Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Lawn Service Client Perspective - New Poster


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #21  
Old 01-23-2013, 12:21 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
So to get this correct, Once a week as a minimum and adjust the height so that only the top 1/3rd is cut, and water long enough once a week to get a 1" accumulation.


I guess it would have been easier to ask how to fix my lawn and leave the guy cutting my grass out of it. Live and learn.

Smitth
Thats about right. I'm sure you cut the grass to short before and seen it turn brown?

Another suggestion is to send out a soil sample to be tested. You might have to much or to less of something in the soil.

Quote:
Originally Posted by Smitty911 View Post
's what I'd like to do. Replace Sprinkler systems to address the over spray concern, remove tree roots that are on the surface, bring in some top soil to even the landscape, put down sod or seed your choice. It will cost about X,XXX.XX when did you want me to start." That is what I'm looking for in a lawn care professional.
The guys who know how to diagnose and treat turf damage are far and few between. You need a arborist not a lawn guy. Your climate is part of the problem too. You would really need someone in your region that has experience with your types of grass.

Thats what I meant about price. I wasnt saying you were cheap but that the lawn guy might not know these things. When you start dealing with the pricier companies they have irrigation specialist, arborist, and pest control people to address these problems.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 01-23-2013, 01:42 PM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 3
Caskey Lawns & Landscapes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Smitty911 View Post
Doug,

I didn't slam anyone that added valuable information, I actually thanked them.

For $20.00 he may not, but as a professional, wouldn't you want to take care of someones yard as it reflects on your quality of service? Wouldn't you also make sure that the persons yard is brought up to "your" standards? Wouldn't you also make suggestions and cost to allow for the home owner to have a nice yard. I'm not the professional, I don't know what it would take or the cost involved. Am I willing to pay for a nice Front Yard, certainly if I get value for the money.

Thanks for your response.

Smitty
YES ! YES ! & Yes!!

I always give the best service and advice that I can, being a quality service provider is what keeps new customers calling and the current customers happy....In fact,if they need something done that I can't offer, I have many contacts and I make it happen...

I think you need a breath of fresh air, search out another service provider that can help you out with everything you need done, The $20 guy is not going to get you there...

Good luck and I hope you manage to find someone that can get your lawn in shape for you....
Reply With Quote
  #23  
Old 01-23-2013, 03:18 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
Thats about right. I'm sure you cut the grass to short before and seen it turn brown?

Another suggestion is to send out a soil sample to be tested. You might have to much or to less of something in the soil.



The guys who know how to diagnose and treat turf damage are far and few between. You need a arborist not a lawn guy. Your climate is part of the problem too. You would really need someone in your region that has experience with your types of grass.

Thats what I meant about price. I wasnt saying you were cheap but that the lawn guy might not know these things. When you start dealing with the pricier companies they have irrigation specialist, arborist, and pest control people to address these problems.

Thanks, I'll grab the Yellow Pages and look for an Arborist. They can handle the cities tree in my front yard and deal with the lawn issue. Good suggestion.

Thanks,

Smitty
Reply With Quote
  #24  
Old 01-23-2013, 03:19 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by dougcaskey View Post
YES ! YES ! & Yes!!

I always give the best service and advice that I can, being a quality service provider is what keeps new customers calling and the current customers happy....In fact,if they need something done that I can't offer, I have many contacts and I make it happen...

I think you need a breath of fresh air, search out another service provider that can help you out with everything you need done, The $20 guy is not going to get you there...

Good luck and I hope you manage to find someone that can get your lawn in shape for you....
I think it time to call in a real professional to have them take a look at the issue and make recommendation.

I was working under the assumption that a Lawn Care Professional (this is what his card says) would be able to improve the lawns condition.

Live and learn,

Smitty

Last edited by Smitty911; 01-23-2013 at 03:22 PM.
Reply With Quote
  #25  
Old 01-23-2013, 03:29 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I'm taking a step back, and putting myself in the shoes of a client, and service provider.

It's actually very interesting when both sides can justify their ways, but it's not too great if we can't find a solution.

Clients POV
I believe that the service provider shouldn't have accepted the job if he is not capable of taking full responsibility of the lawn, even by providing a 'heads up' to any problems with the lawn.

Regardless if he is only paid to mow and nothing more, the service provider should at least point out any noticeable lawn flaws to the client; If the lawn dies, his current service wouldn't be required: lose-lose situation.

Service Provider POV
We do our best to make the most amount of money for our time; however, we will often accept mediocre work to fill up our schedules, and losing one of these jobs isn't a big deal to us.

If we have 99 clients who all pay the premium cost, that 100th client that pays less will not be taken very seriously.

The same goes for complaints; if 99 clients are satisfied while 1 client is always frustrated with our service... Foresight will tell us not to go out of our way to fix what statistically isn't our problem.

-

It's an annoying situation, but in the case like this, the amount of money paid to the service provider reflects the priority of the client. It's not "right", but it's business.

I personally wish I could accept any/all jobs big or small, but it's amazing how much money a service provider can miss out on by not focusing on better work only.



If a client wants me to mow their lawn for a low cost, it can be done, but there are other people willing to pay more for the same amount of work, and I'm doing my best to avoid other issues that may arise:

Nothing is worse than a client who not only pays less, but also has impossible expectations; I had a client who's lawn could take me 8 minutes to properly maintain, but she had a habit of jumping in front of my lawn mower every second to point something out. Every time I went to maintain her lawn, I was there for 1-2 hours every week. This client was also paying the right amount, but I was actually losing money because of her personality.


It's not that you are a bad guy or wont pay more, we are just afraid of taking chances and accepting low paying work that could end up demoralizing us for the entire season. All it takes is one client to put us in a bad mood.


-


In a nutshell, finding a service provider that can work around your needs is all trial and error. You may want to look into the newer companies, as they wont have any standards yet.... you can probably even heckle them on the price.

You might be switching to a new company every year, but that's because we all become more picky the larger we get. I have nothing against people trying to save money.
Thanks for helping put this in perspective. My intent was not to start a fight or cause bad feelings. I have a problem lawn currently and I want it fixed. I should have left out that someone was mowing my grass. In hindsite, it seem irrelevant.

From a Clients view, I want a nice yard, if I don't know what it takes to acheive than I need to be educated by the person servicing my lawn. I need suggestions on what I can do to correct the things within my power and the LSP should correct the things within his power. Working together to get a health greenn lawn being the goal of both. It will probably take a combination of time and money on both persons parts to reach the stated goal.

From a LCP view, you don't want to work for cheap, me either. A hint would be to ask what the goals for the lawn are, you'll find out real quick what the client is thinking, do they want Golf Course Putting Green lawns or just keep it from getting a City Ticket. Either way you are in a better position to determine price and effort.

Just a thought,

Smitty
Reply With Quote
  #26  
Old 01-23-2013, 03:31 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default Silly question

If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
Reply With Quote
  #27  
Old 01-23-2013, 04:20 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 3
Grass Doctor is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
how you doing smitty911. grass doctor here i will like to see some pix of ur actual lawn that will help us to give you more input
Reply With Quote
  #28  
Old 01-23-2013, 04:56 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty

If there is already a lawn in really bad shape, you can use a tiller to rip it up.

You will most likely be able to reuse the soil, but should be adding more.

To level the soil out, you can use a flat rake upside down.

Apply a hefty amount of seed, fertilize, and water.

-

It's a big job.
Reply With Quote
  #29  
Old 01-24-2013, 06:13 AM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 3
Caskey Lawns & Landscapes is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
There are several ways to attack your problem but quite a few factors as well, I believe I read that you have exposed tree roots ? if so they would need covered with topsoil...Can you show some photos ? it would help to see the area and where it is located....
Reply With Quote
  #30  
Old 01-25-2013, 07:58 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 12
Rep Power: 2
Smitty911 is on a distinguished road
Default Photos

Sorry for the delay, Its dark when I get home and dark when I leave for work. I'll get photos up tomorrow after I get back from church.

Thanks for the help.

Smitty
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cool Link-bookmark poster SuperiorPower Search Engine Optimization and Website Design Discussions. 7 02-03-2010 05:31 AM
New Member/Poster Lester Introduce Yourself 14 11-17-2008 04:23 PM
New Poster and new to Lawncare dcusworth Introduce Yourself 3 03-22-2007 12:05 PM
A 180 perspective Steve General Business Discussions 0 04-25-2006 09:36 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Today 12:16 PM
by ExtremeLawncareServices
5 269
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Today 11:17 AM
by Steve
26 6,482
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
Today 11:13 AM
by Steve
4 246
Hello from CNY
arazucontracting
Yesterday 06:07 PM
Today 11:08 AM
by Steve
1 108
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:12 PM
by ExtremeLawncareServices
122 8,580
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 08:02 PM
by ExtremeLawncareServices
11 614
Not sure, but anyone do...
SnowRemoval2k14
Yesterday 12:10 AM
Yesterday 04:49 PM
by Steve
1 199
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 04:45 PM
by Steve
9 666
Mulching beds
Bradcook21
09-21-2014 07:43 AM
Yesterday 04:43 PM
by Steve
3 276
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 04:36 PM
by Steve
3 664
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 04:35 PM
by Steve
12 1,027
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 998
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,209
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,605
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 609
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 7,022
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 454
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 717
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,108
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 530
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 868
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 654
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,395
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,110
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,304
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 981
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 564
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 668
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 581
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,309
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,072
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,189
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 556
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 570
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,988
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 811
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,484
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,473
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 984
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,750
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,238
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,801
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 679
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,432
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,522
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 900
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,202
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,974
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,292
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 871
» Popular Tags
4wd apartment bid auger charge christmas christmas lighting credit card processing customers deliquentaccounts estimate exmark ferris first truck foreman fundraiser georgia gopherhaul grass gravely hills holiday how much to charge how to bid husqvarna introduction john deere quik trac kawasaki labor cost landscape services late lawn lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf cleanup leaf removal lesco lighting marketing mowing mulch estimate new buisness new mower podcast property management company pto reo rotating scag scripts season seo small engine repair sprayer starting a business starting a lawn care business start up lawn care business steve stihl theft tips toro toro grand stand trailer trimmer rack walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:18 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:18 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy