Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Best call from a customer ever!


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 06-20-2012, 06:59 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default Best call from a customer ever!

So I have a client who wanted to try and mow her own lawn this year. She'd do it every other week so i'd be mowing bi-weekly insted of weekly as usual. I get a call from her saying "good news i mowed the lawn, bad news is something happened to my tractor and i drove it through the garage door", "do you think you can take apart a garage door?", "its stuck in there and now I can't get my car out of the garage".

Me: "wow thats terrible, id love to help but i'm out of town" haha (mind you, this was at 9pm on a saturday night as i'm doing a engine swap on my walk behind).

Needless to say i'm mowing every week again hahaha.

This was hands down the best call I ever got from a customer. I almost s**t my pants.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 06-20-2012, 10:21 PM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 385
Rep Power: 6
brian'slawncare is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
looks like you'll be mowing full time now

So what ever happened with you and fixing the garage door? Did you take this as a side job for some extra cash, or just pass?
Reply With Quote
  #3  
Old 06-20-2012, 10:33 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Awesome.

MY best call was my PITA cut it shorter next time so it lasts two weeks guy telling me he wants to cut it himself this season - and he is.

Except one week when he didn't feel like it and called me - I was "too busy" to help.
Reply With Quote
  #4  
Old 06-20-2012, 10:51 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

You know, it's something I would have normally helped her with but I was worried about something (like the door) falling on the car. I don't know the first thing about garage door repair. I was also in the middle of a pain in the arse engine swap on my walk behind so i really didn't have the time to go help and needed to get this mower up and back to live again.

Definitly funny story though.

Hedge, yeah you gotta love those "I'm gonna do it myself" people. They seem surprised when you charge them three times the cost cause the lawn is a foot tall now cause they decided not to do it themselves.

I had one customer that must of thought i was an on-call lawn guy. She would text me. "can you come mow now". I simply replied, "i'm out of town for the weekend, wish i had known you wanted your lawn mowed, i was just around the corner yesterday" "i'll be by next thursday when im back in your area". This is after repeated weeks of me telling her when i'd be there and her calling me 2 days after the fact to ask if i could come mow.

Needless to say i dropped her cause she was annoying. I got texts at 1am once from her for mowing. Just retarded. Would also forget to leave payment so i'd have to come back and get it, wasting even more gas. Peace to that.
Reply With Quote
  #5  
Old 06-20-2012, 10:56 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Lopes Lawn Care View Post
I had one customer that must of thought i was an on-call lawn guy. She would text me. "can you come mow now". I simply replied, "i'm out of town for the weekend, wish i had known you wanted your lawn mowed, i was just around the corner yesterday" "i'll be by next thursday when im back in your area". This is after repeated weeks of me telling her when i'd be there and her calling me 2 days after the fact to ask if i could come mow.

Needless to say i dropped her cause she was annoying. I got texts at 1am once from her for mowing. Just retarded. Would also forget to leave payment so i'd have to come back and get it, wasting even more gas. Peace to that.
I had a on call customer like this last year. I had him at the beginning of this year till I dropped him. Same story, he would call a day or two after I was in his neighborhood. He would wait till grass was 5-6" high. Then would act like I needed to be there asap. It just doesnt work like that buddy. Theres a schedule for a damn reason.
Reply With Quote
  #6  
Old 06-20-2012, 11:32 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

Yeah seriously, you give them a good price for a reason. Like they are right next to another job. Having to go back and forth makes it not worth it.
Reply With Quote
  #7  
Old 06-21-2012, 11:41 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 37,135
Rep Power: 10
Steve has disabled reputation
Default

LOL where is the picture of that! HAHHAHA

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 06-21-2012, 04:41 PM
Lopes Lawn Care's Avatar
Lopes Lawn Care Lopes Lawn Care is offline
Senior Member
 
Join Date: Jan 2012
Location: CT
Posts: 213
Rep Power: 4
Lopes Lawn Care is on a distinguished road
Default

hahaha Yeah I was gonna take a picture the next time I came to mow but the lady was home and I didn't want to add to the humility. She ended up having to remove the lower part of the door. So it was just a half door when i got there. hahaha good times.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Call out your spot and where you want to be. Steve Search Engine Optimization and Website Design Discussions. 14 04-10-2012 01:03 PM
got my First call today Dragger Starting a lawn care business. 4 11-25-2010 07:59 AM
Call me a sodbuster B-2 Lawncare General Talk 10 10-03-2010 10:43 PM
The Call picframer General Talk 10 02-25-2010 10:05 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How do you get...
ESREVER
03-25-2015 01:30 PM
Today 11:09 PM
by SC93
9 238
35,000 Eddm
greenscaper123
03-18-2015 12:51 PM
Today 10:51 PM
by SC93
22 586
landscape insurance
clarkslawn
Today 10:14 PM
Today 10:14 PM
by clarkslawn
0 16
Engine question
Blue Star Lawn Care
Today 09:47 PM
Today 09:47 PM
by Blue Star Lawn Care
0 16
Hydro oil
googus
Today 06:45 AM
Today 09:32 PM
by googus
2 51
First big mower decision?
SGL1
03-28-2015 08:58 AM
Today 08:16 PM
by Just for Cuts
8 148
Employee job training...
brookline
12-15-2014 07:15 PM
Today 07:39 PM
by SGL1
30 2,448
Finally got a warehouse
avetslawncare
03-12-2015 07:52 PM
Today 07:36 PM
by SGL1
16 600
Ferris FW35 questions
Chilehead
03-10-2015 08:31 PM
Today 07:08 PM
by Dan Tanner
7 435
Bid for large home...
lxarth
03-22-2015 11:06 AM
Today 07:03 PM
by avetslawncare
11 413
Covering a landscape...
Dan Tanner
Yesterday 09:01 AM
Today 06:55 PM
by Dan Tanner
5 134
Dethatching attachments
jcurr33
Yesterday 08:56 PM
Today 05:18 PM
by jcurr33
2 78
Commercial Jobs
CurbAppeal1
03-25-2015 04:22 PM
Today 02:24 PM
by Steve
7 261
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
Today 02:07 PM
by Steve
4 431
Trepidation about...
michellemarvin
03-23-2015 07:46 PM
Today 01:40 PM
by Steve
3 206
I lost a long term...
Sprinkler Buddy
09-04-2011 02:24 PM
Today 01:36 PM
by Steve
16 3,494
Billing methods
jcurr33
03-26-2015 01:33 PM
Yesterday 05:13 PM
by avetslawncare
8 250
bidding a cemetery....
NPM_LLC
03-28-2015 10:56 AM
Yesterday 01:18 PM
by jrs.landscaping
5 151
Weed and Feed
robkattankate
03-19-2015 09:00 PM
Yesterday 08:42 AM
by Dan Tanner
5 589
Mower vs lot size advice
jcurr33
03-25-2015 09:29 PM
03-28-2015 08:37 AM
by Dan Tanner
5 218
hoa bid need help
bigdaveha12
03-24-2015 08:29 PM
03-27-2015 11:17 PM
by lxarth
6 288
introducing myself
chris2500hd
03-24-2015 11:16 AM
03-27-2015 02:02 PM
by Steve
8 260
Flag or no flag
Matther777
03-24-2015 02:41 PM
03-27-2015 12:25 PM
by biglee
10 361
Office Administration...
Girlfriend
03-26-2015 05:40 PM
03-26-2015 05:40 PM
by Girlfriend
0 742
Is this tree beyond help?
SGL1
03-22-2015 05:35 PM
03-25-2015 08:55 PM
by SGL1
14 1,162
Opinions on truck wrap
Trupro
02-28-2015 03:21 PM
03-25-2015 07:54 PM
by Trupro
33 1,625
The New Wave!!!! Read...
Jamesw86
03-22-2015 08:33 PM
03-25-2015 02:50 PM
by Steve
10 351
grass in the gas tank
robkattankate
03-23-2015 04:37 PM
03-25-2015 02:36 PM
by Steve
5 228
Helping others
hansenslawncare
09-15-2011 08:50 PM
03-25-2015 02:33 PM
by Steve
11 2,688
DOT Number
acrajchel
03-20-2015 05:56 PM
03-25-2015 02:28 PM
by Steve
7 546
Michelin x tweel.
apmAkron
03-23-2015 04:22 PM
03-24-2015 12:40 PM
by Steve
3 156
spike aerator???
Bradcook21
03-21-2015 01:55 PM
03-24-2015 10:32 AM
by acrajchel
4 251
Hello from Maryland
michellemarvin
03-23-2015 12:44 PM
03-23-2015 07:33 PM
by michellemarvin
2 169
hello from south GA.
CCandALawnCare
03-23-2015 03:46 AM
03-23-2015 07:06 PM
by CCandALawnCare
2 148
Say Hello !!!
Steve
03-19-2007 11:18 AM
03-23-2015 06:14 PM
by jethro
1,218 380,449
Is anyone doing mosquito...
BWild
01-27-2015 11:30 AM
03-23-2015 12:28 PM
by Steve
9 886
Should i take on this...
christw
03-17-2013 01:23 PM
03-22-2015 09:02 PM
by ExtremeLawncareServices
36 7,614
mower stalls when...
boog
03-19-2015 08:20 AM
03-21-2015 08:13 PM
by Wolf4dk
7 294
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
03-20-2015 10:00 PM
by ExtremeLawncareServices
32 4,020
Hello Emily Reyes from...
Webster14829
03-20-2015 11:23 AM
03-20-2015 03:36 PM
by Steve
2 202
Finally going to give it...
jcurr33
03-12-2015 08:09 PM
03-20-2015 03:31 PM
by Steve
10 589
Weed id?
SGL1
03-17-2015 08:20 PM
03-20-2015 02:37 PM
by Steve
6 305
Mobile small engine...
luckylogger
03-15-2015 02:05 PM
03-20-2015 06:17 AM
by jrs.landscaping
15 521
Brad Cook 21
SC93
03-16-2015 10:40 PM
03-19-2015 09:04 PM
by Bradcook21
4 478
honest opinion please
uppercut
02-17-2015 01:30 AM
03-18-2015 02:55 PM
by Steve
15 1,358
Repair or replace the...
lxarth
12-17-2014 04:07 PM
03-18-2015 02:49 PM
by Just for Cuts
21 2,053
new to the site
bigdaveha12
03-17-2015 09:13 PM
03-18-2015 02:33 PM
by Steve
1 231
Small dovetail truck...
ExtremeLawncareServices
03-04-2015 06:47 PM
03-17-2015 10:14 PM
by ExtremeLawncareServices
17 893
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
03-17-2015 08:15 PM
by SGL1
3 307
mulch questions
Bradcook21
03-08-2015 08:37 AM
03-17-2015 07:00 PM
by Bradcook21
23 1,044
» Popular Tags
apartment complex auger bark billy goat brushcutter blades blowout bob villa collections commercial design edging employee problems equipment rental ferris flyers foreman free advertising grass growing a lawn care business hardscapes hills hiring husqvarna hydraulic introduction john deere quik trac landscape landscape services landscaping training lawn aeration lawn care lawn care business seo lawn care business website lawn care business website seo lawn care seo lawn care website marketing more customers business mr dave new business ordinance past due patio install per hour charge pricing profit on employee pto push versus ride running a business scag v-ride scripts search engine optimization secrets to landscaping sell the vision seo shell small engine repair square foot sulky toro grand stand trailer tree trimmer rack truck new used landscape walk behind web design website website design winterization won't return
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 11:58 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 11:58 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy