Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Angie's List - My First Review


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-18-2012, 05:18 PM
abbot abbot is offline
Member
 
Join Date: Apr 2011
Location: Michigan
Posts: 63
Rep Power: 4
abbot is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Can you tell us some more about this? Hoe does all this work? Do you create a whole bunch of fake accounts on such sites and then give the business owner 5 star reviews?

Also what is your view on the best way to manage bad reviews? Same thing, just overwhelm a bad review with a lot of good ones?

Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.

If the details are confusing here is a little example of a web page.

Attached Images
File Type: jpg 2wf7ar5.jpg (21.6 KB, 0 views)
__________________
Mitch Howard - Internet Consultant - www.webchoppers.com

I'm here to help and answer any questions that I can about your business's online presence.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-18-2012, 06:15 PM
wandfsmall wandfsmall is offline
Senior Member
 
Join Date: Sep 2010
Posts: 925
Rep Power: 5
wandfsmall is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by Mitch Howard View Post
Here is the very basic idea,

- Set up a website that displays a smiley face or a frowny face
- Design a post card or business card saying something like "we value your opinion at the top" give them the website address "reviewgopherforum.com"

- Hand them out to every single person that they do business with. Ask for them to review your service as a "personal favor". They will....

So they get the card that you hand them, you have asked them to review your service as a personal favor. They go home and get on your website "reviewgopherforum.com" and they are brought to the single page with a smiley face and a frowny face.

When they click they smiley face, I have a custom made script that drops down an option box were they can leave a review on review sites ie. google places, yahoo, trip adviser, many more...

When they click the frowny face it redirects them to a contact form asking them to explain the problem. We have a very nice looking form that they fill out. When they complete the form and send it. It sends it to the business owner or upper management.

This does a few things... It only posts GOOD reviews on review sites, it gets the bad reviews into the hands of someone who can actually do something about it, and it stops "winers" from going ape **** and leaving bad reviews all over the net.

Also, if you ever encounter a very upset customer you can simply give them a card and tell them that you would love to hear about the problem in depth and that their encounter will go through a resolution process.
That is a good idea that way you can send all of your reviews to sites that can help your search ratings....
__________________
I am the owner of www.AllOutdoorParts.com an online mower parts distributor. I am also a Briggs Master Service Technician and Expert Certified Mechanic for Kohler. If my posts helps you please like my facebook page at www.facebook.com/alloutdoorparts
Reply With Quote
  #13  
Old 03-19-2012, 02:06 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,501
Rep Power: 10
Steve has disabled reputation
Default

Very interesting! It seems that negative reviewers are more driven/motivated to post reviews about you then positive reviewers.

So maybe this can help allow the negative reviewers to get some satisfaction, like you said before they go ape **** across the internet.

These review sites cut both ways so look out!
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #14  
Old 03-27-2012, 08:51 AM
gartslawncare gartslawncare is offline
Members
 
Join Date: Mar 2005
Posts: 5
Rep Power: 10
gartslawncare
Default

Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years. Most of our new customers come from this website - and they are GREAT customers.

Business cannot add themselves to the site. You must be added by a customer. Once you have been added, you can choose to advertise. However, only the businesses with top ratings are allowed to advertise or offer a coupon/discount.

Once you get on Angie's List, be sure to update your profile and keep your info up to date as much as possible. There is also a way to compare your current customer list to Angie's List member database to see if there are any matches - if so, you can request your current customer to leave a review for you.

We no longer advertise any other way and are busier than ever this spring....and I owe it to this website for sure.

Hope that helps!!
Reply With Quote
  #15  
Old 03-27-2012, 01:13 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,501
Rep Power: 10
Steve has disabled reputation
Default

Quote:
Our company has been extremely successful on Angie's List - so I thought I'd put in my 2 cents. We've had a presence on the site for several years and have earned the Super Service Award in several categories for the last 2 years.
Do you have any suggestions for others as to how to get good reviews on that site and how to get your customers to review you at all? It seems most customers won't write a review because it takes extra effort. Is there anything you can do to get them to do this?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #16  
Old 04-08-2012, 10:24 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

I just got another "A" rating from someone I've done work for.


Reply With Quote
  #17  
Old 04-09-2012, 12:28 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,501
Rep Power: 10
Steve has disabled reputation
Default

Should you somehow promote that in your marketing?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #18  
Old 04-09-2012, 05:07 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Should you somehow promote that in your marketing?
I'm looking into it.

Once you have a certain level of ratings with them, you are permitted to use the Angie's List logo in your advertising.
It's trademarked and there are restrictions on the use of the name and logo (obviously), so you can't just start slapping their info in your ads.
Reply With Quote
  #19  
Old 05-27-2012, 09:31 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Received my third positive review...
Reply With Quote
  #20  
Old 05-28-2012, 09:37 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,501
Rep Power: 10
Steve has disabled reputation
Default

WOW! Now it will be fascinating to see how that effects where your new customers find you from.
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
Reply

Bookmarks

Tags
angie's list, lawn care review sites, lawn care reviews

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Website review 4SeasonsOutdoor Lawn Care Marketing & Post your marketing material for review! 4 03-16-2011 10:16 PM
The Review Site is almost done. pnplawn General Talk 9 12-05-2007 07:39 PM
Ad Review Steve Graphic Design Discussions 0 05-17-2007 11:56 PM
Site review Steve Search Engine Optimization and Website Design Discussions. 1 03-08-2007 06:00 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Yesterday 11:51 PM
by TNTurf
5 575
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
Yesterday 09:51 PM
by ExtremeLawncareServices
15 492
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 09:32 PM
by ExtremeLawncareServices
154 11,086
Cheapskate Landlord...
Mr. Mow
Yesterday 06:33 AM
Yesterday 08:44 PM
by biglee
6 125
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
Yesterday 08:39 PM
by biglee
8 306
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
Yesterday 08:34 PM
by biglee
10 1,656
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
Yesterday 07:13 PM
by SGL1
2 101
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
Yesterday 06:15 PM
by Steve
3 227
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
Yesterday 05:42 PM
by SGL1
7 1,189
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
Yesterday 04:41 PM
by Steve
1 100
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
Yesterday 04:24 PM
by Steve
1 184
questions on order to...
jack2048
10-13-2014 11:15 AM
Yesterday 03:27 PM
by Mr. Mow
15 609
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
Yesterday 02:22 PM
by Steve
1 220
This sucks...
Matther777
09-18-2014 04:56 PM
Yesterday 02:14 PM
by Steve
14 2,059
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
Yesterday 02:11 PM
by Steve
7 354
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
Yesterday 02:09 PM
by Steve
1 198
first year update
cmdlawncare
08-12-2014 05:41 PM
Yesterday 02:07 PM
by Steve
3 1,174
Pda
stevef1201
10-18-2014 02:05 PM
10-19-2014 11:27 PM
by SGL1
2 179
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 541
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 843
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,198
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 584
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 339,857
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
10-15-2014 02:57 PM
by Steve
2 327
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 295
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,388
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,405
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,488
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 428
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 589
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 432
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 780
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,407
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 746
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,548
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 971
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 869
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 525
West cost lawn prices
SGlawncare
10-09-2014 09:51 PM
10-10-2014 11:03 AM
by Steve
1 514
Question?what should I...
dalvan0
09-24-2014 11:10 PM
10-09-2014 05:58 PM
by kslawn
28 2,040
Mowing the hills
EyeCatchersNow
07-08-2014 12:22 PM
10-09-2014 04:19 PM
by Just for Cuts
25 2,898
snowplowing
jshak40
09-01-2014 07:20 AM
10-09-2014 02:21 PM
by Steve
25 3,546
Changing Scag Freedom Z...
maggiedavidson
10-06-2014 12:24 PM
10-08-2014 06:34 PM
by ExtremeLawncareServices
7 756
The most dangerous part...
Steve
10-06-2014 02:45 PM
10-07-2014 04:18 PM
by ExtremeLawncareServices
3 735
Good Mower
jack2048
10-04-2014 05:34 PM
10-07-2014 01:05 PM
by Steve
7 823
Mulching fad killing...
Tree geek
10-06-2014 08:37 PM
10-06-2014 08:37 PM
by Tree geek
0 641
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-06-2014 02:53 PM
by Steve
11 1,364
Update on LawnsAway and...
Ian Lovejoy
09-28-2014 10:24 AM
10-06-2014 01:30 PM
by Steve
4 1,231
A GREAT Story
stevef1201
10-02-2014 10:33 AM
10-06-2014 12:50 PM
by Steve
6 1,036
Kohler command carb...
ExtremeLawncareServices
09-21-2014 03:09 PM
10-03-2014 07:12 PM
by kslawn
27 2,144
» Popular Tags
4wd apartment complex article marketing auger bark bid blades bob villa care charge collections collections subcontractor decorating ditches edging employee problems equipment rental estimate exmark ferris four wheel drive fundraiser gopherhaul gravely growing a lawn care business hardscapes how much to charge husqvarna installation introduction kawasaki landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mr dave mulch new mower past due podcast promotion pto redmax reo running a business scag search engine optimization seo small engine repair snow sprayer starting a business steep lawns steve stihl theft of services top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 12:00 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 12:00 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy