Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Lawn Care, Landscaping, and Property Management Forums > General Talk

General Talk If it doesn't fit anywhere else, post it here.

Argument!


General Talk

If it doesn't fit anywhere else, post it here.
Reply
 
Thread Tools Search this Thread
  #11  
Old 03-03-2012, 10:45 AM
Sea Lancer Sea Lancer is offline
Junior Member
 
Join Date: Jan 2012
Posts: 21
Rep Power: 3
Sea Lancer is on a distinguished road
Default

Well, after hearing your reasons for being a little ticked off at the customer i have to say i probably would of done and said the the same as you(i dont deal well with miserable people)But the difference is that i am trying to build a customer base while you are maintaining a customer base and that was my mindset on my humble opinion post. I have to agree at this point you dont need his foolishness.Good luck this season and may the cheap miserable misers go to your competitors
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #12  
Old 03-03-2012, 10:56 AM
ringahding1's Avatar
ringahding1 ringahding1 is offline
Senior Member
 
Join Date: Mar 2010
Location: Stillwater, MN
Posts: 299
Rep Power: 5
ringahding1 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
CHEESE.. We finally have been getting snow. The other day we were out plowing and we finished it all up. I get three extra calls, so I figured since I was still out & about, I could handle this 1 time plowing.

One particular customer, roughly 70 years old, was outside when I showed up shoveling the walkway. Mind you this was some heavy snow, so I get out of the truck and help her plus plow the driveway. She handed me some $$$, I did not even bother to look to see how much it was.

Minutes later hubby shows up from work and asks me how much she paid, so I pulled out the $$ and it was $40(it really was worth only $30) and he flipped out! He SNATCHED the $$$ out of my hand and went in the house only to come back out with $30...

So i ask him what this is all about, He says "This is not worth $40" and I concurred. But I let him know that his wife was shoveling when I showed up and obviously it was worth $40 to her. If you could have only seen his face after I said that. Suffice to say I told him not to bother calling me again.
__________________
08 F250 Ext Cab/04 Chevy 3500
05 F350/04 F350 Diesel/12 Ram 4500 Dump
4 -60 Toro Zmaster/Lesco 48
3 -8'2" Boss V-Plows
1- Hiniker 9'6" V-Plow
20' Enclosed trailer
18' Skid & 16' Open Trailer
2012 - S185 Bobcat


Reply With Quote
  #13  
Old 03-03-2012, 03:42 PM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Maybe he yelled at his wife after, "I BET YOU WERE GOING TO RUN OFF WITH HIM TOO, HUH?"

lmao

You did a very kind thing, but appreciation is rare.

I used to be very generous, always willing to give a helping hand...



now I'm a cold bitter sadistic a-hole.
Reply With Quote
  #14  
Old 03-03-2012, 08:29 PM
willshome willshome is offline
new member
 
Join Date: Jan 2012
Location: Mass
Posts: 865
Rep Power: 0
willshome is on a distinguished road
Default

Quote:
Originally Posted by CHEESE2009 View Post
That's something we should all do, when doing fall cleanups. As for snow, it's just time consuming and another expense.

They will still say we didn't come, regardless if we leave a note of some sort.
So we should do it for fall cleanup but not snow, why? Time consuming you go to the door any ways right? half a sheet of paper is cheap.

Just seams like the way things are going is driving you up a wall
My good friend Albert Einstein once said "Insanity: doing the same thing over and over again and expecting different results."
Reply With Quote
  #15  
Old 03-04-2012, 10:12 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Quote:
Originally Posted by willshome View Post
So we should do it for fall cleanup but not snow, why? Time consuming you go to the door any ways right? half a sheet of paper is cheap.

Just seams like the way things are going is driving you up a wall
My good friend Albert Einstein once said "Insanity: doing the same thing over and over again and expecting different results."
Snow removal is a rush service, whereas fall cleanups you tend to have more time to waste.

We usually have to shovel our way to the door, and shovel our way back to the truck, going as fast as we possibly can. We do our best to get 50% clients done before they get home from work, the other 50% will only get their walkways cleared by the time they are leaving for work. (though, it all depends on when it snows).

If a client doesn't have their walkway cleared when they get home and when they wake up, we get complaints. No time to lose!

-

The reason the idea works better for fall cleanups, is because we're only going out once/twice for the client. If the leaves fall even more after we have done our job(s), it's not our problem anymore. We always expect arguments about whether or not we showed up. I wouldn't say a door hangar would work wonders, but maybe it'll shut a few complainers up.

When it snows, and if it snows every day for the rest of our lives, then it's our problem. We are paid to maintain the clients walkways throughout winter, so when the client complains it's a different story.

Overall, the door hangars don't prove anything, it could very well mean, "We showed up and did a crappy job" from a clients perspective.

The best thing to do, which is just as time consuming and irritating, would be to take photographs with a time stamp.

I'm rambling, I just woke up.

As for grass, if a client complains it's really easy to prove that you had showed up. The stripes in the lawn are often still visible when you go around for the next visit. No need for a door hangar here.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Argument CHEESE2009 General Talk 2 02-05-2011 10:40 AM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
How much do you up sell...
Essex Groundskeeping
Yesterday 07:13 PM
Today 08:39 AM
by acrajchel
3 52
Hello from Kentucky
TRV
09-30-2014 06:42 PM
Today 08:37 AM
by acrajchel
7 1,271
leaf removal
Double J LLC
10-03-2014 05:24 PM
Yesterday 07:46 PM
by ExtremeLawncareServices
21 2,361
New website
Chilehead
11-20-2014 04:39 PM
Yesterday 07:40 PM
by Just for Cuts
12 242
This sucks...
Matther777
09-18-2014 05:56 PM
Yesterday 11:56 AM
by achri12
15 3,127
My site is on fronts page
tbtigers03
11-14-2014 05:58 PM
11-22-2014 10:49 PM
by Just for Cuts
16 500
Pics for website
tbtigers03
11-21-2014 05:40 PM
11-22-2014 10:01 PM
by Just for Cuts
3 128
Peco Bagger
AGPS
11-18-2014 02:20 PM
11-22-2014 05:56 PM
by AGPS
9 301
Beginner Mistakes:...
Steve
01-31-2007 12:45 PM
11-22-2014 02:42 PM
by stevef1201
22 6,131
These are the days on...
ExtremeLawncareServices
03-22-2014 10:12 AM
11-21-2014 09:48 PM
by ExtremeLawncareServices
174 14,012
Contract or no contract?
TRV
11-20-2014 09:18 PM
11-21-2014 09:33 PM
by TRV
3 156
Hi to you NOTHERNERS
stevef1201
11-11-2014 05:56 PM
11-21-2014 08:02 PM
by stevef1201
4 319
Billboards for marketing
ExtremeLawncareServices
11-16-2014 08:39 PM
11-21-2014 07:05 PM
by acrajchel
13 378
Belt dealer problem
googus
11-21-2014 08:45 AM
11-21-2014 06:36 PM
by Steve
2 112
Good help is hard to find
Hanks Lawn Care Services
11-19-2014 03:27 PM
11-21-2014 06:32 PM
by Steve
7 217
How to: Use Thumbtack...
acrajchel
11-17-2014 06:39 PM
11-21-2014 06:07 PM
by acrajchel
15 481
What is going on with...
biglee
11-14-2014 03:04 PM
11-20-2014 02:50 PM
by biglee
40 951
My advice for new guys
avetslawncare
11-15-2014 09:32 AM
11-19-2014 01:47 PM
by biglee
10 484
Lawn Care business...
crieg122
10-23-2014 02:23 PM
11-19-2014 12:39 PM
by acrajchel
28 1,844
raking leaves ?
robert8509
10-22-2014 10:19 PM
11-18-2014 04:24 PM
by acrajchel
14 1,444
Leaf removal
madmedic8575
10-24-2014 05:14 PM
11-17-2014 07:34 PM
by acrajchel
6 1,192
sod job
SGlawncare
10-30-2014 09:21 PM
11-17-2014 07:10 PM
by acrajchel
7 767
Customer wants me to...
Mr. Mow
11-09-2014 07:13 AM
11-17-2014 06:48 PM
by acrajchel
10 529
Hello!
Brian3137
11-11-2014 07:15 PM
11-17-2014 06:46 PM
by acrajchel
14 466
small biz in Phoenix,AZ
anthonyramos1
11-08-2014 09:35 PM
11-17-2014 05:59 PM
by acrajchel
2 323
Client won't pay...
WesleySnips
10-30-2014 03:53 PM
11-17-2014 05:37 PM
by acrajchel
22 1,371
Government contracts
avetslawncare
11-15-2014 08:50 AM
11-17-2014 12:59 PM
by Steve
2 251
Need help on deciding a...
Brian3137
11-10-2014 06:32 PM
11-17-2014 12:44 PM
by Steve
12 515
West cost lawn prices
SGlawncare
10-09-2014 10:51 PM
11-16-2014 07:54 AM
by stevef1201
8 1,596
So how do you guys...
Mr. Mow
10-26-2014 08:55 AM
11-15-2014 08:44 AM
by avetslawncare
14 1,709
Truck, Trailer,...
hawthornelawncare
12-23-2011 01:01 AM
11-13-2014 08:35 AM
by jrs.landscaping
81 31,830
The most dangerous part...
Steve
10-06-2014 03:45 PM
11-12-2014 05:05 PM
by stevef1201
14 1,686
A little hang up in snow...
stevef1201
11-08-2014 07:05 AM
11-12-2014 12:51 PM
by Steve
4 425
Bi-weekly winter...
lxarth
11-04-2014 08:37 PM
11-12-2014 10:06 AM
by WesleySnips
9 623
taking first steps...
sizemorelawncare
11-10-2014 08:24 PM
11-11-2014 01:21 PM
by Steve
1 328
Back Pack Blower
Ian Lovejoy
11-09-2014 08:41 AM
11-11-2014 08:12 AM
by Just for Cuts
4 383
Business Cards
crieg122
10-25-2014 01:03 PM
11-11-2014 07:56 AM
by Just for Cuts
12 1,333
How the unregister?
alive101
11-04-2014 07:39 AM
11-10-2014 01:48 PM
by Steve
4 608
Belt adjustment question
googus
11-05-2014 06:43 AM
11-10-2014 01:38 PM
by Steve
5 511
New parking area
ExtremeLawncareServices
11-07-2014 09:47 PM
11-10-2014 01:25 PM
by Steve
2 347
Podcast
Shark1611
11-07-2014 05:42 PM
11-10-2014 11:41 AM
by Steve
1 310
hi, from Minnesota
rjklohn
11-07-2014 02:21 AM
11-07-2014 01:44 PM
by Steve
1 323
New to snow plowing
SS.Lawncare
11-05-2014 04:00 PM
11-07-2014 01:21 PM
by Steve
6 564
New Member
tonyap
11-05-2014 10:35 PM
11-07-2014 01:15 PM
by Steve
1 367
New to the business
jcurr33
11-05-2014 03:21 PM
11-07-2014 01:11 PM
by Steve
1 425
Lines
Matther777
11-04-2014 02:19 PM
11-07-2014 12:54 PM
by Steve
1 459
hello, new to this site
tonyorwig
10-31-2014 10:49 PM
11-04-2014 02:24 PM
by tonyorwig
3 648
Aloha from Hawaii.
Gary R
11-02-2014 12:44 AM
11-03-2014 03:02 PM
by Steve
1 557
Pavers
crieg122
10-28-2014 03:49 PM
10-31-2014 01:49 PM
by Steve
6 863
Hi Steve From West...
Mr. Mow
10-21-2014 02:59 PM
10-31-2014 12:56 PM
by Steve
5 1,198
» Popular Tags
4x4 apartment bid apartment lawn care estimate applying article marketing auger bid blades bob villa bush care charge commercial decorating deliquentaccounts demonstration ditches employee problems estimate exmark ferris four wheel drive gopherhaul gravely growing a lawn care business hiring how much to charge how to how to bid installation introduction john deere quik trac landscape services lawn lawn care lawn care busines plan lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website mechanic mulch new buisness new mower patio install per hour charge podcast profit on employee pto reo running a business scag search engine optimization seo shell snow snow plowing sprayer starting a business steep lawns steve stihl toro toro grand stand trailer mate pro tree turfgrass consulting walker
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 08:43 AM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 08:43 AM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy