What could the front office and administration do to make your job easier? If you don't have front office staff pretend you do and let me know what thos things would be.
Extra things, they could make routine calls to clients, just to show that we actually care about their business... Honestly, when I get home the last thing I want to do is speak to a client, and that's not good. However, calling a client and asking them how they like our service can open up Pandora's box, especially if they are the cheap ones looking for freebies.
They can also call clients who have yet to pay, harass them for me.
What questions do you wish you had the answers to before heading out for an estimate?
Answers for ignorant people who just don't understand the plain and simple answer I've already given them.
I suppose when I tell a client I can't do a job for them because I didn't bring the right equipment, they say, "Why don't you use mine?"... Every time I decline they probably think less of me.
what are your pet peaves?
Clients who talk.
Clients who don't pay on time.
Clients who don't pick up after themselves and leave their lawn a mess, and clients who bundle up branches and place several piles all over the lawn thinking I'm going to take them with me...
When clients call me, and call me several times in a row.
When I get a phone call from an untraceable number.
When I get a request for service without getting an address.
When my guy restrings a trimmer the wrong way
When my guys doing something for 5 minutes that only takes a few seconds..
When my guy runs the blower when I just started
trimming, I wish he'd listen and just WAIT, and not waste fuel.
When my guy grabs the blower, when he should grab the other trimmer and help me get the job done.
When my guy has to restring the trimmer every lawn, when I only need to restring once every a blue moon.
... then he trash talks the trimmer.
And, what makes your day?
When my guy does a good job and is actually more than just nice company.
When a client tells me not to cut their lawn.
When I deposit checks.
When the day is over.
When I'm not thinking about work.