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Two for Two - Woo-Hoo! First Scheduled Mowing Clients


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  #181  
Old 05-13-2013, 12:10 PM
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One of the drawbacks of being solo is the limits on time and physical ability to tackle some projects. You win some, you lose some.
Do you think this will at all effect the way you handle growth in the future? Or effect your business plan?
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  #182  
Old 05-13-2013, 08:52 PM
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Do you think this will at all effect the way you handle growth in the future? Or effect your business plan?
I think at the end of this season I will be faced with a decision to either hire help (which I don't see happening due to costs/regulations), or rethink my strategy.

I had planned on "growing" - getting a ZTR and mowing larger properties, but I don't know that this is feasible without a helper. It's hard enough working "medium-sized" properties alone. I keep seeing the benefit of mowing a bunch of tiny, city lawns instead. $25/$30 for a 10-15 minute job is a lot better than $35/$40 for a 30/45/50/60 minute job. On paper AND on my aching feet.
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  #183  
Old 05-13-2013, 09:50 PM
brian'slawncare brian'slawncare is offline
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I love going back and reading all the old posts in this thread. Almost make me want to cry the years are going by so fast!

Dude. over 35,000 views on this thread Hedge! Congrats to that!
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  #184  
Old 05-13-2013, 09:59 PM
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I stepped in poop today.

I'm ready to drop the client because of it.


The phone keeps ringing. No reason to hang on to clients who can not accommodate a simple request like cleaning up before I arrive.

I just picked up another customer that pays $5 more for a job that's slightly smaller than poop yard guy.
I think I just made my decision.
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  #185  
Old 06-11-2013, 08:41 PM
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Originally Posted by Hedgemaster View Post
I stepped in poop today.

I'm ready to drop the client because of it.


The phone keeps ringing. No reason to hang on to clients who can not accommodate a simple request like cleaning up before I arrive.

I just picked up another customer that pays $5 more for a job that's slightly smaller than poop yard guy.
I think I just made my decision.

I hadn't dropped poop guy yet. Today I went there and, you guessed it, more poop. I mowed around one, went over another that I didn't see, and caught the edge of one with the string trimmer.

He's done. I'm going to get my check tomorrow and I'm giving him the two week notice. It's a biweekly that simply grows too much to cut every other week. He agreed to weekly cuts for about 4 weeks, then wanted to go back to biweekly. I tried it. I'll go back in two weeks if he hasn't found someone and then I'm done. The poop was the last straw. It's a simple request and I expect it to be cleaned up prior to my arrival. No exceptions.
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  #186  
Old 06-11-2013, 08:47 PM
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I had a former client come crawling back to me today.

I'm sure I mentioned it somewhere in this thread - guy whose lawn I was cutting and I found the lawn already cut for several weeks in a row when I went there. Turned out his OLD lawn guy "came back" without notice and started mowing again and he didn't have the heart to tell him no. WTF?
I didn't like the lawn anyway, so not a big loss.

Well today he called and wanted to let me know the job was mine again if I wanted it.

"Thanks for calling, but right now I'm only taking on lawns I can cut with my big mower" I said.
(his was push mow only and he wanted it bagged - I mulch)

blah blah blah... "I should have kept you on before - you do a LOT better job than the other guy!" he said.



Everybody wants the Hedgemaster, but Hedgemaster no longer wants everybody.

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  #187  
Old 06-12-2013, 01:59 PM
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Quote:
I'm sure I mentioned it somewhere in this thread - guy whose lawn I was cutting and I found the lawn already cut for several weeks in a row when I went there. Turned out his OLD lawn guy "came back" without notice and started mowing again and he didn't have the heart to tell him no. WTF?
OH WOW! What a situation that is.
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  #188  
Old 06-12-2013, 06:46 PM
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OH WOW! What a situation that is.

Tell me about it. Even the homeowner had no idea who was mowing the lawn initially.

Former lawn guy quit because he had a heart attack. I start mowing then out of the blue this guy just starts mowing this lawn again - without ever contacting the homeowner.
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  #189  
Old 06-12-2013, 08:09 PM
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Quote:
Originally Posted by Hedgemaster View Post
Tell me about it. Even the homeowner had no idea who was mowing the lawn initially.

Former lawn guy quit because he had a heart attack. I start mowing then out of the blue this guy just starts mowing this lawn again - without ever contacting the homeowner.
yeah thats a little weird maybe they got his meds a little to strong
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  #190  
Old 06-13-2013, 06:57 PM
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A few weeks back I picked up another client who is the father of a client I've been cutting for a few years now. Seems "his guy" just stopped showing up.

The second week I was there he had company - some family from out of town was there.
As I was finishing up I shut down the mower and said hello to a guy who had come out to sit on the porch. "You do nice work, my friend", he said.
"Well, thank you", I replied "I'm pretty particular about keeping my lines straight." (as I gesture to the section of lawn I had just finished)
"No sh!t - it looks like a damned football field!", he replied! (LOL)

"Maaaannn... you do it right - the guys that cut our lawn don't do half of what you did."
He said that there's a crew of three that cut his lawn. Apparently they don't trim along anything the way I did and the stripes are nowhere near as neat as mine.

"What do we have to do to convince you to pack your gear and move to D.C.?" he joked.
"I told my wife I'm firing our guys when we get back."




"Well, I certainly appreciate the compliments", I replied.

Sometimes I wonder if anyone even notices the fine details. The things that take extra time, but make a job - any job - look that much better.
Apparently it was noticed.

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