Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Introduce Yourself

Introduce Yourself Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!

Lawn Service Client Perspective - New Poster


Introduce Yourself

Welcome all new forum members. Please introduce yourself and tell us about you. Tell us about your company. How did you get started? How long have you been in business? What do you do for fun? Don't be shy, say hello! It's fun and educational to interact on the forum!
Reply
 
Thread Tools Search this Thread
  #21  
Old 01-23-2013, 12:21 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
So to get this correct, Once a week as a minimum and adjust the height so that only the top 1/3rd is cut, and water long enough once a week to get a 1" accumulation.


I guess it would have been easier to ask how to fix my lawn and leave the guy cutting my grass out of it. Live and learn.

Smitth
Thats about right. I'm sure you cut the grass to short before and seen it turn brown?

Another suggestion is to send out a soil sample to be tested. You might have to much or to less of something in the soil.

Quote:
Originally Posted by Smitty911 View Post
's what I'd like to do. Replace Sprinkler systems to address the over spray concern, remove tree roots that are on the surface, bring in some top soil to even the landscape, put down sod or seed your choice. It will cost about X,XXX.XX when did you want me to start." That is what I'm looking for in a lawn care professional.
The guys who know how to diagnose and treat turf damage are far and few between. You need a arborist not a lawn guy. Your climate is part of the problem too. You would really need someone in your region that has experience with your types of grass.

Thats what I meant about price. I wasnt saying you were cheap but that the lawn guy might not know these things. When you start dealing with the pricier companies they have irrigation specialist, arborist, and pest control people to address these problems.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #22  
Old 01-23-2013, 01:42 PM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 3
Caskey Lawns & Landscapes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Smitty911 View Post
Doug,

I didn't slam anyone that added valuable information, I actually thanked them.

For $20.00 he may not, but as a professional, wouldn't you want to take care of someones yard as it reflects on your quality of service? Wouldn't you also make sure that the persons yard is brought up to "your" standards? Wouldn't you also make suggestions and cost to allow for the home owner to have a nice yard. I'm not the professional, I don't know what it would take or the cost involved. Am I willing to pay for a nice Front Yard, certainly if I get value for the money.

Thanks for your response.

Smitty
YES ! YES ! & Yes!!

I always give the best service and advice that I can, being a quality service provider is what keeps new customers calling and the current customers happy....In fact,if they need something done that I can't offer, I have many contacts and I make it happen...

I think you need a breath of fresh air, search out another service provider that can help you out with everything you need done, The $20 guy is not going to get you there...

Good luck and I hope you manage to find someone that can get your lawn in shape for you....
Reply With Quote
  #23  
Old 01-23-2013, 03:18 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 11
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
Thats about right. I'm sure you cut the grass to short before and seen it turn brown?

Another suggestion is to send out a soil sample to be tested. You might have to much or to less of something in the soil.



The guys who know how to diagnose and treat turf damage are far and few between. You need a arborist not a lawn guy. Your climate is part of the problem too. You would really need someone in your region that has experience with your types of grass.

Thats what I meant about price. I wasnt saying you were cheap but that the lawn guy might not know these things. When you start dealing with the pricier companies they have irrigation specialist, arborist, and pest control people to address these problems.

Thanks, I'll grab the Yellow Pages and look for an Arborist. They can handle the cities tree in my front yard and deal with the lawn issue. Good suggestion.

Thanks,

Smitty
Reply With Quote
  #24  
Old 01-23-2013, 03:19 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 11
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by dougcaskey View Post
YES ! YES ! & Yes!!

I always give the best service and advice that I can, being a quality service provider is what keeps new customers calling and the current customers happy....In fact,if they need something done that I can't offer, I have many contacts and I make it happen...

I think you need a breath of fresh air, search out another service provider that can help you out with everything you need done, The $20 guy is not going to get you there...

Good luck and I hope you manage to find someone that can get your lawn in shape for you....
I think it time to call in a real professional to have them take a look at the issue and make recommendation.

I was working under the assumption that a Lawn Care Professional (this is what his card says) would be able to improve the lawns condition.

Live and learn,

Smitty

Last edited by Smitty911; 01-23-2013 at 03:22 PM.
Reply With Quote
  #25  
Old 01-23-2013, 03:29 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 11
Rep Power: 2
Smitty911 is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
I'm taking a step back, and putting myself in the shoes of a client, and service provider.

It's actually very interesting when both sides can justify their ways, but it's not too great if we can't find a solution.

Clients POV
I believe that the service provider shouldn't have accepted the job if he is not capable of taking full responsibility of the lawn, even by providing a 'heads up' to any problems with the lawn.

Regardless if he is only paid to mow and nothing more, the service provider should at least point out any noticeable lawn flaws to the client; If the lawn dies, his current service wouldn't be required: lose-lose situation.

Service Provider POV
We do our best to make the most amount of money for our time; however, we will often accept mediocre work to fill up our schedules, and losing one of these jobs isn't a big deal to us.

If we have 99 clients who all pay the premium cost, that 100th client that pays less will not be taken very seriously.

The same goes for complaints; if 99 clients are satisfied while 1 client is always frustrated with our service... Foresight will tell us not to go out of our way to fix what statistically isn't our problem.

-

It's an annoying situation, but in the case like this, the amount of money paid to the service provider reflects the priority of the client. It's not "right", but it's business.

I personally wish I could accept any/all jobs big or small, but it's amazing how much money a service provider can miss out on by not focusing on better work only.



If a client wants me to mow their lawn for a low cost, it can be done, but there are other people willing to pay more for the same amount of work, and I'm doing my best to avoid other issues that may arise:

Nothing is worse than a client who not only pays less, but also has impossible expectations; I had a client who's lawn could take me 8 minutes to properly maintain, but she had a habit of jumping in front of my lawn mower every second to point something out. Every time I went to maintain her lawn, I was there for 1-2 hours every week. This client was also paying the right amount, but I was actually losing money because of her personality.


It's not that you are a bad guy or wont pay more, we are just afraid of taking chances and accepting low paying work that could end up demoralizing us for the entire season. All it takes is one client to put us in a bad mood.


-


In a nutshell, finding a service provider that can work around your needs is all trial and error. You may want to look into the newer companies, as they wont have any standards yet.... you can probably even heckle them on the price.

You might be switching to a new company every year, but that's because we all become more picky the larger we get. I have nothing against people trying to save money.
Thanks for helping put this in perspective. My intent was not to start a fight or cause bad feelings. I have a problem lawn currently and I want it fixed. I should have left out that someone was mowing my grass. In hindsite, it seem irrelevant.

From a Clients view, I want a nice yard, if I don't know what it takes to acheive than I need to be educated by the person servicing my lawn. I need suggestions on what I can do to correct the things within my power and the LSP should correct the things within his power. Working together to get a health greenn lawn being the goal of both. It will probably take a combination of time and money on both persons parts to reach the stated goal.

From a LCP view, you don't want to work for cheap, me either. A hint would be to ask what the goals for the lawn are, you'll find out real quick what the client is thinking, do they want Golf Course Putting Green lawns or just keep it from getting a City Ticket. Either way you are in a better position to determine price and effort.

Just a thought,

Smitty
Reply With Quote
  #26  
Old 01-23-2013, 03:31 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 11
Rep Power: 2
Smitty911 is on a distinguished road
Default Silly question

If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
Reply With Quote
  #27  
Old 01-23-2013, 04:20 PM
Grass Doctor Grass Doctor is offline
Senior Member
 
Join Date: Apr 2012
Location: san antonio tx
Posts: 407
Rep Power: 2
Grass Doctor is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
how you doing smitty911. grass doctor here i will like to see some pix of ur actual lawn that will help us to give you more input
Reply With Quote
  #28  
Old 01-23-2013, 04:56 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty

If there is already a lawn in really bad shape, you can use a tiller to rip it up.

You will most likely be able to reuse the soil, but should be adding more.

To level the soil out, you can use a flat rake upside down.

Apply a hefty amount of seed, fertilize, and water.

-

It's a big job.
Reply With Quote
  #29  
Old 01-24-2013, 06:13 AM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 3
Caskey Lawns & Landscapes is on a distinguished road
Default

Quote:
Originally Posted by Smitty911 View Post
If I were to start a new lawn, how much dirt should be removed and replaced with Top soil and than either seeded or sod laid out.

or Kill everything in the dirt first?

Thanks

Smitty
There are several ways to attack your problem but quite a few factors as well, I believe I read that you have exposed tree roots ? if so they would need covered with topsoil...Can you show some photos ? it would help to see the area and where it is located....
Reply With Quote
  #30  
Old 01-25-2013, 07:58 PM
Smitty911 Smitty911 is offline
Junior Member
 
Join Date: Jan 2013
Posts: 11
Rep Power: 2
Smitty911 is on a distinguished road
Default Photos

Sorry for the delay, Its dark when I get home and dark when I leave for work. I'll get photos up tomorrow after I get back from church.

Thanks for the help.

Smitty
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Cool Link-bookmark poster SuperiorPower Search Engine Optimization and Website Design Discussions. 7 02-03-2010 05:31 AM
New Member/Poster Lester Introduce Yourself 14 11-17-2008 04:23 PM
New Poster and new to Lawncare dcusworth Introduce Yourself 3 03-22-2007 12:05 PM
A 180 perspective Steve General Business Discussions 0 04-25-2006 09:36 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
New Trailer
bobwill2009
Today 12:46 PM
Today 12:46 PM
by bobwill2009
0 17
Advertising On...
JacobsLawnMowing
03-17-2014 03:21 PM
Today 12:40 PM
by Steve
12 827
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Today 12:37 PM
by Steve
7 207
Pushy customers
christopherhicks82
Yesterday 08:22 PM
Today 12:34 PM
by Steve
4 107
Pond...
xandrew245x
Yesterday 03:29 PM
Today 12:30 PM
by Steve
3 78
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
Today 12:26 PM
by Steve
14 311
Truck, Trailer,...
hawthornelawncare
12-23-2011 12:01 AM
Today 12:17 PM
by bobwill2009
79 25,279
The $20 Mow Job
Dan Tanner
04-21-2014 07:24 PM
Today 12:06 PM
by Steve
5 176
In a bit situation need...
googus
Yesterday 08:01 AM
Today 12:03 PM
by Steve
6 130
quickbooks users
CDLAWNCARE
04-20-2014 09:03 AM
Today 06:48 AM
by CDLAWNCARE
4 163
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 07:55 PM
by Just for Cuts
23 574
About D@## Time!
TamMik
04-02-2014 08:10 AM
Yesterday 05:14 PM
by BelleCityLawn1
19 856
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 03:36 PM
by xandrew245x
19 998
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
Yesterday 12:29 AM
by Tony317
22 1,699
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
Yesterday 12:07 AM
by Tony317
9 435
danny 2
danny2
04-19-2014 10:19 PM
04-21-2014 12:25 PM
by Steve
3 135
this mower is driving me...
boog
04-17-2014 12:07 PM
04-21-2014 12:10 PM
by kslawn
13 341
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
04-21-2014 12:02 PM
by kslawn
20 576
I Got Taken...,
Dan Tanner
04-19-2014 06:26 AM
04-21-2014 11:49 AM
by Steve
4 220
new to this forum!
mower13126
04-18-2014 07:37 PM
04-21-2014 11:39 AM
by Steve
4 146
REO calling
Dan Tanner
04-16-2014 05:03 PM
04-21-2014 11:33 AM
by Steve
12 343
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
04-20-2014 04:40 PM
by Dan Tanner
20 6,870
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
04-20-2014 11:13 AM
by ExtremeLawncareServices
32 1,202
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
04-20-2014 11:11 AM
by kslawn
10 361
Customers droping like...
goodtimez
04-18-2014 09:53 AM
04-19-2014 08:09 AM
by CDLAWNCARE
7 224
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 99
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 81
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 175
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 238
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 253
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 278
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 235
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 633
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 797
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 146
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 341
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 129
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 773
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 286
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 229
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 366
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 272
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 152
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 286,640
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 523
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 525
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 232
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 494
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 147
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 310
» Popular Tags
2wd 34'' advertisement birdscaping buy charge christmas christmas lighting client collections subcontractor color jet credit card processing customers ecosymbiosis escrow exmark ferris flower bed for sale fundraiser georgia gopherhaul gravely holiday holiday decorating honda how much to charge how to bid installation kawasaki lawn care lawn care business podcast lawn care business show lawn service lawn service clarksville tn leaf cleanup leaf removal lighting brass outdoor lights marketing mowing mulch mulch estimate native plants new buisness new business oil online classifieds organize outdoor environments payday podcast redmax rotating savannah scag season seo social media sprayer starting a business stihl taxes theft of services tips truck unreasonable walk behind walker winter winter services
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:17 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:17 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy