Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Angie's List - My First Review


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-18-2012, 05:18 PM
abbot abbot is offline
Member
 
Join Date: Apr 2011
Location: Michigan
Posts: 63
Rep Power: 4
abbot is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Can you tell us some more about this? Hoe does all this work? Do you create a whole bunch of fake accounts on such sites and then give the business owner 5 star reviews?

Also what is your view on the best way to manage bad reviews? Same thing, just overwhelm a bad review with a lot of good ones?

Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.

If the details are confusing here is a little example of a web page.

Attached Images
File Type: jpg 2wf7ar5.jpg (21.6 KB, 0 views)
__________________
Mitch Howard - Internet Consultant - www.webchoppers.com

I'm here to help and answer any questions that I can about your business's online presence.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-18-2012, 06:15 PM
wandfsmall wandfsmall is offline
Senior Member
 
Join Date: Sep 2010
Posts: 925
Rep Power: 5
wandfsmall is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Mitch Howard View Post
Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.
That is a good idea that way you can send all of your reviews to sites that can help your search ratings....
__________________
I am the owner of www.AllOutdoorParts.com an online mower parts distributor. I am also a Briggs Master Service Technician and Expert Certified Mechanic for Kohler. If my posts helps you please like my facebook page at www.facebook.com/alloutdoorparts
Reply With Quote
  #13  
Old 03-19-2012, 02:06 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,395
Rep Power: 10
Steve has disabled reputation
Default

Very interesting! It seems that negative reviewers are more driven/motivated to post reviews about you then positive reviewers.

So maybe this can help allow the negative reviewers to get some satisfaction, like you said before they go ape **** across the internet.

These review sites cut both ways so look out!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 03-27-2012, 08:51 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 10
gartslawncare
Default

Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years. Most of our new customers come from this website - and they are GREAT customers.

Business cannot add themselves to the site. You must be added by a customer. Once you have been added, you can choose to advertise. However, only the businesses with top ratings are allowed to advertise or offer a coupon/discount.

Once you get on Angie's List, be sure to update your profile and keep your info up to date as much as possible. There is also a way to compare your current customer list to Angie's List member database to see if there are any matches - if so, you can request your current customer to leave a review for you.

We no longer advertise any other way and are busier than ever this spring....and I owe it to this website for sure.

Hope that helps!!
Reply With Quote
  #15  
Old 03-27-2012, 01:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,395
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years.
Do you have any suggestions for others as to how to get good reviews on that site and how to get your customers to review you at all? It seems most customers won't write a review because it takes extra effort. Is there anything you can do to get them to do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-08-2012, 10:24 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

I just got another "A" rating from someone I've done work for.


Reply With Quote
  #17  
Old 04-09-2012, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,395
Rep Power: 10
Steve has disabled reputation
Default

Should you somehow promote that in your marketing?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-09-2012, 05:07 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Should you somehow promote that in your marketing?
I'm looking into it.

Once you have a certain level of ratings with them, you are permitted to use the Angie's List logo in your advertising.
It's trademarked and there are restrictions on the use of the name and logo (obviously), so you can't just start slapping their info in your ads.
Reply With Quote
  #19  
Old 05-27-2012, 09:31 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Received my third positive review...
Reply With Quote
  #20  
Old 05-28-2012, 09:37 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,395
Rep Power: 10
Steve has disabled reputation
Default

WOW! Now it will be fascinating to see how that effects where your new customers find you from.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
angie's list, lawn care review sites, lawn care reviews

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Website review 4SeasonsOutdoor Lawn Care Marketing & Post your marketing material for review! 4 03-16-2011 10:16 PM
The Review Site is almost done. pnplawn General Talk 9 12-05-2007 07:39 PM
Ad Review Steve Graphic Design Discussions 0 05-17-2007 11:56 PM
Site review Steve Search Engine Optimization and Website Design Discussions. 1 03-08-2007 06:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
Yesterday 09:41 PM
by SGL1
24 6,380
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 08:12 PM
by ExtremeLawncareServices
122 8,514
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 08:02 PM
by ExtremeLawncareServices
11 555
Trying something new,...
ExtremeLawncareServices
09-21-2014 09:07 PM
Yesterday 07:35 PM
by ExtremeLawncareServices
3 174
Hello from CNY
arazucontracting
Yesterday 06:07 PM
Yesterday 06:07 PM
by arazucontracting
0 41
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
Yesterday 04:52 PM
by Steve
4 204
Not sure, but anyone do...
SnowRemoval2k14
Yesterday 12:10 AM
Yesterday 04:49 PM
by Steve
1 150
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Yesterday 04:45 PM
by Steve
9 615
Mulching beds
Bradcook21
09-21-2014 07:43 AM
Yesterday 04:43 PM
by Steve
3 227
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 04:36 PM
by Steve
3 618
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
Yesterday 04:35 PM
by Steve
12 978
2014 Gie-expo
ExtremeLawncareServices
08-19-2014 11:22 PM
09-21-2014 09:23 PM
by ExtremeLawncareServices
3 951
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-19-2014 03:29 PM
by acrajchel
6 1,163
snowplowing
jshak40
09-01-2014 07:20 AM
09-19-2014 11:49 AM
by Steve
23 1,551
Looking for feed back on...
ExtremeLawncareServices
09-17-2014 08:38 AM
09-19-2014 08:17 AM
by ExtremeLawncareServices
9 557
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
09-18-2014 06:32 PM
by Northwoods Outdoors
58 6,953
Hello from upstate NY!
A&MLawn&Snow
09-18-2014 11:19 AM
09-18-2014 04:10 PM
by Sprinkler Buddy
2 410
Price to apply fertilizer
SS.Lawncare
09-15-2014 11:10 AM
09-18-2014 01:16 PM
by Steve
9 668
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-17-2014 09:57 PM
by curts lawn care
4 1,060
new to the forum
SGlawncare
09-16-2014 11:20 PM
09-17-2014 08:29 PM
by curts lawn care
3 484
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
09-17-2014 12:34 PM
by Steve
11 824
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
09-17-2014 10:48 AM
by stevef1201
6 610
Poll - net income
Dan5082
11-15-2010 08:08 PM
09-16-2014 04:44 PM
by jrs.landscaping
12 3,345
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
09-16-2014 01:25 PM
by jrs.landscaping
24 5,053
Compare this summer to...
Steve
09-03-2014 12:52 PM
09-16-2014 11:20 AM
by Hanks Lawn Care Services
15 1,259
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
09-15-2014 03:41 PM
by Steve
12 935
Hello
Robertf31
09-12-2014 10:34 PM
09-15-2014 03:17 PM
by Steve
2 519
Newbie......Again
Jibber
09-13-2014 12:17 PM
09-15-2014 02:54 PM
by Sprinkler Buddy
2 623
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
09-15-2014 02:25 PM
by Steve
3 537
Brake job!
kslawn
08-30-2014 07:49 AM
09-15-2014 02:16 PM
by Steve
12 1,263
Hello
jawnebgoode
08-28-2014 08:37 PM
09-15-2014 02:15 PM
by Steve
3 1,028
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
09-15-2014 02:12 PM
by Steve
5 1,146
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
09-15-2014 02:07 PM
by Steve
1 510
darleneh
darleneh
09-15-2014 12:33 PM
09-15-2014 02:07 PM
by Sprinkler Buddy
1 524
My 1st bid
WesleySnips
06-11-2014 03:13 PM
09-15-2014 02:05 PM
by Steve
29 1,938
New Aerator
Chaz
09-09-2014 11:43 PM
09-15-2014 01:50 PM
by Steve
9 768
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
09-15-2014 01:23 PM
by stevef1201
8 1,431
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,425
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 938
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,702
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 1,192
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,758
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 634
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,385
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,477
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 853
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 1,155
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,922
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 1,244
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 827
» Popular Tags
4wd apartment bid auger charge christmas christmas lighting credit card processing customers deliquentaccounts estimate exmark ferris first truck foreman fundraiser georgia gopherhaul grass gravely hills holiday how much to charge how to bid husqvarna introduction john deere quik trac kawasaki labor cost landscape services late lawn lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo leaf cleanup leaf removal lesco lighting marketing mowing mulch estimate new buisness new mower podcast property management company pto reo rotating scag scripts season seo small engine repair sprayer starting a business starting a lawn care business start up lawn care business steve stihl theft tips toro toro grand stand trailer trimmer rack walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 01:05 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 01:05 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy