Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yippee!!! :D


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-26-2012, 10:55 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default Yippee!!! :D

I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.

Anyway, the call said that the nephew is going to take over my mowing duties. I dropper her niece before the season started this year and now I'm done with the entire miserable family! I'm going to treat myself to a nice lunch at my favorite restaruant!

I think I was dropped because I raised the price $1 per cut and have the gall to charge tax for my service. Who cares why, I'm FREE!!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-26-2012, 11:29 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
Reply With Quote
  #3  
Old 05-26-2012, 12:59 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.

LOL. Ya I have got this one client who didn't take me this year because instead of 70, I'm charging her 74 this year.

Well, her lawn is up to her neck and her lawn mower is now broken (says her friend who borrowed it for the day).

I maintain lawns, I don't cut down forests - if she asks for service, she's going to have to hire someone else.

-

I've also got a client who hired me a week late in the season, she wants a discount. I said "No". Her lawn was high as hell.
Reply With Quote
  #4  
Old 05-26-2012, 03:47 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

I refuse to do think over grown lawns...my reply is " I have a lawn mower, not a brush hog! Sorry!
Reply With Quote
  #5  
Old 05-26-2012, 06:18 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,183
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
I got one of those this year, the yard was a dust bowl, easier done with a weedeater than a mower. Long story short, he quit, then called back I had to tell him sorry, my schedule was filled and I could not possibly squeeze him in. ( I still hae room for about 5 to 10 more yard) Yes I lied get over it
Reply With Quote
  #6  
Old 05-26-2012, 06:24 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,183
Rep Power: 6
stevef1201 is on a distinguished road
Default

Overgrown Yards I love 'em. 4 inch cut to 3 inch is standard, I add 20 percent for each inch or part there of over 4 inchs. One woman last year called, 1/2 acre to cut. It takes me about 25 minutes to maintain this size yard weekly at 30 bucks a cut, this one was 75. It was 10 to 12 inches. She paid and said after that whe was very surprised at how good it looked. Took about a hour, cut it 3 times and brought it down to 2 1/2 inches. BTW do it weekly now
Reply With Quote
  #7  
Old 05-28-2012, 10:24 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.
Was this one of your earlier customers? Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-28-2012, 02:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Was this one of your earlier customers?
Yes, one of my first.

Quote:
Originally Posted by Steve View Post
Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
Right from the start. She asked for a "senior discount" and then refused to pay tax from day one.
Reply With Quote
  #9  
Old 05-29-2012, 09:45 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,623
Rep Power: 10
Steve has disabled reputation
Default

Isn't that interesting! So I am guessing from here on if you get a new potential customer that asks such things, you simply say no thanks or what?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-05-2012, 11:41 AM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 138
Rep Power: 5
lxarth is on a distinguished road
Default

I just lost a customer because I didn't show up on Memorial Day. I'm sorry, say that again? You're firing me because I didn't show up for a National Holiday to pay respect to our fallen soldiers? Ah...I understand now.

Okay, so I didn't send out an email or call. But I assumed that that they would figure out WHY I'm not working that day.

What gets me most is that I've done her lawn for 25 months now. And any other time that I show up on a big holiday she is surprised and even say things like "I didn't think you would be working today".

As far as those customer go that haggle, I don't haggle anymore. I had one guy ask me to lower my bid the equivalent of .07%, and I said no. I know my costs, I know what my time is worth (which is still low-balling the large companies by 25%.

That's not to say I NEVER lower my price. This same guy who wanted to haggle was talking about maintenance...I did end up lowering his cleanup/bark instal price from $330 to $315 (I "upgraded" him to hemlock and paid for it).

I actually might call that guy back and see if he wants to sign up for the price he asked for. It's in the area I want to be in, and it's not that bad of a price he asked for, lol.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Say Hello !!!
Steve
03-19-2007 12:18 PM
Today 01:36 PM
by Just Cuts
1,196 349,367
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
Today 12:31 PM
by jrs.landscaping
6 490
leaf removal
Double J LLC
10-03-2014 05:24 PM
Today 10:52 AM
by Steve
27 2,687
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Today 10:49 AM
by Steve
13 1,472
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
Today 10:45 AM
by Steve
7 461
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
Today 10:30 AM
by Steve
10 391
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
Today 10:23 AM
by Steve
179 14,383
Thanksgiving cards
Steve
11-10-2008 11:57 AM
Yesterday 04:29 PM
by achri12
3 8,639
Happy Thanksgiving!
Steve
Yesterday 09:48 AM
Yesterday 09:48 AM
by Steve
0 41
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-26-2014 09:23 PM
by stevef1201
5 322
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-26-2014 12:12 PM
by Just for Cuts
5 273
Hi from IL
steveinil
11-25-2014 02:07 PM
11-26-2014 11:21 AM
by Steve
1 101
WNY saying Hi.
Sargewesser
11-25-2014 07:27 AM
11-26-2014 11:20 AM
by Steve
1 105
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-26-2014 11:19 AM
by Steve
18 694
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-26-2014 10:58 AM
by Steve
10 435
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-26-2014 10:57 AM
by Steve
22 6,336
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-26-2014 10:40 AM
by Steve
14 497
How much do you up sell...
Essex Groundskeeping
11-23-2014 07:13 PM
11-24-2014 06:29 PM
by stevef1201
8 261
This sucks...
Matther777
09-18-2014 05:56 PM
11-24-2014 05:49 PM
by biglee
16 3,300
Pressure Washing...
WesleySnips
07-31-2014 07:13 PM
11-24-2014 04:32 PM
by acrajchel
4 726
New website
Chilehead
11-20-2014 04:39 PM
11-23-2014 07:40 PM
by Just for Cuts
12 392
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 620
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 217
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 1,077
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 628
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,995
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,564
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,292
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 880
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 657
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 580
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 408
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,505
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 367
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 631
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,713
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,836
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 32,042
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,804
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 543
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 749
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 427
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 501
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,459
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 705
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 609
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 405
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 420
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 688
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 463
» Popular Tags
4wd aerocore apartment bid apartment lawn care estimate applying billy goat brushcutter bush charge christmas deliquentaccounts ditches employee problems equipment rental estimate ferris first truck foreman georgia gopherhaul holiday how much to charge how to bid husqvarna hydraulic installation introduction landscape services lawn lawn care lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lighting brass outdoor lights marketing mechanic mowing mr dave mulch mulch price new business new mower ordinance per hour charge podcast profit on employee reo running a business savannah scag v-ride search engine optimization shreaded small engine repair snow plowing starting a business start up lawn care business steep lawns stihl toro tractor auger trailer trimmer rack truck new used landscape walk behind walker won't return wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:00 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:00 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy