Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Should I negotiate a new contract?


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-22-2012, 09:12 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 3
Rick3401 is on a distinguished road
Default Should I negotiate a new contract?

Very new to this biz. I have a $3800 per season account that I mow, trim, and prune hedges once per week. I estimate I'm making about $146 for 3.5 hours work per week on this one. I do this one by myself. Anyway, they recently put up a 12x12 screen room in the back yard. Where it used take a few minutes to mow this area with the rider, now I have to pull out the lawn furniture and hand mow and put everything back. Adds about 30 more minutes to the job. Would you renegotiate for a new contract or be a nice guy and just do it? Thanks for your reply.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-22-2012, 09:20 PM
Cashin H&P Cashin H&P is offline
new member
 
Join Date: May 2011
Location: Bedford NH
Posts: 409
Rep Power: 0
Cashin H&P is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
I would let it go for the rest of this season and raise my price for next year. If you tried to get more money now it might mean you done get this contract next season or worse they drop you now. But if you raise your price for next season and explain why I would think it would go over better with the customer.

just my thought
Reply With Quote
  #3  
Old 06-22-2012, 09:29 PM
Rick3401 Rick3401 is offline
Junior Member
 
Join Date: Mar 2012
Posts: 5
Rep Power: 3
Rick3401 is on a distinguished road
Default

And a good thought that is...thanks
Reply With Quote
  #4  
Old 06-25-2012, 11:23 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,007
Rep Power: 10
Steve has disabled reputation
Default

That is a real interesting situation and I am surprised this hasn't come up before.

Do you currently have this customer under contract?

This situation really makes you think about the way contracts are worded and maybe they need some type of clause that says if the amount of time needed to service the lawn is changed, due to new landscape elements added to the property, the customer will be charged accordingly. Or something like that.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 07-03-2012, 02:04 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 3
52BeltDrive is on a distinguished road
Default

I like the first reply...BUT

You're losing time, time is money...

Money per season sounds good, sounds like a good client. Guessing they would be willing to hear and understand how their new "convenience" inconveniences you and your services provided.

In the long run it's your call. Bet their credit card has beat you to a big payout but they'll ride that gravy train. You, as the "lawnman, yardboy, landscaper" whatever come second to the CC company that finances their whims. Then again, they don't sound like folks that will credit a mower, trimmer, blower and take over.

They're paying to play, it's all a gamble and they pay. Explain your end and ask for more. Can you afford the loss next season?


I've lost alot of income doing exactly what you're doing right now. You're not the bad guy here if you're properly maintaining the property to their satisfaction. Politely explain your situation and hope for understanding. I work for free on my terms, not the client's. (I pick and choose losses, I try not to consider those choices as losses BUT they are. You cannot allow your clients to dictate such choices.)

My .02, take it or leave it (those last five words are my motto)

Last edited by 52BeltDrive; 07-03-2012 at 02:07 AM.
Reply With Quote
  #6  
Old 07-03-2012, 03:31 AM
PVMS PVMS is offline
Member
 
Join Date: Jul 2012
Location: Melbourne, Australia.
Posts: 36
Rep Power: 3
PVMS is on a distinguished road
Default

I would say something straight away, because when you go to renew the contract, they will see that you have been doing it for free all this time, and expect it.
I'm sure that if you approach them the right way, they will be fair. If not, then jobs like that are only a "ball and chain" on your business.
Reply With Quote
  #7  
Old 07-03-2012, 04:05 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,007
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I've lost alot of income doing exactly what you're doing right now.
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 07-04-2012, 03:28 AM
52BeltDrive's Avatar
52BeltDrive 52BeltDrive is offline
Junior Member
 
Join Date: Mar 2012
Posts: 20
Rep Power: 3
52BeltDrive is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
What kinds of experiences have you run into that were like this and how did you handle them? Was there a breaking point you reached where you decided you needed to take a stand against customers like these?
Steve, I've run into so many situations of loss that I've lost count. These clients don't sound at all like cheapskates or losers looking to get over on anything. 4k a year on a single account (unseen/unknown) is something to hang onto, at least for now?

My point is to advise the client that circumstances between original bid and services provided have been altered to the service provider's detriment. Folks paying what they are sound like reasonable people who would understand basic economics. My job is more now intricate and time consuming / my job now costs more. Added expense is likely low / reasonable. Let it ride, say nothing and what's next?

You have to speak up. You must explain the circumstances of how you make your living and how their personal choices might affect it. Next week you might find a homeowner-grade paver walkway that needs to be cut with a trimmer instead of your mower. There's another 10 minutes lost that could be cash somewhere else. And you already lost a 30 minute cut from the list?

It might sound petty but there are only so many working hours available on any given week. Most of my clients get alot for free. That's on me, my choice. I grow much from bulb, corm, and seed. I grow and share perennials. Again, on me. But in this instance, where a provider spends significant time over their bidded price due to unforseen modification?

Speak up. It can be done politely and with tact. No need to ask for reimbursment or an immediate rate hike. Simply mentioning to the client that you might need to thin your losses is effective...They're curious to know what your losses might be... They have friends who tell them how great our industry is.... They're clueless to the reality of waking up to grass stained wet boots and grinding blades while they suck down a latte and adjust their tie. I don't work for anyone that's ever done what I do. Doubt I ever will.

Reasonable people respond well to such tactics. You're not selling new, very gently informing them that they'll soon swim again in the shark infested waters they swam before finding YOU if they choose to let you go. Intelligent people want to stick with a proven winner. That makes doing business easy. If your client is satisfied, you're in. Good business isn't only about a satisfied customer, if you're losing they're going to lose too. They're going to lose YOU.

If you let folks walk on you, they'll likely run and stomp at the same time. You HAVE to have boundries "or you'll get what we have right here... a failure to communicate". Communication is (almost) everything. If they like you and what you bring, they'll pay for it as long as it's not out of line...
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Got Bad Contract Off Here boog Starting a lawn care business. 11 03-13-2011 06:51 PM
Need your help - Should I contract? Growing Green General Business Discussions 1 12-24-2010 02:01 PM
Contract for Job?? rclandscaping General Business Discussions 3 03-16-2009 10:06 AM
contract moseley creek General Talk 1 10-24-2007 06:26 PM
Contract F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 11:31 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Ground Guys
Pattersonllc
Today 07:49 PM
Today 10:00 PM
by Just for Cuts
1 20
Starting a legit...
Hard-Body lawn & garden
Today 08:19 PM
Today 08:42 PM
by CurbAppeal1
1 17
How do YOU charge your...
Hard-Body lawn & garden
03-02-2015 09:28 PM
Today 08:19 PM
by Bradcook21
3 96
Small dovetail truck...
ExtremeLawncareServices
Today 07:47 PM
Today 07:47 PM
by ExtremeLawncareServices
0 16
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
Today 07:33 PM
by CurbAppeal1
25 7,741
Front page google...
CurbAppeal1
Today 06:04 PM
Today 07:28 PM
by CurbAppeal1
4 42
Opinions on truck wrap
Trupro
02-28-2015 04:21 PM
Today 07:20 PM
by CurbAppeal1
18 344
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
Today 06:47 PM
by BladesofSteel
14 1,989
Doug With Blades Of...
BladesofSteel
Yesterday 08:40 PM
Today 05:44 PM
by BladesofSteel
2 56
hoa bid
Bradcook21
Today 07:12 AM
Today 04:49 PM
by Steve
2 71
Incentives for potential...
rmccutchan
02-02-2015 12:09 AM
Today 04:06 PM
by Steve
13 848
Kawasaki Control Assembly
rsanchez1203
Yesterday 04:21 PM
Today 04:04 PM
by Steve
10 158
All NEW BRASS Black Rain...
BlackRain75
Yesterday 10:07 PM
Today 02:33 PM
by Sprinkler Buddy
1 46
Moss in grass in the...
tk4454
05-17-2013 12:19 AM
Today 09:08 AM
by Moki
4 1,602
Jesse with Curb Appeal...
CurbAppeal1
Yesterday 01:44 PM
Yesterday 06:48 PM
by CurbAppeal1
12 148
New guy from Columbia, SC
holymoly
Yesterday 05:27 PM
Yesterday 06:10 PM
by Steve
1 46
Diesel conversion?
Just for Cuts
03-02-2015 10:59 AM
Yesterday 06:08 PM
by Just for Cuts
4 118
stubbon people
Bradcook21
02-16-2015 04:25 PM
Yesterday 05:56 PM
by Steve
45 1,505
What's include in a bid?
ppl
03-02-2015 01:19 PM
Yesterday 05:53 PM
by Steve
9 208
New Website
brian'slawncare
03-01-2015 06:35 PM
Yesterday 05:48 PM
by Steve
8 170
New Lawn Care Business
S&Z Lawncare
03-02-2015 04:13 PM
Yesterday 05:39 PM
by Steve
3 125
My Newborn son
avetslawncare
02-27-2015 01:07 PM
Yesterday 05:23 PM
by joshlawncare
7 171
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Yesterday 02:50 PM
by ExtremeLawncareServices
14 2,045
rock salt
Bradcook21
02-24-2015 11:17 AM
Yesterday 01:26 PM
by jrs.landscaping
30 670
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
Yesterday 10:38 AM
by brian'slawncare
9 815
pros and cons on...
Wolf4dk
03-02-2015 12:26 AM
03-02-2015 10:14 PM
by ExtremeLawncareServices
6 150
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
03-02-2015 08:32 PM
by Bradcook21
7 294
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
03-02-2015 04:57 PM
by Steve
5 380
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
03-02-2015 04:45 PM
by Steve
5 666
Online Estimator
acrajchel
03-01-2015 05:58 PM
03-02-2015 03:50 PM
by Steve
3 136
How to obtain more...
winkie61
02-17-2015 08:31 AM
03-02-2015 11:05 AM
by nwgirl
4 608
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
03-02-2015 10:44 AM
by ExtremeLawncareServices
16 689
How to sell annual...
GroPro
02-17-2015 12:31 PM
03-01-2015 01:46 PM
by Chilehead
8 641
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,883
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,807
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 554
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 158
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 148
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 178
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 508
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,844
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 285
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 271
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,903
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 726
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 710
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 316
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 315
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 267
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 292
» Popular Tags
2wd 4wd apartment complex bark blades blowout bob villa collections commercial curb appeal services demonstration edging employee problems facebook first truck flyers free advertising gopherhaul grass gravely growing a lawn care business hardscapes hills hiring how to hydraulic landscape landscape services landscaping training lawn aeration lawn care lawn care busines plan lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing more customers business mr dave new business new mower ordinance past due patio install per hour charge podcast profit on employee push versus ride running a business scag v-ride scripts search engine optimization sell the vision seo shreaded small engine repair sq ft sulky tractor auger trailer mate pro trimmer rack truck new used landscape walk behind web design website won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:52 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:52 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy