Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Starting a lawn care business.

Starting a lawn care business. How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.

Monthly Weekly or per service Billing


Starting a lawn care business.

How to start a lawn mowing business, lawn care business, or landscaping business. If you are starting a lawn care business, ask your questions here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-08-2013, 04:45 PM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default Monthly Weekly or per service Billing

I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.

Well it amazes me because shes old and always home and the shades were up, it's noon and the snow blowers roaring! So how can she not know I'm there?
I send her a invoice and always include a self addressed stamped return envolope making it very simple.
This is they same person that whats me to cut her lawn twice a month.
I only charge $ 35.00 for snow removal and $35.00 per cut but shes always questioning things like does the lawn need to be cut!

I know shes on her third company for services now because some bigger companys mow or blow just to bill but thats not me.
I work with my customers and shes the only one unhappy.
Maybe she should pre pay for services.
I don't do contracts and only have residential accounts and it's eaiser for me to come home do the invices and mail them out because Elderly people will try to tie you up for hours talking.

So how do you bill for services?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-08-2013, 09:03 PM
krzys666 krzys666 is offline
Member
 
Join Date: Dec 2011
Posts: 49
Rep Power: 3
krzys666 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
my residential customers get billed after each time.
commercial properties are on a contract
__________________
Krzysztof
Zawadzki Landscaping
203-212-2498

www.zawadzkilandscaping.com
http://www.facebook.com/ZawadzkiLandscaping
Reply With Quote
  #3  
Old 02-11-2013, 11:18 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I have a snow customer that is a pain, she wants me to bill mothly for her snow services but the last time she questioned if I did her snow the day I billed for.
How would you ideally like to handle it?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #4  
Old 02-12-2013, 07:55 AM
stansg1fresh stansg1fresh is offline
Junior Member
 
Join Date: Mar 2011
Posts: 11
Rep Power: 4
stansg1fresh is on a distinguished road
Default prepay

I think she may have to go to pre pay services.
This might be the only way she "gets It".
Reply With Quote
  #5  
Old 02-13-2013, 06:23 AM
patrick6411 patrick6411 is offline
Senior Member
 
Join Date: Jun 2012
Posts: 106
Rep Power: 3
patrick6411 is on a distinguished road
Default

If you have a phone with a camera snap a before and after image. Make sure to snap them at different areas, each time. Then include these images on your invoices that you mail out. I do this and have found that nobody questions if I have been to their property. This also builds a case if you ever have to take civil action against a property owner. This also allows you to photo areas that may need extra care. I have used these images to show customers before and after lawn care to keep them happy. The way you keep up with whose photos these are is keep a folder on your desk top and name them with the address. I keep a folders within the main folder titled with the address on my clients.
Reply With Quote
  #6  
Old 02-13-2013, 01:04 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 36,398
Rep Power: 10
Steve has disabled reputation
Default

What if you knocked on her door when you are done and have her sign a receipt that you were there?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 02-19-2013, 06:19 AM
grass guru grass guru is offline
Member
 
Join Date: Oct 2011
Posts: 43
Rep Power: 3
grass guru is on a distinguished road
Default

My advice... Fire her. If she is the only one causing a headache, why deal with it? You know its not you, or the service. A lot of old people like to gripe. I had one that wanted mulch, fertilizer, and lawn service, but needed it to be a certain budget. We finally agreed on services, and a monthly budget. (I installed a $500 mulch job for her in spring, and divided it out over 6 monthly payments, along w/weekly lawn service, and 1 fert/lime app). I tell every customer every spring, "I do not know the exact date or time of your service. Days and times may change the first month, as I add other customers, and my routes need to be modified. After 1 month, things should be settled down, and your service will be on the same day every week, or the day before, or day after depending on the weather. " Every customer understands this, and is fine with it. This specific customer had her lawn mowed on Thursdays for the first 2 weeks, then my route had to change, and she was then serviced on Mondays. First, she demanded that I set her sprinklers to only run 1x/week for 10 to 15mins, even though I told her that is not enough water for her lawn. She then demanded I cut her lawn at 1", which is the height her neighbor cuts his. I told her this was unhealthy for lawn since she is watering it so little, and cutting it that low will damage/dull my blades, and I will not cut it that short. She told me thats what her last lawn service said. Next, she demanded that I cut her lawn on Friday. Told her I was not in area, and it wasnt possible., so she said she will have to find someone who will cut it on Fridays (turned out best) She found a new service, and paid him his money, but still owes me over $250, and counting. Late fees add up quick. She sends me $50 every once in a while,but my point is, she wants, wants, wants, wants, and when its time to pay, she doesnt, doesnt, doesnt, doesnt, or cant. If a customer starts to become demanding, I will cut them off. Its not worth the hassle.

Also, its not worth it to knock on the door before you start service. They will talk forever, and ask for additional services "as a favor", or complain about your last visit.
As far as pics for each property, each time you service it? Are you a lawn service company, or a photography company? I might take a photo of problem areas in lawns for a before and after, or to verify a fungus, disease, or nutrition problem w/local extension office, but if a customer cant tell i mowed their lawn by the different direction of stripes, or the smell of fresh cut lawn, and they question it, its time to say goodbye. I dont have time, or energy to deal with it, or try to prove I was there. I tell customers i dont have time to play games. I will be there on my scheduled day to mow, and if the lawn needs mowed, I mow it, and invoice it. If it doesnt need mowed, I dont mow it. If you think it doesnt need mowed, and you can either text or email me, I would appreciate it. Otherwise, if I continuoisly drive to hour property, and it doesnt need to be mowed, I will have to charge a minor maintenance fee to recoupe some of my expenses. I have yet to have a customer complain about that. If I end up charging the maintenance fee, its usually only $5 or so just to pay for gas etc.
Reply With Quote
  #8  
Old 02-19-2013, 07:56 AM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

I think prepay is a good idea. But the best idea is to get rid of her. Not worth the headache or complaints. Fill her slot with someone who is willing to pay for services and who doesn't complain. I don't know how much time you spend dealing with her "problems", but you may even be able to fill her slot with 2 new customers!
Reply With Quote
  #9  
Old 02-19-2013, 09:54 AM
I Cut Grass LLC I Cut Grass LLC is offline
Junior Member
 
Join Date: Feb 2013
Posts: 12
Rep Power: 2
I Cut Grass LLC is on a distinguished road
Default

Unfortunately this is going to be the case for a lot of home owners- it's not limited to senior citizens. Customers will ask about billing/services even after they already asked you. Best thing you can do is to keep detailed notes on the visits for those customers who are high maintenance like that. Also, you may want to create a ticket system, something basic that you can put in his/her mailbox each time you come by. If necessary, you can take a photo too and email it to them when you are done- this is easy if you have a smart phone. Some customers might not be keen to email though. Monthly invoicing is common and the more serious you are and the more your business grows you'll find it's better. Unfortunatley you dont get your money as quickly this way but it also opens your time so you dont have to deal with recording money transactions as frequently. For those customers who are high maintenance it's best to have a written work agreement between you both. This is especially true for older clients- what would you do if he/she died and had a balance they owed? These are just some ideas but I am very familiar with what you are going through as I always have a handful of these clients each year. One more thing to think of /consider. As you probably know, when you are serivicing a specific property you are also advertising for your business b/c neighbors and passersby will see your quality of work and how you and your staff carry yourselves. Where the other/previous service providers failed you can succeed. Hope this perspective helps.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Weekly mowing...monthly pricing?? dirtbikekid Lawn Maintenance / Lawn Renovation 5 08-08-2012 03:29 PM
selling weekly service vs.bi-weekly lonestarlawn General Business Discussions 28 07-15-2012 11:10 PM
Customer Wanting to use credit card and monthly billing HDfromTX Starting a lawn care business. 12 05-04-2010 10:53 AM
Monthly Billing or Programs zachslawncare Starting a lawn care business. 4 04-01-2008 08:42 AM
how does monthly billing work CarrollContractors Gopher Software Support Archived Question & Answers - Read Only 1 09-12-2003 07:23 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 12:16 PM
by ExtremeLawncareServices
5 253
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 11:17 AM
by Steve
26 6,452
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
Today 11:13 AM
by Steve
4 232
Hello from CNY
arazucontracting
Yesterday 06:07 PM
Today 11:08 AM
by Steve
1 94
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:12 PM
by ExtremeLawncareServices
122 8,567
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 08:02 PM
by ExtremeLawncareServices
11 603
Not sure, but anyone do...
SnowRemoval2k14
Yesterday 12:10 AM
Yesterday 04:49 PM
by Steve
1 188
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 04:45 PM
by Steve
9 655
Mulching beds
Bradcook21
09-21-2014 07:43 AM
Yesterday 04:43 PM
by Steve
3 266
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 04:36 PM
by Steve
3 654
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 04:35 PM
by Steve
12 1,016
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 989
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,198
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,593
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 598
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,006
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 444
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 706
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,098
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 519
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 859
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 643
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,380
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,100
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,293
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 972
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 555
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 657
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 571
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,300
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,060
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,179
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 543
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 561
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,978
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 800
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,466
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,461
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 972
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,739
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,227
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,791
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 668
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,418
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,510
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 890
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,194
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,963
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,282
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 862
» Popular Tags
2wd apartment complex article marketing bid blades charge christmas lighting collections collections subcontractor commercial customers decorating ditches employee problems exmark ferris fundraiser georgia gopherhaul grass gravely growing a lawn care business hardscapes holiday lighting how much to charge installation kawasaki landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care seo lawn care website lawn care website seo leaf lighting brass outdoor lights marketing mow mulch new buisness past due podcast promotion pto redmax running a business savannah scag schedule seo small engine repair snow sprayer starting a business steep lawns stihl sulky theft of services top dresser toro trimmer rack truck new used landscape turfgrass consulting walk behind walker won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy