This is one of the reasons real world experience pays off. If you worked a few jobs before starting your business you would have first hand experience. Its cool to see kids starting a business but theres so much their lacking by not working in the field.
I know when I worked for a company it was all about numbers. Customer retention wasnt a big deal because it was as easy to find a new one to please a existing one. I do the complete opposite to a extent.
I try to have exellent customer service because I could have said this is where the dirt will go because that was what was agreed on instead she choose to move it and it resulted in a tore up yard.
I have had the business since 2008 so my main services are built up ( lawn care/mAnence) so now I am working on trying to add a few more services