Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

As the season comes to an end, how did it go?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 10-15-2012, 08:40 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
For those having problems with this, what's your suggestion on the best way to keep problems from escalating on the phone?
Here is a perfect scenario of how this problem starts.
-


A clients lawn is supposed to be mowed on Friday.
The lawn wasn't mowed, because it had rained. (not my fault)

The client calls Friday evening, I ignore the call for a pretty valid reason.
1. It's Thanksgiving weekend, I want a break.
2. I don't want to work on the weekend, and I'm not about to.
3. I don't want to load up for only one (1) client, plus other clients would see me, and they would want their grass mowed too, then my whole day of being lazy is GONE!

Basically, I had assumed the client would want me to mow the grass, which is why I didn't want to answer my phone and be put on the spot.

I had to avoid the clients phone calls until Friday, the day they are scheduled to receive service.

Now, imagine when you are confronted by the client how ANNOYING that situation becomes. Luckily I am a fantastic b.s'er.

-

Also, for the record. I hate working weekends just like everybody else, but I also avoid it because then my clients would expect it of me way too much, and I would never be able to have plans outside of work ever again.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 10-16-2012, 09:10 AM
Caskey Lawns & Landscapes's Avatar
Caskey Lawns & Landscapes Caskey Lawns & Landscapes is offline
Senior Member
 
Join Date: Feb 2012
Location: Gettysburg PA
Posts: 282
Rep Power: 5
Caskey Lawns & Landscapes is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
It's been a great season for me It was too the point of really needng to hire someone but I held off and fought through it lone ranger style I really need to consider it for the spring though because I was really pushed some days to get estimates and other things done as well, My wife stepped up big time this year and helped out with the billing and taking phone calls for me...That alone was a big help

I really need to look into the way I do my billing though for next year, I have been doing monthly billing for my customers and there are several that are slow payers, a few that I have carried along for two or more months before they finally pay up....I'd like to hear some thoughts from everyone on the slow payers,

I'll tell you a story about this one lady I picked up in the spring this season, She is elderly and owns two homes, one in MD and the other in PA, I mow the one in PA, It's a bi-weekly ( which I hate with a passion ) mow in a heavily wooded area, every week there are branches laying in the yard
So, she is very kind and pays promptly BUT....she calls practically every time I mow to complain, Now the key here is that I have never met this women in person, Everything has been via phone calls, she wasn't even there when I did the estimate, so, she calls and tells things like ..

** Your MEN , are mowing to quickly The cable guy was there when they mowed and told me they were only there for 30 mins..It always took my husband an hour too mow...

**Your MEN , put a tire track in the yard where they are turning thier machines...

This went on for about two months and finally I decided it was time to put a stop to it
I called her prior to the next scheduled day and ask her to be there and I would personally come along with ( MY MEN ) to supervise and make sure everything is too her satisfaction She was very excited on the phone that I was doing this for her....

I showed up and she met me in the driveway , I told her I was glad to finally get to meet her in person, She ask me ( confused of course ) if my men were meeting me there...

No ma'am I don't have any men...I run my business alone and I do all the work myself...I have been the one that has mowed your lawn every time since spring, I have been the one that has gone around and picked all of your branches that have fallen off all these trees every time before I can mow..I have been the one to move your lawn furniture out of the way every time before I can mow ( and it's always back in the way the next time ) ...

Her face became the most awesome shade of red that you could ever imagine..

I ask her if she had any concerns or comments before I stared to mow her lawn

Her reply....No you are doing a fantastic job and the lawn looks great......

I haven't gotten another phone call from her since
Reply With Quote
  #13  
Old 10-16-2012, 04:37 PM
avetslawncare's Avatar
avetslawncare avetslawncare is offline
Senior Member
 
Join Date: Apr 2011
Posts: 252
Rep Power: 5
avetslawncare is on a distinguished road
Default

haha well played sir....very nicely done....some people just like to complain...not sure why ...?maybe to keep you on your toes?
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Last day of season CHEESE2009 General Talk 2 11-21-2011 12:41 PM
Almost through with the season. SouthallMowing Starting a lawn care business. 3 08-05-2011 11:50 PM
new season KWLawn General Talk 1 03-04-2010 12:40 PM
Not a season of joy for everyone swstout General Talk 4 12-27-2009 09:32 AM
End season is near pnplawn General Talk 18 10-15-2007 11:15 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
back surgery
Bradcook21
01-28-2016 08:51 PM
Yesterday 08:04 PM
by Chilehead
12 266
hello all
romanlandscape
01-29-2016 03:46 PM
Yesterday 10:20 AM
by Bradcook21
6 168
Finding open bids?!?
C&DPropertyManagement
Yesterday 01:48 AM
Yesterday 01:48 AM
by C&DPropertyManagement
0 39
Lawn Care Book Ranked #1
Steve
02-06-2016 12:36 AM
02-06-2016 12:36 AM
by Steve
0 58
Hi
Sellers Lawn Care
02-02-2016 01:48 PM
02-05-2016 08:03 AM
by Sellers Lawn Care
4 134
Collecting payments from...
Niagara Mowing
02-03-2016 05:21 PM
02-05-2016 08:00 AM
by Niagara Mowing
7 177
SMS assist? The good,...
jcurr33
01-27-2016 10:24 PM
02-04-2016 11:53 PM
by Steve
5 208
I need some help...
Anise
02-04-2016 01:39 PM
02-04-2016 11:51 PM
by Steve
3 100
Customers dodging the...
Rocky
11-06-2015 06:22 AM
02-04-2016 03:41 AM
by C&DPropertyManagement
7 1,462
Offering a "Trial"...
wybut076
02-01-2016 06:27 PM
02-03-2016 08:26 PM
by Just for Cuts
7 213
Iowa Caucus Predictions?
Steve
02-01-2016 06:31 PM
02-03-2016 12:40 AM
by Steve
1 85
Laying White River Rock
DiamondLawnCare
02-01-2016 08:27 PM
02-03-2016 12:17 AM
by Steve
1 102
Networking for a...
jcurr33
01-30-2016 09:26 PM
02-01-2016 06:27 PM
by Steve
4 170
Customer giving a 1099?
apmAkron
01-27-2016 07:22 PM
01-31-2016 08:55 PM
by Chilehead
6 231
happy to be here
redrobin
01-29-2016 10:45 AM
01-31-2016 08:44 PM
by Steve
1 124
Thought's on an "E-Z...
jcurr33
01-27-2016 10:48 PM
01-31-2016 08:38 PM
by Steve
4 197
Changes
Knaubone
01-30-2016 10:56 PM
01-31-2016 08:31 PM
by Steve
1 105
Thoughts on this Exmark...
googus
01-28-2016 04:24 PM
01-28-2016 08:09 PM
by Chilehead
1 131
1st year in
jcurr33
10-18-2015 05:07 PM
01-28-2016 07:49 PM
by Chilehead
6 4,120
Need opinion on zero...
Mr. Mow
01-24-2016 05:42 PM
01-28-2016 07:41 PM
by Chilehead
10 339
Opinion on liquid vs...
Bradcook21
01-25-2016 02:03 PM
01-28-2016 07:38 PM
by Chilehead
9 282
Finding property size
Gageslawncare
01-25-2016 11:08 AM
01-28-2016 12:05 PM
by Gageslawncare
10 289
Tiger TG 2661 Commercial...
lawnman1959
01-25-2016 08:12 PM
01-27-2016 07:57 PM
by Just for Cuts
5 223
Spouse as a dependent?
Steve
01-26-2016 01:51 AM
01-27-2016 10:44 AM
by Chilehead
3 184
Hello All
C&DPropertyManagement
01-23-2016 12:21 PM
01-26-2016 01:24 AM
by Steve
1 168
Credit Cards - What's in...
Shark1611
06-16-2015 04:04 PM
01-23-2016 03:43 PM
by C&DPropertyManagement
17 7,650
Start My Own Business?
mowandblow1980
01-12-2016 08:43 PM
01-19-2016 07:00 PM
by Steve
12 600
State of the nation 2016.
Steve
01-12-2016 12:05 AM
01-19-2016 06:57 PM
by Steve
6 360
little help? first big...
Brian3137
12-31-2015 12:39 PM
01-19-2016 06:54 PM
by Steve
23 1,039
Hi everybody...
Greg_TopYardServices
01-14-2016 08:10 AM
01-19-2016 02:47 PM
by SC93
12 431
What's your next...
Steve
05-15-2015 12:54 PM
01-17-2016 08:48 PM
by Homeland unlimited
25 7,893
Plow controller problems
scaypa
01-12-2016 05:49 PM
01-16-2016 10:46 AM
by scaypa
4 276
Say Hello !!!
Steve
03-19-2007 12:18 PM
01-15-2016 07:23 PM
by tannerduncan
1,244 427,951
Pricing issue
Mr. Mow
07-07-2015 07:15 AM
01-15-2016 11:20 AM
by djlandscaping06
23 5,376
New College Course
Dr. D
01-14-2016 01:45 PM
01-14-2016 05:35 PM
by Steve
1 200
Yelp
Shark1611
01-13-2016 10:00 AM
01-14-2016 05:32 PM
by Steve
4 256
New to the forum from...
Doug Green
01-12-2016 12:23 PM
01-14-2016 08:34 AM
by Doug Green
2 229
Facebook advertising
Just for Cuts
12-13-2015 08:49 AM
01-13-2016 10:20 PM
by Just for Cuts
12 896
Choosing local business
Doug Green
01-12-2016 12:29 PM
01-13-2016 06:12 PM
by Steve
2 393
4 Seasons Landscaping LLC
Doug Green
01-12-2016 12:56 PM
01-12-2016 12:59 PM
by Doug Green
1 252
2016 business goals
OxfordOS
01-09-2016 04:19 PM
01-12-2016 08:36 AM
by mowandblow1980
15 540
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:42 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:42 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy