Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > Trials & Tribulations - The drama of running a business and of life.

Trials & Tribulations - The drama of running a business and of life. It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.

Yippee!!! :D


Trials & Tribulations - The drama of running a business and of life.

It's not as easy as it looks. Running a business is full of drama. Customers, employees, money, family, time. You name it, it's a problem. Share with us your drama and how you handled it.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-26-2012, 09:55 AM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default Yippee!!! :D

I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.

Anyway, the call said that the nephew is going to take over my mowing duties. I dropper her niece before the season started this year and now I'm done with the entire miserable family! I'm going to treat myself to a nice lunch at my favorite restaruant!

I think I was dropped because I raised the price $1 per cut and have the gall to charge tax for my service. Who cares why, I'm FREE!!!!
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-26-2012, 10:29 AM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
Reply With Quote
  #3  
Old 05-26-2012, 11:59 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.

LOL. Ya I have got this one client who didn't take me this year because instead of 70, I'm charging her 74 this year.

Well, her lawn is up to her neck and her lawn mower is now broken (says her friend who borrowed it for the day).

I maintain lawns, I don't cut down forests - if she asks for service, she's going to have to hire someone else.

-

I've also got a client who hired me a week late in the season, she wants a discount. I said "No". Her lawn was high as hell.
Reply With Quote
  #4  
Old 05-26-2012, 02:47 PM
Apex Lawn & Landscape Apex Lawn & Landscape is offline
new member
 
Join Date: Oct 2011
Location: Pittsburgh suburbs
Posts: 384
Rep Power: 0
Apex Lawn & Landscape is on a distinguished road
Default

I refuse to do think over grown lawns...my reply is " I have a lawn mower, not a brush hog! Sorry!
Reply With Quote
  #5  
Old 05-26-2012, 05:18 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,103
Rep Power: 6
stevef1201 is on a distinguished road
Default

Quote:
Originally Posted by Hedgemaster View Post
Congrats.

I lost one this year that was a PITA. He's "going to do it himself this year."

2 weeks ago I got a voicemail from him asking to give him a call. Rather than call, I stopped by 2 days later when I was mowing the other properties on the street.
"Oh, you do this street on Wednesday this now? you were here on Monday last year."
Long story short, on Monday he didn't feel like mowing and wanted me to cut it.

Ummm... no thanks. I'm done with you.
I got one of those this year, the yard was a dust bowl, easier done with a weedeater than a mower. Long story short, he quit, then called back I had to tell him sorry, my schedule was filled and I could not possibly squeeze him in. ( I still hae room for about 5 to 10 more yard) Yes I lied get over it
Reply With Quote
  #6  
Old 05-26-2012, 05:24 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,103
Rep Power: 6
stevef1201 is on a distinguished road
Default

Overgrown Yards I love 'em. 4 inch cut to 3 inch is standard, I add 20 percent for each inch or part there of over 4 inchs. One woman last year called, 1/2 acre to cut. It takes me about 25 minutes to maintain this size yard weekly at 30 bucks a cut, this one was 75. It was 10 to 12 inches. She paid and said after that whe was very surprised at how good it looked. Took about a hour, cut it 3 times and brought it down to 2 1/2 inches. BTW do it weekly now
Reply With Quote
  #7  
Old 05-28-2012, 09:24 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,377
Rep Power: 10
Steve has disabled reputation
Default

Quote:
I got a call from the sister of one of my customers. The customer is recovering from surgery so her nephew is moving in with her to assist in daily activities. I've nothing but pity for the guy.
Was this one of your earlier customers? Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #8  
Old 05-28-2012, 01:48 PM
mark123's Avatar
mark123 mark123 is offline
Senior Member
 
Join Date: Apr 2009
Location: Pennsyltucky
Posts: 1,402
Rep Power: 7
mark123 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Was this one of your earlier customers?
Yes, one of my first.

Quote:
Originally Posted by Steve View Post
Could you feel this customer was going to be a pain when you first started or did they work their way up to becoming a pain?
Right from the start. She asked for a "senior discount" and then refused to pay tax from day one.
Reply With Quote
  #9  
Old 05-29-2012, 08:45 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,377
Rep Power: 10
Steve has disabled reputation
Default

Isn't that interesting! So I am guessing from here on if you get a new potential customer that asks such things, you simply say no thanks or what?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #10  
Old 06-05-2012, 10:41 AM
lxarth lxarth is offline
Senior Member
 
Join Date: Mar 2010
Posts: 137
Rep Power: 5
lxarth is on a distinguished road
Default

I just lost a customer because I didn't show up on Memorial Day. I'm sorry, say that again? You're firing me because I didn't show up for a National Holiday to pay respect to our fallen soldiers? Ah...I understand now.

Okay, so I didn't send out an email or call. But I assumed that that they would figure out WHY I'm not working that day.

What gets me most is that I've done her lawn for 25 months now. And any other time that I show up on a big holiday she is surprised and even say things like "I didn't think you would be working today".

As far as those customer go that haggle, I don't haggle anymore. I had one guy ask me to lower my bid the equivalent of .07%, and I said no. I know my costs, I know what my time is worth (which is still low-balling the large companies by 25%.

That's not to say I NEVER lower my price. This same guy who wanted to haggle was talking about maintenance...I did end up lowering his cleanup/bark instal price from $330 to $315 (I "upgraded" him to hemlock and paid for it).

I actually might call that guy back and see if he wants to sign up for the price he asked for. It's in the area I want to be in, and it's not that bad of a price he asked for, lol.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Lowballers scrubs &...
Darksteel
01-13-2014 07:35 AM
Today 04:49 PM
by stevef1201
55 6,451
Tribulations of working...
stevef1201
09-13-2014 08:37 AM
Today 04:47 PM
by stevef1201
5 255
Poll - net income
Dan5082
11-15-2010 08:08 PM
Today 04:44 PM
by jrs.landscaping
12 3,049
Price to apply fertilizer
SS.Lawncare
Yesterday 11:10 AM
Today 04:31 PM
by jrs.landscaping
5 136
Help With Snow Blowing...
Robertf31
09-13-2014 10:55 PM
Today 02:33 PM
by Robertf31
10 350
Getting lowballed!
PineHillLawn
06-27-2012 07:23 AM
Today 01:25 PM
by jrs.landscaping
24 4,709
snowplowing
jshak40
09-01-2014 07:20 AM
Today 01:16 PM
by Steve
21 1,144
Non-Stop Summer?
SouthallMowing
09-14-2014 10:51 PM
Today 01:04 PM
by Steve
3 156
Compare this summer to...
Steve
09-03-2014 12:52 PM
Today 11:20 AM
by Hanks Lawn Care Services
15 953
thinking about throwing...
veteranslawncaresystems
09-09-2014 10:31 PM
Yesterday 03:41 PM
by Steve
12 638
Hello
Robertf31
09-12-2014 10:34 PM
Yesterday 03:17 PM
by Steve
2 262
Newbie......Again
Jibber
09-13-2014 12:17 PM
Yesterday 02:54 PM
by Sprinkler Buddy
2 230
Replacing a Shindi T-27
Dan Tanner
09-13-2014 12:59 PM
Yesterday 02:31 PM
by Steve
1 198
need help with starter...
GoGreenerKS
09-12-2014 04:23 PM
Yesterday 02:25 PM
by Steve
3 278
Brake job!
kslawn
08-30-2014 07:49 AM
Yesterday 02:16 PM
by Steve
12 963
Hello
jawnebgoode
08-28-2014 08:37 PM
Yesterday 02:15 PM
by Steve
3 755
Employee uniforms
Gerardo_Landscape
01-21-2014 11:11 PM
Yesterday 02:12 PM
by Steve
5 868
Greetings from the north
Northwoods Outdoors
09-13-2014 08:55 AM
Yesterday 02:07 PM
by Steve
1 213
darleneh
darleneh
Yesterday 12:33 PM
Yesterday 02:07 PM
by Sprinkler Buddy
1 88
My 1st bid
WesleySnips
06-11-2014 03:13 PM
Yesterday 02:05 PM
by Steve
29 1,651
New Aerator
Chaz
09-09-2014 11:43 PM
Yesterday 01:50 PM
by Steve
9 482
Yearly contract Pricing
jrob0691
08-21-2014 08:57 AM
Yesterday 01:23 PM
by stevef1201
8 1,133
Scag turf tiger hydrolic...
ExtremeLawncareServices
09-04-2014 10:55 PM
09-14-2014 03:06 PM
by ExtremeLawncareServices
8 664
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
09-13-2014 09:14 PM
by ExtremeLawncareServices
116 7,844
getting ready to start
calebmoss
05-23-2011 09:35 PM
09-11-2014 12:21 PM
by Steve
34 11,138
Stihl pull cord replace
SGL1
09-03-2014 09:22 PM
09-10-2014 12:25 PM
by Steve
9 679
Softball field
kslawn
08-15-2014 09:28 AM
09-10-2014 12:16 PM
by Steve
18 1,400
Lawn Route Templates
Landscaper1165
08-30-2014 01:52 PM
09-09-2014 08:05 PM
by Landscaper1165
4 886
New truck and trailer...
Johnny Rocket
05-14-2012 03:41 PM
09-09-2014 07:23 PM
by Matther777
18 6,478
What gets you bad press?
Steve
09-09-2014 11:48 AM
09-09-2014 07:21 PM
by Matther777
2 389
Signs on your snow plow?
Steve
01-15-2007 01:07 AM
09-09-2014 11:42 AM
by Steve
19 6,125
Exmark Lazer Z S-Series...
BLC7
08-22-2014 10:18 AM
09-08-2014 08:08 PM
by avetslawncare
12 1,180
New to the business
flamingyouth87
09-05-2014 11:52 AM
09-08-2014 11:55 AM
by Steve
3 588
Hello from Ohio
kurtwin
08-28-2014 05:06 PM
09-08-2014 11:51 AM
by Steve
7 865
Facebook
element009
03-23-2011 08:36 AM
09-07-2014 07:35 AM
by avetslawncare
24 7,647
Help pricing cut down 7...
Bradcook21
08-26-2014 11:17 PM
09-06-2014 02:09 PM
by Bradcook21
8 945
billing matters
sbuchanan8154
09-05-2014 09:56 AM
09-05-2014 03:00 PM
by Steve
3 563
Thoughts
googus
09-05-2014 07:28 AM
09-05-2014 02:23 PM
by Steve
2 520
Backflow Tester
flowcheckllc.2014
09-03-2014 04:37 PM
09-05-2014 02:15 PM
by Steve
3 600
Collections & collection...
jscarolina
09-03-2014 04:39 PM
09-04-2014 03:14 PM
by Steve
2 623
Sod
RosalesLawnCare
08-27-2014 03:47 PM
09-04-2014 02:42 PM
by RosalesLawnCare
4 871
Lawn needs top soil What...
jymie
08-26-2014 11:01 AM
09-03-2014 12:07 PM
by Steve
7 942
Hello! New here and...
CaliforniaFriendly
08-29-2014 11:30 AM
09-03-2014 11:15 AM
by Steve
4 844
Trailer tires
J.A.S.LawnService
09-01-2014 10:17 AM
09-02-2014 03:27 PM
by Steve
3 758
Mowing 7 acres
avetslawncare
08-31-2014 04:24 PM
09-02-2014 03:11 PM
by Steve
5 834
New to the industry-...
Lsmain
08-31-2014 10:53 AM
09-02-2014 02:58 PM
by Steve
1 758
Walk Behinds and Texas...
SGL1
08-26-2014 03:53 PM
09-01-2014 11:36 PM
by SGL1
7 946
Stihl engine isn't...
Marcintosh
08-12-2014 08:30 PM
08-28-2014 09:28 PM
by Marcintosh
12 1,244
Say Hello !!!
Steve
03-19-2007 11:18 AM
08-27-2014 08:33 PM
by kurtwin
1,187 333,912
How do I approach...
Bradcook21
08-21-2014 01:48 AM
08-26-2014 05:08 AM
by Billy Goat
12 1,360
» Popular Tags
2wd 4x4 apartment lawn care estimate article marketing bid birdscaping care charge collections subcontractor commercial credit card decorating ecosymbiosis employee problems exmark fall ferris financing four wheel drive gopherhaul grass gravely hardscapes health honda how much to charge hydraulic installation landscape services lawn lawn care lawn care busines plan lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting brass outdoor lights marketing mechanic monthly mow mulch mulch price native plants new buisness new business outdoor environments past due patio install podcast scag scag v-ride schedule seo snow plowing starting a business steep lawns stihl sulky theft of services toro tractor auger trailer mate pro truck new used landscape walk behind walker won't return wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:26 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:26 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy