Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

High End Customers


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #1  
Old 05-04-2012, 10:24 PM
jax0mxp jax0mxp is offline
Junior Member
 
Join Date: Sep 2010
Posts: 5
Rep Power: 4
jax0mxp is on a distinguished road
Default High End Customers

I have been in the business for about 2 years and I have been offered a chance to start providing services for homes in the 1 to 3 million dollar range. What I would like to know from anyone having these type customers is it pleasant working with this customers or do they create more problems. Coming from doing smaller customers I am finding it hard to understand how doing a homesite this large is more profitable when 3 to 4 small accounts can be done in the same time of one larger property. The small accounts are in the $35 to $40 dollar range. ( I guess its just hard for me to realize that someone is going to pay $130 to $160 a cut per week) Any thoughts on your experience would be appreciated........Thanks
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 05-04-2012, 11:08 PM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
The house below just sold for 1.5 million. I did work at their old property. When they moved they told me to come by clean up the beds, trim the shrubs and mow. No price was ever discussed! Which means the price doesnt matter. If you do quality work, you name the price and its paid. They also tipped me and my helper $60 each when I presented them with the bill. I charged in the range your talking for mowing.

I have another client that hires me every year for spring clean up and mulch. They say the same thing, just bill me.

Both of them ask if I want money now. I always tell them no.

Now all arent alike. Some people have money from being frugal and I get some of them too. I target upper income residences while others use words like cheap in their ads. You get what you ask for!

Attached Images
File Type: jpg high-end-lawn-care-customer.jpg (98.0 KB, 1 views)
Reply With Quote
  #3  
Old 05-05-2012, 06:44 AM
OziGardenGuy OziGardenGuy is offline
Junior Member
 
Join Date: Nov 2011
Location: Sydney, NSW, Australia.
Posts: 21
Rep Power: 3
OziGardenGuy is on a distinguished road
Default

Quality clients generally require supreme quality work. There is a lot of trust involved on both sides of the project.

Cudos to the guys who can achieve what their client requires.

I also have clients whose homes are in (and over) that price range. The preliminary meeting(s) before accepting their work are important. One needs to listen, and ask questions, so that the result you achieve for the client is to their taste.

Best Regards - OziGardenGuy.
__________________
www.mygardenguy.com.au Lawn mowing, lawn care and gardening services on Sydney's North Shore.
Reply With Quote
  #4  
Old 05-05-2012, 07:01 AM
bruces bruces is offline
new member
 
Join Date: Apr 2010
Posts: 828
Rep Power: 0
bruces is on a distinguished road
Default

to answer the op ,you can make more money by not having to run your truck between properties ,by not wasting time going from property to property ,and often the higher end customers say to just do what it needs ,no reason to ask about an upsell as they have given you the go-ahead already .The downside is that if you lose them as a customer,it might be a big hole to fill .
Reply With Quote
  #5  
Old 05-05-2012, 08:29 AM
krzys666 krzys666 is offline
Member
 
Join Date: Dec 2011
Posts: 49
Rep Power: 3
krzys666 is on a distinguished road
Default

most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
“Money Back Satisfaction Guarantee” – so you can have the peace of mind of certainty that you made a wise decision, free of hassle, inconvenience & aggravation.
Reply With Quote
  #6  
Old 05-05-2012, 08:43 AM
OziGardenGuy OziGardenGuy is offline
Junior Member
 
Join Date: Nov 2011
Location: Sydney, NSW, Australia.
Posts: 21
Rep Power: 3
OziGardenGuy is on a distinguished road
Default

Quote:
Originally Posted by krzys666 View Post
most houses that i target are 1 plus million.
they do not care what you do as long as there yard looks great, preferbly better then there neighbors yard.

they care about striping.
they are about the edges of there yards and everything to be blown offf well.
they do not want grass clipings left in brown bags.
fertilizer and weed killer are almost always understood that you will provide them, or will find someone else for them.
the hedges are done once or twice a month to make them prefect.
they tipicly want it done at the end of the week for the weekend.

whenever i go for an estimate i take my largest trailer with all my big equipment. it helps you sell them, because they see you can more then handle there yard.
you do not want to target the cheap rich, the frugal ones. they are the biggest pain in the a**. they want everything but do not want to pay.

the best thing usualy about the rich is that they will recomend you to others.
the best that i have is 21 1-2 acre houses on the same block. we do not have to move the trucks all day

you need to listen every well to what they are saying. tell them exactly what they want to hear and confirm there belifes. ever tell them that you are small, and sell them on yourself and your team. this is what i put in all my marketing in some way or fashion.

Guarantee real time phone answering or calls returned within 4 hours, so you get the answers to your questions right away
Skilled English speaking lawn care technicians in uniform producing lush results because they are experienced. No unskilled spare timers will ever set foot on your lawn.
Properly license & insured with liability, work compensation & landscape license, so that you have peace of mind knowing you are covered for any unfortunate situations
“Money Back Satisfaction Guarantee” – so you can have the peace of mind of certainty that you made a wise decision, free of hassle, inconvenience & aggravation.
Allelujah, Brother. Praise the Lord and pass the ammunition!

Well written and far better than I could have said it. You're a right champion. Thank you for sharing your valuable experience and opinion.

Cheers - OziGardenGuy.
__________________
www.mygardenguy.com.au Lawn mowing, lawn care and gardening services on Sydney's North Shore.
Reply With Quote
  #7  
Old 05-05-2012, 10:11 AM
ease-z lawn care's Avatar
ease-z lawn care ease-z lawn care is offline
Junior Member
 
Join Date: Apr 2012
Location: Walla Walla Wa
Age: 30
Posts: 21
Rep Power: 3
ease-z lawn care is on a distinguished road
Default

very inspirational man, very well put, this should be the goal of all lawn care providers in my opinion.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Did I bid to high? caddy0291 General Talk 4 08-11-2011 03:08 PM
Was my bid to high or was I LOWBALLED!!!! winkie61 Online Lawn Care Estimator - Help me bid this job 14 03-23-2011 12:10 PM
just want to say high fatboy1450 Introduce Yourself 2 01-05-2011 05:44 PM
Getting high end customers Steve Lawn Care Marketing & Post your marketing material for review! 9 08-14-2010 09:30 AM
High Points StartALawnCareBusiness HardcoreUnemployable.com 6 08-11-2008 07:05 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Left handed edging with...
SGL1
07-23-2014 08:59 PM
Today 07:39 AM
by SGL1
15 300
Building credit
Matther777
Yesterday 05:20 PM
Today 06:04 AM
by kslawn
1 50
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
Yesterday 10:14 PM
by WesleySnips
5 327
Spreading Weeds?
WesleySnips
Yesterday 09:46 PM
Yesterday 09:54 PM
by Just for Cuts
1 38
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Yesterday 01:21 PM
by ExtremeLawncareServices
80 4,604
Texas lawn care company...
Livingston Lawn Care
07-25-2014 11:29 AM
Yesterday 08:16 AM
by Just for Cuts
7 169
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-26-2014 04:39 PM
by BLC7
7 317
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
07-26-2014 04:29 PM
by BLC7
1 74
From Concord NC
SouthernRootsLawnCare
07-26-2014 02:34 PM
07-26-2014 02:34 PM
by SouthernRootsLawnCare
0 34
New from Texas
Livingston Lawn Care
07-25-2014 11:17 AM
07-26-2014 08:10 AM
by Livingston Lawn Care
2 105
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-25-2014 06:31 PM
by mattthelawnguy
13 475
Echo Edger 'Neutral'
WesleySnips
07-25-2014 05:28 PM
07-25-2014 05:58 PM
by Just for Cuts
1 86
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-25-2014 05:43 PM
by WesleySnips
13 600
You know it;s gonna be a...
stevef1201
07-25-2014 08:50 AM
07-25-2014 01:34 PM
by Steve
1 93
Customer letters
kslawn
07-23-2014 06:17 AM
07-25-2014 01:20 PM
by Steve
5 199
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
07-24-2014 07:09 PM
by SGL1
29 1,256
Need help determining...
Jbss861
07-20-2014 02:33 PM
07-24-2014 01:11 PM
by Steve
13 377
Should I ?
googus
07-22-2014 04:06 PM
07-24-2014 12:10 PM
by Steve
4 214
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
07-24-2014 06:46 AM
by kslawn
15 913
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
07-24-2014 06:38 AM
by kslawn
3 217
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
07-24-2014 06:28 AM
by kslawn
3 275
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
07-23-2014 05:37 PM
by Just for Cuts
9 303
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
07-23-2014 12:42 PM
by Steve
3 209
new to me box truck
jrayb39667
03-06-2014 10:20 PM
07-23-2014 12:40 PM
by Steve
15 1,402
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
07-23-2014 11:48 AM
by Steve
4 247
Overspray?
stevef1201
07-21-2014 04:20 PM
07-23-2014 11:39 AM
by Steve
3 153
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 290
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 670
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 510
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 297
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 606
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 193
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 188
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 747
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 1,061
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 787
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 715
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 320,595
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,736
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 464
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 380
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 837
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 577
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 587
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,906
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 573
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 233
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 676
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 327
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 813
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:59 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:59 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy