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Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

New customer welcome/thank you letter


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
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Old 03-18-2010, 10:54 PM
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Thumbs up New customer welcome/thank you letter

Does anyone hand out a packet or welcome letter to new customers?
If so, can i have a few examples of what is in them?
Thanks!
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Old 03-18-2010, 11:36 PM
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I was thinking of getting a bunch of presentation folders made with some Request forms, a coupon or two, all our services, our motto and our pledge..things of that nature

that or even a simple Thankyou card from hallmark would be nice...it also dosnt make it seem like your tring to sell your new customer more things..
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Old 03-19-2010, 03:50 PM
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There have been many discussions on here about 'welcome packets' or 'welcome kits'.

Here are some links to get you started:

http://www.gopherforum.com/showthread.php?t=7613&page=5

http://lawnchat.com/?p=269

and here are a bunch of articles on it

http://lawnchat.com/index.php?s=welcome+kit

Does this help?
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Old 02-10-2013, 07:49 PM
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I have never done this. Steve do you have any examples?
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Old 02-11-2013, 12:53 PM
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What are you looking to be doing? Creating a customer welcome kit, send out thank you letters?
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Old 02-11-2013, 05:16 PM
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Quote:
Originally Posted by Steve View Post
What are you looking to be doing? Creating a customer welcome kit, send out thank you letters?
I give out a thank you for business card. I would love to see some examples of new customer welcome kits. I think it is time to put one together.
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Old 02-12-2013, 12:05 PM
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Check out these discussions. Let me know if they help with examples.

http://lawnchat.com/lawn-care-busine...oming-kit.html

http://lawnchat.com/lawn-care-busine...tomer-get.html
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Old 03-04-2013, 10:57 PM
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Default Thank you's

I did my first service this year on Feb 8th. It was a grass parking lot of sorts. The person found me on CL. I did the job got the cash. My business cards were still at the printer so as soon as the cards were delivered I mailed out a Thank You card with a couple of my business cards in it. Since then every quote I do gets a Thank You card with a couple business cards in it. It's a nice touch and I believe it sets me apart form the other guys in the area.
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Old 03-05-2013, 01:04 PM
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That is fantastic! You gotta keep us posted on what kind of impact this has. Make sure you ask your new callers where they initially heard of you from so you can track all your marketing efforts.
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