reply With Quote
  #16  
Old 04-22-2013, 03:21 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 5
Ryan's Lawn Care is on a distinguished road
Default

I went home for the weekend because school was closed friday and had 4 residential yards and two gas stations. Well the one is an exon and every time we go there it's an issue. This was the first time mowing there this season and the owner comes out and gives me a bunch of lip because he's not happy his foot tall grass doesn't look perfect, not much i can do it's a foot tall!!!!

Needless to say we dropped him. he said he'll find someone cheaper my partner said more power to you and left..we agreed to never go back there again or support his business by buying gas or going in his convenience store.
Reply With Quote
  #17  
Old 04-22-2013, 06:55 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Ryan's Lawn Care View Post
I went home for the weekend because school was closed friday and had 4 residential yards and two gas stations. Well the one is an exon and every time we go there it's an issue. This was the first time mowing there this season and the owner comes out and gives me a bunch of lip because he's not happy his foot tall grass doesn't look perfect, not much i can do it's a foot tall!!!!

Needless to say we dropped him. he said he'll find someone cheaper my partner said more power to you and left..we agreed to never go back there again or support his business by buying gas or going in his convenience store.
Is the one your talking about in Bowie???
Reply With Quote
  #18  
Old 05-02-2013, 09:12 AM
Chilehead's Avatar
Chilehead Chilehead is offline
Senior Member
 
Join Date: Nov 2009
Location: Stockbridge, GA
Posts: 373
Rep Power: 7
Chilehead is on a distinguished road
Default

Customers need to be told politely, "I run a business, not a charity". If they can't handle that, so be it.
__________________
integritylawnpro.com
Reply With Quote
  #19  
Old 05-02-2013, 11:15 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by Chilehead View Post
Customers need to be told politely, "I run a business, not a charity". If they can't handle that, so be it.
Well said! I am having a meeting with one on Friday to tell her to find someone else. She seems to think I'm her personal gardener and can call me every time she needs something planted. But when it comes to payment, I get post dated checks
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
Today 02:23 PM
by Andy S.
16 2,033
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
Today 10:09 AM
by joshp
5 321
fliers
joshp
08-19-2016 03:23 PM
Yesterday 07:52 PM
by Chilehead
3 83
Snow Plow
acrajchel
08-17-2016 10:21 AM
Yesterday 11:21 AM
by Steve
5 111
Breaking into commercial...
SGL1
08-19-2016 07:02 AM
08-21-2016 01:52 PM
by Chilehead
6 115
Quarter Acre Woodland...
ew411
08-16-2016 06:50 AM
08-18-2016 12:25 PM
by Steve
4 106
Bidding Bushhogging
acrajchel
08-15-2016 11:52 AM
08-17-2016 05:32 PM
by acrajchel
4 110
Hello From the Florida...
KevinShuman
08-15-2016 08:57 PM
08-16-2016 01:52 PM
by SC93
2 94
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
08-16-2016 12:42 AM
by SC93
5 381
A quick Intro
BLE
08-14-2016 05:17 PM
08-15-2016 10:54 AM
by acrajchel
2 102
New Customer - Gettting...
acrajchel
08-05-2016 05:00 PM
08-15-2016 10:52 AM
by acrajchel
4 364
helping out a friend set...
Doug D
08-13-2016 11:33 AM
08-15-2016 09:45 AM
by Steve
1 118
Small bed job
Bradcook21
08-09-2016 09:52 PM
08-10-2016 03:51 PM
by Steve
1 228
Hello from NoVa
jtwlawn
08-03-2016 11:20 AM
08-09-2016 10:45 AM
by jtwlawn
4 362
How much to charge for...
jymie
03-31-2013 05:59 PM
08-08-2016 04:33 PM
by Steve
27 6,568
Needing a website built
burtle
06-17-2015 09:02 AM
08-07-2016 10:21 AM
by Just for Cuts
18 19,693
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-07-2016 08:44 AM
by Lawnline
5 1,743
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
08-07-2016 08:37 AM
by Lawnline
8 11,194
Hey guys! Greetings from...
thegardener
08-05-2016 05:45 AM
08-05-2016 03:26 PM
by Steve
1 284
First Time Bidding-Need...
capitallawncrew
08-01-2016 08:30 AM
08-03-2016 09:52 AM
by Steve
3 402
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
08-01-2016 08:28 PM
by ExclusiveLawns
7 3,744
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
07-31-2016 10:36 AM
by joshp
13 5,888
Now Hiring Just South of...
Chilehead
07-27-2016 11:38 AM
07-27-2016 11:38 AM
by Chilehead
0 359
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
07-26-2016 11:22 PM
by Chilehead
11 662
Hi everyone!
greenwavemedia
07-25-2016 03:22 PM
07-26-2016 11:21 AM
by Lawnline
2 375
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-26-2016 11:12 AM
by Lawnline
6 983
Z246 Deck change question
JohnsLawnCare
07-25-2016 01:47 PM
07-25-2016 06:38 PM
by Steve
1 356
DIY Sprayer
acrajchel
07-25-2016 09:13 AM
07-25-2016 06:36 PM
by Steve
1 348
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
07-25-2016 06:20 PM
by Steve
15 923
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
07-25-2016 02:49 PM
by greenwavemedia
9 1,841
» Popular Tags
apartment become an entrepreneur best mower be your own boss bidding break business business education business help business management complex contractor hacks contracts deck lift dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care safety scag snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:13 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:13 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy