Quote:
Originally Posted by stansg1fresh
I guess good for Texas but I have some questions from the bussiness side.
Part of what I do is tell the customer that I use Professioanal grade products. I have no problem telling them I use Anderson Turf Products Or Duocide Or Triplet or others and always use a sticker spreader with my liquid herbie sprays.
I think the use of Professional products In the long run saves cost and produces better results. Here a 50# bag of Anderson with Diemention cost about $16-18 dependinging on the voulume you buy and covers 12,000 k at 3lbs of nitrogen per 1,000k.
A 40# bag of duocide is about $28 and usage depends on if you are using the curative rate or the preventave rate.
I take the same approch with many products I use including grass seed , fungicides ect. People get pissed when you been out multiple times and the grass,trees and shrubs still looks like crap.
Why would a customer use your services if he can go out and buy Something like scotts 4 step and do it them selfs?
The hardest thing to get new customers is to get them to switch from their current lawn care provider as its just to easy to deal with the current provider even if it provides crap for service.
With everybody doing lawncare now you need a edge and that should be with quaility and service and the ability to educate your customers (IE mosquito sparys just don't kill mosquitos they kill every thing).
Sample questions a customer may ask you. I heard it all about other companies thats why I started doing it for my self.
Why does may neighbors grass look greener them mine and he uses X company?
The lawn guy sat in his truck and did nothing but still put a invoice on my door.
Can I walk on the grass after you fertilize it. Will it hurt my dog?
What if It rains?
I have a locked gate can you call ahead of time.
How long before I can let my dog out.
Did you ever work for a landscaper or lawn company before?
Whats your experience?
How are you at turf problems tree and shrub problems.
Where do you get your mower from? Who fixes it for you?
Why are you mowing or applying in the rain , why are you cutting the grass it has not rained in a month? ( nobodys ever asked me this one cause I don't do it) but other companies do to meet quota.
I understand that cost is a factor but that should no determine the results.
Not trying to be a nob trying to help.
|
Here are my replies to these questions:
Why does may neighbors grass look greener them mine and he uses X company?
Because they have not aerated this year at all also their grass is getting cut to short. Or let’s do a soil sample and find out what fertilizer we may need to apply to get you that same look. May be as simple as over seeding or a water plan. Your lawn requires 1” of water a week. Let me show you how to check if your lawn is getting that much.
The lawn guy sat in his truck and did nothing but still put an invoice on my door.
Hmmm. I don’t know about that company but when we come out we walk the property and take notes on how things are going. Even if your grass has not grown enough for us to cut, your yard still needs to have sticks or trash picked up. If I don’t get out of the truck then I am not charging you.
Can I walk on the grass after you fertilize it? Will it hurt my dog?
Depends on the fertilizer we are using. We try to keep in mind when there are children and pets involved. We will give you an information sheet when we finish, this is to make sure you are informed of what you can and cannot do. Let us look at your lawn and see what we need.
What if it rains?
Rain is good for your lawn. We do not come out and cut your lawn if it will hurt it. It is our job to improve your lawns current condition. Usually if we have a rainout day and we cannot service your lawn we reschedule with you.
I have a locked gate can you call ahead of time.
Sure but a lot of our customers either get a combination lock for their gats or they purchase on from us. I have one on my truck right now, would you like it? It is also a good idea not to leave your gate unsecured or unlocked throughout the day. or you can make a key and give us a copy of the key.
How long before I can let my dog out.
Depends on the fertilizer we use.
Did you ever work for a landscaper or lawn company before?
Sure have, in fact I love working outside meeting new people. My job is a real rewording job! How many people can take satisfaction and say look at that beautiful yard, I did that.
Whats your experience?
I have cut one or two lawns in my time. Would you like to walk with me over your property and I will go over the things I feel will improve your lawn.
How are you at turf problems tree and shrub problems?
If I don’t know I call our local agg extension office and they help us.
Where do you get your mower from? Who fixes it for you?
I fix my own equipment in most cases. If I am unable to fix it, it depends on where I am at, if it is a small part then I stop at a nearby shop and pick it up. As far as buying my equipment a few places. It is my job to look for great deals on my equipment in turn passing those savings on to you.
Why are you mowing or applying in the rain , why are you cutting the grass it has not rained in a month? ( nobodys ever asked me this one cause I don't do it) but other companies do to meet quota.
I don’t cut in the rain.
Hope these answers have helped you. I sent you a pm. What part of Texas are you located in?