Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

I think I have one of Scotts customers


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 08-29-2012, 04:34 AM
CS-LawnService CS-LawnService is offline
Senior Member
 
Join Date: Sep 2011
Location: Paw Paw West Virginia
Age: 51
Posts: 133
Rep Power: 4
CS-LawnService is on a distinguished road
Default I think I have one of Scotts customers

I think one of Scotts customers have moved into my area .I picked this job up in may 3 acre river lot gave him a decent price on it I made money he was very happy with the price on it bi-weekly mow as it was just a river lot .
well it started after the second cut having to chase the money down every time tried and tried to find a payment arrangment that would work for the customer he finally said he would prepay for each cut and that worked for 2 payments then it was having to chase him down to get paid .
yesterday he fires me and post on his facebook account

"If you are in business in these tough economic times and expect to survive and grow, you need to know that the customer has a choice. To go elsewhere, or to just decline non-essential goods and service altogether. The customer needs to be provided what they want, when they want it, and how they want it. They need to be allowed to make payment by a method of their choosing, and on the terms and schedule that fit their lifestyle. If you badger or try to dictate to a customer, fail to live up to agreements, or make doing business inconvenient, only a fool will be your customer for very long. And I'm no fool."


I have refraimed from post that if you payed your bills you would not have any problems .

but i blame scott for this it sure sounds like one of his customers
__________________
Chris Hoeltke
serving Winchester Virginia and surrounding areas
C&S Lawn Service

Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 08-29-2012, 07:02 AM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by CS-LawnService View Post
"If you are in business in these tough economic times and expect to survive and grow, you need to know that the customer has a choice. To go elsewhere, or to just decline non-essential goods and service altogether. The customer needs to be provided what they want, when they want it, and how they want it. They need to be allowed to make payment by a method of their choosing, and on the terms and schedule that fit their lifestyle. If you badger or try to dictate to a customer, fail to live up to agreements, or make doing business inconvenient, only a fool will be your customer for very long. And I'm no fool."
So what he is saying is you should have no rules and hope to get paid some time?

I think any one that reads this will find it funny and don't reply to him
Reply With Quote
  #3  
Old 08-29-2012, 07:12 AM
CS-LawnService CS-LawnService is offline
Senior Member
 
Join Date: Sep 2011
Location: Paw Paw West Virginia
Age: 51
Posts: 133
Rep Power: 4
CS-LawnService is on a distinguished road
Default

yup thats what it seems like to me ,I found it very ammusing and just a relief to be rid of him
__________________
Chris Hoeltke
serving Winchester Virginia and surrounding areas
C&S Lawn Service

Reply With Quote
  #4  
Old 08-29-2012, 09:30 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

that guy is a arrogant SOB. who does he think he is where he can make up the rules?
does he pay the gas station attendant when he feels like it?

this guy does not understand how basic commerce works.
you offer a service and people choose your service under the terms of the service agreement and this clown thinks he can pay you based on his lifestyle?

what lifestyle exactly is it? living beyond your means? nobody has to pay someone to cut their lawn with the exception of the elderly and handicapped.
he has the option to do it himself, but he chose to have someone do it and he will pay.
and he just not like the fact that he has to hand over his hard earned money to someone who busted their azz because he wants to hold on to it for his wants and needs.

if someone did that to me i could care less if it was 60 dollars or 6 thousand if i had a written agreement ( which i always do ) i would take his azz to court or slap a lien on his house faster then you could say jo boo.

when people want to go online and slander you they need to be put in their place.
Reply With Quote
  #5  
Old 08-29-2012, 11:11 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,343
Rep Power: 10
Steve has disabled reputation
Default

I am sorry that happened. It is something though that you are able to see a true reflection (his account) of what happened. Otherwise you might never have known. But now you do know that there was going to be no winning with this customer. He was going to continue to be flaky.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 08-29-2012, 01:19 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

lol... I wonder if there is any way to show the world that this client is wrong.


You should post it on your company fb page, and all of us can go there and LAUGH at it.

Lawn guys: 100
Clients: 0
Reply With Quote
  #7  
Old 08-29-2012, 01:29 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

What a prick.

This is why I bill at the beginning of the month. The customers that have a problem with this are the ones that pay late and try not to pay at all. If they have a problem prepaying then I have a problem precutting. Every customer I have ever lost was due to none payment.

I tried at time of service but the client isnt always home or forgets to leave a check. I tried invoicing at the end of the month but by the time I'm paid the customer owes me the same amount.
Reply With Quote
  #8  
Old 08-30-2012, 03:23 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by SECTLANDSCAPING View Post
tried invoicing at the end of the month but by the time I'm paid the customer owes me the same amount.
Well said.

This is what bothered me the most with letting clients pay after services were done. By the time they pay, they already owe us again, it just snowballs and they end up having a hard time letting go of a larger amount of money.

Also when it's late in the season and the grass stops growing, you might not even get your last months payment from them without a fight. I like to rid myself of those risks completely.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Scotts Spreader Settings? Jack Rabbit Lawn Maintenance / Lawn Renovation 4 06-27-2010 02:42 PM
Converting Seasonal Customers to Annual Customers Greenmind Starting a lawn care business. 4 03-07-2008 12:28 AM
Best Customers makbootzy General Talk 5 01-07-2008 03:06 PM
Im above scotts lawn pnplawn Search Engine Optimization and Website Design Discussions. 4 12-05-2007 04:08 PM
Scotts Lawn Care Mailer Steve Show Off - Picture Post - Photo Gallery 1 08-14-2006 07:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
Today 02:02 PM
by ExtremeLawncareServices
36 8,974
More Rain or Less?
Steve
05-20-2015 12:06 PM
Today 01:48 PM
by Matther777
7 119
Irrigation
pboy8634
02-21-2010 12:46 PM
Today 11:39 AM
by Just for Cuts
24 8,342
What's your next...
Steve
05-15-2015 11:54 AM
Yesterday 11:23 PM
by biglee
13 300
Peace garden ideas
SGL1
05-13-2015 03:15 PM
Yesterday 07:51 PM
by avetslawncare
16 434
Equipment dealers
mattthelawnguy
Yesterday 04:33 PM
Yesterday 04:33 PM
by mattthelawnguy
0 37
Show us your stripes
Just for Cuts
Yesterday 03:07 PM
Yesterday 03:07 PM
by Just for Cuts
0 52
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
Yesterday 02:58 PM
by Just for Cuts
4 129
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
05-20-2015 09:18 PM
by ExtremeLawncareServices
84 6,697
Total yard rehab
SGL1
04-23-2015 03:59 PM
05-19-2015 08:22 PM
by SGL1
15 755
Say Hello !!!
Steve
03-19-2007 11:18 AM
05-19-2015 04:12 PM
by NinaMarie86
1,223 388,863
New Lawn Service
carmelitaslawnservice
05-19-2015 10:02 AM
05-19-2015 02:51 PM
by Steve
1 82
Landscaper Jailed After...
SGL1
05-18-2015 08:15 AM
05-19-2015 02:37 PM
by Steve
5 171
Pictures of commercial...
avetslawncare
04-01-2015 09:47 PM
05-19-2015 02:29 PM
by Steve
38 1,933
feeling like im being...
Bradcook21
05-17-2015 07:33 AM
05-19-2015 02:11 PM
by Steve
6 189
good news yesterday
Bradcook21
05-17-2015 07:08 AM
05-19-2015 06:16 AM
by Bradcook21
3 121
ignition coil
jasonw
05-12-2015 05:31 PM
05-18-2015 12:07 PM
by Steve
3 243
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
05-18-2015 12:06 PM
by Steve
13 635
Big (to me) mulch job
tl757
04-23-2015 05:32 PM
05-15-2015 08:46 PM
by biglee
22 1,441
big dog mowers?
Bradcook21
05-13-2015 04:03 PM
05-14-2015 10:55 AM
by Steve
4 271
Small HOA Bid
lxarth
05-06-2015 10:37 PM
05-13-2015 11:55 AM
by Steve
9 479
New company in Michigan
SEM
04-24-2015 09:27 PM
05-13-2015 11:51 AM
by Steve
11 609
Fired for refusing to...
Mr. Mow
05-09-2015 06:15 AM
05-12-2015 01:36 PM
by Steve
6 477
What a JERK!
Chilehead
05-06-2015 08:13 AM
05-12-2015 01:14 PM
by Steve
9 548
I have ZERO confidence...
Just for Cuts
05-01-2015 04:24 PM
05-12-2015 03:53 AM
by jrs.landscaping
31 1,020
landscape insurance
clarkslawn
03-30-2015 10:14 PM
05-11-2015 01:15 PM
by Steve
6 991
String trim BEFORE mow...
Mr. Mow
04-12-2015 08:13 AM
05-10-2015 07:50 PM
by ExtremeLawncareServices
9 1,021
Bought my first STIHL...
Mr. Mow
05-09-2015 06:29 AM
05-10-2015 08:36 AM
by Mr. Mow
9 386
advice wanted please and...
CHenricks
05-07-2015 08:40 PM
05-08-2015 04:20 PM
by CHenricks
7 403
Hello
SallyBorowicz
05-06-2015 11:14 AM
05-08-2015 02:21 PM
by Steve
3 323
Mower Advice
tl757
05-06-2015 02:31 PM
05-08-2015 01:45 PM
by Steve
6 442
Home today...Still...
biglee
05-06-2015 11:59 AM
05-07-2015 12:06 PM
by biglee
2 322
I'm Back With The Best...
aduttonater
02-21-2015 12:41 AM
05-07-2015 11:17 AM
by Steve
79 3,868
color fliers?
holymoly
04-18-2015 02:32 PM
05-07-2015 10:57 AM
by Steve
16 999
Looking good
mrsmichigan
05-06-2015 09:47 AM
05-07-2015 10:53 AM
by Steve
1 276
What are your biggest...
Steve
05-05-2015 01:24 PM
05-07-2015 10:52 AM
by Steve
2 316
is craiglist good to...
JBENI
04-16-2015 11:11 AM
05-06-2015 07:15 PM
by TheYardGuy
12 1,066
Go daddy web site and...
jcurr33
05-04-2015 06:00 PM
05-05-2015 11:57 AM
by Steve
2 350
How busy are you now?
Steve
05-04-2015 01:10 PM
05-05-2015 11:47 AM
by Steve
4 387
mowfinder
scaypa
04-27-2015 05:44 PM
05-04-2015 01:14 PM
by Steve
1 416
Latest video, Facebook...
Sprinkler Buddy
05-01-2015 06:54 AM
05-04-2015 01:09 PM
by Steve
3 382
weed
avetslawncare
04-16-2015 07:56 PM
05-01-2015 11:38 AM
by Steve
8 798
so i need somehelp with...
dalvan0
04-28-2015 07:43 PM
04-30-2015 10:55 PM
by avetslawncare
3 684
Anyone have a Lawn Care...
nishirandall
04-28-2015 08:45 PM
04-30-2015 12:00 AM
by Steve
1 458
mowing pic
joshlawncare
04-25-2015 12:34 PM
04-29-2015 10:55 PM
by Steve
5 558
Help with a truck
bdodson89
04-27-2015 08:15 PM
04-29-2015 10:47 PM
by Steve
4 454
Ford F250 Wheel loaders...
jrs.landscaping
04-28-2015 05:34 AM
04-29-2015 07:47 AM
by jrs.landscaping
2 417
Correct me if I'm wrong...
SGL1
04-26-2015 02:41 PM
04-28-2015 06:57 AM
by SGL1
12 575
equipment marketplace?
jrs.landscaping
04-27-2015 04:49 PM
04-27-2015 06:09 PM
by jrs.landscaping
2 393
Buying contracts /...
greenscaper123
04-26-2015 04:46 PM
04-27-2015 05:59 PM
by Steve
2 463
» Popular Tags
ad landscaping aerocore apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial contract help curb appeal services demonstration design edging employee problems equipment dealer equipment rental facebook ferris flyers foreman grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic john deere quik trac landscape landscape services lawn aeration lawn care lawn mowing marketing marketing secrets more customers business mr dave mulch ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts secrets to landscaping seo shell small engine repair square foot steep lawns sulky swzt toro grand stand trailer tree trimmer rack truck new used landscape up sell employee web design website won't return www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:43 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:43 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy