Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

What would make your job easier?


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 07-12-2012, 10:58 PM
LawnTeam's Avatar
LawnTeam LawnTeam is offline
Junior Member
 
Join Date: Jun 2012
Location: Virginia
Posts: 24
Rep Power: 2
LawnTeam is on a distinguished road
Default What would make your job easier?

What could the front office and administration do to make your job easier? If you don't have front office staff pretend you do and let me know what thos things would be. thanks a bunch!
I ask this because it's my main job function. What questions do you wish you had the answers to before heading out for an estimate? what are your pet peaves? And, what makes your day?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 07-12-2012, 11:17 PM
Godslapper Godslapper is offline
Senior Member
 
Join Date: Jul 2012
Location: I live in a house
Age: 47
Posts: 99
Rep Power: 2
Godslapper is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Man, this is above my pay grade. 1. What time is lunch ? 2. Are you paying ? 3. Will the first job interfear with lunch ? 4. Is there any chance I can get a bonus ? 5. How long will this take and will we get lunch on time ? 6. Girls by the pool. Right after lunch.
Reply With Quote
  #3  
Old 07-12-2012, 11:57 PM
LawnTeam's Avatar
LawnTeam LawnTeam is offline
Junior Member
 
Join Date: Jun 2012
Location: Virginia
Posts: 24
Rep Power: 2
LawnTeam is on a distinguished road
Default front office

LOL! I think your brother applied for a job today. hehehehe
Reply With Quote
  #4  
Old 07-12-2012, 11:57 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

What could the front office and administration do to make your job easier? If you don't have front office staff pretend you do and let me know what thos things would be.

Extra things, they could make routine calls to clients, just to show that we actually care about their business... Honestly, when I get home the last thing I want to do is speak to a client, and that's not good. However, calling a client and asking them how they like our service can open up Pandora's box, especially if they are the cheap ones looking for freebies.

They can also call clients who have yet to pay, harass them for me.

What questions do you wish you had the answers to before heading out for an estimate?
Answers for ignorant people who just don't understand the plain and simple answer I've already given them.

I suppose when I tell a client I can't do a job for them because I didn't bring the right equipment, they say, "Why don't you use mine?"... Every time I decline they probably think less of me.

what are your pet peaves?
Everything.

Clients who talk.

Clients who don't pay on time.

Clients who don't pick up after themselves and leave their lawn a mess, and clients who bundle up branches and place several piles all over the lawn thinking I'm going to take them with me...

When clients call me, and call me several times in a row.

When I get a phone call from an untraceable number.

When I get a request for service without getting an address.

When my guy restrings a trimmer the wrong way

When my guys doing something for 5 minutes that only takes a few seconds..

When my guy runs the blower when I just started trimming, I wish he'd listen and just WAIT, and not waste fuel.

When my guy grabs the blower, when he should grab the other trimmer and help me get the job done.

When my guy has to restring the trimmer every lawn, when I only need to restring once every a blue moon. ... then he trash talks the trimmer.

And, what makes your day?
When my guy does a good job and is actually more than just nice company.

When a client tells me not to cut their lawn.

When I deposit checks.

When the day is over.

When I'm not thinking about work.

Last edited by CHEESE2009; 07-13-2012 at 12:03 AM.
Reply With Quote
  #5  
Old 07-13-2012, 12:03 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 35,752
Rep Power: 10
Steve has disabled reputation
Default

Quote:
They can also call clients who have yet to pay, harass them for me.
I think when you have someone calling, even the act of someone paying enough attention to call, can get late payers to pay.


Also, what about marketing? Maybe keeping the ads on craigslist updated. Maybe do some seo stuff? Help with a blog on the company website?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #6  
Old 07-13-2012, 06:56 PM
LawnTeam's Avatar
LawnTeam LawnTeam is offline
Junior Member
 
Join Date: Jun 2012
Location: Virginia
Posts: 24
Rep Power: 2
LawnTeam is on a distinguished road
Default front office

Great input! I work with a great group of guys who are super talented and work their butts off. Not sure how they do it when it's hot as hell out.
They really deserve to have someone pick up the slack.
Reply With Quote
  #7  
Old 07-13-2012, 07:03 PM
LawnBoy0311 LawnBoy0311 is offline
new member
 
Join Date: Jun 2012
Location: East Coast
Posts: 1,169
Rep Power: 0
LawnBoy0311 is on a distinguished road
Default

Communication. Don't stress me out more than I already am. Collection phone calls and advertising are ALWAYS a plus for me.


Your employees are the front lines of the company. They know a lot more than you think they do. Have them fill out a survey...you'd be amazed at what they say. Keep the survey simple so they will fill it out. Ask what they like and don't like about the job. Or what can be done to get the job done faster? Maybe its as easy as an extra gas can.
Reply With Quote
  #8  
Old 07-14-2012, 11:49 AM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 210
Rep Power: 3
Lopes Lawn Care is on a distinguished road
Default

cheese, i think you and i have the same customers. This one lady leaves little piles of sticks everywhere for me to pick up. there's a cliff in her backyard which is at the end of her grass line that she can simply walk to to get rid of debri (that's where i throw stuff). She says she can't pick up the twigs herself, then insted of paying me to trimmer a bush in the backyard, she gets up on a ladder with a trimmer and does it herself. Health problems my ***. Laziness is more like it.

This week she left a yard full of chairs and stuff all over the place for me to move then asked me to weedwack all the clover heads in the yard cause of a party she was having. oh and my guy is a moron too. just can't get the trimmer thing right. sits indian style on a lawn while changing string. wow. haha
Reply With Quote
Reply

Bookmarks

Tags
front office

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Getting small accounts can be easier than you think Robc Starting a lawn care business. 18 06-06-2011 07:49 AM
Free application makes website building easier swstout Community Assistance 4 04-18-2009 11:10 AM
Would you like to make one of these? Steve General Talk 0 04-09-2007 09:31 PM
Which would be easier Steve General Business Discussions 5 04-06-2006 07:38 PM
Easier and quicker data entry for Gopher Gopher Software Support Archived Question & Answers - Read Only 3 01-14-2005 04:25 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lawn Pro Software
phlawncare
Today 01:28 PM
Today 01:28 PM
by phlawncare
0 28
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
Today 01:19 PM
by phlawncare
17 445
this mower is driving me...
boog
04-17-2014 12:07 PM
Today 12:06 PM
by kslawn
7 190
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 11:13 AM
by ExtremeLawncareServices
32 1,107
Lawn Renovation
stevef1201
04-11-2014 12:00 PM
Today 11:11 AM
by kslawn
10 286
quickbooks users
CDLAWNCARE
Today 09:03 AM
Today 11:06 AM
by BelleCityLawn1
2 48
danny 2
danny2
Yesterday 10:19 PM
Today 05:13 AM
by Sprinkler Buddy
2 74
I Got Taken...,
Dan Tanner
Yesterday 06:26 AM
Yesterday 08:15 PM
by Dan Tanner
3 136
new to this forum!
mower13126
04-18-2014 07:37 PM
Yesterday 05:34 PM
by Sprinkler Buddy
3 109
employee pay
4 seasons maintenance
04-10-2011 09:34 PM
Yesterday 12:19 PM
by kslawn
19 6,776
REO calling
Dan Tanner
04-16-2014 05:03 PM
Yesterday 11:17 AM
by kslawn
11 269
Customers droping like...
goodtimez
04-18-2014 09:53 AM
Yesterday 08:09 AM
by CDLAWNCARE
7 174
Back for this year
xandrew245x
02-21-2014 04:30 PM
Yesterday 07:59 AM
by xandrew245x
14 872
Any greenhouse operators...
GoGreenerKS
04-15-2014 11:21 AM
Yesterday 07:49 AM
by CDLAWNCARE
4 145
Looking for advice on a...
Tekeda1
04-13-2014 09:53 AM
Yesterday 04:22 AM
by Tekeda1
17 396
2.5 acre mowing
xandrew245x
04-18-2014 06:55 AM
04-18-2014 08:57 PM
by xandrew245x
6 132
Best Bulk Mulch delivery...
Steven Virgadamo
04-18-2014 09:52 AM
04-18-2014 05:34 PM
by Steve
2 73
Steve Virgadamo,...
Steven Virgadamo
04-18-2014 09:49 AM
04-18-2014 05:08 PM
by Steve
2 67
Instagram
Gerardo_Landscape
04-16-2014 11:28 AM
04-18-2014 04:51 PM
by Steve
3 107
Help with weed liability!
Prolawnofchatt
04-15-2014 09:10 AM
04-18-2014 04:47 PM
by Steve
5 199
Nationwide lawn care...
Billy Goat
04-15-2014 05:21 PM
04-18-2014 04:39 PM
by Steve
9 222
Truck Signage
Dan Tanner
04-16-2014 11:00 PM
04-18-2014 04:04 PM
by stevef1201
10 232
leaf removal
tlf59263
04-15-2014 10:00 PM
04-18-2014 03:59 PM
by stevef1201
6 188
Pay per click advertising
roostertail
02-12-2014 07:26 PM
04-17-2014 07:11 PM
by yardrate
10 614
Accepting credit cards,...
Darksteel
03-17-2014 08:01 PM
04-16-2014 01:02 PM
by jymie
15 740
Trimec
acrajchel
04-15-2014 08:24 PM
04-16-2014 11:10 AM
by Steve
3 115
Gopher Forum Discount!
BlackRain75
04-12-2014 10:44 PM
04-16-2014 10:50 AM
by Steve
9 281
hello
NFrailey
04-15-2014 01:39 PM
04-16-2014 10:48 AM
by Steve
1 105
Pricing a Mulch Job
dmcalpi
04-07-2014 02:16 PM
04-16-2014 09:40 AM
by jymie
21 632
google earth
CDLAWNCARE
04-12-2014 03:24 PM
04-16-2014 09:36 AM
by jymie
8 239
There has to be an...
CDLAWNCARE
04-14-2014 12:59 PM
04-15-2014 04:06 PM
by Dan Tanner
6 187
First Day Back!
BelleCityLawn1
04-09-2014 09:13 PM
04-15-2014 11:16 AM
by Steve
11 315
Mow America
stevegredler
04-13-2014 01:02 PM
04-14-2014 09:53 PM
by kslawn
5 218
Power Broom
acrajchel
04-14-2014 07:46 AM
04-14-2014 12:47 PM
by CDLAWNCARE
2 115
Say Hello !!!
Steve
03-19-2007 11:18 AM
04-14-2014 11:34 AM
by Steve
1,176 285,812
Equipment reviews
Greg'slawnandlandscape
04-09-2014 07:17 AM
04-14-2014 11:27 AM
by Greg'slawnandlandscape
13 470
Sulky and Turf Tracer
acrajchel
04-07-2014 01:44 PM
04-14-2014 10:51 AM
by Steve
8 369
Aerating Prices?
Dan Tanner
04-08-2014 03:16 PM
04-14-2014 10:31 AM
by Steve
13 458
Estimating help
acrajchel
04-11-2014 06:06 PM
04-14-2014 10:20 AM
by Steve
3 184
Need help bidding church...
GreenRidge Lawn&Landscape
04-07-2014 08:01 PM
04-14-2014 09:49 AM
by Steve
12 438
Hello all
Griff20114
04-12-2014 05:08 PM
04-14-2014 09:46 AM
by Steve
1 123
Step by Step Spring Lawn...
WarriorLawnscaping
04-10-2014 07:01 AM
04-14-2014 09:43 AM
by Steve
5 264
Jeff Cowden
jcowden
04-11-2014 07:27 PM
04-14-2014 09:39 AM
by Steve
1 116
Exmark Commercial 30...
Dan Tanner
04-11-2014 05:35 AM
04-14-2014 09:37 AM
by Steve
4 206
What Was Your Setup When...
superrman77
02-11-2014 10:53 AM
04-14-2014 08:04 AM
by acrajchel
21 1,613
Small guy time to get a...
googus
04-08-2014 08:16 AM
04-13-2014 07:18 PM
by A. Kulak Landscaping
9 339
Weekly vs. Bi-weekly
CDLAWNCARE
04-12-2014 01:48 PM
04-13-2014 06:03 PM
by kslawn
9 353
Weed ID help
TwinBrosLC
04-12-2014 10:39 AM
04-13-2014 07:40 AM
by stevef1201
4 176
Lexington, KY
acrajchel
04-07-2014 01:06 PM
04-11-2014 09:49 PM
by acrajchel
1 149
Food Plot Management
BlackRain75
04-11-2014 10:20 AM
04-11-2014 03:51 PM
by Steve
4 146
» Popular Tags
ads aerator bid butterfly gardens buy charge christmas christmas light hanging client color jet courtesy call craigslist credit card customers echo exmark ferris first truck florida flower bed cultivation price fundraiser georgia gopherhaul grass grass clarksville gravely health holiday holiday lighting how much to charge how to bid installation kansas city kawasaki lawn care lawn care business book lawn care business podcast lawn care business show leaf lighting brass outdoor lights llp marketing mow mowing mowing clarksville mulch mulch estimate new buisness new business new start office management payment podcast property management company redmax riding mower savannah scag schedule selling seo sprayer starting a business start up lawn care business stihl tree care unreasonable upsell walker winter money making ideas
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:09 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:09 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy