Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > Tree Care, Irrigation, Landscaping, Hardscapes

Tree Care, Irrigation, Landscaping, Hardscapes
Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.

medium or fine bark


Tree Care, Irrigation, Landscaping, Hardscapes

Discuss issues dealing with landscapes, hardscapes, exterior landscape lighting and lighting fixtures, lawn irrigation, sprinklers, sprinkler heads, mulch, retaining walls, etc.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-07-2013, 09:58 PM
tk4454 tk4454 is offline
Member
 
Join Date: Mar 2013
Posts: 62
Rep Power: 3
tk4454 is on a distinguished road
Default medium or fine bark

I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-07-2013, 10:11 PM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
Reply With Quote
  #3  
Old 04-07-2013, 10:42 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by SNethercutt View Post
Go with whats on the supply list. It is up to the customer to read and amend it, before work starts.
No harm in asking. I assume there is zero difference in cost between the two grades of mulch? Just give her a quick ring, it will show you are considerate and have the customer in mind.
Reply With Quote
  #4  
Old 04-07-2013, 10:45 PM
Sprinkler Buddy's Avatar
Sprinkler Buddy Sprinkler Buddy is online now
Senior Member
 
Join Date: May 2011
Location: Florida
Posts: 748
Rep Power: 5
Sprinkler Buddy is on a distinguished road
Default

While the above is true, it cost nothing to take the time to confirm it with the customer. You'll wish you had if the customer is unhappy with what's delivered after the fact.
__________________
Don't Keep Replacing Lawn Sprinkler Heads
Protect them with "Sprinkler Buddy"
CLICK HERE > http://www.sprinklerbuddy.com
Reply With Quote
  #5  
Old 04-07-2013, 10:58 PM
ratchetmaster2 ratchetmaster2 is offline
Senior Member
 
Join Date: Mar 2012
Posts: 185
Rep Power: 4
ratchetmaster2 is on a distinguished road
Default

Quote:
Originally Posted by Sprinkler Buddy View Post
You'll wish you had if the customer is unhappy with what's delivered after the fact.
This is a non-issue because the medium mulch was agreed upon.
We shouldn't constantly be scared of the customer being unhappy. Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Reply With Quote
  #6  
Old 04-08-2013, 04:06 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,361
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I gave a customer a supply invoice with medium grade bark on it, and she said to go ahead with it, but I feel like I never asked to see which type grade bark she wanted, should I call her and ask her, or go with the medium like is written in supply invoice?
Very interesting question. Since you showed her in the invoice what grade it would be, I would just go with it.

Most people won't know or care that there are different grades. Those that are picky will probably tell you exactly what they want.

Sure you can get into a conversation with a customer about stuff like that, but then I'd fear they would get one grade they thought they wanted. You'd have the job done and then they would be saying 'hmmmm I think I made a mistake and want the other grade.'

Let us know which way you decide to go with.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-08-2013, 08:43 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 3
GreenBlue is on a distinguished road
Default

Quote:
Originally Posted by ratchetmaster2 View Post
Our jobs are to make the customer as happy as possible, but it's impossible to please everyone.
Really? Are you sure about that? Finally someone notices that and its not just me!
Reply With Quote
  #8  
Old 04-08-2013, 08:44 PM
GreenBlue's Avatar
GreenBlue GreenBlue is offline
Senior Member
 
Join Date: Feb 2013
Location: Kansas
Posts: 248
Rep Power: 3
GreenBlue is on a distinguished road
Default

You'd better double check with the customer, otherwise you are gonna look like a fool having the wrong product, and you'll be out the money for replacing it too, because if its wrong the customer isn't going to be very happy and you'll have to change something to make them happy.

Last edited by GreenBlue; 04-08-2013 at 08:47 PM.
Reply With Quote
  #9  
Old 04-09-2013, 12:00 AM
SNethercutt SNethercutt is offline
Senior Member
 
Join Date: Mar 2013
Posts: 202
Rep Power: 3
SNethercutt is on a distinguished road
Default

Rule of thumb. Always do what's on to paperwork. That's what's in black and white. Any changes should be done in writing! Otherwise a sorry customer knowing you wrote medium could tell you verbally I want fine and when you lay fine say I thought you charged me for medium thatsbwhat the paper says.

I don't know how big the job is. But in bigger jobs always always always make sure what's being done is written down!!!
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Big FINE for telemarketing! Steve Lawn Care Marketing & Post your marketing material for review! 6 03-27-2008 10:12 PM
Fine Tuning tiedeman General Business Discussions 0 01-31-2007 08:19 PM
How to fine tune your bid pricing. Steve General Business Discussions 0 04-05-2005 09:14 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Share your stolen...
SGL1
05-27-2015 09:05 PM
Today 05:51 AM
by Just for Cuts
8 107
Hello All
HappyGrass
05-27-2015 10:10 PM
Today 05:05 AM
by Sprinkler Buddy
3 72
big job for me....need...
holymoly
Yesterday 06:15 AM
Today 03:42 AM
by holymoly
4 96
What a JERK!
Chilehead
05-06-2015 08:13 AM
Yesterday 03:13 PM
by HappyGrass
16 805
5 things you would...
Steve
09-11-2008 08:53 AM
Yesterday 03:02 PM
by HappyGrass
5 2,153
how to make customers...
Bradcook21
05-27-2015 05:04 PM
Yesterday 12:31 PM
by Steve
5 120
Equipment dealers
mattthelawnguy
05-21-2015 04:33 PM
Yesterday 12:20 PM
by Steve
6 208
Things your lawn care...
Steve
05-27-2015 11:48 AM
05-27-2015 11:48 AM
by Steve
0 64
I can't believe people...
ExtremeLawncareServices
05-25-2015 10:29 AM
05-27-2015 11:45 AM
by jrs.landscaping
9 261
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
05-27-2015 11:35 AM
by Steve
5 194
Pissed off customers
stonegatedesigns
05-26-2015 05:29 PM
05-27-2015 11:26 AM
by Steve
3 131
Great start to the season
jcurr33
05-25-2015 08:49 PM
05-26-2015 01:50 PM
by Steve
2 98
uploading video on here?
holymoly
05-24-2015 08:13 AM
05-26-2015 01:37 PM
by Steve
2 101
new here ! need help
pgrace
05-23-2015 11:29 PM
05-26-2015 01:35 PM
by Steve
1 116
What's your next...
Steve
05-15-2015 11:54 AM
05-26-2015 01:25 PM
by Steve
14 411
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
05-26-2015 01:22 PM
by Steve
5 231
More Rain or Less?
Steve
05-20-2015 12:06 PM
05-24-2015 04:37 PM
by SGL1
12 301
Irrigation
pboy8634
02-21-2010 12:46 PM
05-22-2015 10:05 PM
by biglee
25 8,486
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
05-22-2015 09:58 PM
by biglee
37 9,218
Peace garden ideas
SGL1
05-13-2015 03:15 PM
05-21-2015 07:51 PM
by avetslawncare
16 546
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,891
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 842
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 390,325
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 144
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 245
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 2,053
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 254
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 182
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 299
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 734
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,542
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 326
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 551
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 676
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 543
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,150
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 1,063
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,099
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 451
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 472
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 375
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 508
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 377
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 4,053
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 1,074
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 316
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 372
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,157
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 398
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 435
» Popular Tags
aerocore apartment bid apartment lawn care estimate applying auger billy goat brushcutter blades blowout bush commercial curb appeal services deliquentaccounts demonstration ditches door hangers employee problems equipment rental estimate facebook foreman free advertising google growing a lawn care business how to husqvarna jobs john deere quik trac landscape landscape services landscaping training lawn lawn care lawn care busines plan managing a lawn care business marketing more customers business mr dave mulch new business patio install per hour service pricing pto scag secrets to landscaping sell the vision shell shreaded small engine repair snow plowing sq ft square foot starting a lawn care business steep lawns swzt theft toro toro grand stand tractor auger trailer trailer mate pro tree trimmer rack up sell employee web design website website design winterization wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:55 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:55 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy