Lawn Care Business Forum Lawn Care Business Book Lawn Care Business Blog Lawn Care Software
Home Forum Contract & Flyer Templates Blog Software Videos Podcast Calculators / Estimators Store Mower Review Design It Yourself Lawn Business School

Go Back   GopherHaul Landscaping & Lawn Care Business Marketing Forum > Business > General Business Discussions

General Business Discussions A place to talk about general business discussions.

Answering Service


General Business Discussions

A place to talk about general business discussions.
Reply
 
Thread Tools Search this Thread
  #1  
Old 02-24-2012, 12:23 AM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 5
daverz is on a distinguished road
Default Answering Service

I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Reply With Quote

Stop guess-timating. Learn how to estimate and make money! $$$
Mow Time Estimator Lawn Care Price Estimator Mulch and Topsoil Calculator Snow Plow Estimate Calculator


  #2  
Old 02-24-2012, 07:19 AM
CHEESE2009 CHEESE2009 is offline
Dr. Scott - Ruler of the Underworld
 
Join Date: Mar 2009
Location: Switzerland, Grindelwald
Age: 75
Posts: 4,473
Rep Power: 0
CHEESE2009 is on a distinguished road
Default

Lawn care business tipsLawn Care Business Book
Quote:
Originally Posted by daverz View Post
I need some help on the phones this spring, but can't seem to find any real reviews on answering services for our industry. Is anyone using a service that has had a good experience? Thanks for the help.
Similar to that of a receptionist?

Good post, I'll be keeping my eye on this.
Reply With Quote
  #3  
Old 02-24-2012, 09:41 AM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

a lot of doctors and other businesses use answering services and it does have it's place and i tried one in the past but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.

with that said, it really did not work out any better for me then a answering machine.
and as far as annoying customers that call you all the time the only thing a answering service is going to change is instead of being annoyed by the said customer you will just be haunted by the service instead.

they can be a usefull tool but i guess it just boils down to what your needs are but they do cost money and outside of the initial cost the machine does not.
the only other answer would be to hire a secretary but that can be costly too, but once again it really depends on your business and how much call volume you have and how much work you are doing.

i hate the phones as much as the next but in reality the best choice in the end is to suck it up and deal with the customers yourself because in the end you are who they want to speak to.
Reply With Quote
  #4  
Old 02-24-2012, 03:41 PM
Steve's Avatar
Steve Steve is online now
Administrator
 
Join Date: May 2003
Posts: 38,003
Rep Power: 10
Steve has disabled reputation
Default

Quote:
but i found that they really can not provide any answers to your customers other then convey the message and most of the time when a customer is calling their landscaper they are in need of answers.
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
__________________
- Subscribe to my Lawn Care Marketing Blog Feed and get daily tips sent to you. Free!
Download your Free trial of Gopher Lawn Care Software.
Reply With Quote
  #5  
Old 02-24-2012, 04:01 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by Steve View Post
Do you think they are helpful in acquiring new customers? So if a new customer calls and they get a human, they won't just keep going down a list in their phone book to find someone that will answer their phone? Would such a benefit justify using such a service or would that not play a major role in help gain those new callers and turning them into customers?
i really don't know the answer for that other then the answering service is not going to be able to give the customers much info due to your company will not be the only one they answer calls for and they really are not trained to give that info out.

something tells me in this day and age that the people shopping around are going to go down that list anyway until they get the deal they are looking for.
Reply With Quote
  #6  
Old 02-25-2012, 12:13 PM
daverz daverz is offline
Junior Member
 
Join Date: Dec 2011
Posts: 2
Rep Power: 5
daverz is on a distinguished road
Default Thanks

Thanks for all the input. I know I'm missing calls and need some some help on the phones. I think a lot of people don't leave a message for the opportunity to get back to them. I can't afford a receptionist to answer phones, so I was hoping someone else had used an answering service and could refer me. In researching, theres a ton of them out there.
Reply With Quote
  #7  
Old 02-25-2012, 02:40 PM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 8
jymie is on a distinguished road
Default

I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.

Last edited by jymie; 02-25-2012 at 02:44 PM.
Reply With Quote
  #8  
Old 02-25-2012, 05:28 PM
dpld dpld is offline
new member
 
Join Date: Jan 2012
Location: nj
Posts: 885
Rep Power: 0
dpld is on a distinguished road
Default

Quote:
Originally Posted by jymie View Post
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
  1. Pick up the phone receiver and listen for a dial tone.

  2. Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

  3. Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

  4. Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

  5. Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
that is what i would do and it not only is the cheapest option it leads the potential customers directly to the person they need to speak to.

problem solved.
Reply With Quote
  #9  
Old 02-26-2012, 09:03 AM
brian'slawncare brian'slawncare is offline
Senior Member
 
Join Date: Mar 2010
Location: Cincinnati Ohio
Posts: 387
Rep Power: 7
brian'slawncare is on a distinguished road
Default

Quote:
I have all of my calls forwarded to my cell phone which has caller ID. If I miss a call while I am mowing a lawn, I look at my phone between each property, if I missed a call, then I return the call. Use *72 to forward to your cell phone.
Pick up the phone receiver and listen for a dial tone.

Dial #72 or *72 to activate your call forwarding. For old rotary phones you will need to dial 1172 to activate your call forwarding.

Dial the number you're forwarding the call to. After dialing #72 or *72, immediately dial the ten digit number where you want the call sent. Example: #72 + (123) 456-7890

Answer the forwarded call to confirm that call forwarding is in effect. If you're unable to answer the call because you're forwarding it to a land line rather than your cell phone, just repeat Steps 1 through 3 and wait for a confirmation tone to be sure that your call forwarding has taken effect.

Deactivate call forwarding. When you've received that all-important call and no longer need the call forwarding feature activated, turning it off is simple. From your home phone line dial #73 or *73. For old rotary phones you will need to dial 1173. Wait for the confirmation tone and once you've heard it, hang up. Your call forwarding has been deactivated.
does this cost anything?
Reply With Quote
  #10  
Old 02-27-2012, 06:35 AM
jymie's Avatar
jymie jymie is offline
Senior Member
 
Join Date: Aug 2008
Location: Hamburg New York
Posts: 912
Rep Power: 8
jymie is on a distinguished road
Default

Quote:
Originally Posted by brian'slawncare View Post
does this cost anything?
No, its free.
Reply With Quote
Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
New Service! jford1995 Community Assistance 11 08-25-2011 12:05 PM
Another New Service, well actually two picframer General Talk 20 05-10-2009 04:07 PM
Copying service prices from 1 service to another Gopher Tech Gopher Software Support Archived Question & Answers - Read Only 1 05-09-2006 06:08 PM
Service F.A.Q.'s Steve Gopher Software Support Archived Question & Answers - Read Only 0 02-23-2004 12:34 PM

» Recent Threads
  RatingTitle, Username, & Date Last Post Replies Views
Hi everyone!
greenwavemedia
Today 03:22 PM
Today 03:22 PM
by greenwavemedia
0 8
New Site Hows it look
Infinitelawn
03-16-2015 10:32 AM
Today 03:06 PM
by greenwavemedia
5 10,350
Needing a website built
burtle
06-17-2015 09:02 AM
Today 02:58 PM
by greenwavemedia
15 18,297
Looking for new host
Just for Cuts
11-26-2015 06:58 AM
Today 02:49 PM
by greenwavemedia
9 1,462
Z246 Deck change question
JohnsLawnCare
Today 01:47 PM
Today 01:47 PM
by JohnsLawnCare
0 14
DIY Sprayer
acrajchel
Today 09:13 AM
Today 09:13 AM
by acrajchel
0 16
Hello Everyone
JohnsLawnCare
06-22-2016 11:14 AM
Today 04:42 AM
by JohnsLawnCare
14 531
How much to charge for...
jymie
03-31-2013 05:59 PM
Yesterday 02:08 PM
by Lori22
22 5,924
Hi from Long Island NY
Lori22
07-18-2016 02:01 PM
Yesterday 01:50 PM
by Lori22
9 178
New Business Owner
danesdanglas87
07-20-2016 12:31 PM
07-21-2016 05:04 PM
by Steve
2 98
Hi! I'm Tony from Tampa
Lawnline
07-12-2016 06:47 PM
07-19-2016 04:45 PM
by Steve
5 616
Question about...
Bradcook21
07-18-2016 05:22 PM
07-19-2016 04:38 PM
by Steve
2 110
Hello from Watertown New...
lawnmanrick81
07-19-2016 03:57 PM
07-19-2016 04:11 PM
by Steve
1 63
Gutter Cleaning Tool
DanielThomas
07-18-2016 08:23 AM
07-18-2016 04:36 PM
by Steve
1 91
Starting on a lawn care...
Coco3465
07-16-2016 11:26 AM
07-17-2016 09:20 AM
by Steve
1 118
Aspiring Company Owner
TJ136
07-12-2016 05:12 AM
07-15-2016 02:52 PM
by SC93
6 218
Hi Everyone
JavelinaLawn
07-10-2016 07:29 PM
07-13-2016 02:01 PM
by Chilehead
5 751
Review of our lawn care...
Lawnline
07-12-2016 06:40 PM
07-12-2016 06:40 PM
by Lawnline
0 391
Custom Canopies
JohnsLawnCare
07-12-2016 08:38 AM
07-12-2016 04:14 PM
by Steve
1 265
Spot checked by...
Just for Cuts
06-28-2016 02:34 PM
07-11-2016 03:53 PM
by Steve
4 285
John Deere JS40 issues
Mr. Mow
07-06-2016 01:28 PM
07-11-2016 03:52 PM
by Steve
3 210
Start My Own Business?
mowandblow1980
01-12-2016 07:43 PM
07-11-2016 11:18 AM
by DanielThomas
15 1,758
Rubber mulch...
avetslawncare
06-24-2015 09:28 PM
07-11-2016 09:11 AM
by Chilehead
9 3,295
Firefighter gone Lawn...
Firehouselawn@hotmail.com
03-10-2016 04:50 PM
07-07-2016 05:07 PM
by Steve
11 10,536
I need some business...
Firehouselawn@hotmail.com
07-06-2016 05:42 AM
07-07-2016 05:00 PM
by Steve
4 253
Business Overload
Chilehead
05-06-2016 09:27 PM
07-07-2016 04:53 PM
by Steve
24 1,260
Chemical Applications
acrajchel
06-24-2016 06:44 PM
07-05-2016 12:38 PM
by Chilehead
6 369
Is it too late?
Cpadgett
05-28-2016 09:10 AM
07-05-2016 11:54 AM
by Steve
14 872
3 Applications or 5...
stansg1fresh
02-18-2013 12:02 PM
07-04-2016 09:19 AM
by LawnPerfection
9 1,702
Best Push Mower You Have...
markty
05-14-2016 03:46 PM
07-02-2016 03:41 AM
by markty
27 1,928
Great Arborist Ladder
SGL1
06-04-2016 09:56 AM
06-28-2016 08:04 PM
by mowandblow1980
11 690
Newbie
Jhoell
06-25-2016 03:28 AM
06-28-2016 02:11 PM
by Chilehead
2 265
Say Hello !!!
Steve
03-19-2007 11:18 AM
06-28-2016 11:02 AM
by Brownieboy
1,253 440,274
Powered by vBadvanced CMPS v3.1.0

All times are GMT -5. The time now is 04:12 PM.


(C) 2011 Riggs Publications - Terms of use & Privacy Policy

All times are GMT -5. The time now is 04:12 PM.

(C) 2011 Riggs Publications - Terms of use & Privacy Policy