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Two for Two - Woo-Hoo! First Scheduled Mowing Clients


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  #171  
Old 09-11-2012, 01:27 PM
Hedgemaster Hedgemaster is offline
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I JUST got a text from the "upset" client I mentioned a few posts back.

"Hi Hedge, been traveling. The grass needs to be cut. Are you available?"

Meh. Screw it. I'll go cut it and finish out this season. Better that than have her leave me a bad review.

Sometimes being diplomatic about such things sucks, but it is what it is.
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  #172  
Old 09-11-2012, 01:50 PM
Hedgemaster Hedgemaster is offline
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Stick to your guns!

I picked up a new client today DESPITE my price being $15/cut MORE than another quote he received.

I went to look. Nicer home with a lawn large enough to justify using my walk behind. The lawn itself isn't nice - just a mix of grass/weeds. Basic amount of trimming for the most part, BUT there is a long, STEEP hill along the road in the front. The hillside stumped me when it came time to figure out a price. I figure I can mow about half way up it with a mower, but the rest will likely need cut with a string trimmer.

I called and gave a quote of $65. (taking into consideration that he wants biweekly service)
"That's a bit higher than I expected, could you come down on that price any?" he asked.

I explained that the hillside was what has the price so high - that there's a lot of trimming work to be done as well as the danger of working on such a slope to factor in.

He stated that the guy who cuts his neighbor's lawn quoted him $50, but "I haven't heard back from him in weeks".
(yeah, because he doesn't want to mess with that friggin' hillside)

I did finally comment that if after cutting, I found that I had quoted too high, I'd be willing to adjust the price. (I know it's a business, but I'm not out to rip people off)
I also explained that with the lawn needing cut the way it does now (it's been 3 weeks), I would normally charge extra for the first cut anyway, so the $65 would be the price for the first cut regardless.

"When can you start?"




I could have dropped my price to assure getting the job.
I didn't, and I got it anyway.

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  #173  
Old 09-11-2012, 02:00 PM
Hedgemaster Hedgemaster is offline
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Actually, I got TWO new accounts today.


A few days ago I got an email asking if I work in "X" area of the city and if I'm taking any new clients this late in the season.
"We just moved in and thought we could care for the lawn ourselves, but both of us work and, we can't seem to find time."

I had to ask for an address for the quote and the reply was awesome - it's directly across the street from someone I already service on that street! What are the odds?!!!

I went to look today and sent my quote via email.
Tiny, tiny lawn that will likely take around 20 minutes total.
I quoted $30 weekly, or $35 biweekly.

I got it.


Again, I could have priced it lower to assure that I got it. I WANTED it - who wouldn't? It's right next to a current account... but I priced it at the rate I wanted to be paid, not what I thought may assure me the job.
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  #174  
Old 09-12-2012, 07:40 AM
h_soape h_soape is offline
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Hedge,
I want to say kudos to you. We both joined and started about the same time last year. I got distracted by some other stuff and slowed down on marketing, now I am way behind where I intended to be. You worked your plan and have grown quickly.

Great job!
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  #175  
Old 11-05-2012, 07:42 PM
Hedgemaster Hedgemaster is offline
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I haven't been keeping this updated the way I used to but there are two noteworthy things to add.

1. Picked up a new client via my reviews/listing on Angie's list.

Actually, I picked up TWO new clients recently via Angie's List!

(a) The first was about a month ago. I did a mow and small leaf cleanup.
I'm going to do another leaf cleanup later this week and it looks like I'll be doing the mowing, and hedge trimming there next season as well. It's a condo association, which is a bit different for me. Thus far, I've only worked for homeowners with a few rental properties mixed in. This is the first property of this nature (large building with multiple tenants) that I've done.
The person who contacted me left a good review on Angie's List, so I'm off to a good start.


(b) A week ago I was called about doing an estimate for mowing/hedge trimming.
It turns out to be a rental property and is near another job on an existing route. The downside is that the front and back are not connected and I have to go around the corner to the alley to do the back yard.
For this reason, I bumped the price by over $10 more than for a comparably sized yard. I didn't think they would go for it, as most rental owners are tight with the money. I quoted $48 for biweekly service and got it.
PRICE IT at the amount YOU want - NOT what you think the client will pay!



The other thing worth noting is the BONUS I received today from one of my regulars!

I got a $100 bonus along with the $30 payment for the last cut of the season today!

The handwritten note attached read:

Hedge,
Thank you for doing such a good job for me all summer.
Here is a small bonus to express my appreciation.
I'll call you about doing the leaves.
Thanks again,
Client



I nearly fell over when I opened the envelope.
I'll be sending a thank you card.
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  #176  
Old 11-05-2012, 07:51 PM
stevef1201 stevef1201 is online now
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Quote:
Originally Posted by Hedgemaster View Post
I haven't been keeping this updated the way I used to but there are two noteworthy things to add.

1. Picked up a new client via my reviews/listing on Angie's list.

Actually, I picked up TWO new clients recently via Angie's List!

(a) The first was about a month ago. I did a mow and small leaf cleanup.
I'm going to do another leaf cleanup later this week and it looks like I'll be doing the mowing, and hedge trimming there next season as well. It's a condo association, which is a bit different for me. Thus far, I've only worked for homeowners with a few rental properties mixed in. This is the first property of this nature (large building with multiple tenants) that I've done.
The person who contacted me left a good review on Angie's List, so I'm off to a good start.


(b) A week ago I was called about doing an estimate for mowing/hedge trimming.
It turns out to be a rental property and is near another job on an existing route. The downside is that the front and back are not connected and I have to go around the corner to the alley to do the back yard.
For this reason, I bumped the price by over $10 more than for a comparably sized yard. I didn't think they would go for it, as most rental owners are tight with the money. I quoted $48 for biweekly service and got it.
PRICE IT at the amount YOU want - NOT what you think the client will pay!



The other thing worth noting is the BONUS I received today from one of my regulars!

I got a $100 bonus along with the $30 payment for the last cut of the season today!

The handwritten note attached read:

Hedge,
Thank you for doing such a good job for me all summer.
Here is a small bonus to express my appreciation.
I'll call you about doing the leaves.
Thanks again,
Client



I nearly fell over when I opened the envelope.
I'll be sending a thank you card.
Had something similar happen to me, not as big. My business advisor said to send them some flowers or something. I got them a plant, as I remember ehr mentioning a potted plant she had had died****just a thought
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  #177  
Old 11-05-2012, 08:13 PM
LawnBoy0311 LawnBoy0311 is offline
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I got a real nice bonus today.

"Thanks, but your service is no longer needed..."

When I asked why, I got this...

"Because I can see dirt when you edge the sidewalk"


WTF?!?!?!?!?!?!

Long time problems with her, and CHEAP. No loss for me. I consider it a bonus because I don't have to deal with her anymore. The only reason I didn't dump her before was because I needed the $$.

Last edited by LawnBoy0311; 11-05-2012 at 08:15 PM.
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  #178  
Old 11-05-2012, 10:43 PM
Grass Doctor Grass Doctor is offline
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Quote:
Originally Posted by LawnBoy0311 View Post
I got a real nice bonus today.

"Thanks, but your service is no longer needed..."

When I asked why, I got this...

"Because I can see dirt when you edge the sidewalk"


WTF?!?!?!?!?!?!

Long time problems with her, and CHEAP. No loss for me. I consider it a bonus because I don't have to deal with her anymore. The only reason I didn't dump her before was because I needed the $$.
that was ur late trick or treat candy bag
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  #179  
Old 11-06-2012, 05:39 AM
LawnBoy0311 LawnBoy0311 is offline
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Quote:
Originally Posted by Grass Doctor View Post
that was ur late trick or treat candy bag
HAHAHAHAHAHHA we both got pretty cool trick or treat gifts this year!! Good thing I don't mow around christmas....hopefully you don't either! By the way things have been going, "Santa" would set our trailers on fire!
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  #180  
Old 05-11-2013, 10:55 PM
Hedgemaster Hedgemaster is offline
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This is funny going back and reading these posts.
I really should keep this thread updated more regularly.


I've lost a few accounts this season.
Most were because the kids are old enough to mow the lawn now, or they moved.
One was because I don't offer chemical application. No big deal - I understand the desire to have someone who does it all.

Another was for what I assume is similar reasons. I was mowing a lawn at a fairly nice home with an in-ground pool and quite a bit of beds that needed maintained. They had been neglected, and I honestly didn't have the time, or desire to tackle the project on my own, so they hired a landscaper to do some extensive work on the property. (this was last season)
I contacted them this spring and learned that they were going to use that landscaper now. "He gave us a price to maintain the property that had mowing included."

While it sucked to lose a good client (always paid on time and for a month or two at a time), I can understand that they may want to simply write one check and be done with it. I also suspect that it had something to do with hiring a minority owned business. Whatever the reason, it's their money and they can spend it where they choose.

I did inquire if there was anything I had done, or did not offer, or if it was a matter of price that caused them to go with someone else.
"Oh, no! YOU were great!" she said. They just had the offer from the landscaper and it was how they wanted to do it.

One of the drawbacks of being solo is the limits on time and physical ability to tackle some projects. You win some, you lose some. Fortunately, I've won some more recently. I'll pop back in to post about those later.
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