Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Decisions... lol


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-20-2012, 05:38 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default Decisions... lol

I get a phone call from an elderly lady.

This lady spent 20 minutes bad mouthing another company, and she was trying to convince me she wasn't cheap.. she said something along the lines;

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time". bla bla bla bla.

Anyway, I was able to get her address and phone number, but this old lady was so riled up on the phone that she hung-up on me once I was able to get a word in!!!

-

What I would have loved to say to her IF she didn't hangup on me for no reason LOL;

You will be charged for the complete month regardless if you want us to show up or not. This is a business.

-

ANYWAY, I don't think I will do business with this lady, she sounds like a problem. Not sure if I should trust her, or the guy she fired. It's not like I'd give her a discount which I'm sure she wanted from the other guy...

Old people.... Why do you suck the life out of me?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-20-2012, 06:00 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,187
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
"He charged me for work I asked him not to do, because my grass didn't need cutting at the time".
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-20-2012, 07:08 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

This reminds me of a few years back when we had our 14" snow storm. It took me 20 minutes just to get to the neighbor's driveway to get my 4-wheeler and trailer. I got a call from one of my customers (who isn't a customer anymore) demanding I show up immediately and clear his drive. I explained to him that the city crews haven't even been out to do the streets yet and I was having difficulty getting my equipment to the street, let alone down the street...and I have a 1 ton dually 4x4. He freaked out and told me he had a doctor's appointment (not an emergency) that he had to get to on time. At this point he's annoying me, so I asked how he planned to get down the street once I cleared his driveway. He said the city crews would be by and he'd get out. HAHA! So I told him I would work my way to him but that I had other customers on the list ahead of him who had already called. That pissed him off even more apparently. It wasn't an hour later he calls me back. He says I owe him the $25 I would have charged hime to do the drive. When I asked him what for he got all pissed off and began cursing me and said he had to hire someone else to come do his driveway. The guy's a freakin' nutcase! He thought I had to pay him back because he had to hire someone else...??? WTF?? After he called me everything but a white boy, I got him good and told him I have appreciated his business for the last 2 years and I wish him all the best and to have a WONDERFUL day. Just before I could hit the "end" button I heard a scream " F YOU!!!!" LMAO!! Some people are freaking crazy!! By the way...It took the city crews 3 days to clear all the streets in town..it took them 2 to get to his street. I'd love to have heard how much he was gonna charge the city!
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #4  
Old 04-20-2012, 07:29 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
I told her it was weekly service, ... whatever else she said went in one of my ears and out the other.

As we figured out before, Steve, the elderly are not for me. LOL, talking to them kills me a little inside.

My Company
25% work
75% humoring the elderly
Reply With Quote
  #5  
Old 04-20-2012, 10:36 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 35
Posts: 198
Rep Power: 6
kdexpd is on a distinguished road
Default

"You know yer getting old when you start having dry dreams and wet farts"
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #6  
Old 04-23-2012, 10:25 AM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,187
Rep Power: 10
Steve has disabled reputation
Default

Quote:
75% humoring the elderly
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-23-2012, 10:40 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

hey that guy is cool. I would ride with him.

I have a customer that calls when needed. Its real annoying but no matter what I say to him its always the same. If I have him scheduled its a "It doesnt need to be cut" If I dont its " whenever your free come by". Hes a good guy and good payer so I put up with it.
Reply With Quote
  #8  
Old 04-23-2012, 02:51 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Did she use the term "fixed income" at any point?

That's always an indicator to

Reply With Quote
  #9  
Old 04-23-2012, 03:01 PM
stevef1201 stevef1201 is online now
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,040
Rep Power: 6
stevef1201 is on a distinguished road
Default I love old people

Why? They call, I go and give an estimate (written), they ask how often I cut and I tell them every week. "Oh well what if it doesnt need cutting", I tell them I am here every week, I mow, trim, edge, and blow off. This goes around two or three time, then they figure out that I am not here to save them money, I am here to provide a service. That service is for them to never have to worry about thier yard, it not how many times I cut the grass, its how many times they have to worry about the grass being cut. If they dont seem to understand I tell here is my estimate, I have another customer to go see, feel free to call if you want me to take care of your yard.
7 times out of 10 they call me back agree to pay the monthly rate and everything is fine, the others usually call me 2 or 3 months later because the guy they have doesnt show up/ do a good job/ yadda/ yadda/ yadda/, then I charge them 10 more a month then the original estimate.
Reply With Quote
Reply

Bookmarks

Tags
annoying customers, lawn care customers, weekly customers, weekly mowing

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Decisions Decisions jklawncare Outdoor Power Equipment Discussion, Repairs, Buy or Sell 5 05-09-2010 11:13 AM
Decisions picframer General Talk 8 10-27-2009 05:54 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Left handed edging with...
SGL1
Yesterday 08:59 PM
Today 01:14 PM
by Steve
3 61
Need help determining...
Jbss861
07-20-2014 02:33 PM
Today 01:11 PM
by Steve
13 275
Got my first lawn job...
SGL1
06-11-2014 09:19 PM
Today 12:23 PM
by Steve
28 1,136
Customer letters
kslawn
Yesterday 06:17 AM
Today 12:19 PM
by Steve
3 81
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
Today 12:14 PM
by Steve
76 4,309
Should I ?
googus
07-22-2014 04:06 PM
Today 12:10 PM
by Steve
4 129
My First Apartment...
SSLCtn
05-26-2014 10:17 PM
Today 06:46 AM
by kslawn
15 845
Crop Rotation Techniques...
eastsidelandcare
07-17-2014 03:47 PM
Today 06:38 AM
by kslawn
3 149
Selling lawns like...
eastsidelandcare
07-17-2014 03:51 PM
Today 06:28 AM
by kslawn
3 189
Scag new "Eliminator"......
ExtremeLawncareServices
07-20-2014 10:45 AM
Yesterday 05:37 PM
by Just for Cuts
9 222
need professional advice...
Fiddlers_green
07-20-2014 07:21 PM
Yesterday 12:42 PM
by Steve
3 148
new to me box truck
jrayb39667
03-06-2014 10:20 PM
Yesterday 12:40 PM
by Steve
15 1,324
Lawn Service back in...
LawnCareMan280
07-18-2014 09:00 PM
Yesterday 11:48 AM
by Steve
4 185
Overspray?
stevef1201
07-21-2014 04:20 PM
Yesterday 11:39 AM
by Steve
3 92
Hello Everyone! Newbie...
SLKlawn
07-17-2014 06:22 PM
07-22-2014 01:53 PM
by Steve
6 217
Proper height for lawn
rob lederhilger
05-26-2014 08:01 AM
07-21-2014 02:53 PM
by LawnDoctor
9 615
Blade sharpener
Just for Cuts
07-04-2014 12:31 PM
07-21-2014 01:48 PM
by Steve
9 454
What's my business worth?
Chaz
07-16-2014 01:35 PM
07-21-2014 01:45 PM
by Steve
4 231
Single tree, mow customer
WesleySnips
06-27-2014 10:12 AM
07-21-2014 01:04 PM
by Steve
12 505
1.5 Acre Jungle
WesleySnips
07-15-2014 05:57 PM
07-20-2014 11:31 AM
by ExtremeLawncareServices
21 531
Gopher schedule software
Ray
07-18-2014 04:13 PM
07-18-2014 04:13 PM
by Ray
0 120
2006 Chevy fuel pump...
KevinsLawns
07-17-2014 08:39 PM
07-18-2014 11:51 AM
by Steve
1 122
Halfway point of year!
Steve
07-01-2014 12:08 PM
07-18-2014 11:38 AM
by Steve
14 666
I got told to leave and...
gwilson98
06-16-2014 02:07 PM
07-17-2014 11:43 AM
by Steve
16 983
Hey guys this is the...
prmenter@gmail.com
07-07-2014 08:23 PM
07-16-2014 08:10 PM
by ExtremeLawncareServices
28 718
Mowing the hills
prmenter@gmail.com
07-08-2014 12:22 PM
07-16-2014 05:00 PM
by Just for Cuts
18 652
Say Hello !!!
Steve
03-19-2007 11:18 AM
07-15-2014 05:38 PM
by icon2000
1,184 318,676
need some help geting...
dalvan0
07-13-2014 09:28 PM
07-15-2014 11:56 AM
by Steve
5 224
new trailer help
mattthelawnguy
07-11-2014 08:21 PM
07-15-2014 11:42 AM
by Steve
9 327
Classified Ad Template...
bcfb
06-05-2013 02:40 AM
07-15-2014 11:16 AM
by Steve
15 3,663
Husqvarna pz 60
CDLAWNCARE
07-06-2014 06:50 PM
07-15-2014 08:53 AM
by kslawn
10 404
Lowballers
Chaz
07-11-2014 03:55 PM
07-14-2014 12:27 PM
by Steve
5 331
My new side job
Sprinkler Buddy
05-10-2014 05:23 AM
07-14-2014 12:15 PM
by Steve
10 792
Illegal spraying
GoGreenerKS
07-04-2014 09:11 AM
07-13-2014 10:36 PM
by GoGreenerKS
10 514
New Mower and Trailer
Chaz
06-25-2014 12:04 PM
07-13-2014 06:25 PM
by SGL1
7 524
What Fertilizer to Use?
acrajchel
04-07-2014 01:56 PM
07-12-2014 07:36 PM
by SGL1
21 1,840
Fuel and fuel additives
SGL1
07-06-2014 10:23 AM
07-11-2014 07:53 PM
by SGL1
15 513
Questions for a patchy...
jumcgee
07-09-2014 08:42 AM
07-11-2014 12:34 PM
by Steve
1 183
toro proline blades wont...
boog
06-25-2014 06:26 PM
07-11-2014 05:28 AM
by kslawn
18 614
Contents of Marketing to...
prmenter@gmail.com
07-09-2014 05:25 PM
07-10-2014 03:23 PM
by Steve
3 272
Shindaiwa
CLB454
05-13-2014 09:04 PM
07-10-2014 03:04 PM
by Steve
14 750
Starting New in FL
mmcuttrim
08-06-2010 09:22 AM
07-10-2014 02:44 PM
by Steve
48 11,216
Bid help 45 on acre...
Priggan
06-26-2014 12:56 PM
07-09-2014 08:38 AM
by kslawn
7 495
need help bidding fence...
veteranslawncaresystems
07-03-2014 10:33 AM
07-08-2014 12:00 PM
by Steve
5 356
Trimmer or Knife?
gwilson98
07-04-2014 09:56 PM
07-07-2014 02:41 PM
by Steve
6 318
Started a New Solar Lawn...
Solar Lawn Care
06-08-2013 01:40 AM
07-07-2014 01:55 PM
by Steve
37 7,387
New Canadian Member
coppervalley
07-04-2014 02:15 PM
07-07-2014 01:12 PM
by Steve
1 220
Happy Independance...
stevef1201
07-04-2014 07:05 AM
07-07-2014 01:01 PM
by Steve
2 219
Echo PE 266 edger
stevef1201
07-01-2014 01:28 PM
07-07-2014 12:47 PM
by Steve
4 299
30 Inch Push Mowers Pros...
Billy Goat
06-27-2013 08:07 PM
07-06-2014 01:50 PM
by SGL1
21 5,208
» Popular Tags
4wd advertisement article marketing auger bid butterfly gardens charge christmas lighting christmas light service courtesy call customers decorating estimate exmark ferris first truck fundraiser gopherhaul grass gravely hills holiday holiday decorating holiday lighting how much to charge introduction john deere quik trac lawn lawn care lawn care business book lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website leaf lighting marketing monthly mow mulch mulch price new buisness new mower organize outdoor environments payment podcast property management company pto reo scag schedule scripts seo snow starting a business starting a lawn care business start up lawn care business steve stihl theft toro toro grand stand trailer trimmer rack walker winter winter services zero turn
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 02:01 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 02:01 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy