Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Answering Service


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-24-2012, 01:23 AM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 4
daverz is on a distinguished road
Default Answering Service

I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-24-2012, 08:19 AM
CHEESE2009's Avatar
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 74
Posts: 4,475
Rep Power: 10
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by daverz View Post
I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Similar to that of a receptionist?

Good post, I'll be keeping my eye on this.
Reply With Quote
  #3  
Old 02-24-2012, 10:41 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

a lot of doctors and other businesses use answering services and it does have it's place and i tried one in the past but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.

with that said, it really did not work out any better for me then a answering machine.
and as far as annoying customers that call you all the time the only thing a answering service is going to change is instead of being annoyed by the said customer you will just be haunted by the service instead.

they can be a usefull tool but i guess it just boils down to what your needs are but they do cost money and outside of the initial cost the machine does not.
the only other answer would be to hire a secretary but that can be costly too, but once again it really depends on your business and how much call volume you have and how much work you are doing.

i hate the phones as much as the next but in reality the best choice in the end is to suck it up and deal with the customers yourself because in the end you are who they want to speak to.
Reply With Quote
  #4  
Old 02-24-2012, 04:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 36,992
Rep Power: 10
Steve has disabled reputation
Default

Quote:
but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 02-24-2012, 05:01 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
i really don't know the answer for that other then the answering service is not going to be able to give the customers much info due to your company will not be the only one they answer calls for and they really are not trained to give that info out.

something tells me in this day and age that the people shopping around are going to go down that list anyway until they get the deal they are looking for.
Reply With Quote
  #6  
Old 02-25-2012, 01:13 PM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 4
daverz is on a distinguished road
Default Thanks

Thanks for all the input. I know I'm missing calls and need some some help on the phones. I think a lot of people don't leave a message for the opportunity to get back to them. I can't afford a receptionist to answer phones, so I was hoping someone else had used an answering service and could refer me. In researching, theres a ton of them out there.
Reply With Quote
  #7  
Old 02-25-2012, 03:40 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.

Last edited by jymie; 02-25-2012 at 03:44 PM.
Reply With Quote
  #8  
Old 02-25-2012, 06:28 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
that is what i would do and it not only is the cheapest option it leads the potential customers directly to the person they need to speak to.

problem solved.
Reply With Quote
  #9  
Old 02-26-2012, 10:03 AM
brian'slawncare brian'slawncare is online now
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 382
Rep Power: 5
brian'slawncare is on a distinguished road
Default

Quote:
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
Pick up the phone receiver and listen for a dial tone.

Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
does this cost anything?
Reply With Quote
  #10  
Old 02-27-2012, 07:35 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 7
jymie is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
does this cost anything?
No, its free.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Service! jford1995 Community Assistance 11 08-25-2011 01:05 PM
Another New Service, well actually two picframer General Talk 20 05-10-2009 05:07 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 07:08 PM
Service F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 01:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Diesel conversion?
Just for Cuts
Today 10:59 AM
Today 06:46 PM
by Just for Cuts
2 46
New Website
brian'slawncare
Yesterday 06:35 PM
Today 06:41 PM
by brian'slawncare
4 74
What's include in a bid?
ppl
Today 01:19 PM
Today 05:20 PM
by ppl
4 79
Opinions on truck wrap
Truro
02-28-2015 04:21 PM
Today 05:01 PM
by Steve
7 171
Ugliest lawn contest
Steve
02-23-2015 04:17 PM
Today 04:57 PM
by Steve
5 336
pros and cons on...
Wolf4dk
Today 12:26 AM
Today 04:49 PM
by Steve
4 64
Hi from the beautiful...
nwgirl
02-07-2015 06:01 AM
Today 04:45 PM
by Steve
5 632
New Lawn Care Business
S&Z Lawncare
Today 04:13 PM
Today 04:13 PM
by S&Z Lawncare
0 21
Online Estimator
acrajchel
Yesterday 05:58 PM
Today 03:50 PM
by Steve
3 77
stubbon people
Bradcook21
02-16-2015 04:25 PM
Today 03:40 PM
by Steve
43 1,365
price for snow clearing?
Bradcook21
02-25-2015 09:11 PM
Today 03:30 PM
by Steve
6 221
rock salt
Bradcook21
02-24-2015 11:17 AM
Today 02:36 PM
by jrs.landscaping
28 561
How to obtain more...
winkie61
02-17-2015 08:31 AM
Today 11:05 AM
by nwgirl
4 567
I'm Back With The Best...
aduttonater
02-21-2015 01:41 AM
Today 10:44 AM
by ExtremeLawncareServices
16 639
My Newborn son
avetslawncare
02-27-2015 01:07 PM
Today 07:40 AM
by Sprinkler Buddy
4 99
How to sell annual...
GroPro
02-17-2015 12:31 PM
Yesterday 01:46 PM
by Chilehead
8 601
Facebook
element009
03-23-2011 09:36 AM
02-27-2015 11:37 AM
by ExtremeLawncareServices
52 11,833
Blade sharpener
Just for Cuts
07-04-2014 01:31 PM
02-26-2015 03:43 PM
by Mr. Mow
15 1,769
viking cyclon.
uppercut
01-29-2015 09:12 PM
02-26-2015 02:54 PM
by Steve
5 522
Start LIKING FACEBOOK...
rlclawncare123
02-26-2015 01:06 AM
02-26-2015 02:41 PM
by Steve
1 127
Another website update
Chilehead
02-26-2015 11:24 AM
02-26-2015 12:46 PM
by Just for Cuts
3 118
tips on creating a...
BLAZIER-1991
01-08-2015 07:22 PM
02-26-2015 02:44 AM
by ExtremeLawncareServices
5 728
New Lawn Care Service...
rlclawncare123
02-26-2015 12:49 AM
02-26-2015 02:24 AM
by ExtremeLawncareServices
1 137
Finally!
SGL1
02-22-2015 09:46 PM
02-25-2015 10:15 PM
by SGL1
13 475
leaf removal.. mulching...
facework84
08-05-2011 03:26 PM
02-25-2015 08:07 PM
by Steve
5 2,810
How many customers?
SC93
02-25-2015 12:40 AM
02-25-2015 04:59 PM
by SC93
5 251
Irrigation...
charlieallen
02-24-2015 01:16 PM
02-25-2015 02:58 PM
by Steve
6 242
use a small business...
BLAZIER-1991
12-25-2014 12:21 AM
02-25-2015 12:46 AM
by SC93
33 2,860
honest opinion please
uppercut
02-17-2015 02:30 AM
02-24-2015 07:12 PM
by homey
10 692
2nd year advice anyone
Bradcook21
02-18-2015 07:00 PM
02-24-2015 05:15 PM
by Bradcook21
14 658
need help
lawnexpers115
02-23-2015 05:36 PM
02-24-2015 02:49 PM
by Steve
3 286
Hello People
nativikee
02-23-2015 07:17 PM
02-24-2015 02:43 PM
by Steve
4 282
New member
qua ke zik 001
02-23-2015 11:24 AM
02-23-2015 03:40 PM
by Steve
1 239
New Video
Sprinkler Buddy
02-22-2015 09:18 PM
02-23-2015 03:19 PM
by Sprinkler Buddy
2 266
need help with SCAG...
apmAkron
02-23-2015 09:14 AM
02-23-2015 01:57 PM
by apmAkron
3 264
which degrees would be...
BLAZIER-1991
02-20-2015 04:46 PM
02-23-2015 01:47 PM
by Steve
9 431
Trouble logging in
avetslawncare
02-21-2015 02:06 PM
02-23-2015 01:44 PM
by Steve
1 604
John Deere Quik Track...
acrajchel
02-20-2015 03:12 PM
02-23-2015 01:40 PM
by Steve
1 301
Trimming and...
joshlawncare
02-15-2015 02:04 PM
02-22-2015 09:48 PM
by SGL1
5 633
where can i post this
zippy-phil
02-17-2015 07:58 PM
02-20-2015 02:02 PM
by Steve
7 514
These are the days on...
ExtremeLawncareServices
01-11-2015 11:41 AM
02-19-2015 04:43 PM
by ExtremeLawncareServices
29 2,680
Thumbs up or down?
lawnman1959
02-18-2015 11:40 AM
02-19-2015 01:22 PM
by Chilehead
3 432
Am I growing too fast?
Mattcrump
08-04-2011 11:54 PM
02-19-2015 12:34 PM
by Steve
11 5,227
Say Hello !!!
Steve
03-19-2007 12:18 PM
02-19-2015 12:31 PM
by Steve
1,215 372,254
Mowing 2 acres
Bradcook21
01-05-2015 03:13 PM
02-19-2015 12:23 PM
by Steve
16 1,488
FREE Custom Website...
breadcrumb
01-31-2015 10:58 PM
02-18-2015 01:32 PM
by Steve
5 1,134
Taking a step back
Billy Goat
02-16-2015 07:37 AM
02-18-2015 01:17 PM
by Chilehead
9 613
Employees
stevej
02-17-2015 05:25 PM
02-18-2015 12:47 PM
by Mr. Mow
1 420
Landscapers from hell!!
Chilehead
01-29-2015 03:55 PM
02-17-2015 07:48 PM
by ExtremeLawncareServices
9 1,040
Cannot access your Itune...
winkie61
02-17-2015 10:00 AM
02-17-2015 03:26 PM
by Steve
1 366
» Popular Tags
2wd 4x4 ad landscaping aerocore apartment bid apartment lawn care estimate applying blowout bob villa bush commercial contract help deliquentaccounts demonstration ditches door hangers employee problems estimate facebook four wheel drive google gopherhaul gravely growing a lawn care business hardscapes how to hydraulic jobs john deere quik trac landscape services lawn lawn aeration lawn care lawn care busines plan lawn care business lawn care business podcast lawn care business seo lawn care business show lawn care business website lawn care business website seo lawn care website lawn care website seo lawn mowing managing a lawn care business marketing marketing secrets mulch new mower ordinance patio install per hour service podcast scag v-ride scripts search engine optimization seo shreaded snow plowing sq ft starting a lawn care business steep lawns theft toro tractor auger trailer mate pro up sell employee web design website wood wright stander rh
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 07:04 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 07:04 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy