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Outdoor Power Equipment Discussion, Repairs, Buy or Sell Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?

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Outdoor Power Equipment Discussion, Repairs, Buy or Sell

Outdoor power equipment discussions. Questions on commercial lawn mowers, lawn mower, mower parts, lawn tractors, engines, edgers, trimmers, pole saws, aerators, hydro seeders, snow plows, chain saws, stump grinders, trucks and trailers?
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  #11  
Old 01-30-2013, 07:56 AM
Michaelslandscape Michaelslandscape is offline
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Tips for anyone wanting to get some reconditioned equipment from Lowes or Home Depot.
They work like this. A customer brings back a mower and says he / she doesnt like it, or it wont start, or some other excuse. Alot of the times people will come in, buy a mower, power washer, etc.. go use it for a couple of jobs they need it for then return it for any numbers of excuses. And Lowes and Home Depot have a pretty much no questions return policy.
So they get back a bunch of mowers, weed eaters, blowers, power washers that they cant sell as new anymore. So they send them off to the service dept. to get them checked out; they get sent back to the store and put in the returned or reconditioned section. Alot of the time a mower will get sent to the service dept. the service tech will look under the mower see it with grass caked all over the underside and say to himself "Im not messin with this ****! Then it gets sent back to the store as unrepairable and sold as "parts only" when there usually isnt anything wrong with it. And if there is something major wrong with it you just return it and say you changed your mind. Its worth spending an hour going over a $400 mower you picked up for $50.00 to see if it can be fixed for another $50.00. Look for the plastic zip-lock bag on these re-cons. It will have the service report in it. It will also say what the customer brought it back for; how much time Lowes or HD has aloted to repair it and the service techs report on what he did or didnt do. Usually if its going to cost more than $100.00 to repair it is sent back as un-repairable when actually it is repairable, just not for the amount of time and money its worth to a mega-company who will just write off the loss.
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  #12  
Old 01-30-2013, 11:15 AM
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  #13  
Old 01-30-2013, 11:56 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
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Neither store will honor warranties. There limited warranties. All are dependent on what the hour meter says. They have the right to refuse repairs. Youll have to pay transportation which will be half way across the county.

When one of my backpacks blew up. I was picking it up from the shop. He told me not to fix mine and buy new. He said Redmax has a 3 yr warranty. So I ask what it covers? The response was manufacture defects. So if it doesnt meltdown within a few hours use, your on the hook.
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Old 01-30-2013, 12:35 PM
LawnBoy0311 LawnBoy0311 is offline
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Quote:
Originally Posted by SECTLANDSCAPING View Post
Neither store will honor warranties. There limited warranties. All are dependent on what the hour meter says. They have the right to refuse repairs. Youll have to pay transportation which will be half way across the county.

When one of my backpacks blew up. I was picking it up from the shop. He told me not to fix mine and buy new. He said Redmax has a 3 yr warranty. So I ask what it covers? The response was manufacture defects. So if it doesnt meltdown within a few hours use, your on the hook.
Exactly true. When I bought my Toro, it didn't come with an hour meter. The warramty is for homeowner use. If they find out you use it for comemrcial use, the warranty is null and void. The mechanic (who is one of the shop owners) that brought it outside for me asked what I was using it for. I told him to cut a few houses I own. He laughed and said if it every goes down, just bring it back. Then he laughed and said well since theres no hour meter, I guess I'll never know what you use it for!

I'm sure home depot or lowes won't be as generous. BUT, with the amount of $$ it cost for a brand new machine, you can certainly make that money back.


Good luck.
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Old 01-30-2013, 01:11 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
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Quote:
Originally Posted by LawnBoy0311 View Post
Exactly true. When I bought my Toro, it didn't come with an hour meter. The warramty is for homeowner use. If they find out you use it for comemrcial use, the warranty is null and void. The mechanic (who is one of the shop owners) that brought it outside for me asked what I was using it for. I told him to cut a few houses I own. He laughed and said if it every goes down, just bring it back. Then he laughed and said well since theres no hour meter, I guess I'll never know what you use it for!

I'm sure home depot or lowes won't be as generous. BUT, with the amount of $$ it cost for a brand new machine, you can certainly make that money back.


Good luck.
Your dealing with a dealer and not a box store. Even the dealers I talk to about commercial machines were iffy with warranties. Its like if you hit a rock and damage a spindle. Its not covered because the factory didnt cause the problem. Your cylinder scored after 10 hours well your mix was wrong. Theres so many loopholes. You can deal with a dealer too. He has to deal with a distribution center. Those are the people that ship the mowers to the store. There might be 5 in the country.

I have read enough stories from people who own commercial machines. Its similar to what the big 3 car makers do. You have a 50,000 mile warranty but every repair is going to be a fight to get the automaker to fix. Youll end up paying and waiting for ever for a reimbursement. Even then $1000 repair on a $20000 car is worth it. A $1000 repair on a $2200 machine? You could put a new engine in a commercial mower for that.
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Old 01-30-2013, 01:37 PM
LawnBoy0311 LawnBoy0311 is offline
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Quote:
Originally Posted by SECTLANDSCAPING View Post
Your dealing with a dealer and not a box store. Even the dealers I talk to about commercial machines were iffy with warranties. Its like if you hit a rock and damage a spindle. Its not covered because the factory didnt cause the problem. Your cylinder scored after 10 hours well your mix was wrong. Theres so many loopholes. You can deal with a dealer too. He has to deal with a distribution center. Those are the people that ship the mowers to the store. There might be 5 in the country.

I have read enough stories from people who own commercial machines. Its similar to what the big 3 car makers do. You have a 50,000 mile warranty but every repair is going to be a fight to get the automaker to fix. Youll end up paying and waiting for ever for a reimbursement. Even then $1000 repair on a $20000 car is worth it. A $1000 repair on a $2200 machine? You could put a new engine in a commercial mower for that.
That makes a ton of sense. I'm still happy with my purchase, its done VERY well for me. I wouldn't hesitate to do it again. On the other hand, I never really looked at it like a car. Glad to know going forward when I upgrade!! Thanks Sect.
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  #17  
Old 01-30-2013, 02:46 PM
stevef1201 stevef1201 is online now
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The very fist problem I see with your post is -going to home depot to buy a zero turn! Go to a cammercial mower supplier and a real mower. It cost a lot, it lasts longer, cuts better, cuts faster, and is in the long run cheaper.
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  #18  
Old 01-30-2013, 03:32 PM
Greg'slawnandlandscape Greg'slawnandlandscape is offline
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If u get the optional lowes warrenty they will warrenty it for commercial use and there is no hour meter limit on all machines I bought mine in may and I did all the research on it (including warrenty specifications)
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  #19  
Old 01-30-2013, 11:21 PM
cpenn481 cpenn481 is offline
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I love the recon section myself. Got a 4cycle edger from it. It was dumb luck when I did. Up till then I didn't know about it. I stumbled by a row of equipment which had the edger in it. It was marked at 150 so I stopped to take a look. The story was somebody bought it and used it once but then sat and carbs gummed up. They put a new carb and blade on it. I told the guy I would give him 100 if he proved it runs. He pulled it once and it fired up. Was a cold daytoo as I recall. Has fired first pull every time since. I got a $450 machine for a hundred and couldnt be happier with it. I always cruise that row now. Ya just never know what you will find.
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  #20  
Old 01-30-2013, 11:34 PM
bruces bruces is offline
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we dont have a row like that up here ,the store jams all the returned crap outside into the back of the paver dept. ,and whenever I ask they say not for sale .All last summer there must of been 20 toro recyclers there amongst everything else and they wouldnt part with any of them .
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