Originally Posted by willshome
So we should do it for fall cleanup but not snow, why? Time consuming you go to the door any ways right? half a sheet of paper is cheap.
Just seams like the way things are going is driving you up a wall
My good friend Albert Einstein once said "Insanity: doing the same thing over and over again and expecting different results."
Snow removal is a rush service, whereas fall cleanups you tend to have more time to waste.
We usually have to shovel our way to the door, and shovel our way back to the truck, going as fast as we possibly can. We do our best to get 50% clients done before they get home from work, the other 50% will only get their walkways cleared by the time they are leaving for work. (though, it all depends on when it snows).
If a client doesn't have their walkway cleared when they get home and
when they wake up, we get complaints. No time to lose!
The reason the idea works better for fall cleanups, is because we're only going out once/twice for the client. If the leaves fall even more after we have done our job(s), it's not our problem anymore. We always
expect arguments about whether or not we showed up. I wouldn't say a door hangar would work wonders, but maybe it'll shut a few complainers up.
When it snows, and if it snows every day for the rest of our lives, then it's our problem. We are paid to maintain the clients walkways throughout winter, so when the client complains it's a different story.
Overall, the door hangars don't prove anything, it could very well mean, "We showed up and did a crappy job" from a clients perspective.
The best thing to do, which is just as time consuming and irritating, would be to take photographs with a time stamp.
I'm rambling, I just woke up.
As for grass, if a client complains it's really easy to prove that you had showed up. The stripes in the lawn are often still visible when you go around for the next visit. No need for a door hangar here.