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General Business Discussions A place to talk about general business discussions.

Sample Cuts???? Are you kidding me?


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  #11  
Old 04-05-2013, 08:04 AM
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Yes one time cuts can be very profitable.........

I have one I do every year when this customer goes on vacation...It's a very nice country property and the lawn area is about 2 acres give or take...

The first time I met with them I told them I would do it for $100.00, every time I have mowed it so far they have paid me extra...

Last year was $150.00


Word of advice !! don't leave money on the table guys..............
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  #12  
Old 04-05-2013, 08:16 AM
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Quote:
Originally Posted by ratchetmaster2 View Post
It was a joke
LOL Joking about about what?
Weekly/biweekly mowing is a maintenance package not a one time service.
First mows takes longer, lets say the lawn is ready for a mow you still have to walk the lawn, quote and talk to the customer. oh and find the house.
One time services start at one hour
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Old 04-05-2013, 09:32 AM
ratchetmaster2 ratchetmaster2 is offline
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I don't see why you wouldn't take the business of a one-time cut? I'm not saying to put the one-time cut above priority of your regularly paying customers, but money is money. Why would you turn down money like that?

A one-time cut takes just as long (maybe a tad bit longer) than cutting it regularly, but you can charge a good bit more.
Why would you turn the guy down on the phone? You totally lost the opportunity to sell yourself to him. You could have gone out there, charged 1.5x your normal rate, and then convinced him into signing up for the rest of the year. When he saw how good his lawn looks he would say to him self "wow, this guy did a good job...I should have my lawn look like this every week"

When you turn someone away for something like this, all you're doing is giving money to your competition and making them stronger.
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Old 04-05-2013, 10:11 AM
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Quote:
Originally Posted by LawnBoy0311 View Post
It wasn't a joke and I already thought of something like this.

Lets say my one time cut is $45 and my biweekly is $35. I thought of charging the one time cut of $45 and if he goes with me the rest of the year, I'll discount his second cut to $25 to make up the difference of the one time cut price. The reason I didn't was because he seemed like a PITA and I don't want that this year.
Makes sense.
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Old 04-05-2013, 10:41 AM
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Quote:
Originally Posted by ratchetmaster2 View Post
I don't see why you wouldn't take the business of a one-time cut? I'm not saying to put the one-time cut above priority of your regularly paying customers, but money is money. Why would you turn down money like that?

A one-time cut takes just as long (maybe a tad bit longer) than cutting it regularly, but you can charge a good bit more.
Why would you turn the guy down on the phone? You totally lost the opportunity to sell yourself to him. You could have gone out there, charged 1.5x your normal rate, and then convinced him into signing up for the rest of the year. When he saw how good his lawn looks he would say to him self "wow, this guy did a good job...I should have my lawn look like this every week"

When you turn someone away for something like this, all you're doing is giving money to your competition and making them stronger.
Maybe you missed the post where he said he was already working 6 days a week?
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Old 04-05-2013, 05:09 PM
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Could you say something like, well we don't offer one time free cuts but we would like to offer you an opportunity to review our work and let us know after we cut your lawn, if you have any particular points you would like us to pay extra special attention too.
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Old 04-05-2013, 05:22 PM
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Quote:
Originally Posted by Steve View Post
Could you say something like, well we don't offer one time free cuts but we would like to offer you an opportunity to review our work and let us know after we cut your lawn, if you have any particular points you would like us to pay extra special attention too.
He wasn't asking for free, he was saying he will pay once, and if he likes it, he will stay with me. I heard this song and dance before.

The only thing that held me back from any second cut discounts was the fact that the first cut was a "trial" cut, and a chance to earn his biweekly business. After that he could kick me to the curb at any time. We all know biweekly cuts never look good and I will most likely get canned. I'd rather fill his slot with a better customer.
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Old 04-06-2013, 10:48 PM
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Unless this is a rather nice home with an immaculate lawn where the owner wants to see precise striping pattern, or something, WHAT does he need to "see"?

grass not cut.
grass cut.

How's that look?




Sheesh.
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Old 04-07-2013, 12:21 AM
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Quote:
Originally Posted by Hedgemaster View Post
Unless this is a rather nice home with an immaculate lawn where the owner wants to see precise striping pattern, or something, WHAT does he need to "see"?
It is silly, I know. But I can understand where the homeowner might be thinking. Not all landscapers offer the same quality of a cut. If he is going to pay $40 or $50 for some lawn mowing, I'm sure he wants to find the best crew before making a commitment. I'm not justifying "sample cuts", but we all know there are those guys that show up in a 1985 F150 with a 20 y/o Murray push mower and call themselves "landscapers".

I wouldn't be happy to deal with this sample BS either, but a little understanding never hurt
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Old 04-08-2013, 06:29 AM
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Quote:
Originally Posted by ratchetmaster2 View Post
It is silly, I know. But I can understand where the homeowner might be thinking. Not all landscapers offer the same quality of a cut. If he is going to pay $40 or $50 for some lawn mowing, I'm sure he wants to find the best crew before making a commitment. I'm not justifying "sample cuts", but we all know there are those guys that show up in a 1985 F150 with a 20 y/o Murray push mower and call themselves "landscapers".

I wouldn't be happy to deal with this sample BS either, but a little understanding never hurt
But there are other ways to approach it. I've had a few customers ask me what kind of mowers I use before I even give them a quote. They ask for the exact reason you said- showing up with a push mower.

This guy reminded me of the customers that call and say "We are accepting bids this year, would you like to put one in?" I never count on those types to go with me, they are only going to go with the cheapest price.
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