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Dropped Customer - Feedback


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  #11  
Old 03-01-2013, 01:09 PM
LawnBoy0311 LawnBoy0311 is offline
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I have another good one for you guys that I forgot about....


I had yet another outstanding customer call me for a quote. I drive out there, take a look around, and email him my price and everything it includes. He writes back that it sounds great, and asks when I can start. I ended up going out there the next day. The grass was a bit long, but really no big deal at all.

So the day after I cut, he emails me and says he no longer needs my service. No explanation, nothing. He thanks me for the good customer service and asked if he could pay with a credit card.

I asked my usual question about customer service and what I can do to improve and this is what I got from him...

"Well, my wife says the grass was cut too short and she didn't like it. So we found someone else."

I cut the grass at 3". Is he effin kidding me?! I also took this one with a grain of salt.
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  #12  
Old 03-01-2013, 09:01 PM
Grass Doctor Grass Doctor is offline
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Quote:
Originally Posted by LawnBoy0311 View Post
I have another good one for you guys that I forgot about....


I had yet another outstanding customer call me for a quote. I drive out there, take a look around, and email him my price and everything it includes. He writes back that it sounds great, and asks when I can start. I ended up going out there the next day. The grass was a bit long, but really no big deal at all.

So the day after I cut, he emails me and says he no longer needs my service. No explanation, nothing. He thanks me for the good customer service and asked if he could pay with a credit card.

I asked my usual question about customer service and what I can do to improve and this is what I got from him...

"Well, my wife says the grass was cut too short and she didn't like it. So we found someone else."

I cut the grass at 3". Is he effin kidding me?! I also took this one with a grain of salt.
u should of just take a 1/4 of inch of what he had or o maybe just run the lawnmower over it to bend it
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