Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Just starting your lawn care or landscaping business? > Community Assistance

Community Assistance Community questions, comments, and suggestions. Problems posting? Email me.

Decisions... lol


Community Assistance

Community questions, comments, and suggestions. Problems posting? Email me.
Reply
 
Thread Tools Search this Thread
  #1  
Old 04-20-2012, 05:38 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default Decisions... lol

I get a phone call from an elderly lady.

This lady spent 20 minutes bad mouthing another company, and she was trying to convince me she wasn't cheap.. she said something along the lines;

"He charged me for work I asked him not to do, because my grass didn't need cutting at the time". bla bla bla bla.

Anyway, I was able to get her address and phone number, but this old lady was so riled up on the phone that she hung-up on me once I was able to get a word in!!!

-

What I would have loved to say to her IF she didn't hangup on me for no reason LOL;

You will be charged for the complete month regardless if you want us to show up or not. This is a business.

-

ANYWAY, I don't think I will do business with this lady, she sounds like a problem. Not sure if I should trust her, or the guy she fired. It's not like I'd give her a discount which I'm sure she wanted from the other guy...

Old people.... Why do you suck the life out of me?
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 04-20-2012, 06:00 PM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,458
Rep Power: 10
Steve has disabled reputation
Default

Lawn care business tipsLawn Care Business Book
Quote:
"He charged me for work I asked him not to do, because my grass didn't need cutting at the time".
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #3  
Old 04-20-2012, 07:08 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 36
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

This reminds me of a few years back when we had our 14" snow storm. It took me 20 minutes just to get to the neighbor's driveway to get my 4-wheeler and trailer. I got a call from one of my customers (who isn't a customer anymore) demanding I show up immediately and clear his drive. I explained to him that the city crews haven't even been out to do the streets yet and I was having difficulty getting my equipment to the street, let alone down the street...and I have a 1 ton dually 4x4. He freaked out and told me he had a doctor's appointment (not an emergency) that he had to get to on time. At this point he's annoying me, so I asked how he planned to get down the street once I cleared his driveway. He said the city crews would be by and he'd get out. HAHA! So I told him I would work my way to him but that I had other customers on the list ahead of him who had already called. That pissed him off even more apparently. It wasn't an hour later he calls me back. He says I owe him the $25 I would have charged hime to do the drive. When I asked him what for he got all pissed off and began cursing me and said he had to hire someone else to come do his driveway. The guy's a freakin' nutcase! He thought I had to pay him back because he had to hire someone else...??? WTF?? After he called me everything but a white boy, I got him good and told him I have appreciated his business for the last 2 years and I wish him all the best and to have a WONDERFUL day. Just before I could hit the "end" button I heard a scream " F YOU!!!!" LMAO!! Some people are freaking crazy!! By the way...It took the city crews 3 days to clear all the streets in town..it took them 2 to get to his street. I'd love to have heard how much he was gonna charge the city!
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #4  
Old 04-20-2012, 07:29 PM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Did she say how often she wanted her lawn cut? Or was it she would call you when she was ready?
I told her it was weekly service, ... whatever else she said went in one of my ears and out the other.

As we figured out before, Steve, the elderly are not for me. LOL, talking to them kills me a little inside.

My Company
25% work
75% humoring the elderly
Reply With Quote
  #5  
Old 04-20-2012, 10:36 PM
kdexpd's Avatar
kdexpd kdexpd is offline
Senior Member
 
Join Date: Mar 2009
Location: N.E. Missouri
Age: 36
Posts: 198
Rep Power: 7
kdexpd is on a distinguished road
Default

"You know yer getting old when you start having dry dreams and wet farts"
__________________
Kendrick
Cedar Lawn Care Services, LLC
Kirksville, MO
Reply With Quote
  #6  
Old 04-23-2012, 10:25 AM
Steve's Avatar
Steve Steve is offline
Administrator
 
Join Date: May 2003
Posts: 37,458
Rep Power: 10
Steve has disabled reputation
Default

Quote:
75% humoring the elderly
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #7  
Old 04-23-2012, 10:40 AM
SECTLANDSCAPING SECTLANDSCAPING is offline
new member
 
Join Date: Jul 2009
Location: CT
Posts: 1,912
Rep Power: 0
SECTLANDSCAPING is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
I can picture it now.

"Scott I just got a motorcycle, would you like to go on a ride with me?"

hey that guy is cool. I would ride with him.

I have a customer that calls when needed. Its real annoying but no matter what I say to him its always the same. If I have him scheduled its a "It doesnt need to be cut" If I dont its " whenever your free come by". Hes a good guy and good payer so I put up with it.
Reply With Quote
  #8  
Old 04-23-2012, 02:51 PM
Hedgemaster Hedgemaster is offline
new member
 
Join Date: Jul 2010
Location: Pittsburgh, PA
Posts: 2,772
Rep Power: 0
Hedgemaster is on a distinguished road
Default

Did she use the term "fixed income" at any point?

That's always an indicator to

Reply With Quote
  #9  
Old 04-23-2012, 03:01 PM
stevef1201 stevef1201 is offline
Senior Member
 
Join Date: Apr 2010
Location: Central Florida
Posts: 1,236
Rep Power: 7
stevef1201 is on a distinguished road
Default I love old people

Why? They call, I go and give an estimate (written), they ask how often I cut and I tell them every week. "Oh well what if it doesnt need cutting", I tell them I am here every week, I mow, trim, edge, and blow off. This goes around two or three time, then they figure out that I am not here to save them money, I am here to provide a service. That service is for them to never have to worry about thier yard, it not how many times I cut the grass, its how many times they have to worry about the grass being cut. If they dont seem to understand I tell here is my estimate, I have another customer to go see, feel free to call if you want me to take care of your yard.
7 times out of 10 they call me back agree to pay the monthly rate and everything is fine, the others usually call me 2 or 3 months later because the guy they have doesnt show up/ do a good job/ yadda/ yadda/ yadda/, then I charge them 10 more a month then the original estimate.
Reply With Quote
Reply

Bookmarks

Tags
annoying customers, lawn care customers, weekly customers, weekly mowing

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Decisions Decisions jklawncare Truck, Trailer, and Outdoor Power Equipment Discussion, Repairs. 5 05-09-2010 11:13 AM
Decisions picframer General Talk 8 10-27-2009 05:54 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Unemployment rates drop,...
Steve
Today 12:40 PM
Today 03:53 PM
by GreenWorx
1 21
Before & After tree...
COREtreeservice
Yesterday 09:20 PM
Yesterday 09:20 PM
by COREtreeservice
0 50
Dogs
Mr. Mow
06-29-2015 02:37 PM
Yesterday 11:28 AM
by Steve
6 1,788
Ready to learn and get...
Koley Lawn & Landscape
06-28-2015 05:16 AM
Yesterday 11:26 AM
by Steve
8 1,794
Three Stripe Land Care...
hammr04
06-30-2015 07:19 PM
Yesterday 11:24 AM
by Steve
1 57
Just about mid year, how...
GreenWorx
06-24-2015 07:05 PM
06-30-2015 07:41 PM
by hammr04
5 1,864
Country Life Lawn Care
darleneh
06-29-2015 11:24 AM
06-30-2015 01:25 PM
by Steve
3 1,712
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
06-29-2015 09:23 PM
by Chilehead
6 1,808
I dont know what to do...
Bradcook21
06-21-2015 08:49 AM
06-29-2015 02:30 PM
by Mr. Mow
11 2,047
Marketing ideas
xandrew245x
04-29-2014 06:35 AM
06-25-2015 07:11 PM
by GreenWorx
34 5,659
Never ending sod jobs
avetslawncare
06-05-2015 09:46 PM
06-25-2015 11:42 AM
by Steve
11 2,290
Weed and Feed Service...
mike94740
06-23-2015 05:50 PM
06-24-2015 09:56 PM
by avetslawncare
2 1,766
Trimming hedges / trees,...
Hard-Body lawn & garden
06-23-2015 07:08 PM
06-24-2015 09:59 AM
by Steve
1 1,762
Hi Everyone from Arkansas
KellyMarie
06-04-2015 04:16 PM
06-23-2015 01:34 PM
by KellyMarie
4 2,039
how to make customers...
Bradcook21
05-27-2015 05:04 PM
06-23-2015 06:36 AM
by GreenWorx
7 2,266
problems with a customer...
LawnCareMan280
06-16-2015 10:26 PM
06-22-2015 11:11 AM
by Steve
6 2,032
Please review this FREE...
markty
06-21-2015 07:42 AM
06-22-2015 11:00 AM
by Steve
1 1,792
A good commercial bid...
burtle
06-20-2015 09:09 PM
06-22-2015 10:56 AM
by Steve
1 1,847
What would you do with...
holymoly
06-20-2015 06:48 PM
06-22-2015 10:48 AM
by Steve
1 1,784
New Member just joined...
vgoleco@hotmail.com
06-19-2015 03:49 PM
06-22-2015 10:42 AM
by Steve
2 1,824
Credit Cards - What's in...
Shark1611
06-16-2015 03:04 PM
06-21-2015 07:24 PM
by Chilehead
4 1,912
Blade usage
Wolf4dk
06-16-2015 12:18 AM
06-21-2015 05:35 PM
by kslawn
4 1,928
Hello, I am new to the...
adamslawnservices
06-17-2015 08:06 PM
06-19-2015 10:28 AM
by Steve
3 1,857
Is it too late to do...
markty
06-16-2015 05:28 PM
06-19-2015 10:22 AM
by Steve
4 1,921
First commercial bid
SGL1
06-12-2015 08:57 PM
06-18-2015 05:04 PM
by SGL1
9 2,284
Needing a website built
burtle
06-17-2015 09:02 AM
06-18-2015 11:02 AM
by Steve
7 1,996
I have been rude and...
biglee
06-15-2015 10:11 PM
06-18-2015 10:46 AM
by Steve
10 2,084
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 12:06 AM
06-17-2015 08:38 AM
by burtle
9 3,176
Customer keeps adding...
Mr. Mow
06-13-2015 06:22 AM
06-16-2015 10:23 AM
by Steve
11 2,140
Pass discounts onto...
burnell76
06-03-2015 06:33 PM
06-16-2015 10:02 AM
by burnell76
3 2,018
burned grass only where...
nhauto
06-15-2015 05:28 PM
06-16-2015 09:45 AM
by Steve
2 1,891
Half year mark review.
Steve
06-02-2015 11:24 AM
06-15-2015 01:04 PM
by Steve
18 2,603
These are the days on...
ExtremeLawncareServices
01-11-2015 10:41 AM
06-15-2015 01:01 PM
by Steve
86 9,652
New Member
Bruce Fehr
06-05-2015 07:13 PM
06-15-2015 12:53 PM
by Steve
6 2,023
New to the business,...
CarefreeMowing
06-12-2015 02:36 PM
06-15-2015 12:50 PM
by Steve
1 1,906
Beginner Mistakes:...
Steve
01-31-2007 11:45 AM
06-13-2015 08:48 AM
by holymoly
45 11,984
New to the forum, new to...
CarefreeMowing
06-11-2015 12:35 PM
06-12-2015 10:44 AM
by Steve
2 1,824
problems with a customer
LawnCareMan280
05-19-2015 06:28 PM
06-11-2015 10:50 PM
by stallman419
8 2,373
Website Review
Outdoordesignsknox
06-08-2015 08:44 PM
06-11-2015 09:48 PM
by Just for Cuts
13 2,253
another newish job for me
holymoly
06-07-2015 08:34 AM
06-11-2015 10:05 AM
by Steve
8 2,043
Anyone need help? I have...
biglee
05-06-2015 12:22 PM
06-10-2015 01:45 PM
by holymoly
15 2,960
Hello from the GREAT...
gbfarmsllc
06-09-2015 11:10 AM
06-10-2015 01:29 PM
by Sprinkler Buddy
2 1,892
Hey guys and gals, I'm...
Joeyhall
06-03-2015 03:54 PM
06-08-2015 02:15 PM
by chris2500hd
8 2,139
Mowing Bermuda...
Mr. Mow
06-02-2015 12:45 PM
06-08-2015 12:45 PM
by Steve
12 2,292
Hey Guys
PrattLandscaping
06-07-2015 06:37 PM
06-08-2015 12:23 PM
by Steve
2 1,908
Share your stolen...
SGL1
05-27-2015 09:05 PM
06-08-2015 11:54 AM
by Steve
25 2,840
Hello there My name is...
zwalk1839
06-04-2015 11:10 PM
06-08-2015 11:52 AM
by Steve
4 2,022
Laid off oil field...
Mr. Mow
05-30-2015 09:03 AM
06-08-2015 06:20 AM
by Mr. Mow
4 2,129
How do you find one time...
Greg'slawnandlandscape
06-02-2015 09:57 PM
06-05-2015 09:49 PM
by avetslawncare
4 2,052
Show us your stripes
Just for Cuts
05-21-2015 03:07 PM
06-04-2015 05:24 PM
by ExtremeLawncareServices
6 2,354
» Popular Tags
ad landscaping advertising apartment complex apartment lawn care estimate applying bark billy goat brushcutter blowout bob villa collections commercial curb appeal services demonstration design door hangers edging employee problems equipment dealer equipment rental facebook foreman free advertising free lawn care google growing a lawn care business hardscapes hills how to husqvarna increase customers jobs landscape landscape services landscaping lawn aeration lawn care lawn care busines plan lawn mowing marketing marketing secrets more customers business mr dave new business ordinance past due patio install per hour service plowing pricing push versus ride scripts secrets to landscaping shell shreaded small engine repair snow plowing sq ft square foot trailer trailer mate pro tree tree pics trimmer rack up sell employee web design website website design winterization wood www.greenturion.co.za
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 03:58 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 03:58 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy