Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

How to drop this customer?


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #11  
Old 01-04-2013, 06:12 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
If you feel there was no other way. Only you know whats best for your business.

I have pita customer. I was called out 3 times after the storm to address different issues. I spent about 2 hours waiting for cars to be moved. So I would plow a space or 2 at a time, instead of hitting from the side and clearing them all at once. I would drop them too if I wouldnt be losing 20 grand.
See im only loosing $1500 and Iv picked up another small lot that will replace it. The gas station was a PTIA for lawn care too, they were cheap and didnt want to pay for anything.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 01-04-2013, 06:27 PM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
When you send it ,put in a date for service to end ,and your last line your wrote fell but I am sure thats not what you meant .Other than that ,just make sure your not breaking your own contract about ending service ,then kick them to the curb .
Reply With Quote
  #13  
Old 01-04-2013, 06:28 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by cashin home and property View Post
See im only loosing $1500 and Iv picked up another small lot that will replace it. The gas station was a PTIA for lawn care too, they were cheap and didnt want to pay for anything.
yeah, $1500 isnt worth the headache. Picking up a lot mid-season will soften the blow too. I would be kinda worried about the new addition though. You never know if the last guy just dropped them for the same reason or worse.
Reply With Quote
  #14  
Old 01-04-2013, 06:46 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
yeah, $1500 isnt worth the headache. Picking up a lot mid-season will soften the blow too. I would be kinda worried about the new addition though. You never know if the last guy just dropped them for the same reason or worse.
They are a new business and just moved in. They did not have a snow removal contractor lined up as the building was empty for awhile. I plowed there lot today and got it for the rest of the season, 5 hours with a bobcat and my truck $$$$$

I would have been smart to take pics but mu smart phone and camera got left home haha
Reply With Quote
  #15  
Old 01-04-2013, 06:47 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by bruces View Post
When you send it ,put in a date for service to end ,and your last line your wrote fell but I am sure thats not what you meant .Other than that ,just make sure your not breaking your own contract about ending service ,then kick them to the curb .
Yep just a typo haha, and good call on the date I had not thought of that
Reply With Quote
  #16  
Old 01-04-2013, 10:07 PM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 387
Rep Power: 7
brian'slawncare is on a distinguished road
Default

letter sounds ok. I'm not sure how I feel about the bullet points, but that's just me being nit-picky. It takes a lot to drop a customer, so congrats on that part...
Reply With Quote
  #17  
Old 01-04-2013, 10:30 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
letter sounds ok. I'm not sure how I feel about the bullet points, but that's just me being nit-picky. It takes a lot to drop a customer, so congrats on that part...
The manager is a moron and I wnated her to totaly understand it haha but yes normaly I would not do bullet points haha. Thanks, its taken alomst a month for me to figure out how to exactly go about doing it and to decide if it was worth it or not.
Reply With Quote
  #18  
Old 01-07-2013, 12:23 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 38,064
Rep Power: 10
Steve has disabled reputation
Default

Keep us posted on how all this turns out and if you get any response from the customer.

Would it have helped at all to talk to the father or no?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #19  
Old 01-07-2013, 05:10 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

We're all missing the point to the story. Did the "dumb 24 year old" look good???????
Reply With Quote
  #20  
Old 01-07-2013, 09:24 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Quote:
Originally Posted by LawnBoy0311 View Post
We're all missing the point to the story. Did the "dumb 24 year old" look good???????
God no. On a scale of 1-10 she is a -4 haha and steve her father is the biggest know it all moron on the planet. I dropped them today. It was the best thing I could have done. I herd through the grapevine that they have over 10k worth of fines from the health dept. and 5k in fines from the "epa" because the new mechanic is dumping used oil behind the dumpster.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
To drop or not to drop... That's the question Rodriguez11 Trials & Tribulations - The drama of running a business and of life. 10 09-04-2011 11:36 AM
Weed Prevention from customer to customer winkie61 Lawn Maintenance / Lawn Renovation 5 02-23-2010 09:49 AM
When to drop a customer? tomcat172002 General Talk 23 05-27-2008 11:26 AM
Drag & Drop Schedule & Labels? jwingfield2k Gopher Software Support Archived Question & Answers - Read Only 1 04-29-2005 03:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Any successful one man...
WarriorLandscapingCAN
Today 06:04 AM
Today 06:04 AM
by WarriorLandscapingCAN
0 10
Enter to win Free...
arthur712
Yesterday 11:28 AM
Yesterday 11:28 AM
by arthur712
0 24
What were your top...
WarriorLandscapingCAN
09-13-2016 05:10 PM
09-24-2016 12:12 PM
by jrs.landscaping
3 345
I have a new show!
Chilehead
09-19-2016 06:50 PM
09-23-2016 05:45 AM
by Chilehead
7 121
First commercial estimate
WarriorLandscapingCAN
09-19-2016 12:42 PM
09-22-2016 05:42 PM
by acrajchel
7 122
Larger projects - Labor...
WarriorLandscapingCAN
09-18-2016 07:38 AM
09-21-2016 06:51 AM
by Chilehead
5 149
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
09-16-2016 01:50 PM
by DLC123
5 599
Is it too late?
Cpadgett
05-28-2016 09:10 AM
09-16-2016 01:35 PM
by DLC123
15 1,311
Not a newbie just...
lwlawn
09-09-2016 02:32 PM
09-16-2016 01:25 PM
by DLC123
2 503
I'm making stupid money...
WarriorLandscapingCAN
08-07-2016 07:07 PM
09-16-2016 01:15 PM
by DLC123
6 1,380
Lawn problem
magiccc
09-14-2016 11:37 AM
09-15-2016 06:14 AM
by Chilehead
2 275
What kind of seed do you...
Bradcook21
09-02-2016 02:58 PM
09-12-2016 07:18 AM
by joshp
4 899
Commercial Flail Mower...
Chickenthief
09-05-2016 04:46 PM
09-09-2016 04:50 PM
by Steve
7 764
Newbie here
paulgrant
09-07-2016 04:52 PM
09-09-2016 12:01 AM
by paulgrant
2 607
Hello, New Member Here,...
Chickenthief
09-05-2016 06:19 PM
09-08-2016 09:35 PM
by Chickenthief
6 724
Pricing fall cleanups?
WarriorLandscapingCAN
09-06-2016 11:17 AM
09-07-2016 04:06 PM
by Steve
3 699
Say Hello !!!
Steve
03-19-2007 11:18 AM
09-06-2016 05:25 PM
by Steve
1,255 443,718
My Invention
biglee
01-11-2015 06:51 PM
08-31-2016 02:47 PM
by Steve
21 3,256
fliers
joshp
08-19-2016 03:23 PM
08-30-2016 07:47 PM
by SC93
11 1,979
fert/lawn programs
joshp
08-28-2016 10:43 AM
08-30-2016 03:27 PM
by acrajchel
2 1,111
Landscaper taking on odd...
WarriorLandscapingCAN
08-07-2016 06:57 PM
08-28-2016 10:31 AM
by joshp
7 1,320
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
08-27-2016 10:51 AM
by Steve
7 2,158
» Popular Tags
annual apartment become an entrepreneur best mower be your own boss bidding business business education business help business management complex contractor hacks contracts convention converting customer dethatcher edging entrepreneur entrepreneur education estimate estimates fuel problems fuel pump half moon blade intro introduction jjandm lawncare l.t.rich landscape landscape design landscaping landscaping design company landscaping richmond va landscping lawn lawncare lawnservice lowering grade marketing mulch planting raising grade residential lawn care richmond va richmond virginia lawn care seasonal snowblower snow plowing snow shovel sprayer start a business start a lawn care business start business start up toro timecutter townhome tree tree service video web design websites what to charge work from home z-max z-spray
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:03 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:03 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy