Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

"can you cut it shorter and bag?"


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-10-2013, 11:44 AM
aduttonater aduttonater is offline
Member
 
Join Date: Apr 2010
Location: Tucson, Arizona
Posts: 92
Rep Power: 7
aduttonater is on a distinguished road
Default

This is where you have to portrait yourself as the expert. Obviously he doesn't know squat about mowing lawns, or he wouldn't be calling you to do it.

If what you believe is true, then don't be afraid to tell him how you feel. Let him know that he may come off more appealing to his guests by having a nicer lawn that is cut at 2.5'' and not 1.5. Let him know he's wrong, but you can fix that for him.

If he says no, just ask him one more time if you can do it once and see if it looks better. If he still says no, then just do what he says and keep getting paid.
__________________
It takes at least two steps to be 3 steps ahead!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-10-2013, 04:49 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 5
Grass Doctor is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
depending on what type of grass some grasses benefit from scalping to recover from winter dormacy as (bermuda grass and zoisia) i usually keep bermuda around 1.5 to 2 inces higth and san agustine arround 3 to 3.5 i will never even dare to scalp st.agustine or centipide. acctually im about to start scalp the customers that have bermuda grass just part of my lawn maintenance plan
Reply With Quote
  #13  
Old 03-21-2013, 09:33 AM
rockymtnnut rockymtnnut is offline
Member
 
Join Date: Mar 2013
Posts: 61
Rep Power: 4
rockymtnnut is on a distinguished road
Default

Quote:
Originally Posted by Von Bobbeh View Post
I have a new customer, he's a good customer aside from the fact that he balked at me mowing at 2.5" and mulching and wants it at 1.5" bagged.

I tried to explain how cutting grass to low damages the plant and makes it more susceptible to weed infestation but he seems very set in his position.

I personally HATE hacking grass shorting than 2" - none the less bagging it but it's a easy-to-mow yard only 2 miles from where I live so I'd be a fool to drop service, the guy appears to be very social and I'd love to get his yard to full potential I know I can get referals from it.

Should I keep trying to convince him of the benefits of a taller lawn? or should I just remedy the problems with chemicals and de-thatching and make more money off his stubbornness?

Or am I the crazy one? Do any of you guys mow shorter than 2.5"? I was under the impression 2.5" was a little short to begin with.
Give him what he wants. I keep my lazer at 3.5 . Take a pic of another you cut and show him how taller looks so much better. I try to make bagging so cost prohibitve that they never do it.
Reply With Quote
  #14  
Old 04-18-2013, 06:38 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 5
Von Bobbeh is on a distinguished road
Default

"Hi ___, I need to inform you I will not mow your lawn "short". The recommended height for pacific north west lawn grass is 3" and you found 2.5" to be unacceptably long. It is a matter of principal that I won't knowingly preform inferior work.

I am sorry I waited so long to tell you this, but this is where I stand."

Let's see what he has to say, at this point I am already quite busy so I could care less if he balks
Reply With Quote
  #15  
Old 04-22-2013, 11:32 AM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 5
Von Bobbeh is on a distinguished road
Default

He replied


Quote:
Bobby,

my wife and i were pleased the last time you cut our grass at 2 1/2 inches. If your not willing to do that again please let us know so i can find some that will. I think its poor business to tell a paying customer that you solicited that you are not interested in compromise of their own yard. I believe what a customer wants and willing to pay for at their own home is their choice and i have paid you well and above what you have quoted us. Please let us know if you will be back to mow and weed or not. If you are not willing to cut our grass and 2 1/2inches i understand. have a good day



M___ B___
I replied

"
Quote:
Mark,

You were happy with 2" last time because you convinced me to cut it shorter.

It's bad business I'm sure - but you don't tell a machanic how to fix a car or a painter how to spray paint. My mower is set to 3" and doesn't go lower for any reason other then dethatching for a reason.

From you previous reaction(s) I genuinely do not think you would be happy with that height so you should find another lawn guy, one who is less awnry than myself.

Sorry for the trouble,

-Bobby
"

And then his wide emailed me...

Quote:
Hi Bobby,

I would like to ask if you could please come cut my lawn, pull a few weeds.

Mark has moved out and we are divorcing, I am 100% ok with the length of the grass you are suggesting.

Please let me know if you are still willing ot do this and what it will cost me and I will have the lawn ready for you when you are able to come.

Thanks

L____ B___
GREATEST DAY EVAR.
Reply With Quote
  #16  
Old 04-22-2013, 03:36 PM
Ryan's Lawn Care Ryan's Lawn Care is offline
Member
 
Join Date: Sep 2011
Location: Maryland
Posts: 39
Rep Power: 5
Ryan's Lawn Care is on a distinguished road
Default

^Wholy crap!!! that took a turn i didnt see coming lol she kicked out the control freak. He probably complained about her cooking and said she made her steaks to thick lol
Reply With Quote
  #17  
Old 04-22-2013, 04:10 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Ryan's Lawn Care View Post
^Wholy crap!!! that took a turn i didnt see coming lol she kicked out the control freak. He probably complained about her cooking and said she made her steaks to thick lol
She was baking at 350 and not 345.
Reply With Quote
  #18  
Old 04-22-2013, 11:11 PM
Von Bobbeh's Avatar
Von Bobbeh Von Bobbeh is offline
Senior Member
 
Join Date: Apr 2012
Posts: 166
Rep Power: 5
Von Bobbeh is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
She was baking at 350 and not 345.
Truth is stranger than fiction.
Reply With Quote
  #19  
Old 04-23-2013, 05:34 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
She was baking at 350 and not 345.
I gave my wife a black eye last time she did that. She learned her lesson.


Clearly she's now single, are you? Wheres WAT5150???? I know hes got some funny things to say!

Last edited by LawnBoy0311; 04-23-2013 at 05:36 AM.
Reply With Quote
  #20  
Old 04-23-2013, 11:06 AM
rockymtnnut rockymtnnut is offline
Member
 
Join Date: Mar 2013
Posts: 61
Rep Power: 4
rockymtnnut is on a distinguished road
Default

I would like t give you some advice give them what they want. Explain fully what it will do then cut it exactly how they want it. Then see how it goes. If they want it bagged make it cost prohibitive. Do not argue with the owners its allways bad for buisness.
When its all done now sell them on herbicide and fungicide to keep there lawn alive.

Last edited by rockymtnnut; 04-23-2013 at 11:10 AM.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
"Part Timers", "Low Ballers" & Self Employed doug1980 General Talk 43 01-27-2015 08:01 PM
toro ss4200 time cutter "kols ingine" Grass Doctor Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 9 06-12-2012 07:10 PM
Have you seen "Simply Mowing" door hanger/flyer template? akg62 Starting a lawn care business. 1 04-17-2009 02:02 PM
NEEDED: 1 landscaping company to profile LocalAdLink's "Geo-targeting" advertising Green_Day Promote your products or services 10 04-08-2009 09:48 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Yesterday 09:38 AM
by SC93
9 169
Newbie
Jhoell
Yesterday 03:28 AM
Yesterday 03:28 AM
by Jhoell
0 36
Business Overload
Chilehead
05-06-2016 09:27 PM
Yesterday 01:27 AM
by SC93
14 709
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
06-24-2016 07:26 PM
by acrajchel
9 10,085
Exmark Turf Tracer
acrajchel
02-01-2014 11:34 AM
06-24-2016 07:23 PM
by acrajchel
5 2,114
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-24-2016 06:59 PM
by acrajchel
7 3,022
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
06-24-2016 06:48 PM
by acrajchel
2 1,375
Checmial Applications
acrajchel
06-24-2016 06:44 PM
06-24-2016 06:44 PM
by acrajchel
0 35
Ybravo 25 mowers
SGL1
06-11-2016 09:52 AM
06-21-2016 03:44 PM
by acrajchel
5 278
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-17-2016 08:46 AM
by SGL1
10 369
Help a Brother Out -...
Hedgemaster
01-23-2012 04:19 PM
06-17-2016 08:28 AM
by SGL1
94 34,428
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
06-17-2016 06:08 AM
by SGL1
20 829
anyone interested in a...
GoGreenerKS
06-16-2016 01:00 PM
06-17-2016 02:58 AM
by SC93
4 162
Prolin
rmccutchan
05-21-2016 04:53 PM
06-16-2016 05:28 PM
by acrajchel
3 319
Laying new grass, Sod...
WarriorLandscapingCAN
05-23-2016 10:07 AM
06-16-2016 05:27 PM
by acrajchel
2 310
Is it too late?
Cpadgett
05-28-2016 09:10 AM
06-16-2016 05:24 PM
by acrajchel
6 423
Upgraded to a new mower
Stevenor92
05-17-2016 08:17 PM
06-16-2016 05:22 PM
by acrajchel
9 534
How can I fix my...
WarriorLandscapingCAN
06-10-2016 07:47 PM
06-16-2016 05:19 PM
by acrajchel
2 220
Need a lil help
Cpadgett
06-05-2016 09:51 AM
06-16-2016 05:17 PM
by acrajchel
5 349
help with sole...
greenbuds
03-24-2016 12:21 PM
06-16-2016 05:01 PM
by acrajchel
4 9,741
New Member from...
tiptoppmanager
06-15-2016 07:39 AM
06-15-2016 03:18 PM
by SC93
2 160
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-14-2016 08:16 AM
by poppyanne
1,252 437,883
Brand new fish pond
Flynn landscaping 2016
06-12-2016 09:53 AM
06-13-2016 11:21 AM
by Steve
1 138
Whats up??
Cpadgett
05-27-2016 10:57 AM
06-06-2016 08:46 PM
by Cpadgett
11 494
New Member from Texas
NathanR
06-02-2016 06:13 PM
06-03-2016 09:17 PM
by SC93
7 317
Edging Fad...
Tree geek
05-10-2016 11:29 PM
06-03-2016 07:02 PM
by SGL1
3 487
To mow weekly or Biweekly
WarriorLandscapingCAN
05-11-2016 04:09 PM
06-03-2016 06:42 PM
by SGL1
11 765
Your Time Lawn Care
yourtimelawncare
05-31-2016 01:12 PM
06-02-2016 10:11 PM
by SC93
2 282
» Popular Tags
become an entrepreneur best mower be your own boss break business education business help business management contractor hacks deck lift dethatcher edging entrepreneur entrepreneur education estimates fuel problems fuel pump half moon blade hydro jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawncare lawn mowing lawnservice lowering grade marketing mulch new business planting plowing raising grade residential lawn care richmond va richmond virginia lawn care roundup safety scag snowblower snow plowing snow shovel solo solo backpack sprayer sprayer start a business start a lawn care business start business start up swzt toro timecutter tree tree pics tree service video walk behind what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 06:37 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 06:37 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy