Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Answering Service


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-24-2012, 12:23 AM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 3
daverz is on a distinguished road
Default Answering Service

I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-24-2012, 07:19 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 73
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by daverz View Post
I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Similar to that of a receptionist?

Good post, I'll be keeping my eye on this.
Reply With Quote
  #3  
Old 02-24-2012, 09:41 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

a lot of doctors and other businesses use answering services and it does have it's place and i tried one in the past but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.

with that said, it really did not work out any better for me then a answering machine.
and as far as annoying customers that call you all the time the only thing a answering service is going to change is instead of being annoyed by the said customer you will just be haunted by the service instead.

they can be a usefull tool but i guess it just boils down to what your needs are but they do cost money and outside of the initial cost the machine does not.
the only other answer would be to hire a secretary but that can be costly too, but once again it really depends on your business and how much call volume you have and how much work you are doing.

i hate the phones as much as the next but in reality the best choice in the end is to suck it up and deal with the customers yourself because in the end you are who they want to speak to.
Reply With Quote
  #4  
Old 02-24-2012, 03:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,519
Rep Power: 10
Steve has disabled reputation
Default

Quote:
but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 02-24-2012, 04:01 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
i really don't know the answer for that other then the answering service is not going to be able to give the customers much info due to your company will not be the only one they answer calls for and they really are not trained to give that info out.

something tells me in this day and age that the people shopping around are going to go down that list anyway until they get the deal they are looking for.
Reply With Quote
  #6  
Old 02-25-2012, 12:13 PM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 3
daverz is on a distinguished road
Default Thanks

Thanks for all the input. I know I'm missing calls and need some some help on the phones. I think a lot of people don't leave a message for the opportunity to get back to them. I can't afford a receptionist to answer phones, so I was hoping someone else had used an answering service and could refer me. In researching, theres a ton of them out there.
Reply With Quote
  #7  
Old 02-25-2012, 02:40 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.

Last edited by jymie; 02-25-2012 at 02:44 PM.
Reply With Quote
  #8  
Old 02-25-2012, 05:28 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
that is what i would do and it not only is the cheapest option it leads the potential customers directly to the person they need to speak to.

problem solved.
Reply With Quote
  #9  
Old 02-26-2012, 09:03 AM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 380
Rep Power: 5
brian'slawncare is on a distinguished road
Default

Quote:
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
Pick up the phone receiver and listen for a dial tone.

Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
does this cost anything?
Reply With Quote
  #10  
Old 02-27-2012, 06:35 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 905
Rep Power: 7
jymie is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
does this cost anything?
No, its free.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Service! jford1995 Community Assistance 11 08-25-2011 12:05 PM
Another New Service, well actually two picframer General Talk 20 05-10-2009 04:07 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 06:08 PM
Service F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 12:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Leaf removal
madmedic8575
Today 04:14 PM
Today 04:14 PM
by madmedic8575
0 44
new to the forum
madmedic8575
Today 02:52 PM
Today 02:52 PM
by madmedic8575
0 44
hey everyone
robert8509
10-22-2014 08:16 PM
Today 02:28 PM
by biglee
6 206
raking leaves ?
robert8509
10-22-2014 09:19 PM
Today 02:23 PM
by biglee
8 257
Lawn Care business...
crieg122
Yesterday 01:23 PM
Today 01:11 PM
by Steve
4 182
My Newest Toy (B.P....
Dan Tanner
Yesterday 05:50 PM
Today 01:02 PM
by Steve
1 122
Pressure Washing Like a...
TNTurf
08-01-2014 11:47 PM
Today 01:00 PM
by Steve
11 888
12 Years in Business!
Chilehead
Yesterday 08:07 AM
Yesterday 11:08 PM
by Chilehead
2 141
Dealing With Gas Can...
Mr. Mow
10-21-2014 01:41 PM
Yesterday 11:06 PM
by Chilehead
9 342
Cheapskate Landlord...
Mr. Mow
10-20-2014 06:33 AM
Yesterday 05:55 PM
by biglee
13 456
Hi from SoCal
Jmoney
Yesterday 11:29 AM
Yesterday 12:51 PM
by Steve
1 112
Workmans compensation...
CDLAWNCARE
10-15-2014 08:05 AM
Yesterday 12:33 PM
by Steve
5 565
Pda
stevef1201
10-18-2014 02:05 PM
Yesterday 06:12 AM
by ringahding1
4 391
Leaf Box & Loader Set...
ringahding1
10-21-2014 06:20 AM
Yesterday 05:13 AM
by ringahding1
5 286
Hello, from TEXAS
sanchez5
10-17-2014 09:56 PM
10-22-2014 01:27 PM
by Steve
6 460
Organic Lawn Care...
NHray
10-17-2014 06:05 PM
10-22-2014 01:23 PM
by Steve
3 436
Hi Steve From West...
Mr. Mow
10-21-2014 01:59 PM
10-22-2014 01:19 PM
by Steve
1 207
Help a brother...
tbtigers03
09-28-2014 11:41 AM
10-22-2014 08:51 AM
by ringahding1
12 1,575
first year update
cmdlawncare
08-12-2014 05:41 PM
10-22-2014 07:47 AM
by ringahding1
4 1,399
What parts do you carry...
Just for Cuts
10-17-2014 09:08 AM
10-21-2014 01:36 PM
by Mr. Mow
16 705
Jungle to Beautiful
stevef1201
10-17-2014 09:54 AM
10-21-2014 01:26 PM
by stevef1201
11 563
These are the days on...
ExtremeLawncareServices
03-22-2014 09:12 AM
10-21-2014 01:19 PM
by ExtremeLawncareServices
158 11,477
Sunny Beach Tennis...
SGL1
10-19-2014 11:24 PM
10-21-2014 01:04 PM
by SGL1
4 310
Have you ever had to...
SouthernRootsLawnCare
07-26-2014 02:41 PM
10-20-2014 08:34 PM
by biglee
10 1,877
Look out Bob Villa -...
Mr Dave
09-30-2014 10:06 AM
10-20-2014 05:42 PM
by SGL1
7 1,373
how to fi d commercial...
mchampion319
10-19-2014 09:50 PM
10-20-2014 04:41 PM
by Steve
1 276
Hello From Tennessee
mrmann901
10-17-2014 10:02 PM
10-20-2014 04:24 PM
by Steve
1 348
questions on order to...
jack2048
10-13-2014 11:15 AM
10-20-2014 03:27 PM
by Mr. Mow
15 800
This sucks...
Matther777
09-18-2014 04:56 PM
10-20-2014 02:14 PM
by Steve
14 2,262
Cement mixer
KevinsLawns
10-15-2014 08:03 PM
10-20-2014 02:11 PM
by Steve
7 541
Hello ! New guy Rob here
RWorthley1
10-17-2014 04:05 PM
10-20-2014 02:09 PM
by Steve
1 380
Snow Blowing
gwilson98
10-12-2014 02:21 PM
10-17-2014 02:51 PM
by Steve
6 719
Spreading Weeds?
WesleySnips
07-27-2014 09:46 PM
10-17-2014 07:49 AM
by SGL1
6 1,025
Grasswhoopins.com Anyone...
GRASS WHOOPINS
06-21-2011 11:38 PM
10-16-2014 01:30 PM
by ExtremeLawncareServices
42 9,391
I Want to buy old...
ExtremeLawncareServices
10-10-2014 10:04 PM
10-15-2014 09:12 PM
by ExtremeLawncareServices
6 743
Say Hello !!!
Steve
03-19-2007 11:18 AM
10-15-2014 06:43 PM
by NHray
1,190 340,346
Do you find weed eating...
chuck2s
10-15-2014 02:10 PM
10-15-2014 02:10 PM
by chuck2s
0 464
Incorporating &...
WesleySnips
10-01-2014 09:39 PM
10-15-2014 01:37 PM
by kslawn
20 1,566
Falling into business
stellarmowing
09-28-2014 04:35 PM
10-15-2014 05:57 AM
by ringahding1
8 1,575
Apartment Complex and...
lxarth
06-22-2011 01:10 PM
10-14-2014 06:25 PM
by jrs.landscaping
42 9,666
I LOVE hedge trimming
stevef1201
10-13-2014 09:05 AM
10-14-2014 01:06 PM
by Steve
5 600
Help with seeder...
ExtremeLawncareServices
10-09-2014 07:39 AM
10-13-2014 08:09 PM
by ExtremeLawncareServices
5 761
The Market watch
WesleySnips
10-12-2014 08:47 PM
10-13-2014 05:40 PM
by SGL1
3 603
Help pricing a large...
Bradcook21
10-07-2014 06:49 AM
10-13-2014 02:00 PM
by Steve
7 948
leaf removal
Double J LLC
10-03-2014 04:24 PM
10-13-2014 06:46 AM
by Billy Goat
19 1,603
Acerage Rake
acrajchel
04-23-2014 07:23 PM
10-12-2014 10:53 PM
by SGL1
2 917
John Deere z235 Deck
WesleySnips
09-29-2014 06:02 PM
10-12-2014 06:20 PM
by kslawn
25 1,733
Credit card contract
SGL1
10-06-2014 05:31 PM
10-12-2014 03:40 PM
by SGL1
18 1,140
Truck craft dump bed...
ExtremeLawncareServices
10-04-2014 08:41 PM
10-10-2014 11:35 AM
by Steve
7 1,045
First Time River Rock...
berryjam
10-09-2014 06:09 PM
10-10-2014 11:08 AM
by Steve
2 684
» Popular Tags
4wd apartment complex article marketing bark bid blades bob villa care charge collections collections subcontractor decorating ditches edging employee problems equipment rental estimate exmark ferris four wheel drive fundraiser gopherhaul gravely growing a lawn care business hardscapes how much to charge husqvarna installation introduction kawasaki landscape services lawn lawn care lawn care business lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website marketing mr dave mulch new mower past due podcast promotion pto redmax reo running a business scag search engine optimization seo shell small engine repair snow sprayer starting a business steep lawns steve stihl theft of services top dresser toro toro grand stand trailer trimmer rack turfgrass consulting walker wood
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 10:25 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 10:25 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy